Drive Thru Operator/Cashier seemed to be doing it all and with great timing. Thanks to the cooks who kept the flow. They had a good 7 cars before I got there, during my wait, and after I left.

For a fast food place y'alls cream coffees have no business being that dang good. Man I even prefer the coffee here instead of anywhere else. Asides from that, never had a bad order here or unsatisfying food.

They have mini tacos, so fun!

Delicious burger and new free wifi!

Although our order was slightly wrong, it was quickly made up for by the speedy service, and the refund of the item we didn’t order, along with them allowing us to keep it. All of the staff were incredibly kind and helpful, and I even overheard them receive positive feedback from another customer, and they were all very grateful. Although I don’t often eat fast food, I would totally recommend this restaurant to anybody who wants a quick, nice meal.

Can I just say your crew goes above and beyond!Tonight‘s burger combo was the best crisp lettuce, always consistent with temperature. Never cold food ever. Love you guys. Sooooo Gooood!! YUM 🫶 THANK YOU! 😊

Wow, today I went to the self-service and they treated me very well and they offered me a combo that I liked. I was ordered separately and the manager suggested that I do a combo and it was really good. Thank you, good service. I think it said in its name. IRMA was very kind

Chip Estrada

Love the Tacos, had 8 of them. Wish there was a Jack in the Box in Florida

Natalie Bobe

Its always a wait but my son said best J.I.B BURGER YET tasted fresh. Nice but slow.

This place is where I grew up with has changed a lot but luv all there menus and breakfast jack and super tacos jumbo jack egg rolls and many more they have a great selection ,I could go on but try for your self.

Not sure why they give so many packets of hot sauce, I ordered 8 tacos and got 27 packets of sauce, last week same I got 24 packets ...just sayin ease up on the fist full of sauce

Good food... the wait was long but it was late Saturday night. They remembered everything so over all was good.

I visited this location on 11/01/2017 and it was my best experience at a Jack in the Box. Alvin confirmed my order twice and even checked my bag before handing me my order! I was greeted with a smiling employee that was eager to please their customer. Lunch was hot and delicious. Try the new Taco Nachos

Service is slow through the drive thru. And the outside lighting has a lot of lights that need replaced. The girl at the window was very nice and didn't just give me my food, she actually spoke to me and told me to enjoy the rest of my day! That was a plus+

It was very tasty and freshly made. . onion rings were super hot. :)

JJ MUSGROVE

Great menu for a variety. I like the Grilled Sourdough Burger the most, especially a double meat Grilled Sourdough Burger. Not all J.I.N.B have the Breakfast Scrambler Sandwich but that is my favorite breakfast sandwich. I get the Bacon & Egg Breakfast Scrambler with Cheese. Very good and tasty. Hey, Jack let's make this sandwich a permanent item on the menu 😋

Jack in the box is usually good but the service isn't the Greatest and the atmosphere sometimes makes me feel like I'm gonna get mugged.

Can't recall the last I'd visited---but do recall it was for some sort of breakfast bowl, which was delicious. This time we had hamburgers, fries, and drinks. The area was clear, the service quick, and the meal enjoyable.

Well the place was as clean as can be. The service was excellent. The staff was very friendly. However, I was disappointed in the food. I got the chicken sandwich, and all I saw was bun. I think you can get something more appealing at McDonald's. I also got the bacon Swiss burger too. That was also a bust, because I was expecting lettuce and tomatoes. It tasted like their bacon ultimate cheeseburger. Needless to say, I felt like I was eating a dry burger.

Food was good. There was an employee that seriously annoyed me. Her boyfriend was there and gave him a free cup for no reason. I was waiting for my meal while she stepped out to talk to her boyfriend. Jack-in-a-box you have to do better in finding employees

The food tastes good, but the price is toooooo high. Example: 3 meat bureto was $7 now $13 within a few months. A steak cost that much. The employees are nice.

The food is pretty good but the customer service is hit or miss. Sometimes they just say "I am sorry we can not take your order we don't have enough staff like midday.

Been here a few times. I have a family member who likes it. Not one of my favorites.

