Sonic
Burger · Saginaw
About Sonic
At Sonic in Birch Run, MI, we're all about serving up classic burgers and fries with a side of nostalgia. Inspired by our retro drive-in roots, we've created a dining experience that's as fun as it is flavorful. Our customers rave about the quality of our food, citing generous portions and juicy pat...
At Sonic in Birch Run, MI, we're all about serving up classic burgers and fries with a side of nostalgia. Inspired by our retro drive-in roots, we've created a dining experience that's as fun as it is flavorful. Our customers rave about the quality of our food, citing generous portions and juicy patties as standouts. The atmosphere is just as charming, with an old-school vibe that'll transport you back in time. Come for the speedy service, stay for the satisfying taste – we can't wait to serve up a Sonic favorite to you!
What Customers Say About Sonic
Sonic in Saginaw has mixed reviews. While some customers enjoy the food and extensive drink selection, many report issues with slow service, order accuracy, and rude staff. Several reviewers mention long wait times at the order screen and drive-thru.
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Tip: Be prepared for potential delays and check your order carefully before leaving. Consider visiting during off-peak hours to avoid long wait times.
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Sonic Saginaw Reviews
Best slushies you can get! Great value as well. Try a cherry slush and make it dirty. You're welcome.
We tried the Pretzel Burger, a double smash with fries, jalapeño poppers, the Flamingo drink, and a Blue Razz slushy with boba pearls, everything was absolutely great. I asked for extra mayo and they definitely delivered; they don’t skimp at all. We went around 6 PM and our food came out quickly. The attendant was polite when we walked out. Overall, a really good experience and we’ll definitely be back when were in town.
Usually pretty on point. I stop once every 6 months or so. This last visit was the worst I have experienced. Staff was great, but they were out of side options, the firat 2 i tried to order. The burger was solid and very hockey puck like. Not the usual patty. Could be the burger I ordered, but it was not good. I could not finish it. But all else was great.
The food isn't as good as it was 10 years ago, but it's still pretty good. Only drive through in town with tater tots. The drink selection is insane. The speakers need replaced. Edit 9/27 : Pressed the red button, waited 8 minutes, left.
Food is great the staff can be cool but literally they suck at giving change. My change was 16.82, the lady at the window around 2 something of 10/11/25 only gave me 16. Where the hell is the change? I mean okay sure its change but like are they pocketing money? Edit: Now that I think about the lady had my money fold in half along with the receipt so im convinced she purposely didnt give me the change on purpose.
I had the chili cheese dog and it was good. It came with tater tots of which there was no ketchup. The tater tots were good/okay but not having ketchup was a big disappointment. I don't understand why such a restaurant which advertises so much expressing such great food doesn't list customer service high on the priorities. This Sonic location is drive-thru only. I would think if customer service were high on the list you would ask customers if they would like ketchup. That just doesn't seem to happen nowadays. I do not understand why? My wife had the kids meal with two chicken tenders. She ate the tenders but not many of the fries that came with him. Overall I've never had and experience at a Sonic location that was great. I don't get why this seems like it wants to be a great restaurant but yet ultimately continuously under delivers.
Let me start off with saying the spaces to park in are small, we had to wait a whole 15 minutes after it said our food was on its way. We finally get what we ordered which was a large tatertot and two chili cheese choney dogs and they were warm almost on the cold said the bun was super sticky and stuck to our teeth and the roof of our mouths. The tatertots didn't have any salt on them and we didn't get ketchup sadly but that was our bad not yours! And all for almost 12 dollars. I'm sorry but I won't be wanting to come back
The female taking my order was rude. The young man that delivered food was very bleak running through his spiel but still fine. Food was sub-par and smashed. Slushy was slushing all over the place.
Order the 3 piece chicken tenders and was HEAVILY DISSATISFIED! These look like the chicken bites on the menu…not tenders! Barely any meat, felt like I was eating burnt breading! Not worth $5 dollars!!
The footlong was the worst for some reason the wiener was burn on the grill and hardly any chili sauce or onions on it would not recommend
Placed an order online on 8/30/25 waited over 50 minutes in the stall. They wouldn’t answer the red button on the menu board. Wouldn’t answer the phone. wouldn’t come to the drive-through window. Had to call corporate still nothing! was supposed to get a refund haven’t seen that yet! Heads need to roll!!! any manager and staff that we’re working at this time today need to be fired, period!
