Sonic

Mike E

Placed an order online on 8/30/25 waited over 50 minutes in the stall. They wouldn’t answer the red button on the menu board. Wouldn’t answer the phone. wouldn’t come to the drive-through window. Had to call corporate still nothing! was supposed to get a refund haven’t seen that yet! Heads need to roll!!! any manager and staff that we’re working at this time today need to be fired, period!

D Martin

Bad service cold nasty food and the person in drive thru was rude handed me cups dripping with slush/ice cream !! I ORDERED IT IN A CUP AND THE FOOD WAS UNEXPLAINABLE SICK AND POOR MADE DONT GO HERE WASTE OF MONEY POSSIBLY GET SICK!!!! I'm a local!! Texas toast lol flat bread lol bacon??? Where those tiny pieces?? 🤏🏻😆👍🏻Sick place sick employees

Emilie Brissette

Don't expect to order on the app and pull into a numbered spot and have food brought out to you. Nowhere does it state this location is drive thru only. Even watched many people drive up to the car hop ordering spaces and leave to get into the drive thru. Why have spots numbered or ordering boards on when you don't use them? Also food isn't bad just not great, ordered a pickle slush their featured menu item. Expected to get what it had like the pickle juice balls but unfortunately they either didnt care to add them or was out. Regardless was main reason I ordered from here was for the pickle items. Big waste of time, money and energy. Beware of this location. It has gone down hill and I won't be shocked if its closed down permanently soon.

Pam Oliver Yocom

Went to drive through today at 315pm and waited 15 min.. finally drove to window. A female staff was there. I told her I didn't think anyone was there. She explained there was only 2 staff and what she had to do. She then told me I would have to go back through the take out line. All I have to say is terrible management and staff training. It is unfortunate I like Sonic and will not go back. PAM YOCOM

Kim Randolph

This is a horrible place to eat!!!!They didn’t answer the call buttons had to go through the Drive-through. We waited in a hour between trying to order and getting food.The guy taking your order in the drive-through Had the volume up so loud you couldn’t understand him at all. One Burger King with cheese nothing else other one came with mustard, ketchup and two pickles. Ordered everything on it!!! I only went to eat here because my friend said they were so good in Texas. I don’t know what that hamburger is made out of but it ain’t beef. I would’ve gave a zero instead of one star. Called corporate after we left and they still haven’t gotten back to us. The place is a pigsty outside. I can only imagine what it is inside.

Eric Otto

2nd update. It has been 2 months and I still have not received a call from the restaurant . Update: I talked to someone on the chat who wanted me to sign up for the app to have a free fry. I said no. They asked if I wanted the store to contact me. I said yes. I’ve yet to hear from the store. I know the phone didn’t work when I was there is it still broken? When will I hear from the store? Missing condiments. Very long wait. Slots for ordering do not work. Disappointing customer service. Shakes and food were good. Reported to DT cashier that there was an issue with slot 3 and them not answering their phone. They said thanks for letting them know. No resolution no apology . Will not be back to this location. This location seems to be poorly ran according to other reviews here including my own. I wouldn’t be surprised if this location gets closed.

Elizabeth

Bad Customer service. Waited at the speaker for about 20 minutes, barely any cars, the car infront of me has waited 30 minutes. Very Unprofessional and the workers were rude. If you thinking about going to sonic just go to Culver’s down the street, Im telling you their customer service is 100x better.

Michael Thompson

Placed an online order, was supposed to pick up at 1:5. Ended up waiting 45 minutes for someone to finally take our name and confirmation number before we finally received cold food, horrible dry chicken tenders and a bad foot long, this is ridiculously nasty. Never had a worse experience at sonic. I want a refund, so I'll wait for sonic to reply and if they don't reply or offer a refund I'll file with my bank....and I'll leave negative reviews elsewhere i.e BBB, Facebook, Instagram, X etc... Some photos of just some of the nastiness....

Jessica Green

Ordered food through the app. App said to push the button to have our food brought out to us. We pushed the button and waited for 20 minutes for someone to come on the speaker and tell us the only way to order is through the drive through. Sat in the drive through for another 15 minutes. Food was barely warm. Serving sizes were small. Food lacked flavor. I was so excited to finally try Sonic because they don't have one where I live. I should have just went to Burger King. I was incredibly disappointed and will never eat at Sonics again.

Jared Yatch

I had three cars in front of me going through the drive thru. I waited 40 minutes and finally had to pull out of short lineup to get where I needed to go to be on time. This isn’t the only time this has happened at this location. I know as a franchisee myself, I would be pretty upset if my employees were moving that slowly. To many bad experiences at this location. I will gladly give McDonalds my business from now on when I past through birch run

J.M.

I ordered take out an hour before close, 0 other customers in the drive thru. The double pretzel burger. It was extremely greasy, basically soaking in a puddle of grease. My fries were over half way dumped into the bag from their container, and on top of the greasy burger, 0 napkins. I’m not sure if it’s “normal” for it to be this greasy, but the least they could do is throw napkins in the bag!

Logan Gardner

It’s run down none of your headsets work right no one can hear or speak your business is incompetent and you need to fix this. Get it together EDIT: they double charged me as well, gave me the wrong order I was hoping to correct the difference when I handed my card back, but instead I got double charged. Disputing that with my credit card company, what a JOKE

Scott Case

Very poor service. Sat at the order screen for 20 minutes, nobody ever answered. Finally driven through the drive through an ordered $50 worth of food. All teen workers inside had earbuds in. They were out of napkins. Both shakes has no flavor other than whip cream. Chilly cheese dog was smashed, the bun was chewy and the dog was cold. All 3 burgers were burnt and the fries were cold. Will never go back there again