David Hughes

The staff was very friendly and helpful. Our waitress was excellent, the food was incredible as usual. It was our first time trying the Cinnabon cheesecake, I have to tell you it was an Out of This World experience! It's definitely our new favorite flavor. My steak was perfectly cooked. However I did not like the way the green beans were prepared/ served, they left a little ends on the green beans instead of cutting them off I personally find that tacky or unprofessional or lazy I'm not sure which one best works in this situation but I would never serve green beans with the little wispy ends on them. The mashed potatoes were a little cold and hard on the surface like they had been sitting on the play for a while, but they weren't that bad. We will definitely be returning

+4

Joyce Romio

Great meals. Photos are of the Bang Bang Chicken and Shrimp specialty entree and the fish tacos entree. Rave reviews on the BBC&S and the fish tacos were delicious. During the week and we didn't have to wait long. Parking was still at a premium but we parked by the theater. Service was great.

Yazmin Escobedo

This visit last night was amazing! My husband and kids brought me to eat here for my birthday. I ordered the salmon with red skin mashed potatoes and my kids & husband ordered quite a few items. The only thing we disliked were the fries. Dry and warm. Didn't taste fresh for sure. We were missing quite some things a few times but what wowed me was that at one point my son wanted a burger and had been waiting for our server to appear, which we understand that she was busy multi tasking, then suddenly a male approached us asking how can he help us. We were weirded out but he explained that he noticed we had been needing help for a while and that he was the manager(it seemed he was dining near us and his friend pointed out we needed help) he actually took time off his dining to help serve us which is something rare to see. He took our order, he even noticed we needed refills & did that as well. We LOVED it! He definitely went above and beyond even though he was probably off the clock. It made any little inconvenient moment PERFECT!! we will definitely be back in our next special occasion ❤️❤️

+2

yam1rts Alarcon

The wait time was supposed to be 30 minutes but we were seated earlier. Our server Michael was nice, attentive and on top of everything. The drinks took a while to get there due to the bar being backed up but they were super good and worth the wait. Food on the other hand came out just on time. Great experience over all.

+1

Love this place! Delicious food, excellent service AWESOME CHEESECAKE! Our server was excellent and very personable. Made our grandaughter's birthday dinner & dessert EXTRA SPECIAL! Thank you, …

Love this place! Delicious food, excellent service AWESOME cheesecake! Our server was excellent and very personable. Made our grandaughter's birthday dinner & dessert EXTRA SPECIAL! Tha…

Love this place! Delicious food, excellent service AWESOME CHEESECAKE! Our server was excellent and very personable. Made our grandaughter's birthday dinner & dessert EXTRA SPECIAL! Thank you…

Love this place! Delicious food, excellent service AWESOME cheesecake! Our server was excellent and very personable. Made our grandaughter's birthday dinner & dessert EXTRA SPECIAL! Thank you, …

Love this place! Delicious food, excellent service AWESOME CHEESECAKE! Our server was excellent and very personable. Made our grandaughter's birthday dinner & dessert EXTRA SPECIAL! Thank you…

We love this location and come here at least 10 times a year. (We’re from Colorado & The food has never disappointed us at this restaurant. We usually share the large cobb salad & skinnylicious lemo…

We love this location and come here at least 10 times a year. (We’re from Colorado & The food has never disappointed us at this restaurant. We usually share the large cobb salad & skinnyliciou…

Oh my goodness! We bought a whole lemon raspberry cheesecake to take home for dessert. It was wonderful! All of our fat cells screamed with enjoyment. Our taste buds sang with pure excitement with …

Oh my goodness! We bought a whole lemon raspberry cheesecake to take home for dessert. It was wonderful! All of our fat cells screamed with enjoyment. Our taste buds sang with pure excitement with …

We always go to this Cheesecake Factory when we are in the town. Food and service always top notch ...even with out babies strolled they accommodated and enjoyed out time there. Will be back!

Thunchanok Sirikantaramas

Had a chance to try just cheesecake. My colleagues ordered lime, oreo amd pumpkin. Hosnestly I don't like much as lime a bit too sour and oreo is too sweet for me also weird taste of pumpkin. I don't even feel the richness of cheese and milk as I expect. Service is a bit slow, maybe because of so many people.

