Unbelievable! Where do I start!? The staff left me at the counter for 10 minutes before greeting me! The staff kept sighing like if she hated her job so much. Not even a smile! The floors are so oily I almost slipped! Lawsuit waiting to happen! Once I got my order, they left it on the counter for a long time before calling my number so I got my food cold! It wasn’t even that busy! They looked understaffed! The older man kept eyeballing me up and down creeping me out! Then they were talking bad about an ex employee laughing that they got their “way” and hope she stays at the new location because it wasn’t fare she got more hours!? Irrelevant of them!? This was the worse kfc store I’ve been too! And who ever that ex employee was I hope you see this and sue this company for retaliation! Never coming back!

Alfonso Portilloo

Took so long to take us our order and then forgot most of our food and the one working the drive through was forgetting and asking over and over again what we said be service never again

Abhishek

These employees only gossip and laugh , they don’t work , I kept on waiting for my online pickup order for a long time , this is ridiculous, never going to come to this location, I request to the manager please guide these woman workers to work instead of wasting the customers time , 0 stars for long wait and customer service

AppleGamerss

Got 2 sandwiches combo, but no fries. Lady in drive-thru at 7:30pm (10/15/25) was in rush and handed my food without any care. Dropped my money when handed it to me.

Dayanna Young

I asked for an order of sauced wings and it was repeated back to me just for them to still give me the wrong order. I was leaving school on my way to work and called several times and no one answered and has yet to get back to me .

Rick H

I order one two piece chicken tender kids meal with french fries and ranch dressing and a Pepsi and then a three piece chicken tender combo with mashed potatoes and gravy and honey barbecue dipping sauce and a Pepsi zero. And what I get in the kids meal is no french fries and a Pepsi that's not marked so you don't know whether it's diet or regular and it's the same size as the other drink in the regular combo. Also the regular combo had no dipping sauce and the chicken tenders look like they were chicken fingers instead of tenders they were very small and as cold as ice along with the mashed potatoes and gravy. I don't understand how a restaurant these days can afford to have such crappy food quality and expect to stay open customer service is obviously not their best thing and food quality is about the same. And here they close one that was closer to me and had better food and better quality. But I will definitely not be back to a KFC especially that one or anyone that is owned by that particular franchisee ever again. Oh and by the way when you try and discuss it with their AI on their app they say oh would you like to talk to customer service and then you tell them yes and they say oh there's not one available now check back later. I guess customer service is totally gone down the tubes really too bad. Unfortunately I only took one picture of the main combo meal and you can see by these little chicken fingers that they're not even close to a normal chicken tender.

Shelly Barron

I ordered a 12 piece chicken strip meal and got chicken jerky. I got small overcooked old and rubbery chicken tenders that I wouldn’t even feed to my dog! They were disappointing to say the least. And the French fries were old and tasted as if they were cooked in dirty oil. I usually never go to this location for exactly this reason. Unfortunately, I was in the area getting food for the rest of my family and since I’ve been sick, the only thing that sounded good to eat was chicken strips. Boy was that a mistake An expensive one at that $50 for inedible food! I wish I could post pictures of exactly how disgusting and disappointing this food was. And I went through the drive thru at 5:30-6pm on Memorial Day so there were no cars in the drive thru or out front. There’s just no reason this food should be this bad!

Luis Ramos

Told us our order would be out in 7 minutes, 45 minutes ago, then when we called to ask about our order, they proceeded to tell us that their fryer was down and they can either make our order for us or refund us, like bro my wife is pregnant. Should have told us at the drive thru so we can order somewhere else.

Saemlinh Inmany

Ordered in the app at 07:29. Stated it would be completed at 07:38. Got there at 7:39, the app updated to 7:40 completion. Went up to the customerless counter and didn’t get assistance for a couple of minutes. When someone came up, we thought the Wendy’s employee was getting his pickup, but he instead asked for food. (Not ordered, oddly enough. Are they sister companies?) followed by a KFC employee finally attending to our needs. The following are the events as they unfold: - [ ] They told us it up be an additional 5 minutes due the strips to be made fresh. - [ ] After 8 minutes, they came back to let us know that the strips are still frozen. Are we okay with nuggets? We looked at each other disappointed. He then said they use the same batter. - [ ] It took an additional 7 minutes to get our order. - [ ] All the while some employee from Wendy’s kept coming up for free food, was being really awkward about it, interrupted our mobile pick up, which we wished was JUST a pickup. - [ ] They forgot the Comeback dipping sauce. (My review back in 2013 states this issue of not giving ordered sauces as well. First time forgetting the sauces, shame on them. Second time without us double-checking their work [and not earning a paycheck from them] shame on us. - [ ] No napkins provide. - [ ] No plasticware provided. - [ ] The 4 piece leg and thigh meal turned into 2 legs, a breast, and a wing. Dark meat requested, mixed bag without consenting provided. So much for my preference for dark meat. - [ ] All of the chicken pieces were soggy. - [ ] The nuggets were lukewarm even though “made fresh”. - [ ] They forgot our drink for the kids meal. - [ ] 3 nuggets is NOT equivalent to two strips. We travelled this distance bypassing other fast food joints because we wanted their competition but wouldn’t drive to Fresno State University to get it. Now we understand the excursion for 5 additional miles (round trip) would’ve been worth it. The disgruntled looks by the other seated guests should’ve given us an indication of what was already going down, but we ordered via app. So all I ask is to incorporate that as a feature next time. A button that shows us real-time, live video of their restaurant so that we can Nope out of ordering from them quick. But with all seriousness, not meeting the minimum expectations set by their franchise owner is always a call for concern. It brings to question what OTHER violations they may be encroaching upon.

Eddie chung

This place is terrible chicken tasted very dried and smell oily I just don’t believe this is the worse place I ever eat/ate. They charging me 8pcs legs and thighs for $22.20 and is garbage I threw it away. Please customer if you guys decide go to this place please DON’T.

Jeff Nolte

Look at the chicken it was terrible, tried calling 3 times , no answer , the breading was so bad we had to remove the original receipe...bucket going in trash, too far to turn around and show them. I agree, they used old oil and the breading from previous chicken was stuck to the chicken I reveived... Hopefully they read this and start changing the oil and not try to do on the cheap anymore...