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Cedar Hill

McDonald's

★★★★ 3.7 · 113 reseñas

En McDonald's Cedar Hill, te damos la bienvenida a un espacio donde disfrutar de los sabores clásicos de siempre. Con nuestras deliciosas hamburguesas y patatas fritas, te ofrecemos una experiencia rápida y sabrosa que te hará sentir como en casa. ¡Ven a visitarnos y descubre por...

McDonald's

Burger · Cedar Hill

3.7 · 1,994 avaliações Google
www.mcdonalds.com
Yelp 2.0 (35) TripAdvisor 2.9 (9) Uber Eats 4.5 (4,000) DoorDash 4.4 (10)

Sobre McDonald's

En McDonald's Cedar Hill, te damos la bienvenida a un espacio donde disfrutar de los sabores clásicos de siempre. Con nuestras deliciosas hamburguesas y patatas fritas, te ofrecemos una experiencia rápida y sabrosa que te hará sentir como en casa. ¡Ven a visitarnos y descubre por qué somos un clásic...

En McDonald's Cedar Hill, te damos la bienvenida a un espacio donde disfrutar de los sabores clásicos de siempre. Con nuestras deliciosas hamburguesas y patatas fritas, te ofrecemos una experiencia rápida y sabrosa que te hará sentir como en casa. ¡Ven a visitarnos y descubre por qué somos un clásico para tantas generaciones!

O que dizem os clientes de McDonald's

Reviews are mixed. Some customers praise the fresh food, quick service, and clean environment, especially the playground. However, many report slow service, order inaccuracies, and rude staff, particularly in the drive-thru. Consistency seems to be an issue.

Pratos populares

fries (6) chicken (3) burger spicy chicken sandwich nuggets fish sandwich

Ideal para

Famílias Rápido

Tip: Consider dining in for potentially faster service and a cleaner environment, especially if you have children who want to use the playground. Be prepared for potential order inaccuracies and long wait times in the drive-thru.

Services

📶 WiFi 🅿️ Parking 🚗 Delivery Accessible 🌅 Petit-déjeuner 🍽️ Déjeuner 🌙 Dîner Coffee
🎯 Casual 👥 Groups

Perguntas frequentes sobre McDonald's

McDonald's está localizado em 201 E Farm to Market Rd 1382, Cedar Hill, TX 75104, Cedar Hill.
McDonald's oferece cozinha burger.
McDonald's tem horário de funcionamento. Consulte o perfil para horários atualizados.
McDonald's oferece os seguintes serviços: comer no local, para levar, entrega.
Os pratos mais recomendados no McDonald's segundo as avaliações dos clientes são: fries, chicken, burger, spicy chicken sandwich, nuggets.
McDonald's é ideal para famílias, comer rápido.
Reviews are mixed. Some customers praise the fresh food, quick service, and clean environment, especially the playground. However, many report slow service, order inaccuracies, and rude staff, particularly in the drive-thru. Consistency seems to be an issue.
Consider dining in for potentially faster service and a cleaner environment, especially if you have children who want to use the playground. Be prepared for potential order inaccuracies and long wait times in the drive-thru.
1,994
Avaliações

Avaliações de McDonald's Cedar Hill

3.7
1,994
5★
41%
4★
22%
3★
16%
2★
7%
1★
14%
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Ethan Valdez

Can never go wrong with McDonald's! Offering free Wi-Fi and charging ports for convenience. Great breakfast, lunch, and dinner!

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Kellye Vance

Manger was nice, and the patient didn't know how to use my phone for pay she took the time to have someone help, and this was in the drive-thru

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Ana Araujo

Lucia take real care of us , she is great 👍🏻 I gave her 5 ⭐️⭐️⭐️⭐️⭐️

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p lake

MY GREAT NEPHEW CARTER HAD A BALL 😘😘😘😘😘

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Ana Vega

Extremely efficient staff.

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Samson Torres

I went in for a latte while waiting for someone. The place was filled with people and the service was fast and good. I like the fact that you can order on a touchscreen. It's pretty neat. The latte was better than I expected! Good job.

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Jacob D Parr (SireInsectus)

It's McDonald's, what do you expect? Milkshakes french fries and burgers all made the same as every other McDonalds. If you like McDonald's in general, you won't be disappointed.

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Yajaira Chavez

Stopped by at around 2 pm it was so clean and empty. Not really any people. Plus the play place is on the bigger side with plenty of tables to sit at. Will definitely come back when close by.

