Popeyes

Staff is usually pretty good at this location but the food quality and quantity is laughable at best. When a family meal cost $50 plus tax and what ever add ons you get you’d expect to receive what you paid for. I’ve never seen a chicken leg this small let alone count it as 1 piece. You’d hope they would fill your sides up to the top rather than only half way. Wish I could say this was a 1 time thing but that’s not the case

Garrett Anderson

Staff is usually pretty good at this location but the food quality and quantity is laughable at best. When a family meal cost $50 plus tax and what ever add ons you get you’d expect to receive what you paid for. I’ve never seen a chicken leg this small let alone count it as 1 piece. You’d hope they would fill your sides up to the top rather than only half way. Wish I could say this was a 1 time thing but that’s not the case

Yesterday My wife and I ordered (3) meals (1) Cheese & Bacon Chicken sandwich and specified (No Pickles), Then a number one with a coke and a 2 piece meal with a coke and instead of fries, beans and rice. I repeated the order at the window clearly. Received the order and drove all the way home about 5 miles. When I got home we discovered that my sandwich and fries were not in the bag. SO, I drove all the way back and told the girl at the window what was missing and again specified NO PICKLES. Within 2 minutes she handed my a bag and I drove home. Opened the bag and discovered stale fries and a cold sandwich with pickles in it. Do these People Not Listen ? Or do they not care ? Ruined our meals as they all were not hot and fresh at all. This was at the La Mirada Restaurant at Imperial and Santa Gertrudes.

David Perry

Yesterday My wife and I ordered (3) meals (1) Cheese & Bacon Chicken sandwich and specified (No Pickles), Then a number one with a coke and a 2 piece meal with a coke and instead of fries, beans and rice. I repeated the order at the window clearly. Received the order and drove all the way home about 5 miles. When I got home we discovered that my sandwich and fries were not in the bag. SO, I drove all the way back and told the girl at the window what was missing and again specified NO PICKLES. Within 2 minutes she handed my a bag and I drove home. Opened the bag and discovered stale fries and a cold sandwich with pickles in it. Do these People Not Listen ? Or do they not care ? Ruined our meals as they all were not hot and fresh at all. This was at the La Mirada Restaurant at Imperial and Santa Gertrudes.

Theresa Davis

Had an order for $40 did not have change for a $100 though it was 4 o'clock in the evening. You have to order at the kiosk machine. We had to place our order three times on the machine because it gave us error messages, machine issue try again. So took us 15min just to order. There was another customer with large order who had the same issue as us. I will not return to that Popeys! Go to another or eat somewhere else!!

This was by far the worst experience I’ve ever had at Popeyes — and that says a lot, considering their quality control has never been great across locations. I went through the drive-thru at noon and waited over twenty minutes for my order. I ordered the 5-piece tenders combo, but as shown in the photo, they handed me one single tender and a bunch of crumbs. This kind of extreme mismanagement and lack of business integrity is unacceptable. I’ll be filing a dispute with my bank because this feels like outright fraud.

Went to try Popeyes for the first time and went through the drive through. Our order was taken by the AI which didn't take our order correct. Got to the window, the employee had two sandwiches and not a combo. When I told him it was a combo he looked irritated. Then when reviewing the order the sandwiches were wrong and cold. Minimal fries were given. All I can say I'm not eating at any Popeyes again.

Very disappointed with this place. The food is very bad. It seems to have been stored for days or cooked with dirty utensils in the same oil many times it has a very bad taste. They also deliver the food cold, stiff and incomplete.

Ted Huang

This was by far the worst experience I’ve ever had at Popeyes — and that says a lot, considering their quality control has never been great across locations. I went through the drive-thru at noon and waited over twenty minutes for my order. I ordered the 5-piece tenders combo, but as shown in the photo, they handed me one single tender and a bunch of crumbs. This kind of extreme mismanagement and lack of business integrity is unacceptable. I’ll be filing a dispute with my bank because this feels like outright fraud.

sam goint

Went to try Popeyes for the first time and went through the drive through. Our order was taken by the AI which didn't take our order correct. Got to the window, the employee had two sandwiches and not a combo. When I told him it was a combo he looked irritated. Then when reviewing the order the sandwiches were wrong and cold. Minimal fries were given. All I can say I'm not eating at any Popeyes again.

Kiwi20

Very disappointed with this place. The food is very bad. It seems to have been stored for days or cooked with dirty utensils in the same oil many times it has a very bad taste. They also deliver the food cold, stiff and incomplete.

