Jack in the Box

Hot and fresh Jacks spicy chicken. Respectful and kind staff. Fast drive thru. This location is better than other Jack in the Box’s in the area in my experience

Quick and easy breakfast since I was out of coffee. Decided to roll with the special cheddar chicken biscuit sandwich. Biscuits were much softer than the original, chicken was crispy and moist. Needs some sort of sauce on it though - added some hot honey from home to spice it up a notch. Iced caramel coffee always on point.

Matthew Collar

Quick and easy breakfast since I was out of coffee. Decided to roll with the special cheddar chicken biscuit sandwich. Biscuits were much softer than the original, chicken was crispy and moist. Needs some sort of sauce on it though - added some hot honey from home to spice it up a notch. Iced caramel coffee always on point.

Never been here in the day time, but the current night crew, as of Sept 2024, understands their job well & is extremely professional in the preparation of your food. I get custom orders usually & a lot of Jacks mess it up, this Jack made it perfectly & even did things I didn't ask for but pleasantly welcomed.

Tevin

Never been here in the day time, but the current night crew, as of Sept 2024, understands their job well & is extremely professional in the preparation of your food. I get custom orders usually & a lot of Jacks mess it up, this Jack made it perfectly & even did things I didn't ask for but pleasantly welcomed.

I ordered the two Jumbo Jacks for $5. While the Jumbo Jack is smaller than it used to be (shrinkflation), it's still bigger than other fast food restaurants' burgers.

Everything was super fresh! I was happily surprised!! I rarely eat fast food so this was definitely a treat! So went back what months later, only thing open after a 14 hour traveling nightmare. My breakfast jack was HARD SERIOUSLY HARD BREAD AND EGG! IT WAS 2AM! Thoroughly DISGUSTING

Excellent drive thru service with extended hours

The tacos are the worst I have ever had. They are old. Jack in the Box should not sell tacos at all since they cannot serve a quality product!!! Really!!!

I tend to go here during late night hours through the drive-thru. The new management that owns it is a great family with great employees and on many occasions they've made me laugh. The only downside is sometimes they forget some things on my order.

I've been trying to eat healthily, but when all things fail and I need some junk food late at night (open 24/7), this is probably the fastest serving Jack In the Box in the area. Unfortunately, it can get a little dirty/run-down inside, but if you're not there for the ambience, who cares?

I woke up in the middle of the night to place an order from here. I ordered a combo meal and a separate chicken burger with varying levels of spice. It tasted great, and I really enjoyed it. It's available 24/7.

Mohana Medisetty

I woke up in the middle of the night to place an order from here. I ordered a combo meal and a separate chicken burger with varying levels of spice. It tasted great, and I really enjoyed it. It's available 24/7.

They're a lot faster then they use to be.

4lyfe

They're a lot faster then they use to be.

They've turned off monitors inside prob due to hs kids and locks on bathroom doors mirrors removed. But we're here for the quick fried or greasy 24 only rest fast food desires. I mean where can you get three egg rolls not greasy@230 am?!? Other Cali 24 hr fast food, grocery and burger comp closes@1 am. Even Xmas thx giving they are HERE the shake machine is prob still down for cleaning...again. well, maybe since they're open all the time just like a private ambulance company they NEED to clean it and reduce risks of bacteria so we get it. Curly fries if you eat that after hours, the 420 folks seem to crave them. IDK if they have msg or not but we always get just fries with no salt Lobby closes early@10 but usually always find a clean table. Three stars, yeah. But what fast food delivers 4 stats? None. Try the breakfasts splatter of everything and oj is a default when traveling And being based south San Diego there is almost one in every city and some smaller towns 24/7364 Yes we noted one in Pleasanton closed Xmas day. Some are franchises another Corp stores so beit. Jack always to create something spicy and not tacos are still x2 for ninety nine cents plus tax, for over X3 decades! Try that t bell or out n in driv ups Jumbo jack is another story how about a six piece churro? Warm dough sticks cinnamon and sugar What else can we say about the old box that clown used to be in top to take your orders? 60 years +

Ordered over the mobile app and picked up in drive-through. The app is good - liked the options of customizing food and the button to start preparing food when you are ready to go to pickup. Service was friendly. The food was meh. The spicy chicken sandwiches were decent in quality and portion. The cluck sandwich was disappointing - tiny fillet, tiny buns, and very little mystery sauce - this should not cost $4.50. Onion rings were ok but got only 7 pieces ☹️. Loaded tots were partly ok but tested bitter in some parts which was disappointing. All in all definitely expected better food from Jack !