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Summer Krei

I am so glad we got our food and drinks uber because it is girls night once again😘 it’s too cold to hang out by the pool but it’s warm on the inside. Our food was most definitely fresh and drinks filled to the top!! I love the frozen coke and of course we all ordered different frozen drinks and mix it with that good ole Crown Royal Blackberry, Crown Royal Apple/Vanilla, and Hennessy. Uber driver was left with a fat tip and we are discussing vacation..✈️

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Juan DeLaRosa

Every time I go here my order is correct and comes out fast. I know that it’s only a fast food restaurant but you don’t get that service at all fast food restaurants.

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Tina

I enjoy using my points at McDonald's and this one is very clean

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Millie L

Drove in and saw massive long line but my kid had her heart set on that kids meal so we went through the line. To my surprise, the line went tremendously fast! Like seriously had me impressed LOL I had to sit myself down to write a review. My order was correct so this belly is happpyyyy. Whoever worked night shift after 8pm on 6/24/2022, drive thru crew and cook staff...yall did great getting orders handled in the lines.

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Sela A

We usually go to this location and do curbside, not too bad, just sometimes feel like the parking lot is too small because its always busy. The food is good and the wait time is normal.

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Uri Vu

Fast services, great employees. I always order through the app and come to pick up in store or drive through. I choose M size for tea all the time and the lady always gives me L size 😂😂 She is so nice. Even M and L is the same $1. I love ordering M because I like the M cup. It looks cute. I appreciate all employees. They are so nice.

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Gloria Newhouse

1st time using indoor automated system. My 5 & 7 year old granddaughters ordered with it, with no problems at all, until it came to the paying part. Also, there is a double order line outside.

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Valerie V

I give this place 5 stars because of Rosa! She is the sweetest employee I’ve encountered so far at this location. She makes sure you’re well taken care of. Give this lady a raise please!

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Beezy Jenkins

Meal deals come clutch when you're trying to eat a little bit lighter or don't have a whole lot money to really get what you want !

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Susie

My preferred Mcd's. Great staff! Always accurate, and quick. Super friendly staff!!

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Demon Maddox

I work close and I usually go at 2 where you expect the experience crew to be working. I honestly never had a problem with my food, it’s always fresh to oder and the customers service is decent. The lobby can be crowded and anxious. I would suggest drive thru.

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Sonya Prince

Fresh hot food. Nice staff. Nice atmosphere

Earl Davis
Earl Davis

Good attentive Service 🙂 ... it was my first time visiting this Cedar Hill McDonalds on 1/07/2026 for a dine-in meal ... Friendly, Helpful, & Quick Service 🙂 Good Food, plus this location is newer & the staff there keeps it good & clean.

Salina Wallace
Salina Wallace

Curbside was great today food fresh thank you team! By the way I was using rewards points one at a time to bring out one item. Thank you

mileyvi herrera
mileyvi herrera

Good service and clean lobby and playground.

Willy like it?
Willy like it?

Nice and clean inside short wait compared to the drive thru. The spicy chicken sandwich was privy and there was nothing in it but 2 measly pickles. Nothing else amd it was not even remotely spicy. Fried were fine the nuggets were fresh.

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Rhian O.

the food was FRESHHHH. freshest mcdonald's i've had in a minute. also very quick service!!! will be coming back here again!

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Rhian O.

the food was FRESHHHH. freshest mcdonald's i've had in a minute. also very quick service!!! will be coming back here again!

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Dancing Lady

They would get 5 stars if they managed to get their regular ice coffee correct. We've started tasting it before leaving the window & have them remake it if it's not right. It took 3 separate tries today before it was passable- still not right, but at least it was drinkable. Next time we get some that is correct, we are going to find out exactly how it was made so we can tell the next person who makes it incorrectly how to make it right. We are tired of paying for coffee to not be able to drink it.

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Lucresia Lopez

If the kids are working horrible!!! Fries are almost always old

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Theresa Branum

I normally have great service here. But today I ordered my morning usual .. sausage Mc Muffin, and I get to work to find out in my bag is sausage and cheese in a hamburger bun!!! Gross😞 I work in Dallas so no going back to exchange, 😞 If they were out of muffins it would have been nice to have been told so I could have the option to choose something else 😞 Breakfast ruined 😞

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Thomas Hames

Went at 11 at night through the 24 hour drive through. The lady who took my order was kind of rude, but the other two were nice. My food was kind of disappointing but I guess you get what you pay for.

