Chanel B

Been here twice and ordered almost the exact same thing and both times tasted exactly the same! (Which was AMAZING) and why we even returned! Service was amazing and the server even remembered us during our first visit. Honestly so hard to find good Chinese food, and my kids are picky eaters and the fact they said they loved the food and wants to come back again says a lot! Will definitely be back.

J F

I admit that I'm very picky about Chinese food, so my expectations for this place were high, as it came highly recommended by a trusted friend. The hot and sour soup is the best I've had in Austin. I was also impressed with the Hunan Shrimp dish that was fiery hot but not overly so, with tasty fermented black beans and lots of nicely cooked fresh vegetables. Singapore noodles had some unique flavors and excellent texture. What stood out to me was the friendly service up front, where I almost felt like family even though it was my first visit. Definitely not my last!

Nyan Myint

One of my go to Schwan Chinese restaurants in Austin. Ed's customer service & attentiveness is over the top. Very big portions & prices are very reasonable. Definitely my top recommended spicy chinese restaurants in town. Again, great big portion delicious food with great friendly service.

Vaibhav Gupta

Amazing as always. We ordered Hunan Chicken for dine in and stir fry Beans, griddled cabbage to go. Each dish was tasteful, authentic, and spice like we wanted. Best Sichuan Chinese food in town by far.

L A

China Family Restaurant serves delicious food in huge portions! I would recommend eating family style and trying lots of different dishes. The sesame chicken and Mongolian beef are excellent. I’m not sure how service is during busier times, but at 4:30, the restaurant is just opening back up and the service is friendly and very fast. I highly recommend this restaurant!

Feifei Le

I just love a good hole in the wall food place and that’s what China Family is. I was finally convinced to try this place out; don’t let the exterior push you away! As someone who grew up eating Chinese food this place absolutely blows me away! I haven’t found a perfect 10/10 hot and sour soup in Austin but I think this place is it (not oily and actually spicy). Portions are generous and everything served family style. I’ll be back!!

Josie Li

China family has been our go to Chinese restaurant in Austin since they opened their first location. This location is the best one now. It’s the most authentic Chinese restaurant in Austin. More similar to Chinese food in NYC or California. We love the Sichuan chicken and the Chongqing spicy chicken! So good! ( skip the Chinese-American dishes)

Jake Hewitt

China Family Restaurant states on their sign that they have the most authentic Szechuan cuisine in Austin so I had to give it a try. There was a good mix of Chinese people and other backgrounds so you know it’s gonna be good. The portions are large and definitely shareable, unless you want leftovers. : ) I will be back to China family.

tina do

I really enjoyed their chongqing chicken and stir fried green beans! The chicken was crispy and has a nice Szechuan flavor to it. I also tried their hunan combo with the three different proteins and their eggplant and green beans dishes. They were both okay. I do recommend to eat in person since the portions seems bigger and the chongqing chicken stays crispy. The portions are big so great price.

John S.

This is the absolute best Chinese food I've ever had in my life, I don't care if it's fusion or authentic, but the taste, seasoning, temperature & portion is great for the price. Also the server Eva is very attentive and has great customer service skills. Annie is nice as well. Y'all just gained a loyal customer, I'll be coming often!

Allen Setzer

I ordered the Sichuan Chicken, Hunan Chicken, and Dry Stir Chicken. The flavour of each dish was pretty good. The spiciness wasn't terrible, but it's more than I enjoy. I was a bit disappointed to discover that this location has higher prices on most menue items than the other China Family restaurants in Austin- my order cost about $8 more than it would have at the Anderson location. But the service was fast and friendly, which I appreciate. As something of a public service announcement, while I was experimenting with strategies for managing the spice heat, I tried eating an HEB-brand Oreo. The spice, which had before been merely unpleasant, then became an aggressively painful sensation- as though I was swallowing molten metal. Never doing that again. Overall I don't think this culinary experience is my jam, but I believe that many others out there will find it more enjoyable than I did.

Last 3 deliveries have been terrible service, very VERY late deliveries because they got lost. Every time, the drivers didn't speak English, so I couldn't even help them find me. My place is not difficult to find. They are the only people EVER to tell me Google can't find my address. (Clearly a lie to shift blame off of personal ignorance) Everytime I called to complain, the assistant manager handled the call perfectly. Also the food was always correct if not a little cold.

Be extremely careful parking here. I left my car for less than a minute and it was immediately booted by Central Parking Enforcement. No warning, no grace period, just a $100 fee on the spot. This feels less like parking management and more like a revenue trap. If you step away from your vehicle for even a brief moment, expect aggressive enforcement. I understand private lots have rules, but instant booting without any reasonable buffer creates a predatory experience for customers. If you’re planning to order from nearby businesses, think twice. One small mistake can cost you $100.

