Jack in the Box

So I went to this location around noon and I was greeted by Mr. macias. He was super friendly and very welcoming and repeated my order too. I was unsure what to order but he recommended me a few things to try so I went along with it. The food was good and the service was excellent. I would definitely come back to this location. Usually the jack in the box by my house is not as friendly as this one.

The service was great and the food was great as always 😋.

Rose Green

The service was great and the food was great as always 😋.

Irene Hilario

I love this one!! Food is always fresh and very clean inside. Tacos are the best.

John montez

So I went to this location around noon and I was greeted by Mr. macias. He was super friendly and very welcoming and repeated my order too. I was unsure what to order but he recommended me a few things to try so I went along with it. The food was good and the service was excellent. I would definitely come back to this location. Usually the jack in the box by my house is not as friendly as this one.

Kidilan Traveler

Food was very good, I had the combo. .I think #4 . Price was very good, value for money. Enough parking , good interior. Overall I like it. Ned improvements: Most of the tables were not cleaned. The cashier need to be bit more interactive and pleasant.

The food was hot and the service was fast. The only issue we have is the Freestyle machine makes the drinks a little waters down and the ice tea has no flavor. Just colored water

There usually pretty quick at this location and always polite. Eating area and Bathrooms are well kept as well as the parking lot policed and jet free from debris. All and all a good location to visit especially if in a hurry.

This fast food restaurant was very clean. The staff was friendly. The food was Fresh and delicious almost like how its portrayed in their advertisements! I will gladly return in the future and recommend this place for others to try.

The food was delicious but the service was not so great

I like the crunchy tacos best of all. The other tricky Mexican food is good too; though still shy away from the burgers since madcow hit a couple of decades ago.

Efficient for how many workers they have on staff at any given time, food tastes good, especially the popcorn chicken. If there's are a lot of cars you might be waiting a very long time.

Great place to get fast lunch.The new Jack bowl is delicious. The combo include eggroll yummmy.

Isma M

Great place to get fast lunch.The new Jack bowl is delicious. The combo include eggroll yummmy.

Sometimes, I am missing an item in my bag. Don't know until I get home. Every now and then, there is a homeless person hanging around.

Rating: 4/5 "Jack in the Box offers a diverse menu with competitive pricing, making it a convenient option for those looking for a quick bite. From classic burgers to innovative menu items, there's something for everyone. The variety of options and affordability are definite strengths. However, one area that requires improvement is the mobile app's compatibility with Apple Pay. As frequent users of Apple devices, Our personnel found it stressful to encounter issues with payment processing. Ensuring seamless integration with popular payment methods like Apple Pay would significantly enhance the overall user experience. Despite this drawback, I appreciate the value and flexibility that Jack in the Box provides. With some refinement to their app, they can further elevate the customer experience and solidify their position as a go-to fast-food chain."

T Nguyen

Sometimes, I am missing an item in my bag. Don't know until I get home. Every now and then, there is a homeless person hanging around.

Perfecto Cleaners

Rating: 4/5 "Jack in the Box offers a diverse menu with competitive pricing, making it a convenient option for those looking for a quick bite. From classic burgers to innovative menu items, there's something for everyone. The variety of options and affordability are definite strengths. However, one area that requires improvement is the mobile app's compatibility with Apple Pay. As frequent users of Apple devices, Our personnel found it stressful to encounter issues with payment processing. Ensuring seamless integration with popular payment methods like Apple Pay would significantly enhance the overall user experience. Despite this drawback, I appreciate the value and flexibility that Jack in the Box provides. With some refinement to their app, they can further elevate the customer experience and solidify their position as a go-to fast-food chain."

It's your standard fast food restaurant. They got my order right. The speed was average. Like in all Jack's, the soda machine was lacking, but diet Coke and some alternatives were available.

There was a long way to the drive-through and understand that could happen a lot now but when we got to the window all that was really said to us was "any sauce" and " heres your card and your order". I know they could be busy but at least saying "have a nice day" or thank you for your patience" goes a long way when you wait a long time.

There are often times when I talk about how great the food is and the not-so-great employees, this location has it the other way around. The employees are very friendly. The food on the other hand is not so good, and expensive for what you pay for it. Good drink options. Their iced mocha tastes like liquid chocolate.

I went through the drive-through just to get a drink. I sat in the Drive-Thru approximately 12 minutes with two cars in front of me and five behind. It was like the people inside did not have a clue what they were doing. They may be new but they need to get some training during the Slow Time. If I could have got out of the line I would have and gone elsewhere. When I finally got the drink, and iced mocha coffee it was okay.

Consistently awful experience everytime I come here. I don't get it. Close by locations are fine but this one the food is always disgusting and inedible at times. Especially the chicken sandwiches. Yuck

consistently missing items or you cant hear them when taking your order. they falsify their drive thru times by holding you back or having you pull ahead right after paying

It’s jack in the box I mean what ya expect ….. at least they don’t serve horse meat anymore.

