Brooke Biggs

Tastes good, but who wants to pay $8 for coffee that is 2/3- 3/4 full? It seems to be happening more and more, and it's frustrating.

ROB C

I wore this shirt in Starbucks in Benbrook (which is Veterans Day) there were about older 2 couples, 1 younger couple, and 2 solo middle aged men sitting at the tables. Each one of them looked at my shirt, and quickly looked away. It seemed as it offended all of them. I guess many have no pride in the USA flag anymore. Too bad, for all of them.

Texas Mad Dogs

Went through the drive thru ordered a vente cappuccino to only get less than half a cup of coffee even with foam still less than what I paid for, when I call the store was told "that's what you get when you order a cappuccino" Guess I get coffee some where else where I get a full measure

Emily Justice

Not only was my drink overpriced (ofc) but on top of that it wasn’t made right at all, I get the same thing every time and it was like straight up coffee bean water, wasted my money and time here, please hire baristas who actually know how to make a drink.

L Neal

Went through the drive thru to get an iced mint majesty tea. She said they don't serve this tea iced. Perhaps it's only this location because the one in Crowley and Burleson both serve it on ice, it just takes five minutes to steep and then they bring it to me in my car while I wait. I don't mind waiting, clearly this store minds going the extra mile for customers. I said that's fine, can I get the mint majesty hot tea and a cup of ice then please? She said, yes but if you pour the hot tea over the ice your ice will melt. 🤔 Yes... Yes I'm aware and I'm okay with that... I get to the window, pay with the first order I've ever paid with on the app I downloaded in the parking lot and put money on. The guy hands me the venti hot tea and then a venti cup of ice. I ask for a straw, he hands me three. IDK why. It felt kinda petty. We leave, we stop at a gas station about 20 minutes later and while we're waiting outside I open the lid to the steeping tea and it's not even halfway full 😡 why am I paying venti prices for a small (tall)!!!! YOU lie about mint majesty not being available cold, you are a smarty pants and give me several straws when I asked for ONE and then you don't give me what I paid for?! Horrible. Did you short me just because I ordered something out of the box? Rude.

Amanda Irby

Quick service but they forgot my cold foam and my toppings. Which you know isn’t really that big of a deal but the fact they charge so much for it makes those misses a bit of a downer. I recently started going to a different one and in a pinch I swung by this one again and it’s worse than before. It is a VERY busy area though.

Cathy Burrell

Throw the whole crew away. Us benbrook residents love our coffee and we love great service . Starbucks can stay but they have to go. It must be something in the water. Everyone's just standing around like they're having a party.

Kathy Gardner

I ordered a venti iced matcha latte, and received a cup full of ice and a few sips to drink. I totally got robbed of $7. The matcha wasn't even blended properly. Rude and lazy at Benbrook Starbucks. This day and age we don't have money to throw any like I just did. Aggravating.

Tim Berman

Not friendly staff. It seems to be normal that I stand waiting (no problem if they’re serving others), but the issue is zero acknowledgement that I’m there or acting aware and some urgency to assist me. If everybody is serving other guests, that’s fine, but at least one person was just aimlessly standing with their back turned, over 5 minutes. Also, since when does Starbucks not accept credit cards? I would prefer to mobile order so the waiting isn’t an issue, but credit cards are not accepted at this location. Only gift cards. Is this the 1970s? Finally, there is no AT&T cellular service in the building. No elaboration is needed as to why that is odd and unprofessional. All of these issues come across as inhospitable and out of touch with the customer experience. All easily fixable, though!

edwin huerta

I recently went to Starbucks and ordered two drinks without ice. I was expecting the cups to be filled properly, considering I paid full price. Instead, both drinks were barely half-filled! It’s disappointing to receive so little product for the cost, especially when ordering modifications like “no ice.” This felt like I was shortchanged. Starbucks needs to do better at honoring customer requests and ensuring drink portions are consistent. Definitely not worth the experience this time. What am I paying for ? Air…

Jasmine Sesler

First off the staff is very rude ignored me when i was talking to her, after that interaction she gave me my drink and it was not made right. Is a Pink drink with vanilla sweet cold foam supposed to look like this? I literally tried mixing it so much but it just separates. It's obviously not made right.