Most of the time there missing some typ of item. This recent visit they had no Fountain drinks at all just coffee I would understand some drinks but not all

Been to this location everytime in in Buda and they always disappoint go to whataburger instead

Good location....bad customer service. First they got my order wrong but i dpnt blame them it couldve been my lisp and miscommunication. Second you can here the employees being rude in the back i spanish and talking about customers. Im hispanic and bilingual in spanish and english but mai ly speak english plus i was able to ubderstanf them clearly. Third, they had hispanic/mexican music playing in their work area at a pretty high volume to were you could hear it anywhere in the building. Management could use a refresher on customer service. Other wise good location...

The store totally failed to provide what I ordered. I was traveling back home from Austin, so by the time I realized their failure, I was miles down the road.

TXWylde

I had picked up my son from his friend's house and he wanted Tiny Tacos. We pull up to the speaker and I order 3 boxes of Tiny Tacos and a Jr. bacon burger. The kid who is working the drive through hesitates. I am thinking to myself he is new and does not know how to ring up tiny tacos. He tells me my total of almost $8 and I knew he had the wrong order. I get to the window when he repeats my total the Jack int he Box app with the picture of the tiny tacos and say "This is what I was ordering." He rolls his eyes and updates the order. There was zero apology or anything. He acted like I was wasting his time. He has to make the tiny tacos fresh and when he hands me both bags, one rips and falls down on the ground. He tells me "I will make you a fresh on." Again, there was no an apology, or anything. He also should have folded the top of the bag over and handed me the bag correctly instead of almost throwing me the bag. We wait again until the finish the tiny tacos and he hands me the new bag. He did say "sorry about that", but was very curt about it. It sounded almost forced. To the owner of this Jack in the Box, you store is hit or miss. Sometimes service is top notch. Other times, whoever is working at night probably needs to either not work at Jack in the Box or go work on the day shift. The young kid working the drive through should learn listening skills. He also needs to repeat the order back to customers so he does not get orders wrong. I get it that mistakes happen. He should have apologized first and not roll his eye at me when he got the order wrong. I get that is hard to find good help these days. I would think that folks work night are the more seasoned folks that have a bit of experience.

Leo van Oudheusden

Not quite what I remember from years ago. All the tables were dirty, food not only came out wrong, but was lacking in flavor. Had the sourdough jack, curly fries and 2 tacos. The curly fries were good, but the chicken nuggets we got were under cooked. Will not be returning.

The lady taking my order didn't understand me at all looks like she didn't know any english at all and got all my order wrong!

I did an online order for food and they gave me the complete wrong order. Not what I asked for and they forgot my drink too This is very unprofessional right here.

Corporate needs to send in backup. Their soda machine was empty, understaffed, and I had to wait a half-hour to get food in the drive through. I feel sorry for the over worked employees at this location.

Ordered a custom order because I am allergic to onion. I get all the way home and there's loads of onion in the hamburger. I called several times and no answer. Very bad business.

Went there tonight around 1240am even tho they close at 1am nobody didn't answer the drive thru. So I pulled up at the window the lady seen me but ignored me . I sat in the drive thru till almost closing time nothing still no service

I would have given it zero stars if it was a option , seems like everytime I go to this location they can not take any orders because their system is down , this has happened the past 4 visits .

Doing a pickup today. Drivethru blocked. Doors locked. No answer on the phone. No signage explaining wth is going on. Just don't bother.

Every time I try to hit their Drive thru past 11pm it takes at least 10min for someone to acknowledge I'm there and with so many other options within a stone's throw... I always end up spending my $$$ somewhere else. Such a pity as I remember enjoying JIB back home...

I've lived here for about 6 months.. and I don't put in bad reviews unless there is good reason... And this is consistently the worst jack in the box I've been to... Closed when I've never seen jack in the box closed and they've had a taco sauce shortage for the entire 6 months I've been here.. order 2 tacos and you get two sauces .. drove here and disappointed once again.. I decided I was putting in a bad review before I left the parking lot.. and I won't be back..

If I could give zero stars just would. I had to wait for a response for over 10 in the drive thru, then that messed up my order (mistakes happen I understand) then they closed the dining area over an hour early so I had to wait in line at the drive thru again just for them to give me a completely different order. Awful customer service I will not be returning to this establishment!

It took 10 minutes to get our food with no one else was in the restaurant. While waiting for our food I noticed the dirty lobby. There is mold in the ac vents. The drink machine was not working. No taco sauce. Avoid this place!!!