I ordered 2 spicy chicken sandwiches with extra lettuce, tomato, onion and no mayo. What I received were 2 chicken sandwiches with no tomato, no onion and extra mayo. Completely opposite of what I ordered. I didn't want to make the drive back so I just added the veggies myself and wiped off the 2 pounds of mayo. Unacceptable!

Disgusting and depressing. Order wrong, food that was given was made incorrectly/missing ingredients. Feels like this jack in the box has a high turn over rate because everyone seemed like it was their first time behind the counter. The bar is on the ground and they can’t walk over it. There’s better jack in the boxes out there. Go to them instead. This one isn’t worth your time or money.

Steven H

Disgusting and depressing. Order wrong, food that was given was made incorrectly/missing ingredients. Feels like this jack in the box has a high turn over rate because everyone seemed like it was their first time behind the counter. The bar is on the ground and they can’t walk over it. There’s better jack in the boxes out there. Go to them instead. This one isn’t worth your time or money.

Total is 11.03. Gives 20.03. Proceeds to give me $6 in bills and $3 in dimes. WTH?

This is the worst experience I have ever had. The attitude of the male waiter at 9:00 pm on April 10, 2022 was very bad. I took the order and he didn't give me a drink. When I found the problem and went back to find it, it was really bad Being unreasonable, he closed the window and ignored me before he finished speaking. He made me feel bad all night.

Very poor management at night my online order was done 15 minutes after it said it was ready the manager was busy flirting with the co workers this used to be the reliable location not anymore rather go to el monte

Meghan is absolutely the worst! As soon as i order she comes out with attitude. She disrespected me by name calling and I won’t let an individual cross that line. I just reported her on the survey 2:26pm. She needs to learn customer service skills.

I never thought I was gonna put a review on Jack in the box but this place is the worst..the staff is incompetent the place is dirty all the time there bathroom is disgusting not only that is always aout service etc etc

Some boy or boys were being really disrespectful with handing me ketchup something we asked in the drive thru clearly no ketchup but ranch so I walked in myself and ask hey Mr can I have some ketchup please and what he did was look at me with attitude and just toss the ketchups on the counter and when I said have a good day he just ignored is highly disrespectful and the worst service I have ever received.

Ordered 2 smash beacon cheese burgers and one jumbo jack no cheese and 3 regular chocolate shakes. Cost us $30.59 came home the jumbo jack had cheese and we got 1 smash burger!!??? Very disappointed and it's becoming expensive to buy so goodbye!

Hours say 6am to midnight. Got here at 6:30am. Saw the employees socializing in the kitchen and putting on makeup. Lights off, doors still locked. The lady who opened the window to let us know u were still closed also mentioned the food wasn't going to be ready for atleast a few hours.

They are always taking too long and forgetting items on order

Edit #3: again today Nov18 doors closed at 6:50am, another customer and I knocked on the door and were LECTURED again. What's going on? Edit #2: happened again today 10/15/2.... Doors locked & lights off at 6:41am store not open yet. Did you oversleep again Jack? Edit Sep'21: still bad 4 years later. From 3 to 1 stars: -Doors still locked at 6:30am. Had to knock on the door and I was LECTURED by the cashier saying I should've used the door at the other end of the building. what? -bus stop bench in front of store always dirty with JitB trash and other gooey stuff. I know is not YOUR bench but It's right in front of your store and is disgusting & is the first thing you see when walking out. You should keep it clean Jack

M S

Edit #3: again today Nov18 doors closed at 6:50am, another customer and I knocked on the door and were LECTURED again. What's going on? Edit #2: happened again today 10/15/2.... Doors locked & lights off at 6:41am store not open yet. Did you oversleep again Jack? Edit Sep'21: still bad 4 years later. From 3 to 1 stars: -Doors still locked at 6:30am. Had to knock on the door and I was LECTURED by the cashier saying I should've used the door at the other end of the building. what? -bus stop bench in front of store always dirty with JitB trash and other gooey stuff. I know is not YOUR bench but It's right in front of your store and is disgusting & is the first thing you see when walking out. You should keep it clean Jack

They messed up my order , forgot the fries and I said no cheese on the tacos. Then he proceeds to tell me that I'm wrong and I didn't order those so I had to show him on my phone yes I did. I even tipped him $5 and he still gave me an attitude. Very bad service it's almost like a McDonald's here. Take your money elsewhere

Terrible service, shift leader, bad attitude, the manager is not worth mentioning, another with a bad attitude, the female employees don't speak English, horrible place, I will never go back

When my mom ordered my two 8 piece chicken nuggets & my strawberry milkshake and nicely asked for 6 buttermilk ranch dressings when she paid she was told by one of your employees that she would be charged extra for two more buttermilk ranch sauces, Your employee was very disrespectful & rude at the same time and my mom wasn’t even arguing about the sauces. It’s never okay to treat a customer bad in a disrespectful/rude way just because someone has a bad day it’s never okay to treat customers with disrespect and rudeness. I don’t know the employees name that was disrespectful/rude to my mom.

