Kitty

Rushed me didn't listen to my request and burrito was wet they didn't ask me to get cheese or lettuce and gave me a poorly made 2nd burrito as well worst dinner experience by far since they rushed me through. Clearly speed over quality at dinner time.

Isaac Mccovey

We got there early, right when opening, and I am convinced that the beans and rice were left over from the day before. The brown beans were mush/dried out looking and the rice was clumped firmly together (see pic) ... like you would expect with day old, refrigerated rice.

Allegra Macedo

Unfortunately the stations were extremely gross, everything was getting mixed together/cross contaminated in the seperate bins. Just looked very unsanitary and not well kept at this location. They were pretty busy in there so I’ll give them that, but made me hesitant about eating the food.

JoAnn Markham

Trying to get a salad and free guacamole. My gift card issue purchased online through Chipotle wasn’t working but the frustration came when the guy behind the register didn’t help or offer any assistance. I kept trying and stepped aside thinking he’d have a brain to go get some help but nothing but a blank look. I went outside to try and order it through my phone but the gift card number didn’t take numbers and letters so went back inside again and asked for a manager. He told me she was on break. I finally tried to ask her when she was going back to work to try one more time- the gift card special was expiring soon- she couldn’t understand me so I just left the Useless gift card and left. No one bothered to help or ask what was going on or why I was still waiting. If you’re actually trying to get food there don’t bother. I have one more gift card I bought unfortunately- it was a buy $50.00 get $10- the $10. Didn’t work and hopefully I will have better luck with the $50.00 I am absolutely stunned of the pathetic customer service though. I don’t even want to use what I have but I will try another store as we get it for work sometimes and No issues- Rancho Cordova store- they are Awesome!

Matt Ciccarelli

Went in with my wife and when she was placing her order, the lady behind the counter dropped a spoon that was full of tomatoes onto one of her tacos. When we asked for it to be remade, the answer was no, this upset my wife so she stepped out side and while I was at the register. I told them to give me a second, checked on my wife and then came back in to relay what she want. They ended up throwing our food away and claimed it was our fault. Then another customer started harassing us on behalf of the employees while the employees smiled and laughed on in agreement. They allow this person to fallow us and threaten us while blaming us for their mistake for asking for a taco to me remade.

kandice Reyes

Honestly, one of the worst experiences I’ve had at a Chipotle. I asked very politely if they could double wrap my burrito — nothing crazy, I just don’t like when it falls apart. The worker looked annoyed right away and told me no, like I was asking for something impossible. I stayed calm and asked another worker if I could at least get another tortilla on the side. The first worker then gave me the nastiest look, like I’d just insulted them or something. It was uncomfortable and honestly kind of embarrassing and it continued as I payed All I wanted was a decent burrito, not attitude and dirty looks. The food itself was fine but the burrito still fell apart because they didn't wrap it for me again, but the customer service made the whole experience unpleasant. Definitely won’t be coming back to that location anytime soon.

Howl Root

I had placed a pickup order by the time I picked it up (10 minutes after it was ready) the food was completely cold. The meat was grey and the cheese on it was outside of safe human consumption range, and the rice had hard casings around it. Best yet this was my first time ever getting. Chipotle, terrible experience

Robert

I did not order a side of HAIR with my bowl 🤮🤮 disgusting!!!

andrea saez

This is my usual chipotle, however I’m NOT coming back. $14 for food portions that one employee here (and i’m only saying one employee because i know not all of them are like that) serves that are literally half my bowl is insane. I don’t usually have any issues here, that’s why I was so surprised and genuinely felt insulted when getting my bowl.

Vinny

Helped 10 customers before tending to pick up order customers and kept ignoring me at the register on 7/31/25 8:40 PM ~ rude cashiers.

Kourosh

I paid $16 for this, it’s not even half way filled. It’s supposed to be double chicken, rice, beans, cheese and sour cream.

Cecilliamaire

I went to this location for a bowl. I gave the cashier The Girl my $20. She walked in the back and said her machine is not taking my money. I asked for the manager her name was teresa I told the manager I can show bank statements that my cash is real and I just pulled out cash from my job. I asked the cashier what is her name? She gave me an attitude and told me she doesn’t have to give me her name the manager was standing there did not say nothing. So call chipotle’s headquarters and explain my story. They should be getting back to this location for better training. I was treated unfairly. I hope the regional manager sees this comment and replies back to me. If not, I understand why because of the poor management thanks a lot. P.s if you’re looking for a good place to eat check out the panda express they took my money no problem thank you Panda Express one of the best locations for panda express that they have always hot and fresh

Cindy Winter Baldwin

Now that they raised minimum wage they upped the prices and give you barely any food. I placed a online order for chicken tacos with extra cheese and lettuce and when my husband brought home to me there was 3 pieces of chicken in a taco with no extra cheese etc I had to leave work and go back they refused to refund me said I have to do online and they remade my tacos with like 6 tiny morsels of chicken and tons of lettuce. I’ll never come here again!

Alison Sliwa

Who doesn't put lettuce in a salad? We regularly order food for pickup from the app. It's consistently late by about 15-20 minutes, but we figure hey, everyone's understaffed and underpaid, we'll just order it earlier. But this time was too much. It was actually ready on time, but probably because they forgot to finish making it. I ordered a salad, they put the toppings in, even included the salad dressing, but left out the actual lettuce? Who fills a bowl like 1/3 of the way and closes it up without thinking something is missing? Like maybe the #1 ingredient in a salad? I'm so done with this location. I realize it's just fast food, but this many consistent errors and this much consistent poor service? A $10 bowl of slop? I can't deal anymore. Order at your own risk, y'all.