Sammy “Sammy” Orona-Hardee

I've seen this place around plenty of times and was kind of hesitant since I was so stuck on Starbucks but Black Rock Coffee Bar has some great ice coffee. I finally stopped in one of them today and ordered me an large iced mocha and got some donuts and it was great. I actually think that the iced coffee I got here was better than the ones I normally get at Starbucks. The customer service was kind and friendly they were even joking around with me and that made my morning a little bit better. This was the first one I've been to so all I can say is this location is green but after this experience am definitely going to stop by a few other ones whenever I'm around them. Thanks for the experience it was fun and uplifted my morning.

+18

Kira Sic

First time at Black Rock Coffee and really enjoyed it. The flavor of the coffee is very different from other establishments, which we really liked. You can actually taste the coffee in the drink and it isn't just a big sweet and milky drink, like other coffee shops. They actually use espresso shots in their blended drinks. The only thing I didn't enjoy was the cinnamon rolls, it was not good. It didn't taste like cinnamon, the crust/roll was very savory and almost salty instead of sweet like traditional cinnamon rolls and it had raisins. Just not for me but other might really enjoy it. The decor inside is really pretty. The drive thru line was insanely long so we opted to go inside. The service was good and the wait inside wasn't too long. Overall I recommend it.

Zin

Went there to catch up with a friend, spent hours talking there, musics a bit loud but it's good so we didn't mind. Quick service, tasty drinks for cheaper price for more oz's (I personally got a medium Mocha with whipped cream and paid less than $7, thats a win for me. Their mediums are 16oz, I got a blended which was made perfect for me. It wasn't painfully sweet with flavoring but it wasn't bitter where I should've just ordered a drip coffee) and theres a calorie chart with suggestions online if you need to watch stuff like that :)

Dr. Melanie RestorativeTravels

I have been there a few times over the last 2 years, mainly because there was no other option nearby. Parking is a little tight when the area is busy. Staff is friendly but never seems to go the extra mile by following up on how you like your beverage, thanking you for coming, etc. If you're going there to some work or a Zoom call, this isn't a quiet coffee shop. Bring noise canceling earbuds. Speakers mounted on far opposite ends of the shop, so it is fairly loud at the end tables close to bathrooms. Decor and furniture are welcoming and comfortable. I usually drink their drip coffee or Americano, which are not bad! The only food I've eaten was the gluten-free banana bread, which isn't the tastiest, but at least it's not too sweet. Overall, I would still do a coffee stop here but try to go during less busy periods.

Mel Sanchez

Coffee was good the only issue I have is that I asked in drive thru for caramel drizzle in cup and they told me all Caramel macchiato come with caramel drizzle and they handed me this.

Sardar Homra

This is the second time we’ve had the exact same awful experience using mobile order at Black Rock Coffee. We arrived at 11:24 AM and didn’t leave until 11:54 AM — a 30-minute wait after ordering ahead. Even after asking about our order, there was no apology, no urgency, and no accountability. It was obvious that drive-thru customers were being prioritized while mobile orders were ignored. Other customers even commented on how long we had been waiting. Meanwhile, employees were socializing and laughing instead of doing their jobs. To make matters worse, my drink wasn’t even made correctly, despite paying extra for add-ons that were missing. That’s absolutely ridiculous. This was supposed to be my girlfriend’s birthday drink, and the experience completely ruined it. The lack of professionalism and basic customer service is unacceptable. We will never come back. Dutch Bros and Starbucks would never treat customers this way.

Felicia Monarrez

Twice I've ordered from here and waited way to long. The last mobile order I made I waited 24 mins even after I asked. Asked a second time and they said sorry we're making it now. Should not wait 25 mins for coffee. Won't be back

Blue Badger

I usually enjoy visiting Black Rock Coffee, but I had an unpleasant experience at the Sarival & Waddell location around 4:20 PM on Saturday November 8th, 2025. After politely asking for my drink to be corrected, one of the baristas muttered something under his breath that sounded like “douchebag.” I was taken aback because I made my request respectfully and didn’t expect that kind of response from staff. Mistakes happen, and I understand that, but professionalism and kindness go a long way in customer service. I hope management can address this so that future interactions reflect the friendly and respectful atmosphere Black Rock is known for.

Joey Pepperoni

Start reading the order correctly. I’ve been in 3 times this week and every time my order was wrong. First time I ordered an iced mocha with almond milk and was given an iced almond milk latte with no mocha. Second time an extra large iced butterscotch. I was given a large blended vanilla. Third time I ordered an extra large iced pumpkin and was given an extra large blended vanilla with huge chunks of ice that weren’t blended correctly. No pumpkin. I tip well, and I didn’t say anything on any of these visits. Just took what I was given and drove away. Including tip I’ve spent about $40 this week here and wasn’t given what I paid for AT ALL. Read your tickets correctly and stop being more focused on gossip than your guests orders. I won’t be back for awhile. You completely missed the mark.

Brook Bays

The customer service at this location is awful. The morning crew only focuses on the drive through customers. Customers that choose to go inside to enjoy the great atmosphere are not greeted or acknowledged. I'm from Washington State where Black Rock always has the best customer service and great coffee. The manager at this location needs to be trained to smile and greet every customer that enters their store. After waiting and waiting, I just left without a coffee or a smile.