Had a wonderful experience overall. The food was delectable and I was really impressed. Service was TOP TIER. An intimate, quiet atmosphere, making it a wonderful spot for a long conversation.

Had a wonderful experience overall. The food was delectable and I was really impressed. Service was TOP TIER. An intimate, quiet atmosphere, making it a wonderful spot for a long conversation.

Had a wonderful experience overall. The food was delectable and I was really impressed. Service was TOP TIER. An intimate, quiet atmosphere, making it a wonderful spot for a long conversation.

Had a wonderful experience overall. The food was delectable and I was really impressed. service was TOP TIER. An intimate, quiet atmosphere, making it a wonderful spot for a long conversation.

My server René went above and beyond to make me and my fiancée feel special after our engagement. She really was the star of the night. 10/10 will recommend her to ANYONE that eats at Ruth's Chris.

My server René went above and beyond to make me and my fiancée feel special after our engagement. She really was the star of the night. 10/10 will recommend her to ANYONE that eats at Ruth's Chris.

Skyler was my bartender and she was absolutely amazing some of the best service I've ever had at any bar five star or otherwise I strongly suggest if you come to this establishment you should come …

The food and the atmosphere was very good. Service was wonderful by the waitress and waiter that serviced our table.\n\nI would definitely recommend this restaurant to other

The food and the atmosphere was very good. Service was wonderful by the waitress and waiter that serviced our table.\n\nI would definitely recommend this restaurant to other

The food was great. This is my second time at this restaurant and the second time was a win! Our waiter Ethan was amazing and attentive.

Beautiful ambiance table settings, The service was top notch flawlessness. . We had the most perfect tomahawk steak seasoned with only salt and pepper, nicely charred and prepared medium rare. My h…

Beautiful ambiance table settings, The service was top notch flawlessness. . We had the most perfect tomahawk steak seasoned with only salt and pepper, nicely charred and prepared medium rare. My h…

My girls and I were attending a dance competition and the restaurant is in the hotel we stayed in. I decided for us to do lunch here while waiting on our room to be ready. We also used the same res…

If you're looking to have a great steak that is juicy, tender and cooked to perfection, then you need to make Ruth's Chris a must. Not only was the steak seasoned extremely well, the sides were…

I cannot say enough about the food here. If you want a really good steak, this is my go to. The cowboy ribeye (medium rare) is mouth watering delicious. The steak comes out sizzling on a hot plat…

I took my wife out for her birthday yesterday and we went to Ruth's Chris. We were greeted promptly with smiles and without a reservation were immediately escorted to out table. I made a point to e…

Thanksgiving dinner was delicious. server was Cameron and service was excellent. Had reservations and was seated immediately. Turkey was moist and dressing was delicious. Plan to return

Thanksgiving dinner was delicious. Server was Cameron and service was excellent. Had reservations and was seated immediately. Turkey was moist and dressing was delicious. Plan to return

Thanksgiving dinner was delicious. Server was Cameron and service was excellent. Had reservations and was seated immediately. Turkey was moist and dressing was delicious. Plan to return

Thanksgiving dinner was delicious. Server was Cameron and service was excellent. Had reservations and was seated immediately. turkey was moist and dressing was delicious. Plan to return

Excellent meal. Great steaks. Highly recommend the lobster Mac n cheese. Kaylar was an outstanding waitress She made the meal extra special.

Excellent meal. Great steaks. Highly recommend the lobster Mac n cheese. Kaylar was an outstanding waitress She made the meal extra special.

Oh my goodness! I haven’t eaten a steak in over 20 years. This filet was absolutely delicious, broccoli and Caesar salad also delicious. Service was outstanding.

Oh my goodness! I haven’t eaten a steak in over 20 years. This filet was absolutely delicious, broccoli and Caesar salad also delicious. service was outstanding.

