Amarah Gray

This was my first experience with Shake Shack. Not only was the food hot fresh and yummy, the employee that took the time to explain some of the menu items went above and beyond. She was on her way through the establishment and looked busy but still took the time to answer my questions. Thank you to Eliza at shake shack for a great experience and a great way to end our trip to NYC. We WILL be back.

theimperfect_ glutton

My first time visiting a Shake Shack. I ordered the shack stack burger. It was packed with flavours, the crunch of the shroom patty added the extra zing to it. One burger is pretty filling, and I paid about $16 for it. I would definitely recommend this burger.

Eduardo Moser

When I travel to New York I always make sure to visit a Shake Shack. The hamburgers are very tasty and made with quality products. The service at this Grand Central location was quick … and patient since my English is not good.

+3

Laurice M. Hajjar

If you know, you know. Shake shack speaks for itself. Very high quality fast food burgers. I added fried onions to the shake shack burger and it gave it a great touch. The cheddar fries could be a little more crispy. The oreo shake was delicious but i recommend it be more cold. Its located in the food court in the Grand Central Station. Given how many people walk in and out and how much in a hurry they are, shake shack serves justice there.

Yunong Shi

Shake Shack at Grand Central is the unofficial canteen of the terminal. You’re hungry, you’re moving, and you don’t have time to decode a farm-to-table manifesto. The burger? Nothing groundbreaking, but when you’re juggling a suitcase, a deadline, and a craving, or a few mouths several stations away, it’s the edible equivalent of a deep exhale. It may not be the quietest corner of the concourse, but it’s one of the few places where chaos tastes this good.

+3

Bradley C

I tried their seasonal Carolina BBQ Burger with fried pickles. I didn’t have high hope about the fried pickles, but it was actually very nice. The outer batter was soo crunchy, and the pickle slice inside was still very juicy. The whole burger was very flavorful and moist. I liked it quite a bit.

THE EXPLORER

I went in to Grand Central Terminal one day to find a place to eat lunch. There are manny choices on the lower level. I finally decided to eat at Shake Shack. It is a very busy place at lunch. You can order on one of the tablets or directly from a register. They call your name when the order s ready to pick up. My order took over 10 minutes. Then it was tough to find a nice place to sit and eat. That took another 5 minutes. Today I just had a basic burger. It was juicy and most delicious.

+2

Hank Chang

It's not as good as the original, and used to have much longer lines, but still good burgers (smoke shack) if you get the double, and consistent burgers here. You can order in the line and pickup at the window - some seating shared and for the restaurant. Lower floor food court of Grand Central.

Pawel B

Tried Shake Shack at Grand Central and while the food was quite good – as expected from the brand – the overall experience left much to be desired. The staff weren’t particularly friendly or helpful, and the atmosphere didn’t feel especially welcoming. One major downside was that they refused to accept cash, which I find quite frustrating, especially in a place as busy and iconic as Grand Central. Not everyone wants to or can pay by card, and this policy felt both inconvenient and unnecessary. Good food, but the poor service and cashless-only policy really let the place down.

Felipe Nardini Semedo

Honestly, I am the most disappointed I have been in a while. Coming to New York again after so long and going to one of my favourite fast food places to get what I usually get just to realize how smaller and tasteless it now is was devastating. The bacon cheese fries were painful to eat, not enjoyable whatsoever. The burger was OK, and Id say a reasonable price for it.

O V H

I have never been a fan of Shake Shack. The fries are limp. The cheese has no flavor. The bacon has no salt. The meat is not meaty. The whole meal looks like white castle. The only good thing was the soda. Uncomfortable seating area. Pretty much self serve and the self order tablet asks if you want to leave a tip. Overall overhyped and underwhelming and OVERPRICED!!!

+4

Guests are required to use a terminal to order their meals, no problem there. However, when you go to pay for the meal you’re prompted to add a gratuity and 10% is automatically preselected. The guest must unselect the tip. Not only am I not tipping for fast food, I’m not doing it when I do the work of ordering, and absolutely not before I receive my order. Pay your employees and stop squeezing your clientele. And for the “tippable” employees that could be seen, they looked miserable.