Dunkin'
Donut, coffee shop · Lansing
Sobre Dunkin'
En Dunkin', llevamos años endulzando tus mañanas y tardes con nuestros deliciosos donuts y una amplia variedad de cafés para todos los gustos. Somos un lugar de encuentro donde disfrutar de un desayuno rápido y sabroso, o simplemente tomar un respiro con una bebida reconfortante. Te esperamos con lo...
En Dunkin', llevamos años endulzando tus mañanas y tardes con nuestros deliciosos donuts y una amplia variedad de cafés para todos los gustos. Somos un lugar de encuentro donde disfrutar de un desayuno rápido y sabroso, o simplemente tomar un respiro con una bebida reconfortante. Te esperamos con los brazos abiertos para compartir contigo un momento dulce y lleno de energía.
Què diuen els clients de Dunkin'
Experiences at this Dunkin' location are mixed. Some customers praise the friendly staff, quick service, and festive atmosphere, especially at the 24-hour location. However, many report issues with slow service, incorrect orders, rude staff, and store cleanliness.
Plats populars
Ideal per a
Tip: If visiting, be prepared for potentially long wait times and double-check your order before leaving. Some reviewers recommend the 24-hour locations for better service and ingredient availability.
Services
Què veure a prop
Dades de Wikidata
Explora els voltants de Dunkin'
Dunkin' es troba a Lansing, envoltat de llocs d'interès cultural i històric. Aquests són alguns dels punts més destacats als voltants.
Parcs i Jardins
- Ranney Park (A 484m) — park in Ingham County, Michigan, United States of America
- Shaw Water Tower Park (A 731m) — park in Ingham County, Michigan, United States of America
- Glencairn Park (A 812m) — park in Ingham County, Michigan, United States of America
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Preguntes freqüents sobre Dunkin'
Opinions de Dunkin' Lansing
I only visit the 24 hour locations because they are the best locations others often lacking key ingredients to make simple items on the menu like milk and Crescent buns ect. Language barrier prevent me from getting what I order.
I came here on 12/1 and someone forgot our donut and the sweet person with the cute blue hair at the window gave us our donut when we came back around and gave us extra + apologized!!! Super sweet, very good costumer service! And our drinks were fantastic. Shout out!
I love this location! The crew seems to enjoy each other, they work well together, and they are always welcoming and friendly. That’s refreshing in 2025! The decor changes frequently and is always upbeat and festive…The Independence Day donuts and balloons for pride were fun! My favorite things are the coffee of course, second only to Tim Horton’s or a nice pour over, and the Bagels! The bagels are my favorite from anywhere! I really appreciate that they have stevia packets, a nontoxic, naturally low calorie sweetener. Keep up the good work!
Quick, Convenient, and Delicious! I'm always impressed with the speed and efficiency of my local Dunkin' Donuts drive-thru. Even during the morning rush, the line moves quickly, and the staff is always friendly and upbeat. They get my order right every time, which is a huge plus! Whether I'm grabbing a quick coffee and donut for myself or a box of Munchkins for the office, Dunkin's drive-thru is my go-to. The convenience factor is unbeatable, and the consistently good coffee and fresh donuts make it a perfect way to start my day (or get an afternoon pick-me-up!). Highly recommend for anyone looking for a tasty and hassle-free treat!
Waited in drive through for 10 minutes and no movement, so decided to go inside. Only two employees working. Dude at least said he’d be with me in a minute. Store was filthy - I scanned the counters and cases where the donuts are kept - crumbs and misc debris all over. Observed multiple fruit flies buzzing around the donuts. Will not return.
This place has consistently poor customer service. The staffer did his very best to not say a single word to me as I ordered at the counter. When given the wrong item another staffer said “that is all we have” and made zero attempt at an apology or correction. Some people are not built for customer service and should probably not be in that position. Boss, hire or train people to be people centered if you want them to come back.