I went here to celebrate my birthday. We were given so much complimentary food and everything was great. The service was great. The food was awesome. This is the only place I will get a T-bone …

Great food great drinks but the best was the outstanding Service James gave our group!! Atmosphere was fantastic and James provided top shelf service suggesting great food and drinks.

We sat at the bar & Janrs, Thomas & Nadia were our servers & bar tenders. What can I say, stellar on every level in terms of service. James’ (at the bar) one liners are worth the wait for your food…

I’ve never seen a RC located inside of a hotel. This was so convenient while traveling when we had a special birthday to celebrate. The hostesses were so sweet to decorate the table with title noti…

Brandon was an excellent server. Food came out fast and hot and he even made recommendations on what to try. Food was well flavored and delicious. Parking is a pain at this location but the food and service are worth it. The bar is a good option of you don't have a reservation but their table service is the best.

So I'm going to be very honest. I went twice within a few days. To celebrate my birthday. The first day I went it was a Sunday and the food was delicious. Everything tasted fresh and I was very pleased. However I went back again on Tuesday and had a very different experience. The sweet potato casserole was almost burned and my friend salmon was extremely dry. The service was impeccable both times.

Marcus Barnes

Took my wife for her birthday. The staff was amazing. They made her day extra special with the decorations on the table. I scheduled using the reservation on google or open table one or the other. But they called me to confirm which was great. I did not get a steak that i heard so many people talk about but our shrimp and salmon was cooked to perfection. The mashed potatoes and baked potatoe was not good. Mashed potatoes was watery an my baked potatoe was wet on the inside. But this did not stop us from having a good time. The meal for two people cost about $250. So if your cheap dont visit this resturant. Its very laid back and chill. They needed a band or someone playing the piano to really set the mood. 4 out 5 stars and i am happy I went.

+2

Keysha Henry

Went to Ruth’s Chris to celebrate my birthday. Ally was great and really attentive! There was a small mix-up with my birthday dessert plate, which was a little disappointing, but that wasn’t her fault. Another waiter brought it out before she finished preparing it 😞 Overall, the food was great and the service from my waitress was excellent.

Brenda Gray

Always had an amazing experience here but the last time the steak was over cooked. We sent it back but came out still overcooked. I was upset but figured it was pointless and just ate the overcooked steak. It was my birthday so I really wanted to enjoy a good meal but it was tolerable at best. The waiter made things better. It wasn't his fault but still the manager never came over to apologize or to check on how things were (even after the issues with the steaks being overcooked). This was my go to place for celebrations, but next time I will definitely try somewhere else. Way too expensive for subpar meals. Unfortunately they have lost some business and I won't be recommending to friends like I use to.

+1

My husband and I went to Ruth Chris in Columbia SC. We have eaten at the location in Louisville KY. It was great! The one in Columbia needs to take lessons from the location in Ky.\nThe food was sub …

Seated 45 mins late for reservation. \nMain part of meal served, mostly cold, approximately 45 minutes after salad No explanation. Billed for unordered/ not received itemAfter horrible service they…

not worth the money. not even close. ordered medium rare filet, but the plates are sooooo hot that it was well done by the time it came out to the table. plates are put in a salamander and the plat…

Our waitress was great, I can’t remember her name, think it started with an S. She was very helpful tonight with accommodations and questions. The food however, wasn’t worth the price at all. Some of our sides came out cold, and the lamb was not the best. Great customer service though! My cousin did enjoy her birthday cheesecake though.

