Brittany Love

Today was my first time at this Tim Horton’s and the staff is amazing. Both ladies I interacted with were so kind and friendly. One had the same name as my daughter (Zoë), so she was extra sweet to her. Huge shout out to both of them. We will definitively be back!

Kayla Pizura

I live really close but I don't ever stop here but I saw they have a Oreo frozen drink but I did ask for some caramel added also. It was good but not my most favorite drink. But I would still come back to try something else. I love refreshers so if they have one I will definitely give it a try.

Korrin Jensen

Today was literally crazy- they had a long drive thru line which is typical for that time of day. I waited 25 minutes and I pulled up and he said my card declined so I told him I would come in- he didn’t tell me the lobby was closed. There were customers In there. There was an employee attempting to tell people to leave. I checked my account and I had money so I tried to get in. The employee said I could go in but he was locked out too. There was no communication among employees what was going on. I asked and he said that they were out of a lot of food. From my perspective they need to limit the number of door dash orders. And if it gets bad then close the drive through not the lobby. People should be able to come in and get the sugar that was forgetten. I also think door dash should have a shelf inside instead of clogging the drive through. Not sure why you ran out of food but basically every Saturday morning will be busy 9am-10am. Hire an extra person for that hour or prep extra food for that time. The staff are always stressed but they need to prepare for the rush rather than wallow in the rush. Close the drive through before it gets busy if you have a lot of mobile orders. If people come inside they can snack on their donuts while they wait for their coffee. In summary:communication amongst the team, prepare for the rush, prioritize the lobby rather than the drive through.

Danica Carlson

We used to frequent this Tim Hortons with no problems. The past few times we have gone have been a disappointment. Last time the walk in entrance was locked with no explanation and only the drive thru was available. This time we asked for an “assortment” of Timbits (they gave us mostly all chocolate) and they didn’t put sausage in the sausage breakfast sandwich we ordered. They were also out of stock of several baked goods items before noon. Not worth the time and $$.

Marty Wallace

I love the Tim Ho’s turkey sandwich and find it a good value. It’s normally put together pretty well but they are skimping on lettuce. My daughter’s BLT had very little either. The past several visits, their staff have been very nice and I appreciate that above all else.

Tammra Schiller

Ordered a chicken wrap and coffee for lunch via the mobile app. I am not sure what is with the service here, but it is very inconsistent. I let the person know at the speaker I had a mobile app order. She said she pulled it up. This was 5 to 7 minutes after I had ordered from my home. I can certainly appreciate making orders fresh vs making them right when ordered. I get to the window and a person says to me ‘you’re the mobile order, right?’ It was 12:30pm, I was the only person in the drive up and from what I could see inside, only customer. There was no one at the counter, but there may have been customers at the tables inside. It takes quite awhile to make the wrap which was fine. But then they told me I was all set and hadn’t given me my coffee. I just don’t like feeling as if I were being unpleasant asking for my coffee as well. The associate just said “oh yeah, forgot that” and went about getting a large coffee with cream together. Not the best experience, but not the worst at this location.

Waited 5 minutes at speaker box [drive thru], then I left as they never took my order. Not like Tim Horton's so I hope all is okay at this location.

Eric Welch

So, as much as it’s convenient to grab coffee here, I’ll drive out of the way to DD. For the love of God, why is it so difficult to make a large coffee with “Double cream” ONLY. First I ask for the “double cream” and get a Double Double. Then next time I ask for the coffee with a “Double cream” only and get a “Double Double”. Then I ask for Two Creams ONLY and get a “Double Double”. Absolute nonsense and idiocy. It’s not I’m order 3 things in my coffee or a huge food order along with it.

Rachael Reich

Ordered second photo shown, received first photo, a couple crumbs of scrambled egg. Waited 15 minutes for food to come out with no communication from staff moving in slow motion. My daughter orders the geolled cheese panini, it was loaded with butter inside the sandwich and the bread not grilled.. disgusting food. Zero effort. Careless staff.

LeuNatic Nstrumentals

Usually the staff here at store #9013 (Canandaigua,NY) is upbeat and friendly, but TODAY I experienced discrimination on a new level. I'm ashamed. The "manager" (shift leader?) with heavy eyeliner and tattoos all over her arms was a complete unprofessional and should be looked at further for customer service fraud. This so called "manager" (of what?) expressed to me that my order was a BIG INCONVENIENCE to her and her 11 employees (including bakers, drive-thru & dining room) and that I "should call da number on da receipt next time ta pre-order". I ordered 6 plain bagels and 6 standard glazed donuts with a large coffee. None of the bagels I ordered were toasted or cut, I simply requested 6 of them thrown in a paper bag. The drive-thru station (which by FAR takes priority over customers standing a couple feet in front of them) has a seperate station that holds bagels and other edibles for quick service and was overflowing with “plain bagels”. In her cocky, snappy responses she condescended me as if I was a PROBLEM and I’m not sure if Tim Horton’s was built on this type of bully behavior. As a uneducated civilian in customer service and social situation awareness technique/body language studies, I would of walked away obedient and followed this old lady’s orders regardless of how WRONG and/or unprofessional she is. She even had the audacity to command “get back over here cuz’ I can’t hear you over there” as I was trying to get a look at what they had in their bare metal slots. Now, I’m back by the register where this lady can hear me, but now I can’t see what I’m ordering. Not to mention I was made to feel rushed, as if my order wasn’t being spoken fast enough because it was “mediocrely busy” at best. This wasn’t a “morning rush” by FAR…….happens to be Memorial Day. I understand what it’s like to work retail, fast food and everything else in between, and the answer to letting out frustration because you have to work a holiday is NEVER ‘taking it out’ on paying, repeat customers. As I walked out baffled about what I just experienced after I paid and received my inconvenient order, I walked to the parking lot crossing the drive-thru lane about 10-20 feet away from the ‘drive-thru speaker’ and couldn’t help but hear the conversation taking place. The SAME OLD LADY (with tattooed arms, caked on foundation and 3 inch width eyeliner) was talking rude and being short with the car in the drive-thru! “I told YOU, we ain’t GOT everything bagels”. This is how store #9013 treats United States Veterans? What a shame Tim.

JAMES KAVANAGH

The staff needs training on how to properly make, present, and send out the food ordered. Half of this wrap is completely empty. Ive let it go like 4 weeks in a row hoping something will change. Also sleeves should automatically be put on hot cups, What are you saving the sleeves for ? Its to protect your customer from burning their hands and suing your company. The people are friendly dont get me wrong which is why I keep coming back. But food prep, and making food needs serious attention to training.

Nick Lamoureux

Talk about fast food! This sandwich was ready in one minute! It makes sense though, because there is only a thimbleful of meat in it. This is one of the worst values for money I have ever experienced. 5 bucks for this awful thing! First and last time eating lunch at a Tim Hortons.