I have gone to this location a couple of times since I have up here in NorCal . I have had no issues with the staff but for some reason the food doesn't seem as fresh ??? The burger and fries always end up cold quickly and looks and taste like they have been under the light for some time . the buns on the burger are kind of hard and not soft or taste fresh . I thought maybe if I continue to go on different days on different times , it would be different ? But seems like every time I get food at this location , I'm disappointed:(

Price has gone way up and prices are very difrent between franchises. $4.99 for a single eggroll vs san peandro $2.99 I've watched this place charge more and more used to be a line now it's empty. Food is lagging in freshness as well. There is no comparison between chicken tenders from here vs chick fil a

Brian B

Price has gone way up and prices are very difrent between franchises. $4.99 for a single eggroll vs san peandro $2.99 I've watched this place charge more and more used to be a line now it's empty. Food is lagging in freshness as well. There is no comparison between chicken tenders from here vs chick fil a

bianca Walker

I have gone to this location a couple of times since I have up here in NorCal . I have had no issues with the staff but for some reason the food doesn't seem as fresh ??? The burger and fries always end up cold quickly and looks and taste like they have been under the light for some time . the buns on the burger are kind of hard and not soft or taste fresh . I thought maybe if I continue to go on different days on different times , it would be different ? But seems like every time I get food at this location , I'm disappointed:(

This is one of the only Jack in the boxes That i give an extra low rating . The staff is rude & does not follow instructions on orders . So my guess is the store is not very clean or well taken care of .

I ask for a grill chicken sandwich with no mayo no cheese and no bacon but I just got it with 1slice of lettuce when they usually put 2

Smart Girl

I ask for a grill chicken sandwich with no mayo no cheese and no bacon but I just got it with 1slice of lettuce when they usually put 2

at 5:30 in the morning got declined because of doordash only. had to go somewhere else for breakfast before work. who even doordashes at that hour? i shouldnt have to go thru a third party and spend more money just to get a coffee, when other places are actually open ALL 24 hours. wont be returning

Horrible service. Wont answer phone either. Stay away

Can't get an order right if you ask for any changes to your food. I asked for a coke zero no ice and was given a regular coke full ice. I asked for no mayo and they took the cheese off and slopped mayo everywhere. Go elsewhere or go hungry if everything else is closed.

I went there looking for veggie burger and they said they won’t serve it straight to my face. Plus when I ordered Jumbo Jack with substitute hash brown, they asked me to pay extra for it and was just rude enough to ask me to cancel if I don’t agree. Burger they made was also very mediocre and didn’t taste same as other locations. Paid 12 bucks for what I get for 7 in other locations

Was charged extra for replacement of meat with hash brown and also charged me for 3 sandwiches but packed only two. Since we came from far it was too late to realize replace or return item and get the money back.

One of the employees literally ties the doors together after 9. The lobby is supposed to be open until 10:40pm. I used to love this place until that guy started working. I came WITHOUT a car and he told me to STAND in the drive through!! If I could give this place negative stars I would. I bet the owners would like to know he's turning away business and putting people in harm's way for whatever reason.

** Update** The corporate office did reach out and they addressed my issue. I am impressed at the effort on their part amd their attempt to make it right. I just placed an order from here for delivery and ordered a Chick-n-tator meal. I figured I would try some crazy sandwich. However, there was no chicken on my chicken sandwich, only double hashbrowns. It was very disgusting and disappointing, especially when you take a chance on something new. Probably better I didn't eat that but not sure how you serve a chicken sandwich without chicken.

It was nice knowing ya, Jack, maybe I’ll see you down the road. I can almost guarantee you’ll give me stale tacos with 5 shreds of lettuce. And, what’s up with the price increases, buddy? Quality trending down while cost is on the moon. See ya!!

The burger was missing from my order and the man at the drive thru argued with me for 10 minutes that I had ordered it, refused to help, and told me to go back in line if I wanted something. I left the drive thru and parked to walk inside for assistance where I was literally ignored by him and the lady in the restaurant for 10 minutes. Rude. Unprofessional. Terrible service. Quite literally the worst experience I have ever had at a restaurant.

Worse customer service ! Came here late night passed the order had a hard time with my big vehicle and asked if I can just order with him he said no just go back and order I said there’s no line he said no you still have to go back ! Just hate how rude that dam place

I ordered 6 tacos with extra lettuce and extra taco sauce and there was barely any lettuce in them. I also ordered a breakfast combo and instead of the coffee I paid extra for an orange juice fory daughter and didn't realize until after we got on the freeway that they didn't give me the orange juice. They obviously do not pay attention to customers orders. Horrible service.