I ordered a basic witch shake and the monster tacos my shake wasn't even mixed there was pumpkin and Oreo all on the bottom of the cup and there was so much of the pumpkin flavoring at the bottom it was inedible and the tacos they gave me weren't even the monster ones they gave me two half empty shells like seriously disappointed here

This place is terrible every Saturday night it’s suppose to be open 24hours and this is my 3rd time going thinking...... Maybe this it a PRANK, maybe they are SHORT STAFF, or maybe every Saturday night these irresponsible EMPLOYEES decide to take OFF and leave the store all by itself. No one is ever working......... ALL I WANTED WAS SOME DAMN TACOS just terrible Jack in the box in Buda just freaking close on Saturdays why promote something that isn’t true. Sincerely A VERY HANGRY Buda Resident

2am no other cars or other people in resturant. Went through drive thru, was asked to wait. 5 min later they took my order. Got on the road, wife pulled food out and it was wrong. Had to get to the airport so i could not turn around to get order corrected.

I wanted to order two breakfast sandwiches, and an orange juice. The girl looked at me like she didnt understand and asked "what number?" I repeated, I dont want the meal, just the two sandwiches and the orange juice. She again, replied (with a dear looking at headlights look) "ih, what number?" I turned around and just left. That has to be a new low for Jack in the Box. This wasnt a language barrier, this was a level of intelligence problem. Has this service industry really come to this? I knew some restaurants have done this, but they actually show people how to do other requests. Im disappointed at Jack in the Box...thankfully, I only drove thru here.

Buda tx,location is never open for breakfast,no signs to let you know what’s going on and the drive thru had safety cones to block it. Funny thing is that there are people inside but no service,sorry taking my business elsewhere

I understand there is a lot going on right now, but if you're going to remain open, be prepared. I waited in the drive through for 40 minutes today. They were not taking orders at the drive up screen. They were making one order at a time, when you pulled up to the window. This is completely unacceptable. Due to the way their drive way is set up, you cant even get out of line. Dont go here expecting fast food.

Act like they can't here you take the order. Takes five minutes to take your order when there was literally nobody in line or inside. I speak proper English with no accent and they act like they can't understand. Asked for curly fries and gave me regular fries. Had to repeat my drink multiple times. Who doesn't understand Powerade.

drive thru, there were NO other cars in line, Soon as I pulled up, she said to give her a moment, I waited 10 MINUTES!! then a line was forming behind me so I just said "hello"and she snapped. "I said give me a minute" I waited another 5 minutes and then I left. Terrible service

They seem to have a lot of issues with their systems, apparently preventing them from taking anything but online orders. I wonder what systems are down that prevent in-person ordering while keeping online ordering.. online? We ended up getting stuck in the drive through for 10 minutes, unable to order anything, unable to pull through. "Our system is down" isn't very believable when they're obviously handing out orders to Door Dashers.

Got there around 9 10 pm to drice through. I ordered and got out at 9 40. There were two cars ahead of me... I'm not sure they were under staffed, but 30 mintues wait at non rushing hour is not understandable. Even cashier didn't greet or check my order. My food wasn't good as other locations. If you see these comments, please think one more time.

I give it one star because every time the pineapple express shake comes out, they never have it. I go to other restaurants and they got it, but for some reason this damn restaurant never has it. Insert mad emoji.

The bun was still and they didn't have any dr. pepper or maybe they just didn't feel like refilling it. The coke tasted funky but not bad just not like it should taste. The lady who was working there did give really great customer service and was on her job steady and I give her 5 stars!

This has to be the worst location I’ve ever visited. The guy was completely rude, took him way to long to get my order, has no communication skills, no customer service skills. I would pass on him being slow if he said anything, but it shouldn’t take you longer than 10 minutes and here I am 20 minutes in. Do better.

You're rap sucks. You lost a customer because your credit card processor payment company gave an error 502. Can't believe you guys have this many locations and you can't get your app to work.

Went today asked for the slider box combo. The drive through person had no idea what I wanted even though they have a sign promoting the slider box combo. After several minutes she said ohh you want the little burgers. I know people need jobs but please put somebody in the drive that understands customers. I believe it was a language barrier.