Sherreigne 1

Going to Ruth’s Chris for Christmas was one of my gifts from my husband. I love a good steakhouse, and after my experience at Marcel’s in Atlanta, my expectations were understandably high. Reservation The waiting area assigned for guests was small and extremely noisy, largely due to the hostess staff gathering and having unrelated conversations. Making a reservation felt pointless, as we were not seated until nearly an hour after our scheduled time. Dining Experience Once seated, we were told the bread had just gone into the oven and that we would receive some once it was ready. However, we watched multiple surrounding tables receive bread while we did not. Our waiter, Chris, went missing, and we eventually had to ask another waiter for bread. When it finally arrived, it was underbaked—pale and doughy in the center—and clearly needed another 3–5 minutes in the oven. We then experienced a lengthy wait for our entrées. When the food arrived, the presentation was extremely off-putting. One server explained that butter had splattered onto the rim of my plate and stated that it “wasn’t her fault.” Unfortunately, my $72 T-bone looked as though it had been served on a dirty plate. Simply wiping the rim before serving would have taken seconds and made a significant difference. Additionally, my husband’s waiter promised to refill his drink but again went missing. When the manager came to our table, he offered a very dry apology and essentially excused the poor plating as normal. Ruth’s Chris markets itself as an upscale dining experience. When guests pay premium prices, they expect premium service. Instead, we received less—less courtesy, less attentiveness, less quality, and no attempt at meaningful compensation. We are typically very generous tippers, especially during the holidays, often tipping 40%. However, the only tip I could leave after this experience is this: better business practices are what keep customers coming back. Unfortunately, we will not be returning.

Natassja King

This was my first experience at a Ruth Chris thanks to my best friend! It was extra fancy, our waiter was THE absolute BEST! I think his name was Kai so look for him. The gumbo was the best but my salmon wasn’t all that and my mashed potatoes wasn’t that good either. My bestie LOVED the desserts. She wasn’t that impressed either with her main dishes. She had a steak and some spinach stuff. I tried hers as well and it was okay. The lobster tail was good too. The drinks were mediocre. But the experience is what I enjoyed the most.

+1

Meh. I remember a time when Ruth Chris was the staple for steakhouses and fine dining. It has since become an after thought. We came here for lunch while waiting for our hotel room to be ready. One…

We had reservations and were not seated until 30 minutes after our reservation time. The salad and bread were good but not great We waited 40 minutes on our entree's and my husband's $68 ribeye was…

We had reservations and were not seated until 30 minutes after our reservation time. The salad and bread were good but not great We waited 40 minutes on our entree's and my husband's $68 ribeye w…

Husband and I were celebrating our anniversary. I had always wanted to go to Ruth Chris Steak House but I was very very disappointed. When a restaurant charge this much money for food they should b…

Having had a reservation, we walked in and promptly were seated, so the evening was off to a good start. Drink orders were taken and water glasses filles, so all good up to this point. 3 of the 4 o…

Having had a reservation, we walked in and promptly were seated, so the evening was off to a good start. Drink orders were taken and water glasses filles, so all good up to this point. 3 of the 4 o…

Having had a reservation, we walked in and promptly were seated, so the evening was off to a good start. Drink orders were taken and water glasses filles, so all good up to this point. 3 of the 4 of …

I just left Ruth’s Chris, and while the evening started out well, the overall experience ended up being disappointing. I ordered the lamb chops cooked medium, but only one of them was prepared to the correct temperature. When I brought this to the waitress’s attention, she offered to take the lamb chops I had already cut into and place them back on the grill to cook longer. That approach felt somewhat unhygienic and not in line with the level of service I expected. When the lamb chops were returned, the outside was more cooked, but the internal temperature had not improved. A manager (or another waiter) came out to apologize and offered an alternative entrée, which I accepted and appreciated. However, both he and the waitress then asked if I would like to take the original lamb chops home. I found that suggestion inappropriate and somewhat offensive. If the food was not properly prepared for me to enjoy in the restaurant, I’m not sure why I would want to take it home. After that interaction, the level of service noticeably declined. I have never sent food back at a restaurant before, so this was uncomfortable for me. At this price point, I expect the food to be prepared correctly the first. I expected much more from Ruth’s Chris. Never again.