I am with this jack in the box for over 3years now. I wanted my mom and cousin to have the jumbo jack with cheese sandwich(replace the meat with hash browns) 1st ever experience!!And while placing the order the gentleman couldn't understand my order. After repeating my order twice he punched in my order with over priced hash browns. I can't believe while paying I paid $40 for the sandwiches and only two Ramch to go with it. The guy Rohit was so rude when I told him he charged me separately for the sandwiches as well as hash brown sandwiches. And when I spoke to him politely that I am coming from years this is not the price I pay he was so harsh with his words and he also abused in his own language which I understood. I will want to claim my money back or probably reach out to the owner for his apology.

I order chk fajita and burrito. That burrito was ok but fajita they didn’t cook properly,it’s too cold and junks of tomato’s.i am very disappointed.i had only the chk pieces because I am hungry..

MICHAEL BUSTILLOS JR

I ordered 6 tacos with extra lettuce and extra taco sauce and there was barely any lettuce in them. I also ordered a breakfast combo and instead of the coffee I paid extra for an orange juice fory daughter and didn't realize until after we got on the freeway that they didn't give me the orange juice. They obviously do not pay attention to customers orders. Horrible service.

Aiman Garhi

I am with this jack in the box for over 3years now. I wanted my mom and cousin to have the jumbo jack with cheese sandwich(replace the meat with hash browns) 1st ever experience!!And while placing the order the gentleman couldn't understand my order. After repeating my order twice he punched in my order with over priced hash browns. I can't believe while paying I paid $40 for the sandwiches and only two Ramch to go with it. The guy Rohit was so rude when I told him he charged me separately for the sandwiches as well as hash brown sandwiches. And when I spoke to him politely that I am coming from years this is not the price I pay he was so harsh with his words and he also abused in his own language which I understood. I will want to claim my money back or probably reach out to the owner for his apology.

Samy Murugesan

I order chk fajita and burrito. That burrito was ok but fajita they didn’t cook properly,it’s too cold and junks of tomato’s.i am very disappointed.i had only the chk pieces because I am hungry..

So the place is advertised as being open 24 hours but if you go super early in the morning around 4 am they’ll tell you they’re closed, or at least sometimes they will. The workers are either tired or lazy because they straight refuse service even though they’re technically open. I work a job where i have to be up and out extremely early so sometimes i rely on jack in the box for a quick sandwich and coffee. last thursday i had no issue with getting my food. yesterday morning at around the same exact time, 4 am, i was told they were closed and didn’t open until 5 and this isn’t the first time they’ve pulled this. Foods great but if you’re ever out early before the sunrise looking for a quick bite, i wouldn’t rely on this place even tho they’re advertised as “24 hours”.

The guy took my order without any problem but then proceeded to lean on the drive through window and stare at me for a good 2-3 minutes while waiting for the food. He then told me that I was "No good" before handing me my order, can definitely say I have never been more uncomfortable in a drive through. Never coming here again.

Update2 ( 10/05/2022) . These guys are very shady, they have started charging for condiments now. Made a purchase today and checked my receipt and $.50 extra for second ranch, when I asked the drive through person she said that is what they do and slammed the drive through door... went inside to speak with the manager. He said he has posted a sign inside. How can drive through folks read a sign posted inside? Least they should have informed me when billing. This is not the norm across other joints.. Had the same issue few months back and head office assured me it wont happen. This franchise is bad for Jack in the box reputation. Update. Customer service reached out to me to address my grievance. Appreciate that they do care about their customer needs and fixed it. This place is not very crowded and serves fast. I have seen the burger taste vary from time to time.. may be they dont change the oil frequently... Off late they put restriction on condiments even in drive through that is one ranch per order and you will need pay for extra.

I’ve lived in Dublin,Ca. For 50 years . I don’t order their Jumbo Jacks anymore, because “they’re not” I Remember the Rodney Alan Rippy Days when the Jumbo Jacks were Jumbo ,and they took pride in their food , and service . Now ,they can’t even get the order right , or complete the orders. I’ve ordered their Bacon & Swiss 5 times in the last 2months , 3 out of the last 5 times , no Bacon . I tried calling them , number is disconnected . I’m “Very Disappointed” . Maybe Jack and The Box will do the right thing ,and make good on these orders that they messed-up on . I’m losing a lot of faith in this so-called fast-“food” restaurant !

So I place an order through the app because you can get freebies with a minimum purchase, pull up to the drive through and tell them I have a mobile order. "It's not done yet, please park and come back in 5 minutes." "Can't I just wait in the drive through?" "No." So I park, come back in five minutes, and there's a line of 6 cars, which takes 25 minutes to get through, at which point I'm handed my order, with everything at room temperature and slightly soggy from steaming hot food being left to cool.