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Corporate Shopper N TX Certified Reviewer Guide

I happened to be on a trip and ventured to this location for the 1st time. The drive-thru had a few cars, but the line went nice and fast. The food was consistent with all the other McDonalds. Nice, fresh fries! The cashier showed great customer service. I didn't have to ask for any condiments or napkins because she already had it all in the sack for me. It doesn't seem like much but nowadays, I've learned I have to ask for what use to be included. As a former manager I understand places need to keep food cost down but a few napkins and packs of ketchup for an order of fries should be expected, like it once was. I really liked this location. It is in a small town and it shows by the way the employees treat their customers. I was treated like a regular local even though it was my 1st time there. I highly recommend this location if you happen to be driving through the area. Excellent experience on what was a rainy, gloomy day!

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Tr Po

The hours need to be updated. Dining room is open 7am-10pm, the drive thru is open 5am-12pm

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Ryan Tubbs

This McDonald's always has a line wrapped around the building for drive thru., but on the particular day I was able to get in and out with no problem.

Autumn
Autumn

Always a little on the busy side but still pretty quick. This trip's meal was as expected, though the fries were a little less salty than I'd like :)

Rossilashay Willis
Rossilashay Willis

Nice experience.. I took my toddler to play so that I could charge my phone. There are no outlets visible in the play area but in the dining room area I was able to find some. The food was decent.. My fries could've been hotter. The lady that brought my food was a little awkward and had no smile. I ordered my food in the McDonald's app to get my points. 😌 I input my table number so the food was brought to my table very quick I guess because I had happy meal nuggets for my child and fries with a caramel frappe for myself. The play place area was clean and they played music. I heard a couple of gospel songs playing that I was familiar with. The play place itself was pretty big and there were at least 12 kids there. Two of the center tables had light up dots for the kids to touch and a moving smiley face display.

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Jesus G.

Went up to the drive thru like usual at around 2:20 pm 08/12/2025, cashier asked if I will be using my mobile app, to which I said "yes". App wasnt working so I told her "nevermind I won't be using t…

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Sha G.

Cashier in the drive thru was rude. She rushed me through my order and acted like her job wasn't customer service.

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Shirlesa' Carroll

You know, McDonald's use to be one of my favorites. But not so much anymore. They're falling off. Depending on which one you go to & which side of town you're on. The employee's are nonchalant. Not really caring how they're preparing your food (I've watched them). I've even been given the wrong order. Really????

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Carlos D

Can’t expect too much from this place. Food is always cold and messy. Service still slow. And they keep screwing orders. Kids may don’t care since a happy meal does not require to much effort, but meals are not even close to the pics they show.

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Sam Iam

It was okay Easy to get to wasn't really crowded except for the drive-thru they messed up my entire order I was very upset very upset I mean not one thing was right Wait I take that back they did actually put extra pickles on one of my hamburgers it was supposed to be but they made it into a cheeseburger All of them are cheeseburgers and I did not have one triple cheeseburger I don't know what the heck I had and they got the small fries right but the two double meat no onion extra pickle on both burgers I did not get they came back as cheeseburgers with onions and only one of them had extra pickles which was a total of three pickles and cheese very disappointed

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Mr. Funny

Food is good... just who ever is taking the order needs to get off their phone I can hear in the background... and we pull up to pay. They are on the phone taking forever... the 2nd lane is faster 3 cars went by, whe we were ordering before we order. We order 2 3.50 bundles and a large fry... really... order was correct. Just

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Phyllis Hamilton

Food was cool, must have been made already before I got there, lady taking orders was Not friendly

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Tondra Sneed

This place stays busy. I've gotten someone else's order occasionally. Also, I've had issues with picking my order up whenever I use the mobile app. I was in there arguing with the manager one day because I paid on the mobile app and they couldn't find my order. I ended up having to pay for the order twice. I was very unhappy

Lawrence Cole
Lawrence Cole

The closest McDs to us but we only go there if it is an utter necessity. Service after several repeated visits is notoriously slow with little apology. Plus the cheeseburger was far too expensive!

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Britney Young

I only go this location because it's the closest one to my house, and I don't go often. First of all if you're in a hurry, don't go here. The drive thru line is always long. Second of all, if it's summer time, don't stop here for ice cream because half of the time the machine is broke. Lastly, if it's late at night (after midnight), don't stop here because they will tell you they're card machine is broke and they can only accept cash. Other than those specified times you're good.

