christine “CJ” alvarado

It was 6am when I picked up my mobile order, but the person at the window just did not seem happy and possibly did not speak up to let me know she gave me my whole order. Also, they did not offer napkins or give me any. No other customers around at the time either. I ordered several breakfast sandwiches and they got smooshed in the bag they were in. Perhaps they could have put them in a donut box. Would help with presentation too but they tasted good.

Shelby Chesson

Let me start by saying I’m Dunkin’s biggest fan and will forever love it. Came to get my usual coffee before work and was told they could not make my iced vanilla latte. So they had to substitute my drink; which was fine but it wasn’t made correctly. When I asked for a croissant breakfast sandwich I was given a cold sourdough bread sandwich with a rock hard patty. Nothing came in marked Dunkin cups or bags, just styrofoam cups and brown bags. I have never experienced this low level of quality from this store. This is very disappointing seeing as this has been my favorite place to grab coffee since it opened.

I go to this Dunkin almost daily. The staff is usually really nice. I went through the drive-thru this past Saturday and let them know I had an order and said my name, they did not realize that they had not turned off the speaker and were making fun of me. Very disappointing.

Fred Martinez

as of now 01-23-26 3:00 pm Service felt unprofessional. Staff were distracted with personal matters during work hours. Not the experience I expect from this location. Came for coffee, not a family daycare vibe. Staff professionalism could definitely improve.

Heather Renee

Kept burning my bagel and then didn’t give me my full order. None of them seem to be excited about being there, got the rudest interaction.

Amber Garner

This is my second visit where they were out of multiple items. This trip they were out of bacon, decaf coffee, and xl cups. This store manager needs to do a better job with replenishment. Employees are not exactly friendly but not horrible.

Mrs. Davis

I'm absolutely disappointed in whoever runs this store. There's been a few times that I've come in and the atmosphere of the people and place completely turn u off. I thought it was just me however based on the reviews I now feel validated. There's only one store and I hope they decided to open a different location or change out management who seems to never be present. I was once excited to go but now I'll just wait till I'm in Austin to enjoy my donuts and coffee. The people are friendly and value their customers this store is disappointing. Also my wait time inside was way more than needed to be with the store not even busy at all

Gage McCallum

Went here today for breakfast and coffee. Out of vanilla and pumpkin coffee flavors first. Then proceeded to laugh at my food order like I was dumb. Finally, as I was handed my food and said thank you, was treated with only a scowl in return. Won’t be back!

Kelleen Stine-Cheyne

Ordered online and picked up at drive-through. Order was wrong, donuts misshapen and cold (not even roon temp), filling was grainy, everything seemed like it had been pre-made and shipped in a day or two ago. Would rather drive extra 10 minutes and go to Shipley's.

Evan Asim

I recently visited Dunkin' Donuts and unfortunately had a disappointing experience with their customer service. The staff seemed disengaged and unresponsive to customers' needs. Despite the establishment not being too busy, the service was slow, and my order was not handled with the efficiency I expected. The lack of attentiveness and a sense of urgency from the employees left a lot to be desired. It's disheartening when a place known for its quick service falls short in delivering on that promise. I hope the management takes steps to address these issues and improve the overall customer experience.

Sahai Fleurant

The girls working there tonight 4/2/2022 got every aspect of my order wrong. This bagel was so hard it was literally inedible and so was the bacon. As you can tell by the picture, it’s literally hollow. They rang me up wrong multiple times and when I brought it to their attention, they just stared and blamed it on me. The quality control is so disappointing. I regret my choice to stray away from Starbucks tonight, but I won’t make that mistake again.

Rance Norman

It's a shame that you order chocolate cream filled and you only get 1 bite of filling. The white cream filled didn't have any filling. I bought the same thing from a Dunkin' in Houston and they were full of filling. I got tired of buying chocolate filled from Shipley Do-nuts and they being 1 or 2 day old Do-nuts. So disappointed in our local big chain donut shops!!!