Chyna Michelle Judah

I was really looking forward to dinner at Ruth Chris, especially since I chose to stay at the Hilton just to be close by. The experience ended up being disappointing. The bar area was extremely loud, so I moved to the dining room. Even there, I was seated right by the door, and the noise was still overwhelming. The food missed the mark. The lobster mac tasted like sliced cheese, and the crab cakes had almost no flavor. The one bright spot was my server, Ally. She was kind, quick, and took great care of me. She deserves a full five out of five. Unfortunately the overall experience was not worth the visit, and I will not be staying here again or returning to the restaurant.

Cat Miltenberger

I booked through OpenTable a party of four to celebrate a 46th birthday for a family member who had never been to Ruth Chris and all she’s talked about was dining at the restaurant. Our party of 4 included two business clients and this was on Easter with a 1:45 pm reservation. We selected a wonderful bottle of Shiraz to start. We all decided to select the prefix menu and upgraded with a fillet & lobster tail which came with a choice of a salad or a gumbo. It also came with a choice of one side, which we also selected mashed potatoes, cream spinach. We upgraded our steaks with topper adding a blue cheese crust on the filet and béarnaise. Dessert choices: A mini dessert. The table chose cheesecake and bread pudding (the bread pudding wasn’t even warm and it was gummy and cool). The birthday girl selected the famous crème brûlée from Ruth Chris own house recipe. The service was excellent. Our server was Nathan. He was prompt and the request for the wine to be chilled slightly was brought table side. We started with our salads and everyone enjoyed the salads (see pictures). Our entrées arrived, the filets were room temperature though the plates were super hot. The lobster tail was overcooked and rubbery hard. I was disappointed the prefixed menu was not a good choice. Bread service: The bread was undercooked not hot. We had to ask to have a second basket brought and just as we were going to enjoy that basket of bread It was picked up and removed by another server assistant as she was removing our finished salad course. I let Nathan know that the lobster tails were not up to par rubbery and cold way over seasoned and over salted. Nathan apologized and offered to replace them. The “fresh lobster tails “arrived to the table once again over salted not as rubbery. I wasn’t going to ask to to have them replaced again. I was trying to be fairly patient and yet wanted to be treated with a great dining experience with great food on this special occasion and did not received the Ruth Chris standard of service. It seemed like the food had been pre-cooked and just being plated off the line. The birthday guest couldn’t even eat her lobster tail, It was so bad. I waited till we got home which was an hour drive from Ruth Chris. I called to talk to the manager this early evening. The manager and I discuss the experience. Ironically, he was one of the three managers that said hello at our table and said if you need anything to make your dining experience better do not hesitate. Over the phone He did apologize after I told him the issues with the food. I would have thought that he would have taken the time to offer to “make it right”, He unfortunately did not offer. I spent well over $500 for the luncheon. He assured me he would talk to the back of the house and Let them know about the over seasoning, room temp steaks and sides. He assured me it would not happen again. I know we will not dine again at Ruth Chris in Columbia, SC. We will go to Halls Chophouse on our next visit to Columbia SC. To say I was very disappointed is an understatement. We’ve actually had a better steak and lobster from a local steakhouse chain (Longhorns) in Aiken, SC. Regards, A Texas Foodie Steak Lover

Service was abysmal. Manager was rude and inconsiderate. This venue puts the Ruth's Chris name to shame. I would avoid this establishment at all costs. overpriced is one thing, but to be treated wi…

long wait time for food to arrive. Manager said they redid our food because it wasn’t up to par. It still wasn’t up to par. Steak was tough sides were enough for Four people. Our meal for two was…

Long wait time for food to arrive. Manager said they redid our food because it wasn’t up to par. It still wasn’t up to par. steak was tough sides were enough for Four people. Our meal for two was 1…

Long wait time for food to arrive. Manager said they redid our food because it wasn’t up to par. It still wasn’t up to par. Steak was tough sides were enough for Four people. Our meal for two was 190…

Long wait time for food to arrive. Manager said they redid our food because it wasn’t up to par. It still wasn’t up to par. steak was tough sides were enough for Four people. Our meal for two w…

