Every single thing I ate looked like this. This used to be my favorite taco bell and they closed they re opened today and it doesn't look good. My quesidlla was chicken not steak like I ordered. Sour cream was in One giant glob on 25% of my soft taco Supreme. I asked for fire sauce and got mild and hot. My chicken Chipotle melt weren't even rolled and the food was smeared over the wrapper. Atleast they gave me my chips and nacho cheese sauce right 🤦 I really hope this I'd a re open thing cause wow this was the worst taco bell order Ive ever got 😥 I have it another try and got two nacho cheese dips with maybe 1oz total of cheese sauce 🤦🤦🤦

Judy DeSain

The store is clearly understaffed, every time I come in for orders it takes 20 minutes or more and they have one person making endless pickup orders by herself. Unacceptable

Amie Handy

They are VERY slow here!! Drive through line to pick up online order took an hour to get through. Yes, an HOUR. The food was mediocre, at best. There was not much meat in either the chicken tacos, or the cheesey gordita crunch. The sauce on the cheesey gordita crunch was nearly non-existent. The food was barely warm as if it had been sitting for a while. Avoid this location!

Hannah Lyons

Don't come to this location. Shouldn't take 22 minutes to get my order of 4 items when 3 folks got their orders before me, and they ordered after I did. Workers had the nerve to get an attitude with me when I asked about my order smh. I want my money back.

Extremely rude and unprofessional staff.\nEmployees raise their voices, act aggressively, and show zero respect toward customers.\nTerrible customer service. Avoid this location!

Extremely rude and unprofessional staff.\nEmployees raise their voices, act aggressively, and show zero respect toward customers.\nTerrible customer service. Avoid this location!

This place has always had horrible service and rude workers and cold and skimpy food, but | like Taco Bell so I still come here and I love the new Baja Midnight so I came through to get one and some …

This place has always had horrible service and rude workers and cold and skimpy food, but | like Taco Bell so I still come here and I love the new Baja Midnight so I came through to get one and som…

This place has always had horrible service and rude workers and cold and skimpy food, but | like taco Bell so I still come here and I love the new Baja Midnight so I came through to get one and s…

This place has always had horrible service and rude workers and cold and skimpy food, but | like taco Bell so I still come here and I love the new Baja Midnight so I came through to get one and som…

Stood at the store for 45 minutes waiting for food. Once they found my order on the App, they decided to make me wait and fill all the other drive thru order before they did mine. The employees cou…

Stood at the store for 45 minutes waiting for food. Once they found my order on the App, they decided to make me wait and fill all the other drive thru order before they did mine. The employees c…

Every single time I order delivery from this place, they conveniently forget to make my drinks. Also the last two times I ordered, they sent entirely unseasoned nacho fries to me. I wouldn't even b…

Every single time I order delivery from this place, they conveniently forget to make my drinks. Also the last two times I ordered, they sent entirely unseasoned nacho fries to me. I wouldn't even b…

Every single time I order delivery from this place, they conveniently forget to make my drinks. Also the last two times I ordered, they sent entirely unseasoned nacho fries to me. I wouldn't even b…

I ordered $50 worth of food and was missing some items. I was missing 5 soft tacos and a chalupa. I called back \nto let them know and all they tell me is I have to go through the mobile app to h…

Approximately 5:26:10 PM\nOrder number: 394170\nMy wife placed an order for the following:\n6 Nacho Cheese DLT\n4 Beef Crunchy taco Sup\n4 Extra Tomato\n2 Cinnamon Twist\n2 Side Guacamole\n\nMy Nac…

First of all me and a family member went here. I was very hungry and I wanted the five layer beefy burrito in the $9 box. It was late and I asked her for that burrito, and this girl put in the 5 layer bean burrito. So my family member called her out and clarified 3 times. This girl said "Relax Mam" and I was like I am "relaxed you relax" and she said "no you relax have a good night". POOR CUSTOMER SERVICE. If your employees are giving attitude they need to be checked. Customers can give attitude because the customer is always right. I ENDED UP ORDERING NO FOOD. Please Taco Bell train employees on customer service 🥺. I was being polite I don't know why I was treated this way. Made me very sad. It was a late night I was tired and I didn't even get to eat what I wanted. I don't need attitude, or sass, just kindness. I corrected you on your mistake, all you had to do was say thank and move on. I am willing to come back, I go here a lot, but the service is not as great as the food.

Cody Hall

Doesn't matter if you order through the app for drive thru, or inside pick up. You are still waiting 20 minutes or more for your food. The service from one of the females in particular is a joke. She is just dripping with attitude. They are very very disorganized. Can't even make the orders that show up on their screens in the order they show up on. Doordashers are stuck waiting for pick up orders that should be done well before they get there. Only way a place gets this bad is if they have leadership that doesn't care, or isn't trained. God forbid it's both but it seems that's the new commonality these days. For the people in 'cuse who are the owners. I strongly implore a surprise visit and for you to put yourselves in these people's shoes and work that drive thru line. Leadership doesn't end at the store front and it very well could be YOUR fault as much as it is anyone else's. Get your shit together so you can help them get theirs together. And so I don't have to spend an entire lunch break in that damn line without even being able to order anything. Please do not reach out after you read this. I don't have the patience to learn the names of the employees you want to blame. No "send us an email, friend." Judt buck up and fix these locations you own here in Roc.