Placed an online order and they did not follow the directions at all. Not to mention when I brought it up, the guy was extremely rude and defensive. I was not in a rush so I didn’t mind the order being wrong but if that’s the attitude you’re going to have when a customer tells you an order is wrong- that’s a problem.

Left our soda and $10 worth of sauces we ordered. They put us on three consecutive holds for 30 min until we finally snapped. These guys do not take their job seriously and are an absolute joke. Don’t waste your money here. I’m contacting corporate about this place because their manager needs to go. This has happened many times now. Just tarnishing the entire brand.

Placed an order online and it told me it would take 30-50 minutes. Around an hour it said it was delivered and it definitely wasn’t. Called store told me to wait 15 minutes, called 15 minutes later and they told me I was next stop and it should be another 10 minutes and then 2 hours after I places my order I called and they told me they would just refund my order and wasted over 2 hours of my time, and now I have to go find food somewhere else. Doesn’t get worse than that.

Waited 40 min for a pickup order & then they got our (simple) order wrong twice. That wouldn’t have been a problem but the woman making the pizzas, Mariana, got angry instead of taking accountability for her mistakes.

Got my car booted in a split sec!!! I got out of the car to grab boba and came back for the pizza all within 10 mins. The boot guy handed me a $100 boot ticket as “I left their property”. Ig the business is getting bad so they had to find a new way to make money.

There is a predatory parking enforcement operation located here - DO NOT patronize this location. Even if you are a customer, they will boot you. There is no recourse, they just boot you. Argue all you want, the boot will be there when you're done. There is no appeal, nothing. Late stage capitalism at its finest.

Waiting forever, really frustrating. Way longer than predicted on the app. Jennifer has been “on the way” for the last hour. Unbelievable.

They boot you the second you leave the property line. Definitely predatory parking enforcement to gain some money while also having hidden fees with their food, pay for parking on holidays, in my opinion the manager here is shady and being malicious in making money. Even paying customers have been booted

Every time I order from here, without fail, they never follows delivery instructions, make me walk outside to get the food from their car, and never have the right order. For example, I’ve tried to order a Diet Coke the last few orders, they ALWAYS show up without a drink at all or something I didn’t order, and say “oh well we were out.” then why is it on your website or why didn’t you call me before the driver left the store girl?

I am writing this because the service at this location tonight (9:00 PM pickup) was genuinely concerning from a customer-service standpoint. When we arrived, the front counter employee asked for the name and immediately told us the order was not ready. His tone, body language, and facial expression were openly irritated, as if customers arriving for pickup were an inconvenience. Shortly after, another couple walked in behind us and received the exact same treatment. Both of our orders showed as completed on the in-store screen and in the Domino’s app, yet the employee repeatedly insisted they were not ready without checking properly. After a long wait, the other couple explained they had ordered over an hour earlier. The employee again appeared frustrated and dismissed the concern. A cook then came to assist and quickly located their order it had been ready and sitting there the entire time. When I later asked about my order, the front counter employee again reacted with visible annoyance instead of verifying or assisting professionally. The issue here was not the wait — mistakes happen in food service. The issue was the employee’s attitude, lack of effort to verify orders, and poor communication. Customers were made to feel like a burden and were given incorrect information while their food was already prepared. This experience reflects a training and accountability problem that management should address. An employee representing the front counter should not display hostility toward customers or refuse to properly check completed orders.I am writing this because the service at this location tonight (9:00 PM pickup) was genuinely concerning from a customer-service standpoint. When we arrived, the front counter employee asked for the name and immediately told us the order was not ready. His tone, body language, and facial expression were openly irritated, as if customers arriving for pickup were an inconvenience. Shortly after, another couple walked in behind us and received the exact same treatment. Both of our orders showed as completed on the in-store screen and in the Domino’s app, yet the employee repeatedly insisted they were not ready without checking properly. After a long wait, the other couple explained they had ordered over an hour earlier. The employee again appeared frustrated and dismissed the concern. A cook then came to assist and quickly located their order it had been ready and sitting there the entire time. When I later asked about my order, the front counter employee again reacted with visible annoyance instead of verifying or assisting professionally. The issue here was not the wait — mistakes happen in food service. The issue was the employee’s attitude, lack of effort to verify orders, and poor communication. Customers were made to feel like a burden and were given incorrect information while their food was already prepared. This experience reflects a training and accountability problem that management should address. An employee representing the front counter should not display hostility toward customers or refuse to properly check completed orders.

