jessica zerul

IT IS JUST SAD for me to have to write this review i have been going here for the past 12years never had a problem loved the way things where especially a worker if i recall her name karla very respectful young lady any time there was an issue she was fast very helpful even on busy days because of her i kept coming but lately i have been going elsewhere sadly THIS PLACCE was not how it used to be a tried to talk to the manger fidel he did not help i complain for them giving me the wrong order and he was disrespectful about the fact i was complaining his eyes which was rude where was his manners?!?. CLEARY CANT DO HIS JOB very burnt rice, long wait, i would go here everyday after work since it was the closest to the school i work at i am very disappointed i asked were karla was they said she wasnt here at the moment all i have to say is i am deeply disappointed with there food at the moment hope to come in a couple of days to see if there is any improvement

Renil Raphy (Weekend expedition)

Just now I ordered a food in the kiosk for carry out and when I opened the packet in home it's completely different. So I travelled back 10 mile up and down and informed them and they are treating it a normal thing. Not in a nanner tof apologize they treated me. Very bad customer experience

15nobleone

The service was poor. Lugden couldn't take my order. The self serve machines were down. One did not work the other didn't take the money. People do NOT COME TO THIS RESTAURANT.

Enmanuel Pineda

This people are robbers, I just bought a chipotle burrito and I ask for cilantro dressing and they say I have to pay for that and I said ok and also told them to not give me the other salsas and they didn't give me the cilantro dressing and they did put the other salsas and plus the burrito had more air and beans than chicken it supposed to have guacamole and it didn't had anything just beans rice and a lot of air for real the worst. And they charge me 18 dollars because it supposed to be a combo but guess what they didn't give me the chips. Total robbery.

Daniel Rodas

Went inside to order my food with a cashier, cause i wamted to ask for a special request Guy tells me to go through the drive thru FFS

Dawn

All online sources list this location's hours as being open until 11PM. My friend drove over to get some take out while we worked late, arriving at the location at approximately 10:25, but well before 11. There was an employee (looked possibly like an assistant supervisor or shift leader) standing outside the main entrance to the dining room conversing with someone he seemed to know personally. When my friend attempted to enter the location the employee blocked his path and bluntly stated, "No, we're closed." My friend sought clarification given the location hours listed, but the employee just ignored him and pulled the door closed, shutting it right in his face. EXTREMELY UNNECESSARY RUDENESS! It should not be too much to expect the business hours to be listed correctly!

FRANK CARMONA

Ordered food through the app for in store pick up. App said to pick up at counter at 10:15pm. Doors are locked and staff is ignoring me. I live across the street and decided to walk instead of driving. Why does the app allow me to order food if the lobby is locked. Horrible!!

Richard Mosser

I love El Pollo loco which is why this was so sad. I ordered the double habanero chicken salad today. There was about a quarter cup of chicken the bowl was mostly rice and this thing was $15! Thank you for making me sad, hungry and angry all for the price of $15.😞

Erick Chavarria

If you are gonna sell to your customer's food make sure it is fresh!!!!. And not 3 days before. I will not pay for that is 3 days old and overfried. We bough 4 orders of 2 pieces and they where awful. Makesure you give the chicken from a day before to the homeless.

UpperLevel- Entrepreneur

This place was one of my favorites to get grilled chicken and the best was the green salsa, very creamy and great taste chicken until yesterday.. I visited this restaurant to get some dinner for the family and all I got for my money was poor quality grilled chicken and some kind of watery green salsa🤢, not as flavored as it used to be . The chicken was really poor, the salsa was so liquid that seems to me that they didn’t have enough for the day and looked like they added water to assimilate it, the taste was awful 😣. The person taking orders was happy to take my order, she I requested for my family meal 15 green salsas, and she told me I’ll tell the servers to add them, after I paid all was good, at second window I grabbed my order and I noticed 4 red salsas, and 4 green salsas, I asked for the rest of salsas I requested, the employee said to me “sorry the salsa person is not here, we can just give you another 4 more”I said ok, when I finally arrived home, the chicken was poorly prepared, and salsas were really bad taste, I called the restaurant to let them know if they were aware of the situation, looks like they “didn’t even know about it”

+1