Kimberly Ba

I wanted a quick after gym breakfast, so I ordered curbside from Whataburger. I got the Breakfast on a Bun sandwich, nothing fancy. When I got home, I put it in the microwave for a few seconds and it was tasty. The service was good. I didn’t have to wait too long to get my food. The employee who gave me my food was very pleasant. Good experience and the sandwich was delicious.

For a fast food restaurant the service was excellent and the staff was super friendly and helpful. We don't have Whataburger restaurants where I live, so I jumped on the chance while in Texas. Brea…

For a fast food restaurant the service was excellent and the staff was super friendly and helpful. We don't have Whataburger restaurants where I live, so I jumped on the chance while in Texas. Br…

The wings were alright, I wanted to try them so I got them as a meal, the 9 piece and honestly they're not worth the price (imo). I had too much sauce and the piece were just bland to me. I think w…

For a fast food restaurant the service was excellent and the staff was super friendly and helpful. We don’t have Whataburger restaurants where I live, so I jumped on the chance while in Texas. Brea…

For a fast food restaurant the service was excellent and the staff was super friendly and helpful. We don’t have whataburger restaurants where I live, so I jumped on the chance while in Texas. …

For a fast food restaurant the service was excellent and the staff was super friendly and helpful. We don’t have Whataburger restaurants where I live, so I jumped on the chance while in Texas. …

For a fast food restaurant the service was excellent and the staff was super friendly and helpful. We don’t have whataburger restaurants where I live, so I jumped on the chance while in Texas. Br…

For a fast food restaurant the service was excellent and the staff was super friendly and helpful. We don’t have Whataburger restaurants where I live, so I jumped on the chance while in Texas. Br…

This location was actually fantastic; we went in instead of going through the drive-thru, because we've observed at pretty much every fast food place except coffee shops there's always a line and it always takes forever. From the time we ordered to when we got our food was in line with other fast food places. The young gentleman who served us was great, and when we mentioned the drive-thru situation his manager said it's the unfortunate reality of fast food these days. People overwhelm the drive-thru and many locations are operating on skeleton crews even during peak hours so they get a lot of complaints about the food taking forever at the drive-thru which is supposed to be faster. My reduction to 3 stars comes from 2 factors, both relating to the food itself. We ordered 3 doubles, 2 triples, and 1 single with 2 sides of fries, 2 sides of onion rings, and 2 ordered of the prickly pear raspberry drink and the total was over 2x as much as we'd pay at other fast food places for similar items. Secondly, the quality of the food did not justify the price. It wasn't bad by any means, but it was not 2x better than a McD's or BK. They also barely filled our fries and onion rings, and I ended up giving my prickly pear drink to my spouse because it doesn't say anywhere on the advertisement for it that it's made with lemonade; strong lemonade, too, which I really do not like. I wouldn't have ordered it if I had known, it almost felt like a waste. And every fast food place that has similar drinks says "that's made with lemonade, is that okay?" or something similar that otherwise informs me of that fact, in which case I'll either decline or ask if it can be made with water (at places I know they make drinks to order, not probably having a huge batch of it pre-made like I think the prickly pear drink is) because I know I don't like it. Can't imagine the disappointment if I didn't have someone who loved it to give it to, you know? Overall the employees were fantastic, the place was clean, and going in we had the expected wait time. But the quality of the food is not worth what they're charging for it.

angela mariie

I mean if we paying almost $40 I expect to at least get a decent amount of food. Not even halfway of fries full and top it off they were cold. Wait time is so long!

Ester

Customer service-solid. The wait time for food in drive thru-approximately 15 minutes. So you'd think it would be hot.... Nope. Food-don't believe the hype. Wasn't even hot. We waited about 15 minutes for regular cheeseburgers that tasted like they were under heat lamps. Bread was tough and a bit crunchy. Fries weren't hot either... Made no sense as to why we waited so long. It's not like the good was fresh. Blew out minds. But again, the folks were nice🤷‍♀️. Get it together Whataburger🤦‍♀️

overrated! The food is never hot, never fresh & any time you order you wait for at least 1o minutes. The only plus side to any visit here is the workers are friendly. The food just isn't enjoyable.