+2

Vanessa Ochoa

Shout out to Jaden for the excellent customer service. He had multiple tables to serve and he still greeted us with a smile, provided us with some menu recommendations, and was on top of our food and drinks. Thank you! The food was good, the cheese cake was excellent, and the ice coffee was okay. Overall great experience!

+5

Yesterday, my husband and I had brunch at this restaurant. It is located in the Otay Ranch Mall. Even though it was a Saturday, we were quickly seated. Our table was located nicely, however, it was …

Yesterday, my husband and I had brunch at this restaurant. It is located in the Otay Ranch Mall. Even though it was a Saturday, we were quickly seated. Our table was located nicely, however, it wa…

Jose De La Rosa

Hot food temp was unacceptable. Ate it didnt care to complain, don't suggest anyone to eat lukewarm gumbo it did not sit well. Cucumber lemonade was good a refill would have been nice. Nice spot but food is so so, its more for the experience I suppose. Won't be back for a while

Leslie Rosales

About a week ago I ordered the shrimp scampi. A few minutes after I left I started to feel nauseous . I threw my left overs away. I know it was food poison because my symptoms lasted 3-4days. I don't think I will order that again. Just FYI make sure the staff that's handling seafood have some sort of food handling training. We wouldn't want to serve anything like that to a CDC Agent.

Jennifer S

Been here a handful of times; what you can predict is that the food will consistently come out the same each time. What is variable is the service; sometimes the servers are attentive and MOST of the time they’re FORGETFUL, slow, and rude. We had a few waiters who sat us, took our order, and would walk right past us multiple times even with our hands semi raised trying to flag them down. The cheesecakes, as everyone knows, are large to share. This location does not have all the cheesecakes available though. They do have to go boxes. None of their food is memorable though

+1

We love the cheesecake Factory menu so we always visit when we are in town. We had family in Chula Vista so they called and the lady who answered said they can’t take a reservation of more than 6 p…

We love the Cheesecake Factory menu so we always visit when we are in town. We had family in Chula Vista so they called and the lady who answered said they can’t take a reservation of more than 6 p…

DO NOT ORDER CURBSIDE/PICKUP at this location. Filtering the reviews for curbside, it looks like it has never improved over the years. I should have checked the reviews before I wasted my whole hour waiting at curbside. When I arrived I called and I waited 20min before going in to check in on the food. Bakery had my cheesecake ready and I received them and proceeded to the car. About 40min has passed and nothing. When the food FINALLY came, no apologies, but they were going to get me my cheesecake, (that I already have gotten) I had to remind the guy that he already gave them to me. I'm not that type of person to take advantage of the situation. They are not proactive nor apologetic. I hope the lady that was helping at the bakery today was not the manager, because she was not professional and is in need of some serious sensitivity training. A simple apology could have gone a long way instead of stating that you guys will be getting an app soon....how does that help the situation for today....There were THREE people behind the counter...all THREE looking at the SAME screen. One could have been going outside apologizing or calling people letting them know their orders will be delayed. The line for curbside was going out towards where California Pizza was....thats how slow curbside is. The other employee could have been checking on the food and the other helping people at the counter. Why does it take three people looking for one order on one screen? Fix it and do better!

I was expecting much better service. The staff seemed stressed and overwhelmed. It was my birthday, but unfortunately there wasn’t enough staff to make the experience special or even acknowledge the occasion. They also forgot to bring the bread, and my dinner arrived incomplete because the tortilla was missing. For a family bill of over $100, the experience was disappointing. That money could have been better spent somewhere else.

This review is based solely on our experience with the reservation process. I made a reservation for 11 people a full week in advance and even called earlier that day to confirm. The person I spoke with confirmed the reservation, so the restaurant was clearly aware that a large party would be arriving that evening. Our group arrived five minutes early and checked in with the hostess, who confirmed that we were checked in. Despite having a 6:30 reservation, we were not seated until after 7:15. I checked with the hostess three separate times, and while I was told repeatedly that no table was available and that we would need to wait, there was never an apology or acknowledgment of the delay. When I mentioned that we had a reservation, I was still told we would have to wait. This was truly disappointing. I completely understand that unexpected issues can arise, but with a confirmed reservation, our party should have been one of the most anticipated arrivals of the evening. That said, our waitress was fantastic, and the food was very good. A simple apology or a small gesture—such as an appetizer or dessert on the house—would have gone a long way in improving the overall experience.