This is by far the worst Jack-in-the-Box I ever been to. My husband ordered the new sandwich which they made fresh No complaints about that However, my husband order me two orders of tacos, a chicken sandwich, and fries, which one they forgot the fries my husband had to go back. They did not give my husband french fries we do not live far from this location. My chicken sandwich tasted like it was been sitting sitting there it was so stale. The fries were not warm at all, and most of them were hard. So I call to make a complaint about my food I talked to a girl I believe her name was Piper. She was very nice. She told me to keep my receipt and that they will be able to refund me or give me fresh food the following day, so my husband goes the following day, he talks to a manager named Omar. Omar was very rude to my husband. He said he couldn’t refund nor give us fresh food without us returning the food. Had we have known that, we would’ve took the food back the same night but since Piper was not a manager, she was “acting person in charge”, she instructed us to throw the food away and take the receipt the following day. Omar also insisted that they never give food that’s not fresh and he said that “we did not eat it fast enough”. I called Omar to ask why he couldn’t give my husband a refund and he proceeded to tell me the same thing he told my husband. I told him that it was not our fault there was no active manager to properly tell us what to do about the situation, he said that it’s their “apologies from the company” and he still proceeded to back up his claim raising his voice at me because he was getting frustrated, that we didn’t eat our food on time and they don’t give out food not fresh which I do not agree with. I for 1 do not live far and 2 I’m a regular customer so therefore I know what Jack-in-the-Box food taste like fresh. I really did not appreciate the way this incident was handled. I will be taking this up to corporate because they wasted my time and my money. Omar was one of the most rudest and disrespectful fast food employee I have ever spoke with. I never have this problem with any other Jack-in-the-Box. Even if we have had issues in the past they were always more than happy to assist us.

Homeboy got my bacon ultimate cheeseburger combo order wrong, by adding everthing in it when i ask for it to be plain with nothing but the cheese, bacon, meat in the burger and I asked them to fix it, then they gave me my order and still gotten it wrong AGAIN, so I had to explain precisely what I wanted in the burger like I was talking to a child about how to not do something, then they finally give me my order and get it made correctly but then they just kept looking at me like I was a monster for telling them how I wanted My order but I wouldn't have had to tell them how to make my order if they got it right the first time. Bad vibe and lousy customer service. I don't recommend coming here ever.

Hello, this Jack in the Box location (Store #3516) had the worst service I’ve seen from any Jack in the Box manager, (Monday Jan 1, around 10am manager with glasses, he called himself “Omar”). It was a very disappointing experience at a fast food restaurant I frequent often. I have never had an experience so bad from a Jack in the Box, first all the breakfast sandwiches came out cold. Eggs were cold, cheese not melted, sausage undone, bread dry and cold and we were willing to wait to get hot sandwiches but the manager was extremely rude. He argued about everything saying that Jack in the Box just has cold food. He REFUSED to fix anything at all and he refused to allow us to purchase something else too and he kicked out my whole family by telling us to leave. Leadership at the Arcadia location needs much improvement. If the review system here allowed for a 0 star review that would be the rating for this Arcadia Jack in the Box location.

They forgot my eggroll. On top of that it was burnt. The cheeseburger we ordered was missing a slice of cheese. Will not bother coming back. And no I don't want to email and reach customer service.

My husband and I got sick from there yesterday. Would give zero stars. They were slow af. Terrible service, worse food. I would stay far away from this one. Furthermore, I think the owners response says it all, couldn't care less whether my husband, and myself got sick from their food. Maybe I should contact the health department.

Probably The Worst Jack Ever. Rude Manager. Even After He Forgot A Whole Order. & Still Gave Attitude & Proceeds To Get My Order Wrong & Gave Me A Chicken Sandwich Instead Of Cheeseburger

Very rude managers should be fired. Awful customer service. No wonder i never went to this location before. Never will I go there again. Incompetent staff, managers really really BAD. The company should not be h hiring this type of person. Will drive repeat customers away. If I can rate them ZERO, I will do it

Andrew Urias

Probably The Worst Jack Ever. Rude Manager. Even After He Forgot A Whole Order. & Still Gave Attitude & Proceeds To Get My Order Wrong & Gave Me A Chicken Sandwich Instead Of Cheeseburger

Omar

They are always taking too long and forgetting items on order

Karen Castro

Terrible service, shift leader, bad attitude, the manager is not worth mentioning, another with a bad attitude, the female employees don't speak English, horrible place, I will never go back

