Chuck Bickel

The staff was a little indifferent to me stating that I had not been there, not a super big deal. Not super helpful. The cilantro was still on the stems! The burrito had a hole in it. If it is company policy to leave cilantro on the stems, you're doing it wrong. If it is laziness of the staff, fire them. Other than that, it tasted fine, but cilantro is consumed as a leaf, not a plant. C'mon man!

E Parker

Usually a good location but I'm now on 2 different poor service experiences so I'll finally say something. This most recent wrongly made order pertains to a burrito that upon checking the bag, had no lettuce or Pico when it normally should. I asked for it to be added into the bowl, yet they decided to add lettuce and PINTO beans into the bowl instead. Why anyone would think they'd want extra Pinto beans in a burrito made with BLACK beans is beyond me. Thankfully my partner is moving out of the area soon so we can just deal with the more consistent Layton location.

I was so incredibly disappointed in Cafe Rio’s service. I ordered online and went to the counter to pick up my food. I told the worker my name and she came up another 2 times to ask what my name was again to verify for the next few minutes. I was then given an order that wasn’t mine. She gave it to me and asked yet again what my order name was and I told her. It wasn’t my order so she took it back and I proceeded to wait for another 5 or so minutes and she asked me another 2 times what my order name was. Another woman came for her order and there was even more confusion. I was handed what was supposedly my real order, but then she asked the other woman if she had the same name as me, as she gave me the order and almost took it back again, she says how our orders are the “exact same” (they weren’t). As I fill up my drink she checks the receipt one final time. I figured I was good to go and I was tired and wanted to leave. After several checks and going back and forth I figured there was no way this order would be someone’s other than mine, but I was very wrong. It wasn’t on me for not checking, but I didn’t think it could seriously be wrong after all of that. I still ate the food, it wasn’t that much different but I was just disappointed that it was still wrong. I normally wouldn’t write a review like this or even be upset, but it was just the fact that the order still wasn’t mine after 20 minutes of back and forth. Working in customer service is hard, so I usually understand, I was just a little annoyed and wanted to write this review. I just hope the other woman was able to get a new meal of what she actually ordered. Food was still good though. I am enjoying the 20 dollar deal. 🙂

BKnudsen5

Don’t order online at this location. You’ll be waiting long past your pick up time, along with many others waiting. Meanwhile, the in-person ordering line will be practically empty. At least this was my experience. When orders were ready, they also didn’t call out the names every time so I had to go up and ask several times if the order was mine or not. I would have saved 40 minutes if I had just ordered in-person.

Shelli Armstrong

We had a glitch with the app so the order had to be resubmitted after we arrived at the restaurant. Even though there was no one in line, we waited for over 30 min to get three meals. The burrito was ordered without rice and arrived with double rice. It also did not have any enchilada sauce despite ordering the red. The tortilla in the salad was raw and the fajita veg tasted weird while the lettuce was hardly bite-sized. We were also disappointed that the jalapeños are no longer fresh and seemed to be pickled. Very disappointing experience.

Brittney Wadsworth

The 2 stars weren’t given because of the food- the food is great.. the reason for the low rating was because of a rude employee who served me my food. She was younger, has a bad attitude and at one point rolled her eyes at me because she misunderstood me and had to start the order over. She gave no apologies, just kept on with the attitude.. needless to say if I ever want Cafe Rio again I’ll just go to a different location because the experience was uncomfortable. No need to be treated with disrespect if employees can’t communicate properly and ask follow up questions.

Tyler Chlarson

This is the second time I have been to Cafe Rio and bit into something i shouldn't have. The first time was glass. This time, it's a chicken bone! The guy making the meals was extremely skimpy on ingredients. It's interesting how downhill this restaurant chain has come. The last time i bit into glass and chipped a tooth, they offered me a free meal. Wow!!!

Found a dead fly in my food :( luckily I found it before starting to eat but it makes me question the cleanliness of this restaurant.

The staff was not ready to go when we arrived. The service was poor, and several items: queso, ice tea, rice, and steak could not be served immediately. The staff was not apologetic or helpful. We still ordered the queso and waited 20 minutes for it to arrive. We weee still charged the full price, and it was runny. Unfortunately this was our first experience at this establishment.

Gotta remind myself to stop using their app to mobile order. It will add 40-50 minute delays even when they’re not busy. I literally would have eaten and left had I just ordered in line by the time my order was worked on. It’s so consistently long it’s honestly mind boggling. Their estimated time will be off by 20-30 minutes guaranteed.

Kingsley Hoang

The cashier with the name tag on his hat in the front that helped me out today was a total joke. Gave him my gift card and he started swiping so quick the register couldn’t read it and ended up scratching it. Ordered chips and queso as well and he put the piping hot queso it the plastic container wrapped in tin foil instead of the paper cups which ended up softening the cup making it spill everywhere when i got home. He’s a joke

Breanna

Online ordering was a joke. We showed up and the line to “pick up” was longer than the line to order in the store. It was difficult to understand what was happening and they weren’t calling names so you stood around not wanting to go in front of anyone but also knowing my order should have been ready for quite awhile already according to the online system. Turns out once you got there you had to go tell them to start your order. Update- we got home with our order and it was wrong. Whatever we were hungry and going to eat anyway. And then we realized the salads didn’t have dressing. Yep, not a good experience for us tonight.

Thomas C

Please DO NOT PLACE ONLINE DELIVERY ORDERS for Cafe Rio. I arrived right at the appointed time for pickup. I have been waiting for over an hour now, and I still can't get any sort of idea how long it might take to get the order handed off to me. Delivery drivers have been flooding in the whole time, so the dining room is so full of us there is very little seating left for dine-in customers. Meanwhile, there is only one employee working on delivery orders, and she's only able to hand off one order every three or four minutes. The situation here is appalling. Obviously, they are NOT capable of handling delivery/to-go orders. Meanwhile, I the delivery drivers have no way of knowing how much pay we're missing out on. Disrespectful in the extreme.

FrequentFast FoodFeaster

Ordered delivery. When it arrived, the tacos that were supposed to have pico, lettuce, and sour cream instead had tortilla strips and lettuce. Half the toppings on one taco weren’t even fully on the taco, but spread over the foil wrapping. They also neglected to include the bag of chips that I paid for. Don’t know how much of the blame should be on DoorDash, but I think there’s enough fault to spare between DoorDash and Cafe Rio for the disappointing and lackluster effort. Unfortunately couldn’t find any source of recourse outside of posting this review. Edited to add: I just opened my “pico de gallo” and it turns out they gave me salsa instead of pico, and the salsa had some bits of lettuce included. The only thing that turned out okay was the horchata, but I guess that’s probably the easiest thing to get right.

D. Gordon Wilson

Horrible experience today! Grossly understaffed. Line long, only ONE person making the food running her legs off while some guy who looked like he was in charge walking around with a backpack giving orders to people NOT helping Customers. Trash overflowing. Food cold, old. Napkins out. Guy at register short-mannered, curt.

Braxton Weilacher

To be honest I never write reviews about places but this place was so unwelcoming rude and impatient. As soon as we started ordering the girl helping us was rude and impatient giving us two seconds to respond. I wanted sauce in my burrito and lettuce not that hard to add in and the girl made it seem like it was the end of the world. After asked if she could finally wrap the burrito in a rude snarky tone. Then when it came time to put are sauce on top with the cheese she asked again gave us two seconds to respond and just walked away. It was the worst experience I have had at a fast food place.