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Jerenisha Lawson

They are so rude. If you can go to another location, please do. When I say my order up front, they don’t get it. When I say the items one at a time, they rush my order. Always have attitudes as if the employees hate their job. Just avoid this location if you can

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Pedro Saldana

This McDonald's is always failing at completing my order, this is the 6th time my order is incomplete, yes I know I should double check, but sometimes you can't help but be ready toget home especially after kids school activities. Literally disappointed.

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Christopher Escobar

Just another McDonald's. They have decent service, it's always busy but its to be expected. Only complaint is that they always feel the need to stuff everything in one bag making the food get squished.

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J B (King DAL)

Not really sure how this place manages to get my order wrong every time. Don’t leave the drive-thru without checking your order. They’re fast, but it’s at the cost of missing items on your order.

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LS-33wraith

COLD FOOD 6-19-25 3:45pm Drive thru when placing my order i had only 2 cars in front of me when i pulled up to the second window i was asked to park and wait gladly went along but it took 15 min for my food well i watched 8+ cars go by with their order ps I ordered a Medium Coke, Large fries and Mcdouble

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Kandra Crawford

The lady taking our orders had a very bad attitude, was rushing us to take order, and messed up my order. I ordered $3.00 bundle with double cheeseburger with bacon and also used my points to get a 50 cent double cheeseburger no pickles. I received the 50 cent double cheeseburger with bacon, separate small fry and no additional burger. Once I received it and realized it was incorrect, I asked for it to be corrected and that I would pay the additional owed for the bundle which should have been $1.11 for the burger. After sitting for about 10 minutes (long enough for my ice cream I bought to melt) I was told that the manager said I would be charged $2.59 for regular double cheeseburger if wanted another. That's more than the price on the menu and the bundle with fries is only $3. I asked why and was told that's just what the manager said even though the employee knew it was more than should have been. At that point, worrying that they may spit in my food next, I declined and decided won't be coming back. I understand it may be a matter of change to some, but I value all my money and what I spend it on matters. The service matters. This is at least the 2nd time this location has messed up my order and GOT AN ATTITUDE ABOUT IT. I won't be back a 3rd time. I may have to give McDonald's a break all together or stick with just getting simple breakfast like I used to. Won't be back at this location either way.

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Sandra C

Okay, wow! Where do I begin? My son, granddaughter and I stopped here recently. What an experience and not in a good way. At the counter the young lady asked my son what flavor drink he wanted she didn't ask my niece or I each of which ordered before him. He said he wasn't sure and would decide at the dispenser. She says she needs to know to put the order in. That one was new to me. Then she hands him 3 cups so he's like, "Why did you ask me if you were going to give me empty cups anyway?" Funny unless you're having an exhausting day. Then I go to get catsup from the dispenser one comes out red and one comes out this eww orange color. The manager says it's because it wasn't cleaned and as I'm staring at her in astonishment, the same cashier comes over and repeats, "She said it's because it wasn't cleaned." So I said, "That's not the point." My point of course was why not and if someone was going to do it now. After a brief stare off, we went our separate ways. Me to dump this toxic looking mixture and them to go do whatever it is they do. By the way no one answers or responds when you call the complaint number listed on the door. Will I give up on McDonalds? Probably not, but I will use the catsup packs not a dirty dispenser thank you very much.

Octavia Glenn
Octavia Glenn

No one wants cold old fries. A small fry cost is the same price as that whole bag. I don't understand why some of y'all catch attitudes because we want our food fresh. Customers money is how you get paid. I had to throw my grandbaby's fries away.

Amanda Brown
Amanda Brown

I understand it’s personal choice. But if the manager doesn’t care if the children will get hurt in the play area, then the manager is a very bad person. Some kids roll those chairs to the play area and jump on top of the chairs. They said it’s on them not McDonald’s if someone gets hurt.

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Nisha N.

Worse McDonald in the city!!!!! Don't go here unless you have an extra 30 minutes to sit in the drive and thru another 10 to be asked to pull up and wait on your food !! THEY ARE SLOW AS HELL here …

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Nisha N.

Worse McDonald in the city!!!!! Don't go here unless you have an extra 30 minutes to sit in the drive and thru another 10 to be asked to pull up and wait on your food !! THEY ARE SLOW AS HELL here …

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Bella N.

