Sonic

Alissa Nichols

I have been going to sonic for the past two years and have not had not one problem. I go to get a big red like usual and they tell me they cannot take my phone inside… I don’t have a card so that’s the only way that I can pay, I don’t carry cash. The new managers are very disrespectful. Whenever I went to get my drink this morning, she said no we don’t take that. I said OK. Is there any way that somebody has cash app and I can cash app them? She said no have a good day. Sonic won’t be seeing me anymore.

Beth Pace

I am so over fast food restaurants wanting apps to order a quick bite. My teen is in the KBAD program at his high school and gets discounts. One of these discounts is to get a 99 cent large drink from Sonic. We were told by the girl who took our order that we HAD to have the app to get the discount. My teen said he has never had to do that before, so I am guessing that is new or the girl was completely wrong. Because we don't want useless apps on our phones from every fast food restaurant (we don't do fast food much and we almost never go to Sonic) or wanted to wait around for a download, we paid full price. Almost $7 for 2 drinks. I give 2 stars because the drinks were good and the boy who brought our drinks was very respectful, but what's the point of having an incentive program if the restaurants don't honor them? And why do restaurants want to make ordering a quick bite more difficult? We were just getting drinks. It's ridiculous.

Everytime I go here to get drinks or sometimes food after work I have to wait 25 minutes on a order that I placed 10 minutes ago on the app before I even got there. Half the time they only bring me just the food and I have to remind them to give me my drinks. And when I pay in cash they don’t even give me my change back. And also about 2 months ago I ordered a milkshake through the drive through and had to wait 10 minutes on the shake whenever there was no one there. Then after leaving and tasting my shake, it was so sour. Basically expired milk in a shake form. DO BETTER KILGORE SONIC!

i got my food from an online order and half of the bag was greasy all of my tater tots were drenched in grease, how is that acceptable

Dudley “Shawn” Hickman

Tapped the button to order, no one wanted to answer stall #24. Burger King was great!

kat Arcana

Go somewhere else, they mess up orders all the time. You have a 90% chance of having a bad time from eating here. May the odds be ever in your favor.

Jason Goza

Your car will run out of gas before they actually respond to the button being pressed. Worst ran sonic in east Texas

Alexandra Cheramie

Worst service ever waited at the drive thru for 5 minutes no one answered went to the window no one else was in line, the person at the window rolled their eyes at me and never came to the window. It’s also 5 in the afternoon. No reason to be rude to paying customers.

Lorrie Rodriguez

Very unhappy. Mobile order #1000259761626 was completely wrong. Both burgers were made incorrectly, there were no onions rings, and the medium fry was only half full and stale. I called multiple times to address with no answer. Very unhappy!

Alexah M

This past Friday night at around 10:30pm we were at the laundry mat and our girls decided they wanted Sonic. They forgot to give us our tator tots and our fries. Sadly when we realized this it was already 11pm and they were closed. So just don't be like me and check your order before leaving.

Alexandra Muniz

I went on Friday night around 10:30pm because my little girls were hungry. They completely forgot our fries. Not sure how you forget 2 medium fries. Let's just say my girls were sad that's their favorite part.

Jathon Patton

They gave me 1/4 filled Chili Cheese tots and gave me 2 patties on a burger when I ordered a triple. And they conveniently didn’t have paper for receipts. I would not recommend ever eating here if you care about any sort of quality.

James Puckett

We went to get shakes at this location. They came out quick and our carhop was polite, he told us the wrong flavors when handing them out but that can be overlooked. Upon tasting our shakes they tasted watery. I don't mean they were melted, I mean it tasted like literal water, not even sweet. I work with a shake machine at my job and I'm assuming the machine wasn't fully drained of water when it was last cleaned. Once again, no big deal. I was expecting to contact them via the button, explain the situation and get it fixed but no. I pressed the red button and waited. 5 to 10 minutes passed in silence, almost as if they were hoping I'd give up and leave. After a good wait they eventually got to me, I told them my issue and I was told someone would be right out to me. They were a little busy so I didn't mind waiting. 15 minutes pass and their rush passed. Eventually our car hop goes to a car right next to mine and I'm like, "great he should be coming by ours next." Nope, as soon as he's done with that car he makes a bee line back to the kitchen not even glancing in our direction. By this time I'm upset. I get out and go to the kitchen and knock. I'm greeted by a different car hop and once again tell her my issue. Finally I get a manager. The female manager tells me the machine is overworked and overheating causing the issue. Once again, I work with a shake machine. Her excuse is unlikely. Yeah the shakes might come melted but it wouldn't make them taste like water. I let that go. I wanted a refund so I could go elsewhere but didn't want to wait 3-5 business days so I settle for slushes which BTW are cheaper than the shakes. All in all I felt ignored, lied to, insulted and screwed over. I won't be back.

Tammy White

OLD FOOD EVERYTIME! If you want fresh anything, this is not the place. This is the dirtiest nastiest Sonic I have ever been to in all my years alive. They think it is ok to serve old shriveled cold food, the inside is always gross with food on the floor and in the parking lot on the ground. They don’t care what they serve. See images. I have given them a couple of times to prove me wrong but they never fail. They NEVER serve fresh food. When brought to management attention when asked if they care at all, the reply is “They are young teenagers that don’t care. They are just here for a paycheck.” So so so shocked the health department hasn’t fined them or shut them down. Honest to God, EAT HERE AT YOUR OWN RISK!….by the way, if you don’t believe me about the parking lot, look at the one with the menu. See the throw up in one of the car hop slots.

+5