Terrible place. I gave up on Popeyes a while ago but decided to give it another shot. Unfortunately, the food was either over cooked or old. It was dry, rubbery, and lacked flavor. Not enjoyable at all. Plus they usually ask if you want leg and thigh but they gave me a mix with chicken breast. Yuck! Who likes chicken breast! Super duper dry! On top of it all, they charged a service fee of $5! So, not only was the chicken more expensive then Churches, plus the taxes, then a service charge of $5?! Never going to any other Popeyes again. Eeek!

From the day they opened til now, customer service is actually a big fat zero! Hate coming here. Food is mediocre at best. This one restaurant makes me not even think about trying another Popeyes.

AI at the drive thru is terrible. It rushes you, even tho I'm ready and then when you want to confirm your order on the screen, it flashes for one second and then disappears. So then I confirm my order at the window and I politely asked the person there if there's a way that they can give feedback to somebody to assist with the drive-thru technology so that your order screen lasts longer to confirm. She essentially just rolls her eyes and looks away. I don't have time for this service nor will I pay for this type of service.

Forgot to give us two sides and are refusing to give us a refund or do anything to fix the situation. Called and spoke to Pamela who claims to be the manager and is refusing to do anything. We paid.

My boyfriend and I were running errands so we stopped to get a quick dinner. I wanted him to try Popeye's because he never had it before. I've had it at work but never have been to one. When we walked in, I was immediately put off by having to order on a screen. I ordered tartar sauce for my fish sandwich but didn't get it. He ordered a chicken sandwich and got a spicy one and he hates spicy stuff. The side of red beans and rice was tiny and when we opened it, it was only half full. The fried were just slightly warm. We ordered it to dine in but it was packed up in a bag. There were no napkins in the bag. They told us the fish sandwich would take about 7 minutes but we waited about 20 minutes. The people before us were complaining. The people behind us were complaining. I don't know if it was just this location that was so bad and I guess we won't find out because we will not be going to Popeye's again.

I order through drive through and while getting some other things, I ordered two strawberry crème pies. They told me it will be a 20 minute wait. I waited for 20 minutes. When I came home, those two pies were missing. I called the store to let them know that those pie were missing. They told normally they only do in person refund but this time since I live far, they will be able to make that refund and it should take few days. (The manager of the location ok this) I waited for a month and the refund did not come through. I called again for the same problem. The person on the phone told me he was the manager and that they don’t do refund unless it’s in person and on top of that because it’s been too long since I’ve last check with them, they can’t do the refund and only be able to pick up the pies. I asked for the manager but he told me he was the manager. They were the ones who made a mistake on the order, told me false information and false promises, and then tell me there is nothing they can do while being super rude. He did nothing to help me out.

I'm extremely dissatisfied with my recent visit to Popeyes. After a long day, I stopped by to pick up a family dinner, but what I got was a half-complete order. First, I was told they were out of Cajun fries, a staple side dish, with over an hour and a half until closing time. The alternatives offered were insufficient, with almost none of the usual sides (mashed potatoes, beans and rice, or mac and cheese) available. I couldn't believe they were offering chocolate chips cookies as a side. To make matters worse, when I got home, I discovered that the family dinner I paid over $50 for was missing half of the chicken pieces. This is the second time in a row this has happened, leading me to question whether this is a deliberate policy to increase profits. The staff's attitude didn't help, and the inconvenience of driving 15 minutes back to the restaurant wasn't worth the hassle. I will not be returning to this Popeyes location, and I advise others to spend their money elsewhere. Poor customer service, incomplete orders, and questionable business practices are not worth the risk.

It's interesting how their low score does not surprise me because of the bad service that they offer starting with the manager of the store and the staff. This store needs a major retraining so they understand what customer service is! Everybody at the store really doesn't do a great job they're just there just to get a paycheck but no understanding of what customer service really means

I had a horrible experience at this location. I wasn't given the correct items for my order using their coupon code and when I attempted to discuss it with the on site supervisor or manager she blew me off and disrespected me inside the store. I contacted their corporate office who offered a pitiful 500 points on the Popeyes app. When I requested a refund they simply stated that they informed that Popeyes location and washed their hands of the complaint and issue. I never heard back from anyone after that which tells me this location is not interested in providing a resolution and does not take customer service seriously. I will never come back to this location. The service here has been going downhill for a while.