Literally went at 10:15 pm maybe one customer inside went thru drive thru waited about 5 min for them to answer then when they did he said give me a moment I said ok waited about 10 min never asked again so I left

Went thru the drive thru tonight. Got curly fries - stone cold; tacos that were greasy; egg rolls that were ok and a ranch chicken sandwich that seemed to be missing half the piece of chicken. It seems hard to believe that the piece of chicken would only cover half of the bun. That can't possibly be right - not.for $6.99 for just the sandwich with 1 piece of bacon cut in half. Extremely disappointed!!!

My family came through the drive thru this past Saturday night. February 3 and spent $60 worth of food, when we got home our fries were old and were not even halfway filled. The burgers were good, but literally everything fried was just trash. It's just upsetting when you are expecting fresh fries and instead get old fries, that aren't even filled all the way. And I also heard one of the employees tell my daughter, "why did you have to order a shi* ton of food." And he seemed very annoyed with our order because it was a large one. I think his name was Devin, from what I saw on his name tag. But really, that is just so rude!! How could you talk to a customer like that???? We just came through to get food for our friends that were visiting from out of town. And we come home to bring them old food! Our family friend Nur said that it was the worst food he had from a Jack in the box, we felt so bad. So what I got from my visit at this Jack in the box in Buda is that their employees have terrible customer service and that the employees obviously do not care to give out quality food.

This place has no AC. Like is it not legal to make your employees work in 100° building the women who work here look like there going to pass out. This is so wrong. I bet if the owners house ac went out it would be fixed that day but this place has had none for over a month I will be calling texas work force commission on you people

If you like cold soggy under cooked fries and chicken tenders this is the spot for you.. This is one of the if not the worst Jack in The Box experiences I have had..

Let's say, you haven't all day and you notice it's about an hour before jack in the box closes. Well, don't order from this one after 11 pm. Twice, I've placed a mobile order, thinking they're open until midnight. Nope, jokes on me, someone decided to close shop early, come the drive thru and act like no one is there. I can see your car and you!

They don't greet you, act like they don't see you. We stood in the front forever and noone even looked at us. They had one car in drive thru and we were here before them. We stood there 5 mins for We walked away.

I shouldn't even left a star this jack in the box is not where to come served me 2 Chicken sandwiches like this

This is the third time I’ve ordered from them via uber eats and each time they’ve successfully left out a part of my order. Needless to say, I will not order from them again. My recommendation, Training, or giving that position to someone who works diligently

Went to order food and on their menu at the location. They have a bundle deal we wanted to try. When trying to order they said it was online only. So... do they not want any business???? Why would you have to order online in the drive through? Not a very smart way to run a business and keep customers. Don't think I will be returning, will go elsewhere.

Terrible service its like these people dont know how to use theyre pos system. Always a dirty eyesore

Way too overpriced, $17 for 3 chicken strips and 2 cold hashbrowns that just fell apart anyways.

The lady at the window in the mornings has a poor attitude and her finger nails had dirt caked underneath. My order gets messed up half the time as well. Today I got the wrong items in my bag I told her that I specifically ordered the #26 and her response was “you said #23!” I order the same meal every weekend. I think I’ll start driving out to Kyle for a better atmosphere and better customer service.

The dark haired woman at the counter this morning July 5th 2024 gave the worst service I have ever received. Literally snarled at us when we came to the course to order. She talked rudely during the entire transaction. They got the order wrong and she rolled her eyes at us. How do people like this still have a job?

I had ordered 20 tacos and was missing 2 tacos and 2 orders of mini churros and when I called several times to let them know, no one ever answered the phone. I showed up the next day with my receipt and the person in the drive thru said there would be a long wait and I said that would be fine so that I can get the items they owed me. She sighed big and had a very ugly attitude and said okay. I only waited 3-5 minutes so I guess they just didn't want to work. Bad attitudes and poor customer service.

The food was good but the customer service was terrible! The Shift Manager was working the window last night and didn't give me any sweet n sour sauce for my egg rolls. I didn't notice until I got home so I went back and asked for 4 packets. The same lady Shift Manager gave me two. I told her I asked for 4 and she refused to do it. lol She only gave me one more and said "supplies were tight" right now. Even though she forgot to give me any and I had to drive back, that was all she had to say. So much for customer service huh Jack In The Box?