Made a reservation in person for my birthday. Showed up to my reservation time and they didn’t have me on the list. Had to wait for 20 min before they could get a table together which was in a corn…

Made a reservation in person for my birthday. Showed up to my reservation time and they didn’t have me on the list. Had to wait for 20 min before they could get a table together which was in a co…

Made a reservation in person for my birthday. Showed up to my reservation time and they didn’t have me on the list. Had to wait for 20 min before they could get a table together which was in a corn…

This was a total and complete disaster of my attempt to entertain the staff of my business. Long story short. We ordered drinks and appetizers and they were served in a reasonable length of time. W…

Kyle Vick

We dined at this Ruth’s Chris location on the evening of 1/17, expecting a high-end, professional dining experience. Instead, our night ended with an emergency room visit due to a serious and preventable failure in allergen disclosure, food handling, and accountability. Before ordering, we clearly informed our server that there was a nut allergy at the table. This was acknowledged. We relied on the restaurant—particularly one of this reputation—to properly guide us and disclose any dishes that contained nuts. Despite this, my partner was served the sweet potato casserole without any disclosure that it contained pecans, a common and well-known allergen that is not visually obvious in the dish. After consuming the food, she suffered an allergic reaction severe enough to require immediate medical attention and an ER visit. What followed made the situation even more concerning: • The presence of pecans was never disclosed, despite a nut allergy being communicated • After the allergic reaction was known, staff boxed the allergen-containing dish together with the rest of our food, causing cross-contamination • Because of this, the entire meal had to be thrown away • A second serving of the same dish—which we did not order—was brought to the table and encouraged to be eaten • The situation was escalated to management, where accountability was notably lacking When we later spoke with the General Manager, Justin Caldwell, the handling of the situation was deeply disappointing. Rather than acknowledging the failure to disclose a known allergen that resulted in a medical emergency, responsibility was repeatedly shifted onto us. Mr. Caldwell offered a gift certificate worth roughly half the value of the meal and stated that the purpose of this certificate would be for us to “come back and correctly identify the allergen.” This implication was troubling, as we did disclose a nut allergy the first time, and the incident occurred because the restaurant failed to disclose that the dish contained pecans. To further address the matter, we escalated the issue to corporate and spoke with Megan Cromwell, Director of Guest Relations. Unfortunately, she reiterated the same position as the general manager—maintaining that the restaurant was not responsible and again placing the burden on the guest rather than acknowledging the failure to disclose a known allergen that led to emergency medical care. At no point was a full refund offered. Instead, both location management and corporate guest relations focused on technical distinctions and deflection, rather than the fact that a guest was sent to the ER due to an undisclosed allergen. At a restaurant of this caliber, guests should not be expected to interrogate every dish for hidden ingredients after clearly stating a nut allergy. The ethical responsibility of a restaurant is to disclose known allergens, handle food safely, and take accountability when failures occur—not to minimize harm or suggest the guest failed to communicate correctly after a medical emergency. This was not a minor inconvenience. It was a serious food safety failure, followed by dismissive and unfair handling at both the restaurant and corporate levels. Until meaningful changes are made to allergen disclosure practices, staff training, and accountability, I cannot recommend this location—especially to anyone with food allergies.