The slowest McDonald's ever drive thru is so slow it gets so congested it takes so long don't good you are in any type of hurry

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strawberry o.

i would put a O as a review because i am so mad they confused my order and gave me a mcdouble and large fries when i paid 10 dollars for a deluxe chicken meal and they gave me a wrong order

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strawberry o.

i would put a O as a review because i am so mad they confused my order and gave me a mcdouble and large fries when i paid 10 dollars for a deluxe chicken meal and they gave me a wrong order

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strawberry o.

i would put a O as a review because i am so mad they confused my order and gave me a mcdouble and large fries when i paid 10 dollars for a deluxe chicken meal and they gave me a wrong order

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Christopher H.

I want ever in life get (profanity removed) else from this nasty ass place! My daughter was eating her burger to find somebody drop there Chewed up piece of gum in her burger went back up there j…

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Gamaya L.

Extremely slow and zero sense of urgency. Average wait is 30 minutes in the evening and most mornings. Go to Hampton and pleasant run if you can

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R P

always stand at the counter and no one asks what doordash order Im there for. I got tired of the workers walking right past me and never asking what order Im there for. Im a DoorDash or and the food …

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devin

We ordered hot cakes with sausage but just got scrambled eggs with the sausage. Totally hot cakes!

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Marilyn Renteria

On Friday July 16 when I was ordering usually I am welcomed and The server is kind but this time they had an attitude rushing me interrupting me saying “is that it?” Before I can even place one order. Today my husband and I go to place an order for a Happy meal for my daughter since she was in the hospital all day Sunday. And by the time my husband placed his order he was told “Shut up H003” and then placed on a long pause, my husband kept his composure and decided to leave.

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Shunique Williams

Great service in the drive Thur Namoi was very helpful and read my boyfriends order out loud correctly to him and everything was correct she has great customer service i will ask for her every Time

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Juan Serrano

This the worse $10 dollar waste on hamburger that not cook right they need to cook the food right before giving to people and withe hungry i was i had to find something else

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Andrew Gardner

Absolutely horrible. The drive thru line constantly extends all the way to the busy driveway. This makes it virtually impossible to park in their lot, or get food altogether from this place. The staff don't seem to care at all that this is happening. The wait is constantly longer than 20 minutes from order to food in hand. Isn't this supposed to be FAST food?

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James Perkins

It eas a very busy night. Ordered a ice cream cone and a Frappe. Paid went to the next window. waited 5 min for them to bring me the ice cream in a cup and say they are out of cones. Told her I didn't want it and had to wait another 3 min. for the manager to come tell me the same thing!!! really why couldn't you have told me at the beginning.

A
A.R.K Jay

Yall don’t serve fresh food anymore? I ask for a fresh cooked burger not the ones sitting in that tray all day I know how yall do it I use to work at McDonald’s. So I ask for it fresh you tell me ok then proceed to give me a cold burger and fries. Then want to get mad when I ask for fresh food smh crazy. Over the past 5 years I have yet to receive fresh hot food from McDonald’s at any location it’s sad.

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Journae Mitchell

This shouldn’t even get a star, I ordered off Uber something so simplistic. A crispy chicken plain, fry and a drink. First off it didn’t take long to deliver after I put in the order. Like less than 15 minutes for the whole making and dropping off. The only thing that was decent was the drink. On my crispy chicken I got everything but what I asked for and my fries were cold and old. Called the restaurant explain to them that my order was wrong, they didn’t say anything and hung up in my face. Called back and they ignored my call !! So I wouldn’t recommend or even give it a thought to dine here. Horrible quality food and poor customer service.

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Dominic R

Slow and bad service. They made me and 4 other cars pull over to the side to wait for our orders. Waited over 10minutes. The lady almost gave my order to somebody else. She gave me my drink but without straw so she had come back and get one; more waiitng. Horrible service.

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Scott Sparks Sr

Worst location I’ve been too. Manager isn’t any help. Mobile ordering messes up constantly. Do not go there. They’re lucky I gave them one shouldve been a zero star. Manager should be fired and let me tell you how you could do your job call your IT department and fix it . For me telling you how to do your job you owe me $100 3/21/2021 9:35 AM. How can it be corporates issue if it’s only your location not everywhere.

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KeNosha Berryman

They take to damn long when u do a curbside then have to go back in to get the damn sauces would rate 0 but can’t

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Elychia Swift

I had a very terrible experience today (07/26) I placed an order and when I got home I noticed my order was missing a burger. So I quickly drove back up there to discuss it was an associate. I didn’t catch her name; however she was very rude to me with their mistake. She looked at me as if I was a liar which I didn’t appreciate! I asked for another fry bc the one at home was already cold. When I asked for that she had an attitude bc of that request. She gave me the fry however it wasn’t the size I had previously order. Long story short, I left receiving horrible customer service and you won’t have to worry about me coming back to this location. Please, be aware of horrible customer service!!

