I took 20yrs to get back to Jack in the box. I live in Florida and we don't have Jack in the Box. So I went on vacation to California this year and JIB was my first stop.

Was the only fast food place we could find open on Christmas evening. Staff were very nice!

I like the Jack in the Box burgers and fries. To me, they might be better than BK. This is a good location.

hey jack, saw you on TV, the survey special is the BEST, give those guys at Camden / 17 a day off

Love their tacos

Because it was awesome. Muchie's meals come clutch in the middle of night. Get ranch for the burger and buffalo spicy nacho sandwich. Hot sauce for the tacos. Ketchup for the 1/2 curly fries, 1/2 french fries, and 32 oz. Cup of beverage.

Went here for lunch on way back from San Francisco and had 2 Jr Jack's, probably the best I've ever had at a Jack in a Box. Highly recommend.

Used coupon from Mail for free taco when you purchase king size soda. Fast and friendly

Addicted to the churros! Better than many restaurants that have them as a dessert on their menu. Probably only second to the ones from amusement parks.

TC bowl was perfect for my upset stomach... Was the best I've had.... But them eggrolls.... Hmm seem smaller then b4 ...😜🤷🏽‍♂️

Very good variety! Tee was so sweet and had amazing customer service :)

Food is cooked after ordering. It is usually warmer than most restaurants. Check your bag before leaving. Sometimes they repeat your order before giving it to you but not always. At home, I discovered that I was given someone else's order once.

Fast service, good food, and safe relaxing atmosphere 👌

I made another tiny step to the tech era .by signing up for the Jack in the box app . Took me 5 minutes so probably 2 minutes for most. But I got a free milkshake for the effort . Basically a walk inside after the order in app. And the shakes were waiting for me . Very quick and easy!

Unfortunately they always seem to mess my order up. Maybe it's them not paying attention or maybe it's might be a lauangue barrier with staff. Im thinking they might not be able to read English to well. Its hard enough to learn to speak a second language and reading and writing in a second language is im assuming even more difficult. I'm not mad dont blame them. Just my observation/ opinion . Im still going to eat there i just need to remember to check my order before I get all the way home):( :)

These people never mentioned a word when I got stuck on their property for a week. Only treated me with the utmost respect

The crispy chicken taste awesome compared to McDonald’s spicy chicken. Another good choice for fast food place.

I had a huge order to pick up for my family new years day. We put it in in advanced through the app and the payment went through but not the order. Everyone working was really nice and went out of their way to help me carry boxes to the car, re take & triple check my orders etc. I wish I could have tipped them, it's not their fault the app sucked. I will def be complaining to corporate about the app but everyone working at the location did what they could. :)

I’ve been to this Jack in the Box many times and haven’t had a bad experience yet as far as service goes. The food was typical fast food faire. Could be better, but what can I expect with low cost fast food??

I went thru drive thu the fine young lady took my order very informative about the product very quick service I give her an A+ oh yeah and a smile that really brings joy to the drive thru experience 😀

Rent Home

The crispy chicken taste awesome compared to McDonald’s spicy chicken. Another good choice for fast food place.

juan covarrubias

I went thru drive thu the fine young lady took my order very informative about the product very quick service I give her an A+ oh yeah and a smile that really brings joy to the drive thru experience 😀

Irwin Casiano

I’ve been to this Jack in the Box many times and haven’t had a bad experience yet as far as service goes. The food was typical fast food faire. Could be better, but what can I expect with low cost fast food??

Cheef Pacquiao

These people never mentioned a word when I got stuck on their property for a week. Only treated me with the utmost respect

Ryan Duff

Fast service, good food, and safe relaxing atmosphere 👌

KrayKray

Unfortunately they always seem to mess my order up. Maybe it's them not paying attention or maybe it's might be a lauangue barrier with staff. Im thinking they might not be able to read English to well. Its hard enough to learn to speak a second language and reading and writing in a second language is im assuming even more difficult. I'm not mad dont blame them. Just my observation/ opinion . Im still going to eat there i just need to remember to check my order before I get all the way home):( :)

mila carlson

Very good variety! Tee was so sweet and had amazing customer service :)

Mishaaargh !

I had a huge order to pick up for my family new years day. We put it in in advanced through the app and the payment went through but not the order. Everyone working was really nice and went out of their way to help me carry boxes to the car, re take & triple check my orders etc. I wish I could have tipped them, it's not their fault the app sucked. I will def be complaining to corporate about the app but everyone working at the location did what they could. :)

The two people working at the counter were polite.

