Pollo Regio
Mexican · Balch Springs
Sobre Pollo Regio
En Pollo Regio, te damos la bienvenida a un rincón de México en Balch Springs, donde el sabor auténtico del pollo asado al carbón es el protagonista. Con una receta tradicional y un ambiente acogedor, te invitamos a disfrutar de nuestros platos mexicanos más emblemáticos, elaborados con ingredientes...
En Pollo Regio, te damos la bienvenida a un rincón de México en Balch Springs, donde el sabor auténtico del pollo asado al carbón es el protagonista. Con una receta tradicional y un ambiente acogedor, te invitamos a disfrutar de nuestros platos mexicanos más emblemáticos, elaborados con ingredientes frescos y el cariño de siempre. Nuestra alta valoración de 4.7 es un reflejo del compromiso que tenemos con la calidad y la satisfacción de nuestros clientes.
Què diuen els clients de Pollo Regio
Pollo Regio in Balch Springs is known for its delicious, fresh-tasting food and courteous staff, with many reviewers specifically praising employees like Rubi, Michelle, Alma, Jason and Eunice for their exceptional service. Some customers feel it's a bit pricey for fast food, and slow service is a recurring issue.
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Ideal per a
Tip: The charro beans and rice are great. Be aware that service can be slow, especially during peak hours.
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Opinions de Pollo Regio Balch Springs
It was my first time at the location. Jason describe the different sauces for the chicken and I got the Buffalo. It went ham. The Buffalo and original are my favorite. Jason was helpful and came and checked on me about half way through. This is more than expected at a fast-casual spot. Thanks again, Jason.
So friendly and accommodating. Always great service. Rubi gets 5 stars!!!!
cashier rubi was so sweet and had a great conversation! pollo regio has good food and the cashiers / workers r really amazing!!
I went there last week and it was really good there beans and rice have a really good savory flavor and the price isn’t bad and the cashier was really nice I will definitely come her again
Big Thank you to Jason at Pollo Regio — absolute awesome service. Jason was very friendly and professional. He was helpful and he made sure everything came out as it should. He even checked on my after my food was delivered to my table. The Regio platter is my go to. Jason’s customer service is what really stood out. You can tell he takes pride in what he does and genuinely cares about the customers. Thank you Pollo Regio !!!!
Stopped at this location and was help by Alma and was nice and good attitude she was fast with my food by the way good chicken so give a 5 star to the service she gave.
Young employee behind the counter inside i believe her name was rubi attended me so well n received everything i asked for.
Awesome food !! Very nice ladies Rubi and Michelle were amazing , kind and attentive the whole crew at Pollo Regio are amazing ! Must come !
The food is delicious and tastes fresh. This place is very clean and the staff is so courteous. We will definitely be back!
Not a bad place. It is fast food with a homemade taste. It's pricey to be fast food. But I say reasonable for one person. Not a good idea for family meals. Charro beans and rice are both great as well as the carne asada
Stopped at this location to pick up lunch, and their service was super fast. I ordered the chicken flautas, and they never disappoint - so good! Their chips were freshly made and delicious. I also appreciate the fact that they provide the toppings separately. Eunice, our cashier was super friendly, fast, and helpful.
This was my first time eating here and it did not disappoint!!! The food was excellent and the customer service was great!!! I got grilled chicken tacos with corn tortillas, delicious! The cram churro was also good. It was hot and crispy. I cannot believe I haven’t eaten here before. I will be coming back.
I Asked if they can give me a crispy chicken and they put the chicken on the grill longer to make it crispy and it came out delicious .
I rarely give out good reviews so Im going out of my way when I say the young lady at the drive through window today was very out going and friendly. I've been to this location many times, I Believe she is new. With that attitude she will be manger one day or whatever she wants to be and she spoke English. Another plus . Sorry I didn't get her name
The food is good but nothing crazy. I feel like it’s your standard chicken place but the baked potato plates are delicious I will say. However, the service was probably the most memorable part for me. Today, I had the sweetest interaction with the young girl at the drive-through. She was completely focused. I didn’t have to repeat myself multiple times which is usually the most frustrating part for me. Anyways this is getting long but I’m new to the area and just wanted to share my experience.
Food is good, consistent with other locations but service is very slow.