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Jason Griffith

I got a Oreo mcflurry, an ice cream cone and a milkshake and I asked the guy at the window for a straw and for a spoon for my McFlurry and he said don’t got none. real rude.

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John Brown

The worst service in Texas employees are not very smart at anything they bypass you to take other cucumbers who came in after you needs to close

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Elijah Alexander

Management is always rude & they scare their employees to be behind them even when they are in the wrong, me & my family will be eating waterbuger if we decide to eat fast food again. I also got food poisoning from this place, will not ever eat McDonald’s again. Don’t even deserve a 1 star more like (-5) star review. If you see this save your money or go to another MCD, this one is not it.

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Naryan Harris

I ask for an Minecraft movie meal That comes with a medium fry, but then I said, can you change it to a large fry please and then I also said six piece chicken nugget meal with hot mustard. None of the stuff that I asked for came. I got a medium fry and no sauce and then my fry like it got ate out of it was room temperature. It was not even hot.

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Jeff Ponder

always stand at the counter and no one asks what doordash order Im there for. I got tired of the workers walking right past me and never asking what order Im there for. Im a DoorDash or and the food is always ready sitting right there so by having to wait 10 minutes the food gets cold. This time I said out loud do you have a DoorDash order for ab9. The girl at the coffee station said jeez calm down. I would not have had to say anything if the workers would greet me. But this happens every time at this location. I dont experience this at any other location besides the Cedar Hill one. Workers always ignore me when Im standing right there as close as I can get it takes 10 minutes to get someone to ask me what Im there for. Normally the food has been sitting there and is ready and is cold while Im having to sit there. This interaction made me not want to go back to this location ever again.

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Chanel Copeland

You owe me a Quarter Pounder with cheese. Instead you gave me an extra Fish Filet.

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Marcos

nighttime manager is incredibly rude stares at you while she doesn’t take your order. hispanic blonde streaks wears a cap on drive thru

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Faye Lanette

I got sick after eating the food

A
Aubrey Luciano

Went through the line, read my order which was repeated… get to pay and only had one item. Then she told me I WAS HOLDING UP THE DRIVE THRU. No ma’am you are for not charging me right.

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Cynthia villa

Had a horrible experience with customer service I was there for the mincraft meal and they did have any and then I asked when would the be available and nobody had an answer for me then when I go to window I asked again if anyone knew anything about them being available for kids meal and she said they have the kids toy which then I ask well could I just get a kids to since I was told there was nun available then she went to get a lady and she was something about can place and order at the window which I was just asking for a toy or also they could just had let me put the order for kids meal if they weren't going to give me just the toy and they just closed the window in my face

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JON HAMILTON

I don't eat there haven't ate there since I was 10 and I am 53 now . Their food is poison to the human body . I don't know why Google thinks I went there but no matter . This is my opinion and is based on facts that can be verified. I am sure the employees are nice I am sure the atmosphere is pleasant service is probably good also , just to be fair.

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Kool Kidz

Establishment has very poor customer service on Saturdays and Sunday’s. Employees are teenagers without a care or concern for customers. They do not greet you upon arrival at the speaker and they won’t acknowledge your presence until you’ve say there for 3 minutes or so; I often times have to order at the window because of this. The service provided and received should be the same on the weekends as it is Monday-Friday. Weekend managers need to be trained over or fired as well as employees that actually want to work and understand what customer is and how it works. No customers no business, no business no paychecks!

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Shanteze Morris

My daughter and I just experienced the worst customer service at this establishment. Management was rude, unprofessional, and very disrespectful. My 14yr old daughter was rudely dismissed & spoken to when sent in for our order that they said we didn't make and even after I went in to prove we ordered and showed the order number we were questioned & looked at as though we're lying. I don't understand how establishments can put young people in management positions who don't know good customer service or even how to manage because one of the managers coworkers followed suit with the rudeness and mockery. I don't even eat McDonalds but my family does, but best believe if these two workers are still allowed to work here after the way they behaved McDonalds won't ever get our money again. This why I stay going to my favorite establishment Chick-fil-A. They know how to treat customers. My family is just going to have to switch up and of course find another fast food burger place, when craving it, with better service and food!!!