I parked in front of this Domino’s to get bread sticks. I saw a vintage store next door and thought that’s cool, I’ll check it out. I was in there for a few minutes and then went into the Domino’s. I didn’t see the breadsticks on the menu so I asked the lady behind the counter. She said I think you’re thinking of Mr. Gatti’s with the long breadsticks, but we have the little bites that are similar. I really wanted the long sticks of so I left only to find a boot on my car. The parking attendant came out and said I can help you with that. I said why did I get a boot on my car when I’m literally going into Domino’s to order food. He said you can only go in the Domino’s and not next-door when you park here. I said so I should park here, get my food and then park 20 feet to the right on the curb to go to the store right next-door he said yes and I had to pay $100 to get the boot off. Domino’s is dead to me. We order delivered pizza from there all the time in Lago Vista. Not anymore.

Ordered 5 pizzas, desserts, and sodas to the School of Nursing for a farewell event for one of our staff. Scheduled it for 11:15 am delivery. No food at 11:45 am. No food at 12:15 pm. No food every arrived. I was assured on the phone three times that it would be here, that they were just running behind. People's lunch break is over now and everyone has left. I tried calling to get the refund for the order never getting delivered and was asked to call back later to speak to the manager. I only went with Domino's because the Leander locations are so reliable. This is my worst pizza delivery experience every. I gave the food 1 star without knowing what it tastes like since it never arrived.

I work nearby and order from this Domino’s pretty often. Today I stopped in to quickly ask if they had a restroom I could use before my Uber arrived, and the employee responded very bluntly that the bathroom is for customers only. The tone really caught me off guard, especially since I’ve been a customer here many times. I actually would’ve bought something, but the attitude was so off-putting and he couldn’t even be bothered to come to the counter, that I walked a few feet down the street and went somewhere else. Honestly, there are plenty of places within feet of this location where you’ll get better food and staff who don’t look like they hate their lives. I’d recommend choosing one of those instead!

I recently found myself at this Domino's location and, as someone who is new to the Austin area, I was completely unaware of the issues surrounding parking and customer service here. Unfortunately, my experience mirrored some of the negativity mentioned in earlier reviews. While I had high hopes for a quick pizza fix, I was met with an atmosphere that felt unwelcoming. The staff seemed disengaged, and I could sense some tension in the air. It’s disheartening to hear that others have had similar experiences, especially when they mention feeling disrespected. The parking situation was particularly alarming. I parked my car, only to discover later that the area had been partnered with a private booting company. I didn’t see any signs indicating that parking was restricted, and I returned to find a ticket on my windshield. It seems like they have a system in place where ticketing happens almost instantaneously, leaving little room for error. I can understand the frustration of locals who have been caught off guard by this. Given my experience and the stories I've heard, I can’t recommend this Domino's. It's a shame, as I was hoping to find a reliable place for pizza in my new neighborhood. I’ll be looking elsewhere for my pizza cravings, and I suggest others do the same to avoid unnecessary stress and frustration. If you’re new to the area like me, be sure to check the parking regulations thoroughly and perhaps consider dining at a different location.

Tuklo- Nashoba

I uber eats this place so I can’t give a star for service or atmosphere cause I wasn’t there. This is just based on the taste and smell of the food alone. So I got orange chicken and vegetable lo mein, crab rangoons and beef egg rolls. The crab was good. It’s a little on the sweet side so that was new, the lo mein….I can’t even touch it, it smells rotten and it’s exactly how it tastes. I’m not trying to be offensive but lo mein is my favorite and I can’t even eat it or smell it, that was $14 for lo mein itself. I’m very HIGHLY disappointed. The beef eggrolls were normal and the orange chicken me and my boyfriend both got and we didn’t even know if it was orange chicken or not. You can’t even tell, it tastes like old barbecue chicken and overly peppered or something I cannot describe it. I mean, it had orange peels in it and a couple pieces of broccoli but it tastes nothing like orange chicken and it tastes old. The broccoli needs to be thrown OUT, that itself tastes rotten…….First time trying this place and I’m highly disappointed. I don’t get the hype or how it’s even 4.9 stars. If I could’ve given this zero stars I would’ve.

Ernesto Enmanuel

❌❌❌❌❌❌❌❌ Bad experience here they charged me dishes that the prices are not on the menu high prices they charged me tip included and we did not receive good service the food is not good without flavor the shrimp only fried in pounds of flour and old oil avoid this place seriously what a bad experience there is a Mexican waiter with a horrible attitude is the one who makes you the extra charges in the food❌❌❌❌❌❌

+23

Gia

Absolutely Disappointing – Don’t Waste Your Time or Money! This place was a complete disaster from start to finish. The food was downright awful! Everything was unbearably salty to the point where it was inedible. We kindly informed the server, hoping for a fix, but the replacement dish wasn’t any better—it was still ridiculously salty and came with a measly 5-6 shrimp. To top it off, the griddle-cooked cauliflower was no different—just another over-salted mess. It’s clear that they don’t taste their food before serving it. Save yourself the frustration and avoid this place altogether!

+6