Not sure if your employees are working too fast or just didn’t have the items I asked for. A double chocolate donut has frosting not glaze. I received my free iced original coffee (that I didn’t really want) but not my Pepsi. My fault for thinking my favorite chain wouldn’t be so incompetent. I guess it’s just the location. You also forgot my extra egg on the sausage sandwich
There were 4 employees working and no one in line in front of me and it still took 15 min for us to order. When I go thru the drivethru the wait time is doubled and the order is normally wrong. The staff is rude and ignores customers when they come in. Also seems like 1 employee knows what's going on and the rest and are just holding stuff in their hands and running back and forth. I'll be going to a different location from now on.
Coffee and environment is fine, but service was awful. Staff was doing everything but taking orders and preparing mobile orders. Waited much longer for my drink and food than any other Dunkin’ locations I’ve been to.
Don’t be open on thanksgiving if you don’t wanna work. The owner is the one who gave me my food, got 3 half pieces of bacon for the stacker and my hashbrowns had 3 1/2. Don’t even wanna talk about the sandwich. Had to knock on the windows for the remainder of my order.
Genuinely have not been here one time and greeting with a happy employee. They are always rude, slow, and get mad at customers when they are busy. They are always busy you'd think they'd be used to it. I work in the food industry so I understand being busy but i've came here so many times and have never had a different experience. teaching some patience and kindness could go along way at this location <3
Just ordered two breakfast sandwiches, was handed one. Told the worker I only got one sandwich and she said “no I put them both in there” as I was literally holding the single sandwich they had given me. She then proceeded to make me the wrong sandwich and flatten and smoosh it down. It’s honestly the most unappetizing sandwich I have seen because I can tell it was hand pressed flat and made out of anger even though there wouldn’t have been a problem if the job would have just been done right the first time. Instead it just never got done right
I can't even begin to describe the nightmare that this Dunkin is. We wanted to drive through on a Sunday mid-morning for a few coffees and a quick breakfast. We waited in the drive through for literally 45 minutes. We absolutely would've given up but the way the drive through is built there's not even an option to pull out of the line unless you want to hop a curb and small rock garden. When we finally got to the window I couldn't believe the incompetence I was seeing. There were like 2 employees working and they were genuinely doing one task at a time. I watched a guy put tater tots into the oven and stand there staring at the oven until they were done. Meanwhile there's a monstrous line of cars honking, a 30+ minute ticket time and a dozen + people standing in the store that walked in. The guy looked stoned honestly thats the only explanation I could possibly have. Far and away the worst experience I have ever had at a drive through.
I saw they had $5 breakfast deal and just grabbed a coffee with two egg&cheese Wake-Up Wraps. What I got honestly felt really rude. The wraps were undercooked, sloppily thrown together, and reeked of bacon grease (I don’t eat bacon). The smell alone made me gag. I didn’t even bite them-went straight into the trash. Also… I’ve noticed I only get these sloppy wraps when the guys are making them. Never happens when the girls are on the line, in my personal experience.
You all need to schedule, train, and take better care of your employees. They were nice and did their best but I waited 30+ minutes for a coffee and two dozen donuts. The whole place was tense, they were arguing, the other customers were distressed. It’s the closest coffee shop to me, and I really hope I don’t need to go back.
I ordered a XL hot coffee with and cream and received 3 creams and 3 sugars and that is not the correct combination for a size XL. Customer service was shit, don’t even get a thank you or anything just handed my coffee out the window and said nothing. So unprofessional on top of getting my order wrong. This is not my first time having issues with this location. I would not recommend this location to anyone and I am a avid Dunkin coffee drinker.
Honestly would give this Dunkin a 0 if I could. Every time I go they always manage to get part of my order wrong and they take forever. I understand being short staffed but the most recent trips I have made there they have 3-4 people working and when I pull up to the window 2 of them are just standing there talking. A month ago I had to email management due to them messing up my drink and sandwich. Today they did not put cold foam on my drink (this happens regularly) which costs me extra, but they also made me a sandwich that clearly had a moldy egg. I have seen them prepare the sandwiches, someone had to look at the egg when making it and would have seen the mold. I had already ate half of it when I noticed it. This is by far the worst dunkin I have been too. I would rather drive out of my way then go back to this location.
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3415 E Saginaw St A, Lansing, MI 48912
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3415 E Saginaw St A, Lansing, MI 48912
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park in Ingham County, Michigan, United States of America
park in Ingham County, Michigan, United States of America
park in Ingham County, Michigan, United States of America
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