Never been to Whataburger and I had to try before leaving Texas. Went there with sampling in mind and didn't want a full meal. Shared onion rings, fries, and a jalapeño cheese burger with a party o…

Nicole Velez

Slowest “fast food” ever! Sat 20 mins in the drive thru. Fries cold with green spots (sign of toxic potatoes). I rarely go to Whataburger and stopped today just because it was on the way to an appointment.

Ashley

Tried Whataburger for the first time…whatadisappointment. I ordered the Bacon Steakhouse Double Whataburger. There was no seasoning on the burger and mine was so greasy. The grease was dripping out of my burger. I ended up not even finishing it because of the grease. Even without the grease, I was not impressed with it at all. My wife ordered a patty melt. The bread, the sauce and the onions were really good, but when it came to the meat it was just blah. My mother-in-law ordered the biscuits and gravy breakfast. She said it was similar to a Hardee’s biscuits and gravy. It came with hashbrown bites which were undercooked. The shoestring fries were good though 🤣 Give us a follow on Instagram @gbdiningdykes

edward hurst

Ordered 2 chicken sandwiches were correct 1 large French fry got about half a container of them and a milkshake which the lid doesn't fit. I tried the new wings but total disappointment there. ..order said would be ready between 8:58 and 9:02 but didn't get it brought curbside until 9:25

20 minutes in line 8 cars stuck. Man ahead of us stomped into the eating area. For fast food and waiting on 3 egg, sausage and biscuits. This is unacceptable acceptable

20 minutes in line 8 cars stuck. Man ahead of us stomped into the eating area. For fast food and waiting on 3 egg, sausage and biscuits. This is unacceptable acceptable

20 minutes in line 8 cars stuck. Man ahead of us stomped into the eating area. For fast food and waiting on 3 egg, sausage and biscuits. This is unacceptable acceptable

20 minutes in line 8 cars stuck. Man ahead of us stomped into the eating area. For fast food and waiting on 3 egg, sausage and biscuits. This is unacceptable acceptable

food came cold and drive through took about 25 minutes for a burger with no fries or drink why is this whataburger so slow

Food came cold and drive through took about 25 minutes for a burger with no fries or drink why is this whataburger so slow

Food came cold and drive through took about 25 minutes for a burger with no fries or drink why is this Whataburger so slow

Food came cold and drive through took about 25 minutes for a burger with no fries or drink why is this Whataburger so slow

Slowest fkn service ever. There's no line and they still make you wait 15-20 min for your food. Rude as hell and slow paced employees.

Slowest fkn service ever. There's no line and they still make you wait 15-20 min for your food. Rude as hell and slow paced employees.

Slowest fkn service ever. There's no line and they still make you wait 15-20 min for your food. Rude as hell and slow paced employees.

Slowest fkn service ever. There's no line and they still make you wait 15-20 min for your food. Rude as hell and slow paced employees.

18 minutes after paying to get food( not even during peak times). forgot drink, fries were cold and so was the hamburger so it was probably done 15 minutes ago. didn't bother waiting for my drink, …

18 minutes after paying to get food( not even during peak times). forgot drink, fries were cold and so was the hamburger so it was probably done 15 minutes ago. didn't bother waiting for my drink, …

18 minutes after paying to get food( not even during peak times). forgot drink, fries were cold and so was the hamburger so it was probably done 15 minutes ago. didn't bother waiting for my drink, …

The team was efficient, the fast food line wasn't ridiculous, but the food was "blah". \n\nThe burgers are nothing special and don't compete with rivals in the industry. I was expecting more as an …

It's not worth your time or your money. The employs have a bad attitude and the food doesn't taste good, the French fries are old, the hamburger tastes bad, it tastes like old meat and employs ar smoking al work.is better to go to the other whataburger at 4450 S Clear Creek Rd, Killeen, TX 76549 GRATE PLACE GREAT EMPLOYEES 10/10

SLOW! Don’t waste your time coming here. I called ten minutes after my order was ready, and they said my order will be out shortly, waited another 15 minutes for it. My food wasn’t even warm anymore.

asia h

one car was in front of me at 4 am. it took 30 mins to get two meals. its like they didnt make the food until i paid