Quick and friendly drive-thru with cold stuff for a very hot day.

Good service at drive thru. Eat in was not open due to Covid.

Drive through can be a bit slow at times, but otherwise good service, friendly folks.

It's jack in the box so it's always good for what you're paying.

Monthly coupons keep me coming back. Breakfast selection is awesome.

Fast and curly and a very large selection: plus late hours for the late birds.

This is one of the better J in the Bs in this area! Always satisfies a late night craving :)

Great service

Very speedy service (I went in around noon), Everything was done promptly, from order-taking to getting the food into my hands.

Really like that this place has drive through late at night for midnight snacks and cravings! But make sure to double check your bag before you leave the window...

Love this place always great food, awesome customer service and pretty good with resolving employee and customer disputes

Happily always returning, only regret is the line sometimes can be long.. Thank you for the mustard packets:):)

The employees are always a delight! My only issue is that the food can taste weird.

Friendly staff all day long, food is usually consistent but is clutch for those late night munchies

My favorite Jack in the Box in the area. Customer service is good and I've had no mistakes with my orders.

Drive thru a little slow, food was nice and hot and made correctly

Very good for fast food. Staff is polite and professional.

I liked the foods overall taste but the service is kind of slow.

What you would expect from any other Jack in the box. Friendly service and order came out quickly!

What can I say it is Jack in the Box it is fast food and some of it is actually pretty good but probably not very good for you

Staff is efficient. App has good rewards. (Free spicy chicken sandwich today for me)... sides today were terrible. Soggy and greasy. Sandwich was yummy though.

The Best Jack in the box than other shops nationwide. Clean seat and table, kind service, right price but just a little bit sausage quality which smaller than before..

Love the Supreme Croissant: I always get 2, take one side of the croissant off of each and put the 2 sandwiches together. Husband gets the 2 empty halves to make his sandwich with at home! 😁😁😁

Well maintained Jack in the box location. Good and quick service. Spicy Chicken Sandwich and curly fries were very good. There is ample parking available.

This location has unusually friendly service, and noticeably higher quality food compared to other Jack in the Box locations (and by extension, other fast food restaurants).

Wait in drive in lane was aweful. Mostly fault of car ahead of me. Meal was good. I did think the onion rings were too bland.

It's Jack either you like it or you don't. It's the best for late night munchies!

The workers here are very polite. I go to a summer school nearby, and me and my friends always go here. One time as an accident, I spilled my regular large fries, and when I told them about it, they refiled my container with CURLY fries for NO CHARGE! That's service! Its good here.

This stop was a 5-star review until I entered the restroom. The facility appeared very clean with only minor and recent messes visible when approaching the building. The service was fast and efficient and the employee was methodically polite. My burger was fresh and my curly fries were very good. Since I enjoy tiny and crunchy fries...all good as under the top pieces were all tiny, crispy pieces. Other customers may not like this as I do. The lobby was clean with only minor issues which were from very recent customers. My one issue was the restroom. It was sloppy and the sink was gross. I came here because there are no Jack In The Box restaurants from where I am from. I also chose here because I refuse to pay an 18% surcharge like at "The Counter" which is a burger place where a burger would be $25 plus. Overall, I enjoyed this visit and would return.

+6

KEITH Q.

This stop was a 5-star review until I entered the restroom. The facility appeared very clean with only minor and recent messes visible when approaching the building. The service was fast and efficient and the employee was methodically polite. My burger was fresh and my curly fries were very good. Since I enjoy tiny and crunchy fries...all good as under the top pieces were all tiny, crispy pieces. Other customers may not like this as I do. The lobby was clean with only minor issues which were from very recent customers. My one issue was the restroom. It was sloppy and the sink was gross. I came here because there are no Jack In The Box restaurants from where I am from. I also chose here because I refuse to pay an 18% surcharge like at "The Counter" which is a burger place where a burger would be $25 plus. Overall, I enjoyed this visit and would return.

Howard Lin

The workers here are very polite. I go to a summer school nearby, and me and my friends always go here. One time as an accident, I spilled my regular large fries, and when I told them about it, they refiled my container with CURLY fries for NO CHARGE! That's service! Its good here.

Nothing special. Decent fast food.

Stopped in to per and grab a quick bite. Very convenient during rush hour.

I had a Bacon Swiss breakfast sandwich which was luke warm. Nothing like a cold egg, barely warm sausage and a cold slice of cheese on cold toast.