Bad service cold nasty food and the person in drive thru was rude handed me cups dripping with slush/ice cream !! I ORDERED IT IN A CUP AND THE FOOD WAS UNEXPLAINABLE SICK AND POOR MADE DONT GO HERE WASTE OF MONEY POSSIBLY GET SICK!!!! I'm a local!! Texas toast lol flat bread lol bacon??? Where those tiny pieces?? 🤏🏻😆👍🏻Sick place sick employees
Don't expect to order on the app and pull into a numbered spot and have food brought out to you. Nowhere does it state this location is drive thru only. Even watched many people drive up to the car hop ordering spaces and leave to get into the drive thru. Why have spots numbered or ordering boards on when you don't use them? Also food isn't bad just not great, ordered a pickle slush their featured menu item. Expected to get what it had like the pickle juice balls but unfortunately they either didnt care to add them or was out. Regardless was main reason I ordered from here was for the pickle items. Big waste of time, money and energy. Beware of this location. It has gone down hill and I won't be shocked if its closed down permanently soon.
Went to drive through today at 315pm and waited 15 min.. finally drove to window. A female staff was there. I told her I didn't think anyone was there. She explained there was only 2 staff and what she had to do. She then told me I would have to go back through the take out line. All I have to say is terrible management and staff training. It is unfortunate I like Sonic and will not go back. PAM YOCOM
This is a horrible place to eat!!!!They didn’t answer the call buttons had to go through the Drive-through. We waited in a hour between trying to order and getting food.The guy taking your order in the drive-through Had the volume up so loud you couldn’t understand him at all. One Burger King with cheese nothing else other one came with mustard, ketchup and two pickles. Ordered everything on it!!! I only went to eat here because my friend said they were so good in Texas. I don’t know what that hamburger is made out of but it ain’t beef. I would’ve gave a zero instead of one star. Called corporate after we left and they still haven’t gotten back to us. The place is a pigsty outside. I can only imagine what it is inside.
2nd update. It has been 2 months and I still have not received a call from the restaurant . Update: I talked to someone on the chat who wanted me to sign up for the app to have a free fry. I said no. They asked if I wanted the store to contact me. I said yes. I’ve yet to hear from the store. I know the phone didn’t work when I was there is it still broken? When will I hear from the store? Missing condiments. Very long wait. Slots for ordering do not work. Disappointing customer service. Shakes and food were good. Reported to DT cashier that there was an issue with slot 3 and them not answering their phone. They said thanks for letting them know. No resolution no apology . Will not be back to this location. This location seems to be poorly ran according to other reviews here including my own. I wouldn’t be surprised if this location gets closed.
Bad Customer service. Waited at the speaker for about 20 minutes, barely any cars, the car infront of me has waited 30 minutes. Very Unprofessional and the workers were rude. If you thinking about going to sonic just go to Culver’s down the street, Im telling you their customer service is 100x better.
Placed an online order, was supposed to pick up at 1:5. Ended up waiting 45 minutes for someone to finally take our name and confirmation number before we finally received cold food, horrible dry chicken tenders and a bad foot long, this is ridiculously nasty. Never had a worse experience at sonic. I want a refund, so I'll wait for sonic to reply and if they don't reply or offer a refund I'll file with my bank....and I'll leave negative reviews elsewhere i.e BBB, Facebook, Instagram, X etc... Some photos of just some of the nastiness....
Ordered food through the app. App said to push the button to have our food brought out to us. We pushed the button and waited for 20 minutes for someone to come on the speaker and tell us the only way to order is through the drive through. Sat in the drive through for another 15 minutes. Food was barely warm. Serving sizes were small. Food lacked flavor. I was so excited to finally try Sonic because they don't have one where I live. I should have just went to Burger King. I was incredibly disappointed and will never eat at Sonics again.
I had three cars in front of me going through the drive thru. I waited 40 minutes and finally had to pull out of short lineup to get where I needed to go to be on time. This isn’t the only time this has happened at this location. I know as a franchisee myself, I would be pretty upset if my employees were moving that slowly. To many bad experiences at this location. I will gladly give McDonalds my business from now on when I past through birch run
I ordered take out an hour before close, 0 other customers in the drive thru. The double pretzel burger. It was extremely greasy, basically soaking in a puddle of grease. My fries were over half way dumped into the bag from their container, and on top of the greasy burger, 0 napkins. I’m not sure if it’s “normal” for it to be this greasy, but the least they could do is throw napkins in the bag!
It’s run down none of your headsets work right no one can hear or speak your business is incompetent and you need to fix this. Get it together EDIT: they double charged me as well, gave me the wrong order I was hoping to correct the difference when I handed my card back, but instead I got double charged. Disputing that with my credit card company, what a JOKE
Very poor service. Sat at the order screen for 20 minutes, nobody ever answered. Finally driven through the drive through an ordered $50 worth of food. All teen workers inside had earbuds in. They were out of napkins. Both shakes has no flavor other than whip cream. Chilly cheese dog was smashed, the bun was chewy and the dog was cold. All 3 burgers were burnt and the fries were cold. Will never go back there again
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About Sonic
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8650 Main St, Birch Run, MI 48415
Saginaw, TX 48415
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