Melinda Newton

I went through the drive-through tonight. I was the first one in line at the drive-through. I ordered a chicken wrap and a drink, after waiting for over 15 minutes I parked and went inside when I approached the young man and asked him what was taking so long on a chicken wrap, he said “I don’t know. We gotta cook the chicken” to which I replied. I worked in fast food before, it does not take that long to make, he responded again with “I don’t know I. We gotta cook the chicken” When I received the wrap, It had one small piece of chicken in it and wasn’t even very hot. I will never return to this Whataburger again. Y’all really need to up if you’re hiring Level. He then proceeded ask me “Do you have someone else with you” but why does that matter? His response was “We already ran it out to you”. I responded with,no, you gave me my drink and that’s it. If I could give -10 stars, I would.

anuskebilovik

I ordered a pick up. Hoping it was drive through. I CALLED the store prior to doing anything whether I should go in or go through drive-through. They said drive through. No where in the Grubhub did it tell me to go inside the store either. I WAIT IN LINE FOR 20 minutes Just to be told I have to go inside PER STORE POLICY. EXCUSE ME? Who is working for whataburger? Me? Or the employees! My order was already done 3 feet away and they refused to hand it to me. I was then still stuck in the drive through bc I couldn't go forward because of cars. I was there for 5 more minutes they could've handed me my order this wholeee time! I'm glad management cares so much about policy that it's making the customers WORK GETTING THEIR FOOD. This was the dumbest and most unpleasant experience with this store so far. Forget the extra forgetting sides constantly that I never report or go back to get it. I'll never go to this store again unless they fix this issue. It's ridiculous. AS A LAST STRAW. I found a an egg shell under my egg! here’s to hoping I did not swallow any..

Adriana Triste

It NEVER fails that when I order a burger in the morning it is ALWAYS cold!! I wait for a very long time, and it NEVER fails that it's so cold that the cheese isn't even melted. Every single time!! Not to mention half of the cheese isn't even on my burger!! This place is the worst!! If I could give negative stars I would!! Save your money and go somewhere else!!

Antonio Nunez

I placed an order on the app over an hour before the pickup time. When I arrived the staff informed that it would be another 30 - 45 minutes for my food that I ordered over an hour ago dispite me showing up after my pick up time. Save your time and go to the Freebirds next door.

Trvppy T

The store GM needs to work on how she speaks to people & or people interested in work . You do not have to be impolite and inconsiderate of peoples feelings in order to get your point across .she Lacks empathy , patience and emotional maturity . Unfortunately I Was expecting someone whose personality fits their job title & was met with ignorance instead , the Food is good & employees seem kind but if your looking for Employment, Or someone to speak to you like your human … avoid this location & its GM / OP at all cost.

RealTalk2

Normally I don't comment on fast food. But today is the day. I have come to this Killeen location maybe 4-5 times over a 3-4yr period. Today ordered x2 patty melt meals. Look at my receipt time stamp. I was 5 cars back waited about 7-8min for them to go thru. Then I became the lead car in front, told to wait just past the window, 5min minutes later young lady came to my window with a drink. Asking did I order a drink. Already was given my 2 drinks. Waiting on food. She then called me someone else name. Then asked what's my name on order. I told her, she said well what did you order, I smiled said x2 patty melt meals. She said I will go check on your order. Another 5-7min go by she comes back with bag. Now I know for sure after all wait time my food should've been freshly hot fries, freshly made patty melt. That was not the case. Fries were barely warm. This is not the first time this has happened. I saw dining room was still open but I just didn't feel like getting out going inside and having to wait another 10min for them to make me some hot fries and new sandwich. Now I know why I don't come here often. I used to tell people go to whataburger they make your food hot and fresh when ordered. This hasn't been the case in years. Now I am officially one with whataburger. You have done this too many times. For $26 this is what I get. Nope never again. Years ago this was not the case food was always hot and fresh cause that's why line is always so long and mind you there were 2 rows of vehicles this time. Not sure who got afresh meal, I bet none of them. Good job what a burger. You lost a customer on this one. Receipt time stamp no way it was 6min when I waited every bit of 20min to get this crap(explicative). I'm done with it.

Corraine Robinson

Came through the drive thru and placed an order for Patty Melt Meal. Told the young man not to add any mayo nor the pepper sauce just wanted ketchup and mustard on the sandwich. There was mayo on the sandwich and it was very sloppily made. I attached the receipt and picture of the sandwich.