Chris Cummings

I’ve never had a bad sandwich here. Today I tried the beef dip. It was good. Took a little longer than I’d like. I think they had a bunch of online orders.

C. Vandiver

I have never had the chance to try Firehouse until today, and let me say that I wish I'd done it sooner. We ordered 3 subs. I got the triple smoke house with the Carolina sauce in a foot long. I also got a 4" steak and cheese for the lunch pail and the wife got the New York steamer. All 3 were really delicious and the whole wheat bread wasn't so dry that you felt like you needed a gallon of drink to get it down. The service was friendly and fast, I think I'll be back to try other sandwiches.

Dwayne Gentry

Sandwiches are good, people are friendly, they keep fresh limes/lemons stoked for the drinks. My only complaint is this location seems less clean than other locations I've been to.

Taylor Baum

Firehouse is ordered to-go at least once a week in our house, everyone loves it. In fact, it’s probably the one joint my entire family gets excited about and can agree on. However, they forget something every single time. We’ve left notes on the order: “Please make sure all items are correct, thank you!”, as well as politely ask at the window to make sure everything is right. Calling and letting the store know doesn’t seem to prevent it the next time around either. Realistically, I shouldn’t have to check my order every time before driving away. At this point, it’s just extremely frustrating being consistent customers and running into the same never-ending issue. I hope this helps highlight and put more focus on order accuracy more than the notes and call-backs have. If we get a course-correction, I’ll update my review in the future.

Talia

Need to do better reading online orders. Without fail they mess something up. I say light sauce, they give a dry sandwich. I say no pickles, I get pickles. This time the pickle I didn’t want even had a hair on it. Inspect your food closely. I’ve been here several times and every time I come I am reminded why I stopped. When you spend $40 on an order for the family you expect it to be made correctly. The sandwiches are delicious when made correctly. Staff is usually pleasant. Hopefully better next time.

Diana Choudhary

As much as I like subs I was really disappointed steak and cheese was more bread than meat the mustard had a good flavor but there was too much and it was overpowering. The chicken dumpling soup was mostly broth very little dumpling. Brisket sub was tasty. Macaroni was good. The restaurant itself wasn't very clean floors were dirty. The restroom wasn't clean either. Plenty of staff but the overall feeling of the dine- in experience wasn't inviting. I most likely won't be returning.

+4

Brian Warren

Called and immediately placed on hold. Spent 20 minutes on hold before the call was ended. Placed order in person for a single sandwhich and then waited in the store for almost an hour while other customers orders were made who arrived as long as twenty minutes after I arrived. The staff member I interacted with directly was courteous and professional but the experience was awful

Davin Lockhart

Service was great, however, paying $15 for a small sub with a drink and chips was incredibly disappointing. Both mine and my fiancé's subs were not just tiny but barely had any meat or sauce. If you want a good sub or just a sandwich for a better price go literally anywhere else.

Stephanie L

Jennifer who says she the district manager is not courteous especially when the staff makes mistakes. A leader should lead not be part of the problem. Rude…., THANK Goodness Jersey Mike’s is opening! Better food and I’m sure service can’t won’t be as bad as this place. Heather didn’t even mark in their “book” that they would be replacing my order bc it was wrong and not to mention waited in the drive thru for 35 mins and was told they were busy …. It was between 8:30-9:05 pm and about 3 at most cars in parking lot but ok ! when I called ahead to let them know I’d be coming by to get the replacements you have to plead your case to Jennifer! Lol. Welcome to Abilene Jersey Mikes can’t wait to take you busy and leave this place behind. I’m not even a fan of their food this was a replacement for my kids not me .

John Burwell

Where to start? The guy taking our order seemed very new, so new he should have had someone helping him take orders. How ever he did get our order of three very stright forward sandwiches put in correctly and he was pleasant. When we received the order 2 of the 3 where correct. 1 sandwich was a completely different sandwich than what was ordered. After bring this to the attention of the guy at the register, they promptly started fixing the issue and asked if I would like to keep the wrong one. After a bit of time they did bring out the new sandwich with the correct meat on it. However this time it was missing the cheese and vegetables, it was only meat and bread. I don't understand how this is hard. You make these standard sandwich all day long. You have a cheat sheet in front of you to tell you how to make it, it's even written on the order ticket and you still get it wrong. I wasn't a dick about the order being wrong the first time and didn't say anthing the 2nd time. If they can't get it right on the 2nd try they won't do it on the 3rd. I just don't get how service and work ethic seem to have gone out the window. Not just at this restaurant but most of them. This was my first visit to firehouse subs and quite possibly my last.