Came around 11PM. Only ONE customer ahead of me. It wad an Indian guy taking orders. I said FOUR tacos. I was charged for FOUR tacos. While driving home, I found there was only TWO. Fries were overdone as well. You are not busy like In n Out. No reason to not get an order right. Don't come here.

Maria works the night shift. She has absolutely no sense of speech. I will never come to Jack in box after today. Maria doesn't know how to respect customers, nor does she know how to speak.

We attempted to order a large fry, 2 orders of tacos, and 3 waters. They couldn't even do that and they told us to go around and reorder. In the end, we only got 2 taco's.

Located right next to my apartment, so it's my go to jack during late nights, and usually they are wonderfully and go above. Especially the woman that works the late hours at the drive though. She must have the night off though. Since I just got reprimanded from the 20-30 year old Indian man through the drive through speaker because I asked for a cherry coke and there wasnt that option on the app where I ordered. He told me it was already made... and I should have made it known before they had it ready... I'm sure you can guess how he (unpleasantly) spoke to me also. What a disapointment... If you are not a people person, maybe don't work in a job where you have to interact with people constantly...

Ordered breakfast through a delivery app. I received sandwiches with no sauce on any, no cream or sugar for my coffee, no straws nor napkins.

dave brown

I’ve lived in Dublin,Ca. For 50 years . I don’t order their Jumbo Jacks anymore, because “they’re not” I Remember the Rodney Alan Rippy Days when the Jumbo Jacks were Jumbo ,and they took pride in their food , and service . Now ,they can’t even get the order right , or complete the orders. I’ve ordered their Bacon & Swiss 5 times in the last 2months , 3 out of the last 5 times , no Bacon . I tried calling them , number is disconnected . I’m “Very Disappointed” . Maybe Jack and The Box will do the right thing ,and make good on these orders that they messed-up on . I’m losing a lot of faith in this so-called fast-“food” restaurant !

Darren Greg

Horrible service. Wont answer phone either. Stay away

Karla Romero

Ordered breakfast through a delivery app. I received sandwiches with no sauce on any, no cream or sugar for my coffee, no straws nor napkins.

James Langley

So I place an order through the app because you can get freebies with a minimum purchase, pull up to the drive through and tell them I have a mobile order. "It's not done yet, please park and come back in 5 minutes." "Can't I just wait in the drive through?" "No." So I park, come back in five minutes, and there's a line of 6 cars, which takes 25 minutes to get through, at which point I'm handed my order, with everything at room temperature and slightly soggy from steaming hot food being left to cool.

Quint Bellman

We attempted to order a large fry, 2 orders of tacos, and 3 waters. They couldn't even do that and they told us to go around and reorder. In the end, we only got 2 taco's.

Shani Kumar

Maria works the night shift. She has absolutely no sense of speech. I will never come to Jack in box after today. Maria doesn't know how to respect customers, nor does she know how to speak.

Amanda Bowman

Located right next to my apartment, so it's my go to jack during late nights, and usually they are wonderfully and go above. Especially the woman that works the late hours at the drive though. She must have the night off though. Since I just got reprimanded from the 20-30 year old Indian man through the drive through speaker because I asked for a cherry coke and there wasnt that option on the app where I ordered. He told me it was already made... and I should have made it known before they had it ready... I'm sure you can guess how he (unpleasantly) spoke to me also. What a disapointment... If you are not a people person, maybe don't work in a job where you have to interact with people constantly...

n t

Came around 11PM. Only ONE customer ahead of me. It wad an Indian guy taking orders. I said FOUR tacos. I was charged for FOUR tacos. While driving home, I found there was only TWO. Fries were overdone as well. You are not busy like In n Out. No reason to not get an order right. Don't come here.

Tommy Alvarez

So the place is advertised as being open 24 hours but if you go super early in the morning around 4 am they’ll tell you they’re closed, or at least sometimes they will. The workers are either tired or lazy because they straight refuse service even though they’re technically open. I work a job where i have to be up and out extremely early so sometimes i rely on jack in the box for a quick sandwich and coffee. last thursday i had no issue with getting my food. yesterday morning at around the same exact time, 4 am, i was told they were closed and didn’t open until 5 and this isn’t the first time they’ve pulled this. Foods great but if you’re ever out early before the sunrise looking for a quick bite, i wouldn’t rely on this place even tho they’re advertised as “24 hours”.

Zack Enlow

The guy took my order without any problem but then proceeded to lean on the drive through window and stare at me for a good 2-3 minutes while waiting for the food. He then told me that I was "No good" before handing me my order, can definitely say I have never been more uncomfortable in a drive through. Never coming here again.