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Roger Rodriguez

Placed an order and when I went to pick it up they told me there was no order for me, showed them my confirmation showing my order and their store location and they still told me there was no order for me and there was nothing they could do.

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Liz Garcia

No customer service at all!! They’re so rude I ask a question and it’s like it’s coming out of their pocket to answer back. Never going again

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Chris Willis

Very Very slow tell when you get your food it's not fresh like it should be

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Patsy Rodriguez

Waited close to 20 mins at curbside for my food. The kid brought my food and no drinks. Never came back with my drinks, had to call 3 times to get someone to bring me my drinks. Just for them to be wrong!! And they made my wife's burger wrong.

E
Elton Serrato

Drive through line always takes forever. They prioritize one of the two speakers letting several cars go through on the other side making your wait even longer.

C
Cheryn Brice

Have me wrong order and my drink was watered down with 4 pieces of ice in it when I ordered extra ice in my drink with a sausage biscuit Ana they gave me a McMuffin with sausage only on it..this has happened to me way more than one time my receipt shows what I ordered at least

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Sierra Pruitt

Gave me food poisoning! Do not go here!

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User Notfound

Got a fish sandwich right after a long day of work and it’s thrown together cheese looks like it has been sitting for a minute onto the bread nuggets thrown in the bag like whyyyy 8/14/2022 7pm

J
Jesus Rodrigiez

i was there a few minutes ago , and order 2(40) piece chicken nuggets and a meal, i get gome and only had 1(40) piece and my meal, i called the store and explained the situation but Lucia was very unprofessional after i told her i couldn't go back because i had just got back from a long trip, she started saying that if i wanted my food i needed to go back, that she couldnt send a driver to deliver my food(which i never asked for that) i told her that is not the fist time this has happen and she went off on me and started screaming at me and threading me to go to the store that she will be waiting for me with Police there. im a regular costumer of that store and that completely unacceptable .

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Traci Johnson

drive thru (9/22) never took my order after 5 min, pulled fwd to explain but the guy had an attitude. Next, the pickuo window had an attitude as well & advised me to pull fwd to which, I waited over 10 min to rcv cold food. Very poor service & will rather drive 5-10 miles & pay another location than visit this one again.

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Casey

Last I checked, Iced Caramel Macchiatto has espresso.. this is just milk and ice

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Constantine

I was missing an entire burger, and I ordered a large fry and they didn’t fill it.

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Jackson Cabral

The workers were more concerned with chatting with their friends instead of doing their jobs. Took me 5-6 minutes to even get anyone’s attention and when I finally did they were dismissive and unfriendly.

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Aly Randell

I’ve gone twice now in the last month and they have given me cold fries and a lukewarm burger. The last time I went around and asked them to remake it and they did, this time I got all the way home before realize my burger was cold.

Chris Bradsteen
Chris Bradsteen

Nobody there to take orders during breakfast and stupid kiosk doesn’t work. Waste of time!

HoneyB22
HoneyB22

It's Saturday,12/20, 12:57am and I got the munchies while wrapping Christmas gifts for my family and I decided to run to the local McDonald's and take advantage of their new late night hours! Horrendous mistake! I drove through using the second lane and was bypassed by three cars that came after me, I should have left then, but my mom wanted a Big Mac. Finally my order is taken; but, I asked for fresh French fries (cooked to order) and was parked with only my drinks. At 1:08, the HF cashier comes to my window and asked me what I'd ordered. I tell her, she laughs as she apologizes and heads back inside. 1:15am, an older HF (Elsa) brings me a bag of lukewarm fries and the 2 burgers I ordered to the car. I am beyond frustrated and tell her the fries are supposed to have been cooked to order and the burgers don't feel hot. She asks for the bag back and heads in. 1.24 am, multiple cars/customers have come & gone, Elsa heads back out. She hands me the bag, fries are hot (not sure about the burgers -were they redone?) I ask if she is the manager and mention how disappointed & frustrated I am that I'd been waiting more than 25 minutes for my McDonald's "fast food" & she shrugs a little, says she is the manager, and half heartedly apologizes for the long delay as she "blames" the cashier for failing to tell her about my waiting order and my desire for hot, fresh fries. She then turns and leaves. HORRIBLE CUSTOMER SERVICE. To make matters worse, when I got home I had someone else's burger.