Food took a little to long for not being busy. Good service though

Can’t go wrong with jack in the box. Unless you’re watching your calorie intake or cholesterol levels.

Just your average fast food joint. Nothing is good enough to call out nor is the service or physical building anything special. This Jack in the Box is only good for something to fill the hunger hole, then keep driving.

All of many times in ordered a meal they allow me to.downside Cole to Value size. Mainly.i do not want much caffeine in evening & save on calories but also saves like 30 cents... but NOOO ... not this time? Ehat gives?

What can I say. The Jack is the Jack. Not a lot of diversity in settings. Order from the Value Meal. 2 tacos for $1.29. Two of us ate 6 for $3, plus value fries, and value drink. Will return, to any Jack, whereevert

The food is ready fast. I had the blue cheese ribeye burger and fries. The mini churros are great as well.

This location over the years, has developed a serious problem of both having people following customers into the drive thru, and also employees calling their "friends" to assist them with anyone they don't like. Stalling them when ordering, while allowing others to go through without hassle. Targeting certain people; it will never end. I know.

It's fast food, but their food is good. It was new to me because this doesn't exist in Plorida, so I can only eat it in California. The best thing is when they're open 24 hours. (not all are open 24 hours)

I ordered a deal through the app where I got a free Chicken Sandwich with a $1 minimum order. I just paid $1.19 + tax for some modified Tacos. The taste of the Chicken Burger was okay, comparable to a McChicken from McDonald's. The service was a tad bit too slow, and they seem to put more priority to the drive thru rather than walk in customers. They also did not have soy souce which I ordered through the app. The resraurant was very standard, queit, and easy parking.

+1

Fuad H

I ordered a deal through the app where I got a free Chicken Sandwich with a $1 minimum order. I just paid $1.19 + tax for some modified Tacos. The taste of the Chicken Burger was okay, comparable to a McChicken from McDonald's. The service was a tad bit too slow, and they seem to put more priority to the drive thru rather than walk in customers. They also did not have soy souce which I ordered through the app. The resraurant was very standard, queit, and easy parking.

Karelin Pacheco

It's fast food, but their food is good. It was new to me because this doesn't exist in Plorida, so I can only eat it in California. The best thing is when they're open 24 hours. (not all are open 24 hours)

Food was okay my coke was filled with ice from bottom to top I didn't like that at all.

Food was good! Service was ok they need to have more than 1 register.

Curly fries looked like toe nail clippings, new spicy chick sux. Two stars cuz location

I dropped by for curly fries. Customer service is slow. Very slow. And the person making fries didn't look hygienic at all.. after waiting 5 min for service and seeing no one is coming by to take my order at the cash register, I left without buying

I've been here before and they're usually very good but this time around when I paid for a double jack with cheese meal the sandwich I got was a jack Jr without cheese....huge downgrade for what I paid for

This is review is somewhat pointless because the employee who took my order will likely be gone in 3-6 months(or earlier), but still. Pulled up in the drive thru. Wanted some Chorizo Fries. I said " One Chorizo Fries, that is all." He responded: "One number one with fries?" NO, that is no what I said. Clearly he was effing with me; ostensibly because of my Asian' ness. Just putting this out there because workers think they can get away with deception. Not that it matters, he'll be gone soon like all the other young punk who have worked there. 10/2021: The new thing now is to change your order as soon as the customer leaves the order is placed. Dispicable.

This location is temporary close. It has been in remodeled since September. Costumer lost a lot of time driving to this location, 😕😕😕 This is sad because we have limited lunch Time.. Please change the status of this location

It's a downhill slide for Jack....My gosh a small drink for more than 3.50$...?water never tasted so good....cheap peasant tacos still a bargain though.

Edit, lowering my review from three stars to two stars. About a week since I left my last review and I've been the Jack in The box two or three times. Twice already, my order of two jumbo jacks has come with one of them with a tomato, and one without a tomato, after the owner of the store replied to my comment. very disappointing, it's not just that I have to pick the tomatoes out, I am placing an order here for food to be made in a specific way through the customization in their app, and their workers repeatedly and consistently cannot follow the simplest instruction. I am not being provided what I'm paying for here. Will continue to edit my review in a few weeks to see if there is any sort of process improvement, or if there's just no care at this store. Giving the store a three out of five stars for now. I love to eat burgers, I hate tomatoes. I always make my orders without tomatoes, and I say a majority of the time, this store cannot even get it correctly. I place it two for five jumbo Jack no tomato order because of a deal, and it's not even like they consistently put tomatoes in, or they consistently leave them out. In the same order of only two burgers, they will put tomatoes in one Burger, and have no tomatoes in the other Burger, it's like these people are so confused about how to use their hands and their eyes I have no clue what the heck is going on in their kitchen. Only Plus is it's open late.