They have really overrated tacos here. Thier number 1 is $16 and they don't have any options under $10. I ordered just one chicken and one asada mini taco and they gave me two asada. When I told the cashier that the order was wrong she got super confused and didn'tknow what to do. I will not be back and don't understand the appeal.
The food is good but overall they take long to give you your food. On many occasions I have stood in line longer than 40 minutes waiting.
Always Solid. I bit overpriced. But if one doesn't grocery shop and compare prices. And if one doesn't like cooking. You probably won't notice and may not care if the food is overpriced. The loaded nachos never disappoint. Oh and if you think taco bell is good. You absolutely have no choice but to try Pollo Region.
This place went downhill since i visited a couple years ago i was kept waiting for my order well over 30minutes. 15minutes into the wait i walked up to staff to check on the progress & they hadnt even begun my order yet. I waited another 20 minutes & finally got my dang order none of the staff checked on me asked why im in the lobby so long they were just back their laughing, talking about Group chat they had four or five people in the front doing nothing. Also anyone that reads this Do NOT use the order kiosk that thing is not connected to their systems so you'd be sitting their waiting for nothing go thru drive thru or order at the register to make sure they work on your order. Also keep in my mind the place was not busy when i visited it was quite slow not busy at all so waiting that long under that circumstances was ridiculous
I been coming here for a while now maybe years but this past week when I went was the worst. I had ordered on the wetside the most basic order. It was 6 large cups of rice and chips. That was it. I had it ordered for pick up at 5:30 and i arrived maybe 20 minutes late. I show up and this you g girl Juliette asked me if it was pick up. I said yes. She looked for my ordered and i think looked on their system and just said if I could wait. I said yes. She then proceeds to i guess go back to what she was doing and I gave it maybe 5-7 minutes before I asked again if my order was ready. She then proceeds to relook for my order and then look at the ipad. She didn’t give me any update or nothing just seemed like she was working so I didn’t bother to ask again bc i thought she was handling my order. I waited a minute till I asked for a Third time an uodate for my order. Mind you pictures this, she was assisting people coming in while i stayed waiting. She seemed like she would look at my ordered and then side track and handle other things. This time she brought in Juan and Mercedes and i was like finally im getting my 6 cups of rice. I waited and again NOTHING. So my last attempt I raised my voiced and I asked all 3 who was handling my ordered because I was waiting already and asked 4 times and Juliette would brush me off. I was there long enough to remember their names, put that into perspective. After I finally told them i needed my ordered and I wanted to see someone handle my order and finally I got my order. Terrible customer service needs more training.
Went to this place to pick up an order this morning and saw that there was only one cashier in front taking everyone’s order . I used to work for a restaurant and this isn’t how this should be managed . There shouldn’t be just one cashier. The cashier was nice and I didn’t wait for a long time . But the manager shouldn’t be putting just one cashier dealing with everything there. I hope that they don’t keep this up and I see this cashier by herself again. Love the food and the cashier was nice but the manager needs to step it up on putting more people . Also saw the manager getting mad at the only cashier in front and I didn’t like that. The cashier was trying her best and the manager bothering her instead of helping . Managers name was Heydi .
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12136 Lake June Rd, Balch Springs, TX 75180
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12136 Lake June Rd, Balch Springs, TX 75180
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park in Dallas County, Dallas–Fort Worth metroplex, United States of America; geonames ID = 4706008
What people say about Pollo Regio
Balch Springs' Pollo Regio: Home-Style Flavor, Worth the Wait?
Alright, Balch Springs, let's talk about a spot that's been stirring up some chatter: Pollo Regio. Nestled right here in our community, it's a place that consistently delivers on big, authentic flavors, making you forget it's technically a fast-food joint. Think less grab-and-go, more slow-cooked goodness, but with the convenience of a quick stop.What truly sets Pollo Regio apart is that undeniable homemade taste. Many folks rave about how fresh everything tastes, a real win when you're cravi...
Balch Springs' Pollo Regio: Service Stars and Savory Chicken
I’ve been making my rounds through Balch Springs lately, and a stop at Pollo Regio always brings a mix of thoughts to mind. It's one of those local spots that genuinely shines when its people are at their best, and let me tell you, some of the folks there are absolutely stellar. Take Jason, for instance. Multiple times, I’ve heard folks rave about his service, and I’ve seen it firsthand. He’s the kind of guy who doesn’t just take your order; he embodies professionalism and genuine care. He’s
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