DadyRem

A good place to have that chicken cravings satisfied. Crew greets you a warm welcome. They have enough seating for a noontime meal. Definitely coming back for more. Enjoy a free entrée when you download their app and sign up, that’s about a $7 value just for you!

will hill II

No different than any other Pollo Loco. Shredded chicken nachos are always great

Mitzi Stevens

Chicken was dry and flavorless. Expectations were too high. You get to watch staff "cook and prepare " but there was no pay off at the end

Dharmendra Ram

Polo loco not same taste as the one on Mack road. Going here since open but I also skip this one to on Mack road. This also only gives 2 tortilla

Dara Hyden

The meal had no flavor! I used to love this place.I had to throw this away. You can see how bland this is. Even the salsa was bland. You had good food at one time. 😫

Amber Carpenter

Normally I have a good experience here, but today they were out of the mango salsa for the fit bowl I wanted. No big deal, so I ordered a different fit bowl, then ordered a bowl for my boyfriend. I asked if it was possible to add spinach to it, and was told that they were out of spinach... Which is a key ingredient of the bowl I ordered, but the order taker didn't mention. We got our order without forks or napkins (in the drive thru!), which would have been pretty problematic if we hadn't been heading home. My bowl was pretty substandard - there was, of course, no spinach on my bowl either; just a bunch of iceberg lettuce, and some of that was pretty soft. Neither of our bowls seemed to have been made with care, and we both felt that they tasted substandard. I'm not sure why our visit last night seemed so off from what I usually expect, but I hope that things will be better the next time I go, because the bowls really are good when made properly!

Tina Palmer

So I just went there & I am very disappointed with this location. I love El Pollo Loco normally, but this time not so much. The avocados in my wrap were brown. The red salsa taste bad & the lettuce that comes with the wrap was wilted, slimy, & brown.. Gross! 🤢 I ate most of it, but it wasn't very good.. 😕

Logan Przybyla

Food is good. This time we went it took 45 minutes to get our food. The staff didn't look like they were in any hurry. Not pleased at all about that. I hope that was a one time thing and the staff learns that they work at a FAST food restaurant.

Phyllis Towles

I ordered the original Pollo bowl with shrimp instead of chicken. Unfortunately, it was incredibly salty, almost like eating a salt lick, and I couldn't finish it. I ended up having to throw it away. On a positive note, the service was friendly. The restaurant's atmosphere was somewhat tucked away from the street, surrounded by trees in the front, making it feel quite dark.

AK

Good customer service, and the employees are respectful, but lazy , also they don’t listen to the customers while customers placing their orders which is really makes hard for customers to receive the right order without any mistakes. They are located in Elk Grove Florin Rd, Elk Grove, CA. This location of El Pollo Loco is decent in size, also the cleanliness is fine, but they need to take it seriously because it is a Restaurant. The bathrooms are not super clean, and they need a little bit of more attention, especially the soap, and toilet paper. DO NOT call them because they will never pick up your call, and actually you can’t leave a voicemail because the system will not let you , so don’t waste your time. They prices are high equivalent to other restaurants , but for so small portions of food plus the quality is poor not good by quality I mean the ingredients are not fresh enough for consuming.The food here doesn’t taste like other locations of El Pollo Loco maybe it is because of the ingredients or maybe because they use to much of canned food, especially beans which is why they don’t have that much of customers, so not crowded at all. They do have a drive thru, but don’t use it for placing your orders because most likely you will receive a wrong order, so place your order in person instead. They do offer different kinds of services like delivery, drive thru, dine in , and takeout, so it depends on the customer which option she/he wants. Yes ! They are wheelchair accessible, but the seats inside the restaurant are not comfortable at all, so hard for disabled individuals to enjoy their meals. The parking lot is huge , and you can’t leave find parking spaces easily including the handicapped spots. My experience was not as expected because I was handed wrong order not only that they were not acknowledging that that is their fault not me, so I should not be blamed for it, also no apologies were offered that is why I’m not recommending this location of El Pollo Loco to anyone because I don’t want anyone go through what I went through, so saving you guys money plus time, and most importantly the gas , and miles on your vehicles. I’m not coming back either.👎👎😡😡

+26

Gracie Harrison

Dry and uncooked tortillas! They sont carry lime, lemon or hot sauce. So whats the point?! Will not be returning!

Adam Hornsby

Last time I'll eat at this location. I love their wraps along with a side guacamole and chips. I've been to this location about 5 times and all but one has been horrible with the guacamole. The guacamole they give me is about 3 large chunks of avocado shoved into a bowl. Do these idiots realize that avocado is NOT guacamole? That avocado is only one of the ingredients? Absolutely horrible service to actually give this out, especially with what they are charging for GUACAMOLE. Well I went back again, and go figure... They did the same thing to me again!!!!! Got the guac and chips and the guac is nothing but a huge piece of avocado. This place is horrible, waste of money. 6/10/2022

Trina Davis

Nachos without cheese. Really? Why can’t El Pollo Loco get it together? I done with them!

Zoe Solar and Window Cleaning

Show up today at 7:00 pm o'clock they didn't have cheese,lettuce, pico de gallo raspberry iced tea and no even dr pepper order a classic salad and this was what I got. Worst pollo loco ever!