J Loh

Unfortunately, 2 out of three times, I’ve had my au jus leak all over. Not just the bag but my vehicle. Not sure why it’s so difficult for the folks working her to put a lid on correctly. If you don’t want to deal with cleaning your vehicle, don’t bother with this Arby’s.

Susan Slough

I went through the drive thru and was asked to pull up. I asked for at least 10-12 Arby sauce to go with my order because I use it on everything. Julian brought out my order, super slow, and there were only 3 sauces. I asked for more and he asked what I was going to use it for - very rudely with an attitude. He continued to be rude, so I told him I was backing back to the window and wanted to speak with his manager. Amazingly he can move faster than turtle speed because he ran back inside and gave me a handful of sauces. I still wanted to speak with a manager, and he refused to get them. The window had been open when I pulled back to it and no employee could be seen. I don't know why you would leave a window open where bugs can fly in (there was not fan at the window). So, I called out for a manager, and no one came. I told him this would be a bad google review and as I drove off, he yelled he didn't care. I would have parked and went inside however I had to get to work. I am still in shock at his horrible behavior and treatment of customers.

Stephanie Johnson

Yesterday I went there to pick up an order for door dash and it was horrible. The person who i assume was the manager was hollering and cussing. When she made the drink for the order I was picking up, I had received a message asking for no ice. I told her that and she got loud and hostile with me. Then her and the other worker was mouthing and I'm still in the building. Something really needs to be done with that place. It's disgusting and the lady back there making the food with her bare hands. And scab looking stuff on her arms. I don't want to pick up another order from here for these reasons

Rick Chandler

This dinning experience was so bad, it was surreal. It began with the the surly, world weary young woman who took our order and was punctuated by the collective smoke break of the entire late shift skeleton crew on the curb outside, next to the drive through lane, leaving nobody inside the restaurant except two bewildered patrons. The dinning room reflected the weird and depressed atmosphere, with trash and food spills littering the floors and windows wiped with the same rag used on the deep fryer.

Ryan Craig

I never do negative reviews but this was just too much. Just waited 30+ minutes in the drive thru for a fish sandwich. After they came out and asked what I had ordered the food came out in less than five minutes. Sandwich was ICE cold, but at least the potato cakes were good. This place has really gone down recently.

Sora Okam

It’s been awhile since I’ve had Arby’s and thought I’d try something new last night, the guy at the window was nice but seemed eager to be rid of us, and after receiving our food the chicken nuggets where so over cooked and hard with black parts on it that I could smack it on the table as if it where a rock. And the curly fries tasted as if they had been re heated and over cooked. I was very upset when I got home, I was absolutely famished and excited eat my food until I was disappointed by what should have been fast food but ended up being rocks and ash. PS: the message they responded to me with gives you a link where they don’t let you give information without you sharing your address, it’s also the same lazy message sent to everyone who has a problem with Arby’s. Please provide a better non intrusive way of helping with your mistakes, all the best businesses that care about their customers make an effort, that’s what makes them successful. Copy and paste can only go so far lol

Mitchell Lair

Don't eat at Arby's 5420 at 5001 hwy 69s I only made it to McDonald's next door and took a bite from what should have been a plain chicken sandwich add cheese. Over a foot long hair in the sandwich so I immediately went back only for the male at the window, became very rude proclaiming it wasn't from there. Refused to replace my order even after I took of my hat shower my hair is under a inch and a different color. The manager came and looked at the hair saying they where hairnets, I didn't see anyone with wearing them. She agreed the hair was reddish blond and over a foot most definitely not mine The manager did replace the sandwich and apologized for the rudeness of the other employee However the damage has already been done and I will never go back to that location again. Ever I don't know whose hair I bit into or what disease they may or may not have so should I be worried.

Jaime Jaimes

I normally don't write negative reviews but today I went to get lunch through the drive thru. I was given my order so I opened the bag while still there and notice my order was wrong so I told the young lady I was told to give them the bag she turned around and gave me the correct order so I went to work to eat my food. I got the 2 for $6 and I got the fish sandwich which was good and then I took a bite of the so called classic roast beef sandwich and notice the beef had a different texture and looked nothing like what I had before and i opened it up and noticed they gave me some cold cut type of meat that did not look like roast beef! I was completely disappointed and I'm afraid I will not be back!

Kahliya Williams

Everything we got was burnt black, I called up there to tell them that everything they have is was burnt and nowhere near eat able and the lady told me that “that’s the way they just come out when they cook them & that they was just all like that”. If that’s the case y’all need to change the oil and it very old. On top of that the lady didn’t even ask to remake it or nothing.

Austin Z

I love Arby's but this location during the day has some god awful service and food. Bob's burgers and Archer would be disappointed. First trip- extremely long wait, asked to leave the drive through and sit in a parking spot, very long wait. Second trip- lunch break, 7 minutes from the plant, walked inside, 3 of us only ones in line, time to get ordered and food... Over 20 minutes, unnaceptable and staff was rude. Got order wrong as well. Third and final trip- Only customer in the drive through or inside, messed up my order and served me the grossest "loaded curly fries" I've ever had, they actually tasted wet, however that happens. Unfortunately there's no other close location to go to so I tap out on this establishment, maybe if they can get some new leadership in there I might be back but it's what you would expect from a Greenville dining experience. Imagine picking up the pictured fries and think noodles.