Just had the worst experience at this location. We were told (by the manager) that it would be a 20 minute wait, and we waited for over an hour. When asked about an update after 30 minutes, the hostess said we were next. They then proceeded to seat about 6-7 groups in front of us. When asked for another time update, the hostess, again, said we were next (not sure if they know what that word means). When we were sat, we had no silverware. We waited for about 10 minutes to put in a drink order. When the bread came out, we still had no silverware. I was eventually able to wave our server down to ask for silverware, and they were extremely rude. We eventually left after being seated for 20 minutes and not receiving silverware or a drink. This place is awful, the staff (managers included) are incompetent and despicable.

Chris Varney

We recently had a lunch date at Cheesecake Factory. When it was time to order we waited over 10 minutes for our server to come back. There were also no straws for our drinks so we had to wait until she came back to take our order before we could drink anything. When our food arrived, both dishes were missing items. My salad which I asked for the dressing on the side had no dressing. My husband ordered a plain cheeseburger with fries. His order came and it had no fries. They said they were waiting on them and there was also no cheese on his cheeseburger. Both of us started to get frustrated. The dressing and the fries came but they had to take the burger back so they could add cheese. So now he had French fries but no burger. He had wanted to enjoy them together but that wasn’t the case unless he wanted them cold. Then they brought the cheeseburger back but the slice of cheese looked like it was just taken from the fridge and placed on it. It wasn’t melted like it should be on a burger. More like a slice of cheese for a deli sandwich. Completely in shock this would even come to the table like this, we proceeded to tell our server how it just looked like they just put it on there. She said they did put back on the grill but my husband said well it should be melted and not the way it was. How as a server would you even bring that the table. I have worked in restaurants and retail for over 15 years. I couldn’t believe the lack of concern she had for the situation. Then she brings it back and doesn’t check if we need refills on our drinks.

Brittany Phillips

Not sure where to begin… We walked in, got a table after 10 minutes, and the hostesses were great. After sitting down, we waited 10–15 minutes before our server showed up to take our drink order—and then she never came back. After another 10 minutes, I finally got up to find someone who could help us. The server I approached was wonderful, extremely kind, and clearly doing her best. She let us know our original server wasn’t feeling well and had gone to the back. No big deal—things happen. The real issue was the female manager, named Elodia. Instead of checking on the tables or stepping in to help, she spent most of that time chatting with the male manager and one server, having a grand ole’ time. Then she suddenly started running around in a panic, as if she had no idea what to do. When the manager Elodia eventually came to our table, my wife politely began to explain what was going on. Rather than apologizing or taking ownership, she cut her off with, “Okay, yeah, but I’m here now so what can I get you?”—delivered in a rude, condescending tone. Not joking, you can’t make this stuff up. From that point on, she was our server, and every chance she got, she tried to hand us off to someone else. I worked in the industry for 15 years. This was an incredibly simple situation to fix, but she made it worse at every turn. Then our food arrived absolutely soaked in grease and room temp (clearly had been sitting in the window for some time). At this point, I was shocked—this is our regular location, and we come here often. As a business professional, I can say confidently: this is the opposite of who you want representing your restaurant. If this is how she speaks to guests, I can only imagine how she treats the staff. And I didn’t have to imagine—I went ahead and asked. Not one staff member had something positive to say about Elodia. Every single one of them apologized for her behavior and admitted it’s pretty common. They seemed exhausted even talking about it. That makes even me feel embarrassed for her and the staff.

Erica Deanes

100$ + agree with most that the restaurant in general in good but this location, was not. Saturday night our waitress was nice but was overly welmed. Our food… potato’s were cold and the chicken and sauce was very obvious plate had been made and then just sat for 15 min. Not cool for charging 28* for a meal especially sit down served. Will not be returning or recommending. 😢