I wish I read the reviews before trying to go here. Don't bother.

Jack in the box says they're supposed to be open 24 hours at this location every time I've come because I work late they've been closed nine times out of 10 and it's frustrating The lights and everything are on even appears to be open but they block the drive-thru with a pallet to discourage people from coming I'm guessing.

This location is legit never open until the posted time. By 11:30 each night, they have stopped answering the drive-thru speaker. Employees are inside, lights are on... but the drive-thru is backed up with cars that eventually have to give up and drive off. The franchisee should fire his entire night crew and start from scratch.

We literally got this today! Not sure why we got two tacos with a pinch of meat, very disappointing

Humberto Herrera

Every time I order and pick up my food, there’s always some food missing every time. I don’t know what’s going on, but you guys have to double check your food.

Mary Urquiza

If i could put 0 star would…. I order a large order of onion rings and i was like 🤡 after paid almost 6 dollar for 8 they said it is like that… with those long faces….. sometimes i question if to approach and order or not ….

Matt Myers

Went there to get something to eat. It say its open but the said they were making orders because they were get a truck.

kayne sandoval

Waited over 40!!! Minutes in their drive thru. Employee on headset had a snarky attitude after I kept ordering. Dont recommend this location . #notfriendly #no

Esli Acosta

The place is dirty. All the tables are sticky, the AC never works, it's hot and humid in there. The guy that was taking our order was too busy texting while I was ordering. It took 30 to get our food, and they still forgot to give me all of my food. Horrible place

Mike M

Went back in after ordering my food, and asked for it to be corrected. Lady in the back that they asked to remake my food came to the front smiling/laughing as if she did it purposely due to my custom request that they couldn’t get right.

Cindee Guerra

Sunday morning before church and waited over 15 mins in line with only two cars in front of me!!! Nothing fast good about this place

Juan Garza

Drive thru was way to long . Waited about 40 minutes to spend my money . Would have left but was blocked in front and behind

Graciela Villarreal

I went to Oder n I ask for 2 order of the tacos n to drinks n when. Got the order no drink n she said I said I didn’t wanted cokes this cokes where laughing at me what I said thank you for laughing at me n she cover her mouth what a service

Brittany Britt

We didn’t get what we ordered my husband ordered a sausage burrito got a meat lovers ordered a sausage and egg on sourdough sandwich can’t remember the exact name of it got a burger instead food was luke warm at best sodas were flat and he customer service was not great I will NOT BE returning to this loca

Threasa Brown

Place is filthy and disgusting. Staff seems incompetent and rude. Should have realized that when the only cars in the parking lot are the employees, it was a bad choice to stick around. Whataburger is only a few feet away, I suggest going there instead of this nasty place.

Alex

Place was dirty, the cashier never Never greeted us when we walked in. She acted like we were bothering her while we were ordering our food at a food chain restaurant, the men restroom horrible hand soap was not available in the women’s restroom was clean and had hand soap. I had to go into the women’s restroom to wash my hands

bekka v

12/22/24. Not by choice visitor wanted this crap. And they didn't fail. Cold food, nasty fries definitely left in hanging basket over old grease, sodas were flat. Definitely need health department to surprise visits them. I stopped got snacks cuz no one wants to eat this nasty stuff. Menu had 2 for 5 sausage corsaints ordered it, was given bunch of excuses finally was told we aren't offering it, "I can't get it to come up." "Why is it on your menu boards?" "Nothing I can do about it, maybe they'll take banner down this weekend." My thought stick sold out on it, or just remove it. Placed different order, kept correcting him. "Did you correct my order?" I entered what you asked for!! At this point I feel like there maybe spit on the food with the attitude I was given 🙁😟🫤🤔

vee bee

How is this place still open? The food is disgusting. When did the tacos go from two for $1 to now two for $1.79 for this?! the quality the quantity is just ridiculous. tasted like I was eating a cold cheese taco unfortunately wasted my money and just threw it away, on top of them getting my order wrong and now I have to wait a few days to get my money back.

Rick E

Staff was not friendly at all. Also asked if wanted regular or curly fries. Not sure why if they just give you half n half.