I had one of the worst experiences ever at Popeyes. The minute I walked in, the manager on duty already had a bad attitude — she didn’t seem friendly or willing to help at all. I asked a few times for assistance, and every time she gave me attitude. After waiting over 15 minutes while watching everyone else get their food, I asked if mine was ready. She told me it was delayed because I ordered a large fry, yet I saw her serving fries to other customers without any issue. At that point, I decided to cancel my order. When I asked who the manager was, she said it was her, honestly, she shouldn’t be managing any location with that kind of customer service. Completely unprofessional and disappointing experience.

s. niels

From the day they opened til now, customer service is actually a big fat zero! Hate coming here. Food is mediocre at best. This one restaurant makes me not even think about trying another Popeyes.

b3beastness the og

Never give you your sauces or get your order right. Also never give you your utinsels. They want me to eat mac n cheese with my hands or what

paul p

I had a horrible experience at this location. I wasn't given the correct items for my order using their coupon code and when I attempted to discuss it with the on site supervisor or manager she blew me off and disrespected me inside the store. I contacted their corporate office who offered a pitiful 500 points on the Popeyes app. When I requested a refund they simply stated that they informed that Popeyes location and washed their hands of the complaint and issue. I never heard back from anyone after that which tells me this location is not interested in providing a resolution and does not take customer service seriously. I will never come back to this location. The service here has been going downhill for a while.

Xavier Castro

I had one of the worst experiences ever at Popeyes. The minute I walked in, the manager on duty already had a bad attitude — she didn’t seem friendly or willing to help at all. I asked a few times for assistance, and every time she gave me attitude. After waiting over 15 minutes while watching everyone else get their food, I asked if mine was ready. She told me it was delayed because I ordered a large fry, yet I saw her serving fries to other customers without any issue. At that point, I decided to cancel my order. When I asked who the manager was, she said it was her, honestly, she shouldn’t be managing any location with that kind of customer service. Completely unprofessional and disappointing experience.

Brian Gonzalez

Terrible place. I gave up on Popeyes a while ago but decided to give it another shot. Unfortunately, the food was either over cooked or old. It was dry, rubbery, and lacked flavor. Not enjoyable at all. Plus they usually ask if you want leg and thigh but they gave me a mix with chicken breast. Yuck! Who likes chicken breast! Super duper dry! On top of it all, they charged a service fee of $5! So, not only was the chicken more expensive then Churches, plus the taxes, then a service charge of $5?! Never going to any other Popeyes again. Eeek!

Emily Dual

AI at the drive thru is terrible. It rushes you, even tho I'm ready and then when you want to confirm your order on the screen, it flashes for one second and then disappears. So then I confirm my order at the window and I politely asked the person there if there's a way that they can give feedback to somebody to assist with the drive-thru technology so that your order screen lasts longer to confirm. She essentially just rolls her eyes and looks away. I don't have time for this service nor will I pay for this type of service.

Hanah Jung

I order through drive through and while getting some other things, I ordered two strawberry crème pies. They told me it will be a 20 minute wait. I waited for 20 minutes. When I came home, those two pies were missing. I called the store to let them know that those pie were missing. They told normally they only do in person refund but this time since I live far, they will be able to make that refund and it should take few days. (The manager of the location ok this) I waited for a month and the refund did not come through. I called again for the same problem. The person on the phone told me he was the manager and that they don’t do refund unless it’s in person and on top of that because it’s been too long since I’ve last check with them, they can’t do the refund and only be able to pick up the pies. I asked for the manager but he told me he was the manager. They were the ones who made a mistake on the order, told me false information and false promises, and then tell me there is nothing they can do while being super rude. He did nothing to help me out.

Lynn Kat

My boyfriend and I were running errands so we stopped to get a quick dinner. I wanted him to try Popeye's because he never had it before. I've had it at work but never have been to one. When we walked in, I was immediately put off by having to order on a screen. I ordered tartar sauce for my fish sandwich but didn't get it. He ordered a chicken sandwich and got a spicy one and he hates spicy stuff. The side of red beans and rice was tiny and when we opened it, it was only half full. The fried were just slightly warm. We ordered it to dine in but it was packed up in a bag. There were no napkins in the bag. They told us the fish sandwich would take about 7 minutes but we waited about 20 minutes. The people before us were complaining. The people behind us were complaining. I don't know if it was just this location that was so bad and I guess we won't find out because we will not be going to Popeye's again.

Carol O

I'm extremely dissatisfied with my recent visit to Popeyes. After a long day, I stopped by to pick up a family dinner, but what I got was a half-complete order. First, I was told they were out of Cajun fries, a staple side dish, with over an hour and a half until closing time. The alternatives offered were insufficient, with almost none of the usual sides (mashed potatoes, beans and rice, or mac and cheese) available. I couldn't believe they were offering chocolate chips cookies as a side. To make matters worse, when I got home, I discovered that the family dinner I paid over $50 for was missing half of the chicken pieces. This is the second time in a row this has happened, leading me to question whether this is a deliberate policy to increase profits. The staff's attitude didn't help, and the inconvenience of driving 15 minutes back to the restaurant wasn't worth the hassle. I will not be returning to this Popeyes location, and I advise others to spend their money elsewhere. Poor customer service, incomplete orders, and questionable business practices are not worth the risk.