Daye Gamble
Daye Gamble

the wait time is ridiculous. I am always being parked. The drive thru line is blocks parking spaces so if someone want to get in or out they either have to wait until the line moves or the drive thru line has to reverse. the worst part is getting out, you either have to wait on people exiting the highway and getting a red light or go down to the homezone parking lot and wait on that light to make a left. everytime i go to this mcdonalds im annoyed and sometimes they get the food wrong.

Ariyonna B.
Ariyonna B.

Very slow and SHALANDREA was VERY RUDE! Shalandrea was at window one when I was there. I wanted to use my points for a free frappe. She entered my code, then told me to hold on and walked away. I heard arguing from her and 2 other workers while I was waiting at the window. After she eventually came back, she asked for my code again, then proceeded to tell me that the code didn’t work and that I needed to wait 14 minutes before I could use the code. I tried explaining to her that this was my first time using the code and that I understand how the McDonald’s rewards system works. She yelled and did not listen to what I was saying. She kept repeating “do you want me to take off the frappe or not?”, in a very rude and angry tone. She did not try to fix it or even understand the issue at all. However, I did speak to the manager and she was very nice and helpful! Overall, the manager is great, but Shalandrea’s customer service is TERRIBLE and I will not be back, because of her!

Tiara Mitchell
Tiara Mitchell

Slow, I asked for some fresh cookies everybody had an attitude. Then they told me to park in 3 I parked in 3 and they brought me out the same cookies 3 times! Really just trying to play in my face as if I didn’t know it was the same cookies. All I wanted was some fresh cookies that’s it that’s all!!

Florence Emakpose
Florence Emakpose

I wish I could put 0 stars but I can't. I ordered on the mobile app and when I went to go pick it up. They told me that their app put my order on the wrong location and I waited 30 minutes for them to tell me that I can't get my food and other had the same problem with it.

MrsCampbell Soup
MrsCampbell Soup

This establishment is slow, unorganized and is clearly ran by a middle school staff with no senseofurgency. The management is incompetent and needs to be TERMINATED. The parking lot design is even a joke. This is one reason why cooking at home is the Best Option.

Jonathan Swindle
Jonathan Swindle

DO NOT ORDER FOOD HERE!!! Every time we order food from here with any delivery service we either don't get items or the drinks are flat or a myriad of any other issue present. Management has been called but clearly no care is being given. Order from elsewhere and maybe the message will get high enough to actually care to make a change. I'm going elsewhere.

Paige Royal
Paige Royal

They need to be shut down !!! The food is horrible every time that’s insane !

Domingo Pena
Domingo Pena

I hot the fish sandwich. Couldn't see the fish. The fires were curly fries I guess they ran out or took some back out. I didn't notice this till 30 minutes later. Ripped me off I need some free food in return or something. Or I won't be going here again.

Giovonni Shelton
Giovonni Shelton

Word cannot describe the angry and Frustration I have to go the through the trouble of using the app and place an order, pay for it and not get what I ordered. Furthermore, calling to express my concerns to management. Laughable, only because the phone is not answered so much so they did not even set a voicemail. How convenient😡This is why for me online ordering is not the best choice😭Hey this is just my experience your may be different 😆

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Informações sobre McDonald's

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201 E Farm to Market Rd 1382, Cedar Hill, TX 75104

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McDonald's
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Destaques

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Muitas avaliações
1994 avaliações
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Económico
Nível de preço
👨‍🍳
burger
Tipo de cozinha

Serviços

🥞 Pequeno-almoço
🍽️ Almoço
🍾 Jantar
Café
🍰 Sobremesas
🥡 Para Viagem
🚚 Entrega
🍴 Comer no Local
🚗 Recolha na Berma

Opções de refeição

🍽️ Comer no Local
🥡 Para Viagem
🚚 Entrega
🚗 Recolha na Berma

Info Restaurante

Estado
Verificado pelo proprietário
🕐 Horario Hoy
Open 24 hours
Avaliação
3.7/5
💬 Avaliações
1,994
💰 Nível de preço
$
⏱️ Visita típica
People typically spend 10 min here
📞 Telefone
+1 972-291-7881
🌐 Site
www.mcdonalds.com
📋 Cardápio
Ver Cardápio

Comodidades

📶 WiFi gratuito
🅿️ Estacionamento
Acessível para cadeiras de rodas
💳 Cartões de crédito
📱 Pagamentos móveis
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O Bairro

Localização

201 E Farm to Market Rd 1382, Cedar Hill, TX 75104

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