Hanim Lim

Large place you generally don't have to wait which is a huge plus. Went got dinner. Food is good and well executed but need to work on the service for the price... I get that Chinese place is not friendly. Though if they are doing business to English speaker, they need to at least be able to answer order related questions. We wanted items on the menu but the waiter kept saying they ran out or didn't have... No one in the group spoke Cantonese but he kept speaking to us in Cantonese and didn't tell me what is available. Took us awhile to order because of this. We randomly chose for cause at least 4 items we asked wasn't available and we just kept picking different ones on the menu. Heard it's better for dimsum but was happy with the quality of food.

gordon leung

Excellent banquet restaurant. Generous portions. Almost as good as the m mothership Koi Palace in Millbrae. Large dining hall and plenty of space.

Samantha Jackson

Dropped by here over a weekend. Haven't been here since the pandemic. We went early so there was plenty of parking, but when we left there were car circling the parking lot. The service was good and we're checked in often by the staff. The food was okay. They came out hot and was tasty. But the prices made it hard to swallow. I'm guessing it's due to the area and inflation. Overall a good place to visit with the family.

Y L

Monday dinner treated by my son here. Good flavorful dishes which did not disappoint. Service was impartial. We arrived around 5pm and the restaurant is relatively empty yet the service staff tend to rush us out at the end when we were still chatting over food. Overall, the impression was good, especially the food which I'd give 5 stars for what you could find in the area for quality Chinese food.

+3

Kailiang Huang

One of the Koi Palace in Dublin. Over here, you could have some up scale authentic Cantonese food. The place is a bit small. The distance between tables is not that spacious. The service is decent, as long as you wave you hand, you will get response, better than the Milpitas branch. For the food, it is a bit on the salty side in my opinion. The presentation is pretty good. The portion is medium, running to the edge of small. We had the eel clay pot rice. The rice is a bit wet, usually, and it does not have the eel flavor, it is more of the sauce. The abalone is decent in side, if the sauce a touch thinner, that would be wonderful. Please remember to check the itemize receipt before you sign your name, as they have charge 18% gratitude and did not mentioned that to you. So don’t double pay on tips. The 4 of us cost about 700 for a total of 8 dishes.

+4

Tony

I was there for few times for dim sum. It was quite good but not any more. Service was bad, especially from the only waiter there. I guess it's becos the pre added 18% tips, I found that really makes the overall changes for lunch services. Especially dim sum lunch, what service did we ever get? Place order, add water and nothing. Probably won't visit any more due to the bad services.

Kitt

Food quality is good in general, but i wont come back for regular dim sum day anymore. There is an 18% service charge (NOT COOL !!) mandated in the receipt not mentioned anywhere on the memu/wall until you receive the bill. I researched and confirmed that it is legal for restaurants to charge such which the owner could keep instead of giving it to servers. So if the restaurant does keep it, then the "extra tip" is really just "regular tip" for the servers.

+4

Emily E

Food was some good, some not, soup was terrible,no taste. For the shaking beef the chef put too much softener powder in the beef. Made the tasted weird , Peking duck was good. service was not really good, asked for menu, water, ...etc...took awhile for them to bring it. Not really organized.

+4

Joanne Soo

Let me start by saying that the food is decent for a fancy Chinese restaurant. Some dishes are great, a lot of them are hit and miss. But what really irks me about this place is the forced 18% service charge when their service is horrible. Forgot our food and we had to chase on two separate occasions - by the time the dishes came out, other dishes were already cold. They seat us in a corner where it was difficult to get anyone's attention. And when we do get their attention, they're defensive and quick to dismiss us. I don't expect top notch service but I expect them to not forget our food when I'm forced to pay 18% service. Also, extremely overpriced. Small bowl of white rice is $5.50? And dry + stuck to the bowl at that? The audacity.

Food taste like cleaning material and Watch out they charge a service fee. You don’t know how much. Not explained when you first walked in. Two different menus like they force you to go one way. They tell you the other stuff is not available. Why have it on the menu if it’s not available.

B S

2 hours! We waited 2 hours to get everything we ordered. What a poorly organized and overpriced place to eat. We had a large party and wanted to make sure there was enough food for everyone. We asked for recommendations from our waiter, and went with his recommendations. He failed to mention that our food would come out sporadically and that everyone would get about 1 bite of food before having to wait another 20 minutes for the next dish to come out. And the rice came out at the very end when all of the entrees had already been eaten! How does that make sense??? The food tasted about on par with any other Chinese restaurant, although some was pretty bad. On top of that, our waters were never filled until we asked and the waiter didn't even put in one of our orders.

M J

The food doesn't taste as good as it used to. I ordered the shrimp rice roll and they looked liked hawgaw but in rice roll. My surprise was get I got the bill I got charged 18% service charged (it was just me and my young daughter). On top of that I paid cash. My 2nd and worst surprise was that instead of giving me my change in cash, he gave me a "coupon/printed reward" for the amount of my change. After reading it, it can only be used dine in only, Monday to fridays (I'm working), redeemable at the same location (so I can't use it at koi express) and on top of that it expires in 2 week. I was seated in the back location of Koi Palace, if they don't have cash to give change they should've told me instead of giving me that paper as my change (that has limited use for only 2 weeks). I dont think I will come back again