andrew hsu

Edit, lowering my review from three stars to two stars. About a week since I left my last review and I've been the Jack in The box two or three times. Twice already, my order of two jumbo jacks has come with one of them with a tomato, and one without a tomato, after the owner of the store replied to my comment. very disappointing, it's not just that I have to pick the tomatoes out, I am placing an order here for food to be made in a specific way through the customization in their app, and their workers repeatedly and consistently cannot follow the simplest instruction. I am not being provided what I'm paying for here. Will continue to edit my review in a few weeks to see if there is any sort of process improvement, or if there's just no care at this store. Giving the store a three out of five stars for now. I love to eat burgers, I hate tomatoes. I always make my orders without tomatoes, and I say a majority of the time, this store cannot even get it correctly. I place it two for five jumbo Jack no tomato order because of a deal, and it's not even like they consistently put tomatoes in, or they consistently leave them out. In the same order of only two burgers, they will put tomatoes in one Burger, and have no tomatoes in the other Burger, it's like these people are so confused about how to use their hands and their eyes I have no clue what the heck is going on in their kitchen. Only Plus is it's open late.

jerry woytus

It's a downhill slide for Jack....My gosh a small drink for more than 3.50$...?water never tasted so good....cheap peasant tacos still a bargain though.

I showed up at 10 and they said they were closed even though the times say open until midnight...

They close way earlier than advertised and refuse to provide service

Soda flat, chicken sandwich dry, only got a few packets of ketchup. Won't be coming back. Didn't get salsa for my tacos.

I got their grilled sandwiches 3 times, and every time I did I barfed them up. I have no allergies.

It is so bad that no one speaks English, so they just leave us there

This location doesnt provide order from drive through for GrubHub drivers while most of the jack in the box provides

The middle aged person taking the orders at 5 pm evening on Wednesdays is not at all cooperative, not helpful and doesn’t communicate properly while asking a couple of questions in the menu

Feb 17, 2021 I placed an mobile order to Jack in the Box in Cupertino. I ordered 2 Spicy Jack chicken sandwiches (not cheese), a side of Large fries and a large drink. Before submitting the mobile order in the app I opted to customized my 2 spicy Jack's ONLY adding (not subtracting anything) extra swiss cheese, extra mayo, ketchup,mustard and pickles. Picked up my order and on my way back home I looked inside the sandwiches and noticed that NEITHER sandwiches had ANY LETTUCE or TOMATOES on them. When I got home I called the restaurant and spoke to them calmly about the problem and instead of showing HUMILITY they accused me of being the problem because I complained a few days prior because of missing ingredients. Instead of DOING THE RIGHT THING, shouldering the blame (rightfully so) and fix the concern they send me through an ordeal of neverending disputable lies trying to defend themselves (in pride) telling me that they correctly made the order how I placed it. I knew they were lying because if ANYONE customizes a burger or sandwich and chooses to REMOVE a particular ingredient (lettuce and tomatoes) that ORIGINALLY comes with the item your mobile order history AND RECEIPT is going to read; "No lettuce" "No tomatoes" under the items name and price. All spicy Jack's are made with lettuce and tomatoes whether original or with cheese, so you SHOULD ALWAYS receive lettuce and tomatoes unless you MANUELLY REMOVE it yourself. So finally the manager accepts to refund my money back but told me I had to come get my refund since the order I placed was through the app. I drive to the restaurant and theirs 5 cops waiting, signaling me to pull to the side. The cops tells me the restaurant reported me trespassing even though the manager told me to come pickup my refund! Not only did they renege on my refund but they wouldnt even let me replace the bad order THAT I STILL HAD (untouched) for 2 new Jack's made correctly. They owe me $12.40. The employees are rude, extremely arrogant and will deflect and play innocent even though your the customer that paid for services that weren't met!!!!