Julian Owens

January 12, 2026 Mr. Caldwell, I am writing to bring to your attention a service experience my wife and I had last night at Ruth’s Chris Steak House in Columbia that was markedly inconsistent with the standards I have come to expect from your brand. My wife, Katrina Fields, made a 7:00 p.m. reservation for two. We arrived on time, were seated promptly, and were greeted by wait staff who placed bread on the table and filled our water glasses. Unfortunately, after this initial interaction, the level of service deteriorated significantly. Approximately 12–15 minutes passed before our waiter arrived, at which point he apologized for the delay. He answered a few questions but appeared to assume we were ordering exclusively from the three-course Restaurant Week menu. While we did select that option, we also added additional items to our order. What followed was unacceptable. We waited an additional 20–25 minutes without any follow-up from our waiter—no update, no check-in, and no service. Having been a patron of Ruth’s Chris for decades, I found this lapse particularly troubling. I then requested assistance from Mr. Lauer, who was circulating through the dining room. I explained the situation, and he personally ensured our dinner salads were delivered at approximately 7:48 p.m. Between 7:45 and 7:50 p.m., we again had to request water refills, as our glasses had been empty. Our entrées did not arrive until after 7:55 p.m. Given that Columbia’s Restaurant Week is currently underway, this level of service is especially concerning. I shared my full experience with Mr. Lauer and requested that we no longer be served by the original waiter. Mr. Lauer handled the situation professionally and did his best to restore the experience, demonstrating the level of care I associate with Ruth’s Chris. I paid the bill as presented for the three-course meal; however, the service fell well below acceptable standards. Mr. Lauer later shared that the original waiter was new. While I appreciate that onboarding takes time, inadequate training risks undermining the reputation of your establishment and brand. I am writing to request your perspective on how situations like this are being addressed and what steps are being taken to prevent similar experiences, particularly during high-visibility periods such as Restaurant Week. I will determine any next steps after hearing from you. Thank you for your prompt attention to this concern.

Sarah Clingman

Made reservations for Christmas since we enjoyed our meal last year. Last year there were people waiting in line to get in, this year it was deserted. We both ordered filet. I ordered mine cooked medium rare and my partner ordered his medium well. Both came out closer to well done. I sent mine back as I could not eat it. Took 20 minutes to come back out. Still not cooked properly but was edible. During the wait, I ate the baked potato so was full. Spent over 200.00. Better experience at Longhorns. For a fine dining restaurant that specializes in steak, this meal was entirely unacceptable. We will not be back.

Mikara B

I posted a review around Dec.3rd but it disappeared. Maybe there was a problem on my end? Anyway- avoid this location. The sides were cold, the Mac and cheese and creamed spinach had a very wrong flavor to them, almost like the milk, cream or butter had spoiled. I couldn’t eat them. I felt so bad but honestly I could not stomach the flavors in those two sides. Something was very, very wrong there! The mashed potatoes were fridge temp cold, so was the creamed spinach. The Mac and cheese was about room temp and the Sweet Potato Cass was burning hot. Something is off with their temp control. Our server had too many tables and was trying his best but he just couldn’t keep up with them all. My mom ordered a salad and baked potato, I ordered sides, neither of us ordered a steak but yet it took forever! Our reservation was for 6pm and we didn’t leave until 8pm! We didn’t order anything that should have taken that long. If we had ordered a steak we would have been there until 9! It’s not like we wanted to rush or anything but it just didn’t add up why it took 2 hours when half of my food was super cold and my mom ordered a salad. We’ve been to multiple other Ruth Chris locations so thankfully this wasn’t our first experience dining at one. If it had been, we likely would never go to another one. It’s very unfortunate given the standards and quality that Ruth Chris is notorious for, yet this location fell so flat. Please, if you’ve never been to a Ruth Chris don’t go to this location! We were both shocked at how bad it was.

Ashleigh Roberts

I visited Ruth’s Chris yesterday and sadly the experience just wasn’t what I’m used to from this restaurant. Our server, Anthony, was okay overall not the worst service, but definitely not the level of attention I normally receive here. The biggest issue was the food quality. I’ve always had great experiences at Ruth’s Chris, so I’m not sure what was going on in the kitchen that night. Our sides came out cold, and one of them took so long to arrive that it finally showed up barely warm, with the cheese on the au gratin potatoes not even melted. My partner’s entree came out extremely late because the order wasn’t put in, and when it did arrive, the fish wasn’t cooked well at all. For the price we pay, I expect exceptional service and at the very least hot, quality food. This experience was honestly disappointing, especially knowing how great Ruth’s Chris usually is. I hope this was just an off night, but it definitely wasn’t the standard we’re used to.