February 26, 2026 at 4pm. Dear Manager, You will always get zero stars when your staff is rude to me because they forgot something in my order

I have to echo what others are saying. Why haven't they investigated the water quality here. My gf and I grabbed slushies yesterday and took a sip after getting home, and the water tasted like the most extreme version of tap water or almost sewege water. My toilet water at home probably would have been better. Someone needs to investigate the water source, especially with all the other testimonials.

Jared Simpson

Sometimes it has been good, but most time the sodas are not mixed properly, food looks literally thrown together, and service is slow. Often times you’ll struggle to find a fully functional drive up spot without trying several times. Hoping for another Sonic in town or some upgrades to this one.

Andy Stone

I hit the red button 4 times an never got a response. I noticed others were having the same issue. People walking around inside and its 8:47am on a monday.

Tony Johnson

If I could give zero stars for the service, I would. I had ordered food on the app. Tried to order some slushes with the half off drinks and slush deal. No matter what slush I ordered it said it was unavailable and not working on the app regardless of a drink size. my wife went to go pick up our food and order the drinks in person. The carhop told her he cannot honor the half off drinks because it’s an app only deal but their app was not working. good customer service he should’ve offered to put a discount in on the system for our slushes but he did not didn’t make any effort to and the food was room temp when we got it. overall bad customer service the sonic in Melissa 10-15 minutes down the road is 100x better

Angelo Cisneros

Food is good, but the place smells awful and has got raw sewage running across the parking lot

Natalie Buster

We recently moved to Anna and most of the times we have been to this location it has been great. Great service and great food. However, the last 2 times has been horrible. Our order previously we waited for our food 58 mins before for our curbside meal was sent out only to get home and be missing our Garlic Bacon Burger. This time we ordered a kids meal, and 2 Garlic Bacon Burger with tots. The burgers had 3 diced onions, cheese, and one slice of bacon. No Garlic butter, no mayo, ... very disappointing. We both ordered large tots. One of them was fine but the other one was filled with groovy fries with 4 tater tots on top. So disappointing.

Nicole Lewis

Tried getting it fixed both employees refused saying that's how it comes and that it's just their machine doing that like their saying the machine doesn't work properly supposed to be ice cream and icee turned out like bad milk not even filled up for the Small Blue Coconut Cream Slush. Sonic cheeseburger smothered in ketchup and mayonnaise with a mushy gross bun remake ended up being a disgusting grease spilling nightmare with only a speck of lettuce more onion than lettuce even not edible in the least bit terrible customer service most definitely will not come back to this location. Having a diabetic episode and can't even get food thats edible.

+9

Madi Pruneda

Wow.. ordered food on the app 10 min prior to arriving. Checked in at 9:30 and cars kept pulling up and getting their food but we still didn’t have ours. Figured it was just taking longer to cook ours. We can see our ice cream sitting there. 10pm comes, and the lights shut off. More cars come right up to the last 30 secs and get their food but not us. 10:05, still nothing. 10:10, we call, nothing. 10:12, walk to the door and are just ignored by a kid in circle sunglasses staring as us but not coming. Finally, a different kid comes up and asks us what’s going on, we tell him and he said “I’ll grab it.” The ice cream blast was now a soft drink.. not to mention we had food in the car from another place awaiting to go home and eat and that food was ruined as well. This place sucks.

Brooke Fye

We went and have to repeat our order 3 times when ordering. When we got home the order was wrong, and the food was horrible. I would not recommend this sonic. I’ve never had service like this at a sonic or food quite this bad.

Jackson Schott

I order online and made sure to put extra groovy sauce because they always forget it. When we got our order I asked for extra and was told it was in the bag already. When I got home not a single sauce was in the bag. That is not what I’m upset about though. MY MOZZARELLA STICKS WERE HOLLOW! How the hell does that even happen??? They were stale and gross as well all I wanted was some damn cheese sticks!

Brandy Richards

Sitting out here waiting for over 20 minutes for my meal. All I can hear is the employee out here by a vehicle flirting and making plans to go to breakfast with someone pulled up in a vehicle. I'm trying to get to work and should have had no problem getting there on time. Over it.

Ashley

There’s always part of the order missing or wrong. Today we received two grilled cheese instead of two patty melts. Of the estimated thirty times we’ve been to this location, it’s been perfectly right once. So sad