I really hope the owners of this franchise please take note. Last week around 11 pm, we ordered an order of their jalapeño poppers and a large French fries at their takeout drive through. When we reached home, we discovered that they gave us two orders of their French fries, no jalapeño poppers. Called them at 11.15 pm, no answer. I drove back to their location and arrived at 11.30 pm and they were closed ! No lights on. The same thing happened tonight. We went there at 11.35 pm and they were closed. What kind of place is this that they say they are open until 12 midnight and close 30 minutes early ? So this is very typical of the California liberal thing where entitlement is the way of life ? This sucks. I have seen better service elsewhere.

NOT open til 3 AM. We just attempted to go there and all the lights were off. There were 2 cars in the drive thru but no one taking their order. Looked like they were waiting to see what was going on. Info posted states they are open til 3. We drove all the way there after I had been in the hospital for 12 hours and I was starving. And now we have to drive all the way to Campbell. Either way, they either need to change the info online, or if they are in fact supposed to be open, have employees that do their damn job. This location lost a lot of business tonight.

I ordered a combo for myself, and a few other items for my wife for dinner. I came home to find that my fries were missing. Then I tried calling to see if I can go back to pick up my fries and nobody answered after multiple calls. Disappointing.

I stood at the front of the line like an idiot expecting some one to take my order but they were all to busy stocking shelves to even acknowledge my presence ... Tho they all made eye contact and continue to ignore... Not even serving anyone else just ignoring me

Very slow. More focused on drive thru than people waiting in line to order inside. No dedicated counter person. 5 people waiting inside to order and not even noticed.

I ordered chicken teriyaki bowl and the food was not in the bowl it was in a box. By the time I got home in like 10 minutes food was cold. They didn’t even put enough teriyaki sauce. Never going to this store.

Please answer my question: Does JIB have any requirement about how soon a customer MUST show up after clicking on "Prepare Now" in the app??? For me, I don't mind food hot or cold. Yesterday I showed up 30 minutes after clicking on "Prepare Now". After telling the manager/owner my name, he glared and SCOLDED me "That's too long time!" Has any customer including me ever shouted at you when we wait too LONG for our "FAST" food during your busy hours? We don't even complain. Then how dare you be so mean and rude to a customer, when I already paid and you didn't lose anything? BTW, this is not my first same experience with the same person. This uncivilized guy has been here since about 1 year ago. I love JIB's food, just feeling ashamed for JIB to allow such a manger/owner who has disappointed JIB's lovers and destroyed JIB's reputation.

Was really bad service. I order #3 combo and I had a coupon for free meal and they didn't want to accept it because they said it was for another restaurant not there's the coupon said any jack in the box you can redeem it they just didn't want to take it very disappointed never had this experience at other jib

They made mistakes with my order and then accused me of their mistake. I ordered through the app 6 sandwiches and 2 tacos. I got my bag through drive through and didn't check inside until after I got home. They give me only 2 out of the 6 sandwiches I ordered and another wrong one (and the two tacos), so they owe me 4 sandwiches. I went back and told them they made mistakes with my order, that guy at the window insisted they put those in. I confronted "are you accusing me of lying for two sandwiches?" He said "we have cameras". I said "then don't give me sandwiches, go check your footage now". He then insisted they put them in with a smear on his face and said they have customers behind and asked me to pull forward and added "it happens all the time" implying he's seen liars like this all the time. It was extremely humiliating but i don't want to make a big scene so I just waited. They did hand me those sandwiches in the end but this is customer service 101 how can you assume and accuse someone of lying without any evidence. This just shows the character of this guy and the level of training he's got from the management. So I wasted time, got the wrong order, and got humiliation from the employees. 11/3/2024, Lunch time. If the owner or manager of this store is seeing this, check your footage and talk to your employee.

I have been to this place twice - both times it didn't go well. The waiter either doesn't speak English or doesn't know what he was doing. We ordered 2 chicken burgers but got 2 beef burgers this time. Every time we had a question, the waiter said "one second" and had us wait for a few minutes. In summary if you insist on going to this restaurant, be ready for 1. Non-english speaking waiter with little understanding of what you ordered and what you asked 2. Heavy accent that's extremely difficult to understand as a native English speaker 3. Order multiple times or have wrong orders 4. Very impatient waiter

