Mindy Magee

Health hazard here. No soap or even doap dispenser in the restroom. How donemployees wash their hands with no soap?!?!?!

Kelly Haynes

Stopped for a salad - restaurant was out of tortillas, which was fine but the staff was rude. We asked politely for fajita veggies and were told “No.” Literally. Just the word no. The fountain was out of ice, and all the tables were dirty so we had to bus and clean a table ourselves to eat. I love chipotle and have never had an experience like this at any location.

Margaret Gavazpv

This location is usually good but today (12/10/25) at 7:30p the dude with glasses served me the wrong type of beans without asking me beforehand what i wanted (whatever i don’t really care). Then they were out of all meat, besides the steak. I asked am I still going to get extra charge for this because I don’t want steak I want chicken but I don’t have any other choice. We asked when the chicken is going to be ready and he was basically implying steak was our only option and that it’s only a $2 difference and being hella sassy. Whatever moved on. They are out of mild salsa. Then they are out of chips besides the large size so we had to pay extra AGAIN. Then the guy doesn’t know where the water cups are. Then the water fountain takes LITERAL AGES. Then I eat my food and THE STEAK IS COLD RAW AND CHEWY.

Sofia Sanchez

Every time I come here they are out of guac is 7 rn you guys don’t close for another couple hours ? How do you just run out of an ingredient like that an hour before closing or half an hour before closing , sure I get it. Literally everytime I come here past 5pm it’s the same thing we’re out of guac …

geovanny Fernández

It's the worst Chipotle I've ever been to. There's no ice and the drinks are lukewarm. The tables are very dirty. Don't use a fork. The bathrooms are dirty, with no soap. I asked the employees why they didn't notify me during my order, and they said there's nothing they can do.

Galilea Ortiz

Found two hairs in my bowl. Couldn’t even enjoy my meal.

Matt Atchison

I know yall businesses in Santa Cruz have houseless-person-takes-over-bathroom trauma. But for real, yall are toxic with it. I drive, for uber, I live, in Felton; I don’t wanna drive ALLLLLLLLLLLLLLLLL the way home just because yall are like, afraid of what people will do in the bathroom? Idk maybe use more discernment and less judgement. Stop letting crusty crust buckets use the bathroom (duh) and let REGULAR NORMAL CITIZENS use it. Cleaning the bathroom an hour early and closing it is not only criminal, but lazy, immoral and pathetic. Good day chipotle.

Jordyn Maywhort

Got chipotle delivered since i’m exhausted from working so much and thought i deserved to treat myself. Got a veggie bowl with fajitas. The “fajitas” were literally raw vegetables and the rice was so cold that it was literally in individual clumps. i’ve had this bowl before and the veggies have always been cooked and the food warm, but of course not tonight from this location when i want chipotle the most. the bowl was 90% rice and lettuce and sour cream and the bowl was only 1/2 full when i opened it. I feel like i’ve been ripped off and im so sad and disappointed.

Logan

Everytime i go there i always get a stomach ache. I think “maybe this time itll be different” but it happens every time. Ive been to other locations and be been fine. Wouldnt be surprised if staff didn’t practice sanitation procedures enough considering.

Preston Greene

A single employee does everything — prepares the food, mans the cashier, restocks the condiments, restocks the bags, even cooks the meat on the grill. And it took over 22 minutes to serve seven people in line.

Christopher Berthiaume

The entire restaurant is filthy. Tables, drink area, bathroom, counter where you order and pay. I couldn't find a clean place to sit and eat. I like Chipotle in general but this location has always been bad. Today it was bad enough to get me to write a review. The bathroom smelled like feces. There were no lids for regular size cups. All the agua frescas were empty.

Linda Johnston

Walked in after a long day on the boardwalk - 7:50 pm and was advised they are only taking online orders. No explanation to why…5 staff members roaming around the kitchen and no eye contact or a courtesy explanation as to why they were not taking in person orders.