IWF Pro Wrestling

Third time in a row that I've went through drive-thru and some punk acts like he's doing me a favor by taking my money. Also had four cars behind me And could not check my order. Missing food as always. I know it's considered city Even though it's on the edge of the suburbs, but that gives no reason for people to act like trash. Will never return.

telly ko

Waited 10 minutes at window 1 to pay for order, no one there. Then At second window lady wanted me to start over and go back if line to take payment. When I told her I couldn't do that late for work because it took 20 minutes at this point, she was hostile and when food was ready three the food bag at me even though I was polite and said thank you. Horrendous customer service with very long waits. Worst taco bell experience ever at this location.

John Warner

Ordered from them twice in the same day. Drive thru both times. First time I ordered tacos with double meat and got tacos with barely any meat. Second time I ordered two of their new quesadillas and they gave me one and an an empty quesadilla wrapper. I can only presume the employees are really hungry but don't have money so they give the customers half of what they order and eat the rest. I can't believe it's an odd coincidence that I only got half of what I ordered both times. On the plus side, even though they are always really busy the line does move pretty fast for how many people are in it. Perk of only getting half your food?

paul hefner

Asked the lady if they had a certain burrito available. She said no. We looked it up online and asked her about it at the window before paying. She said they do have it. So then we asked if we could add it to the order, she said "no, they're not going to want that (cooks) your food is already made". Horrible attitude for everyone that works there especially at night. Avoid this location!

Marc Stenglein

So I tried to place an order early Friday Halloween morning at 230 and it says it doesn’t close until 3 that’s confusing and I tried to call and no one would pickup not to mention the app says they were closing soon when it hadn’t closed yet doesn’t make any sense!! 🤔🤔🤔🤷‍♂️🤷‍♂️🤷‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

Dom

This place has always had horrible service and rude workers and cold and skimpy food, but I like Taco Bell so I still come here and I love the new Baja Midnight so I came through to get one and some food and the worker told me “our machine had just ran out of the mix so your drink might taste a little weird but I didn’t want to change it right now”… that is insane, you should be changing the mix for my drink that I paid for, and then like always, tacos are cold and I’m missing a quesadilla and side of sour cream and no sauce I asked for.

Julian Negron

I’ve never written a review in my life, but after having to wait at the speaker for over 20 minutes hearing nothing but laughing and chatting in the background after being told numerous times to please hold, I was definitely going to write one. There were angry people in the line honking and yelling which led to a vehicle rear ending another vehicle in the line. It then took 20 MORE minutes of sitting in the same spot after telling them I was there for a DoorDash order just for the line to move up by a singular vehicle, mind you the DoorDash order had only x2 items in it. By the time I got up to the window almost an entire hour later, I was told to wait again for another 15-20 minutes! I watched the employees through the window as they continued leaving their positions and screwing around, I watched 2 people with no uniform which I assume were employees that had to be off the clock walk behind the counter and distract the employees while getting food and drinks for themselves. Thinking the DoorDash order was complete, one employee comes to the window and is more concerned about what’s going on in the line than clearing it, then proceeds to walk away and make me wait again. I’ve never been negatively impacted as a DoorDasher and this one simple order brought my statistics down dramatically. I’ve been going to this Taco Bell for years and the service just keeps getting worse and worse. Don’t get me wrong, the food and service is amazing only when they actually have people that care about quality and efficiency, but I can’t remember the last time I had a good experience because I know I would remember it. This took place on October 2nd after 12am all the way up until almost 2am

Takumi Fujiwara

Not only did the workers here NOT do their job. We waited with several others at the front with no one manning the cash register taking orders. Cars lined up at the window like it was a drive in movie theater and not a single one moved. I appreciate fast food workers but not when you work at the pace of a snail with the complete disregard of your surroundings. You should care about your customers too but clearly these “workers” are only there for a paycheck. I will not be returning to this location.

Nikki Goodman

This Place Needs Better Service ,They Need To Wear Hairnets /Face Nets.You Pay For Extra Meat.Thy Take Your Money,Still Give You A Flat Taco /Queso..I’ve Found Hair Cooked In My Food .I Took It Back,The Employees Looking At Me As If I’m The issue when it’s clear cooked ,melted into my cheese..No Refund No Sorry just Oh ..I’m over this Taco Bell… I Spent Too Much Money 🤦🏾‍♀️

Nicholas

This was hands down the most humiliating and disgusting customer experience I’ve ever had in my life. The front desk staff at this Taco Bell didn’t just fail at customer service — they failed at basic human decency. The employee spoke to me like I was garbage, as if being rude, arrogant, and disrespectful was part of their job description. If this is the kind of people Taco Bell hires, maybe they should put a sign at the door: “No dignity inside. Enter at your own risk.” I’m not just disappointed — I’m furious. No apology, no explanation, nothing. Just pure attitude from a clown who clearly forgot that customers pay their wages. Management? Nonexistent. Either they’re blind, spineless, or just don’t give a damn. Let this be a warning: If you value respect, if you expect even a basic level of professionalism — stay the hell away from this place. And to the owner: If you read this and do nothing, then congratulations — you’ve built a restaurant that treats customers like trash. Don’t expect loyalty. You’ve lost mine for good.