Gloria Cammayo

Very rude managers should be fired. Awful customer service. No wonder i never went to this location before. Never will I go there again. Incompetent staff, managers really really BAD. The company should not be h hiring this type of person. Will drive repeat customers away. If I can rate them ZERO, I will do it

Alexis Trujillo Vlogs

When my mom ordered my two 8 piece chicken nuggets & my strawberry milkshake and nicely asked for 6 buttermilk ranch dressings when she paid she was told by one of your employees that she would be charged extra for two more buttermilk ranch sauces, Your employee was very disrespectful & rude at the same time and my mom wasn’t even arguing about the sauces. It’s never okay to treat a customer bad in a disrespectful/rude way just because someone has a bad day it’s never okay to treat customers with disrespect and rudeness. I don’t know the employees name that was disrespectful/rude to my mom.

J.

They forgot my eggroll. On top of that it was burnt. The cheeseburger we ordered was missing a slice of cheese. Will not bother coming back. And no I don't want to email and reach customer service.

Hilario Esparza

Homeboy got my bacon ultimate cheeseburger combo order wrong, by adding everthing in it when i ask for it to be plain with nothing but the cheese, bacon, meat in the burger and I asked them to fix it, then they gave me my order and still gotten it wrong AGAIN, so I had to explain precisely what I wanted in the burger like I was talking to a child about how to not do something, then they finally give me my order and get it made correctly but then they just kept looking at me like I was a monster for telling them how I wanted My order but I wouldn't have had to tell them how to make my order if they got it right the first time. Bad vibe and lousy customer service. I don't recommend coming here ever.

Star 2

Hello, this Jack in the Box location (Store #3516) had the worst service I’ve seen from any Jack in the Box manager, (Monday Jan 1, around 10am manager with glasses, he called himself “Omar”). It was a very disappointing experience at a fast food restaurant I frequent often. I have never had an experience so bad from a Jack in the Box, first all the breakfast sandwiches came out cold. Eggs were cold, cheese not melted, sausage undone, bread dry and cold and we were willing to wait to get hot sandwiches but the manager was extremely rude. He argued about everything saying that Jack in the Box just has cold food. He REFUSED to fix anything at all and he refused to allow us to purchase something else too and he kicked out my whole family by telling us to leave. Leadership at the Arcadia location needs much improvement. If the review system here allowed for a 0 star review that would be the rating for this Arcadia Jack in the Box location.

Ruby Sandoval

This is by far the worst Jack-in-the-Box I ever been to. My husband ordered the new sandwich which they made fresh No complaints about that However, my husband order me two orders of tacos, a chicken sandwich, and fries, which one they forgot the fries my husband had to go back. They did not give my husband french fries we do not live far from this location. My chicken sandwich tasted like it was been sitting sitting there it was so stale. The fries were not warm at all, and most of them were hard. So I call to make a complaint about my food I talked to a girl I believe her name was Piper. She was very nice. She told me to keep my receipt and that they will be able to refund me or give me fresh food the following day, so my husband goes the following day, he talks to a manager named Omar. Omar was very rude to my husband. He said he couldn’t refund nor give us fresh food without us returning the food. Had we have known that, we would’ve took the food back the same night but since Piper was not a manager, she was “acting person in charge”, she instructed us to throw the food away and take the receipt the following day. Omar also insisted that they never give food that’s not fresh and he said that “we did not eat it fast enough”. I called Omar to ask why he couldn’t give my husband a refund and he proceeded to tell me the same thing he told my husband. I told him that it was not our fault there was no active manager to properly tell us what to do about the situation, he said that it’s their “apologies from the company” and he still proceeded to back up his claim raising his voice at me because he was getting frustrated, that we didn’t eat our food on time and they don’t give out food not fresh which I do not agree with. I for 1 do not live far and 2 I’m a regular customer so therefore I know what Jack-in-the-Box food taste like fresh. I really did not appreciate the way this incident was handled. I will be taking this up to corporate because they wasted my time and my money. Omar was one of the most rudest and disrespectful fast food employee I have ever spoke with. I never have this problem with any other Jack-in-the-Box. Even if we have had issues in the past they were always more than happy to assist us.

Jaydee Hernandez

They messed up my order , forgot the fries and I said no cheese on the tacos. Then he proceeds to tell me that I'm wrong and I didn't order those so I had to show him on my phone yes I did. I even tipped him $5 and he still gave me an attitude. Very bad service it's almost like a McDonald's here. Take your money elsewhere

Melissa Harvey

My husband and I got sick from there yesterday. Would give zero stars. They were slow af. Terrible service, worse food. I would stay far away from this one. Furthermore, I think the owners response says it all, couldn't care less whether my husband, and myself got sick from their food. Maybe I should contact the health department.