If I could put less than 1 * I would have I would have put no stars avoid this place I went there with my kids in the morning for the first day of school wanted to get them breakfast all their prices on the menu were Incorrect and when I asked them why it's ringing up different than what shown on the screen they had an attitude then the manager came out to the window and goes yes and I asked her about their breakfast croissant why it's two for five and she goes we don't have that anymore that's no longer the price I appointed to the sign to show her you still have it advertised and she quickly took it down not apologizing or acknowledging the fact that that is false advertising so I went on to order chicken strips it said 529 for a five-piece combo she goes Its 5:29 for the five strips and I pointed to two signs on two different displays showing 529 for the five-piece combo and she goes I don't know and I said okay let me talk to your corporate let me get your name she refused to give me her name she refused to give me the number to corporate I drove to the window I asked the girl who took my order what her name was you ma'am have a good day and refused to give me either so I'm going to put a complaint into corporate this location was the rudest I have ever been to I would avoid this place at all costs because their service is less than what it should be

Capri Benitez

If I could put less than 1 * I would have I would have put no stars avoid this place I went there with my kids in the morning for the first day of school wanted to get them breakfast all their prices on the menu were Incorrect and when I asked them why it's ringing up different than what shown on the screen they had an attitude then the manager came out to the window and goes yes and I asked her about their breakfast croissant why it's two for five and she goes we don't have that anymore that's no longer the price I appointed to the sign to show her you still have it advertised and she quickly took it down not apologizing or acknowledging the fact that that is false advertising so I went on to order chicken strips it said 529 for a five-piece combo she goes Its 5:29 for the five strips and I pointed to two signs on two different displays showing 529 for the five-piece combo and she goes I don't know and I said okay let me talk to your corporate let me get your name she refused to give me her name she refused to give me the number to corporate I drove to the window I asked the girl who took my order what her name was you ma'am have a good day and refused to give me either so I'm going to put a complaint into corporate this location was the rudest I have ever been to I would avoid this place at all costs because their service is less than what it should be

Evelyn Garcia

Was really bad service. I order #3 combo and I had a coupon for free meal and they didn't want to accept it because they said it was for another restaurant not there's the coupon said any jack in the box you can redeem it they just didn't want to take it very disappointed never had this experience at other jib

Jia Guo

They made mistakes with my order and then accused me of their mistake. I ordered through the app 6 sandwiches and 2 tacos. I got my bag through drive through and didn't check inside until after I got home. They give me only 2 out of the 6 sandwiches I ordered and another wrong one (and the two tacos), so they owe me 4 sandwiches. I went back and told them they made mistakes with my order, that guy at the window insisted they put those in. I confronted "are you accusing me of lying for two sandwiches?" He said "we have cameras". I said "then don't give me sandwiches, go check your footage now". He then insisted they put them in with a smear on his face and said they have customers behind and asked me to pull forward and added "it happens all the time" implying he's seen liars like this all the time. It was extremely humiliating but i don't want to make a big scene so I just waited. They did hand me those sandwiches in the end but this is customer service 101 how can you assume and accuse someone of lying without any evidence. This just shows the character of this guy and the level of training he's got from the management. So I wasted time, got the wrong order, and got humiliation from the employees. 11/3/2024, Lunch time. If the owner or manager of this store is seeing this, check your footage and talk to your employee.

fev song

I ordered chicken teriyaki bowl and the food was not in the bowl it was in a box. By the time I got home in like 10 minutes food was cold. They didn’t even put enough teriyaki sauce. Never going to this store.

Yongchong Mao

I have been to this place twice - both times it didn't go well. The waiter either doesn't speak English or doesn't know what he was doing. We ordered 2 chicken burgers but got 2 beef burgers this time. Every time we had a question, the waiter said "one second" and had us wait for a few minutes. In summary if you insist on going to this restaurant, be ready for 1. Non-english speaking waiter with little understanding of what you ordered and what you asked 2. Heavy accent that's extremely difficult to understand as a native English speaker 3. Order multiple times or have wrong orders 4. Very impatient waiter

Shen Meng

Please answer my question: Does JIB have any requirement about how soon a customer MUST show up after clicking on "Prepare Now" in the app??? For me, I don't mind food hot or cold. Yesterday I showed up 30 minutes after clicking on "Prepare Now". After telling the manager/owner my name, he glared and SCOLDED me "That's too long time!" Has any customer including me ever shouted at you when we wait too LONG for our "FAST" food during your busy hours? We don't even complain. Then how dare you be so mean and rude to a customer, when I already paid and you didn't lose anything? BTW, this is not my first same experience with the same person. This uncivilized guy has been here since about 1 year ago. I love JIB's food, just feeling ashamed for JIB to allow such a manger/owner who has disappointed JIB's lovers and destroyed JIB's reputation.