Jimmy John's

Alicia Alicia

Hayden, David, and Jamari did a phenomenal job of customer service!!! They were welcoming, excited to be at work, helpful, fast, really great experience!! I had to leave the Flower Mound location due to a poor experience but this Lewisville location did a great job!!! They deserve the praise because their customer service is amazing!!! Thank you greatly!!!

Alison Smith

This was my first time coming here. My food was tasty and fresh. My order was correct and the staff was nice as well. They were working very hard to complete all the orders they had. I did not see any of them not working so I didn't mind waiting. I'll definitely return.

Oldpqlyr

I ordered & paid online before I left home. I pulled up to the order mic and was greeted cheerfully. Gave my name, rolled up to the window and there it was... my order for three of us properly prepared & labeled. "Here ya go, sir." and away I sped home. Fast. Accurate. DELICIOUS.

Enjoyed my sandwich but you can always count on them forgetting something you requested on it.

Jonathan Hubbard

Enjoyed my sandwich but you can always count on them forgetting something you requested on it.

The sandwich was satisfactory, though I must say the $3 charge for a small beverage seemed quite steep and somewhat unexpected. It made me reconsider the overall value of the meal.

Karim Khoja

The sandwich was satisfactory, though I must say the $3 charge for a small beverage seemed quite steep and somewhat unexpected. It made me reconsider the overall value of the meal.

Ordered a sub on uber eats. Doesnt allow me to add mayonnaise on the sub itself but allows for packets… THAT THE EMPLOYEE NEVER GIVE ME. going back to subways because JJ employees too lazy to give out packets crazy work

Problem isn’t Jimmy John’s. It’s the terrible Uber driver that I had to chase 1/2 down my street to get my order. I don’t think she can read. I have no clue how she got a job w Uber. I finally stopped her at 930. I live at 922. It also took her 20 minutes to drive less than 2 miles. Terrible. Sandwiches were cold and soggy.

They must have new management. As this once fiercely fast and efficient eatery has dropped the ball. Maybe one day they’ll get it back. Slower service and mediocre customer facing staff. Update: Sept 14th 2025 placed another online order for me and a coworker, and arrived in the drive-through line about 15 minutes after placing the order. Was hoping that the service had turned around since my last visit. If so, I would’ve gladly taken down my negative review of the way this place has changed. Saw my two bags sitting on the shelf while I sat in the drive-through line and was expecting the freaky fast crew to run the bags out while the car in front of me sat there, that’s how it used to be Unfortunately, nothing has changed. Please get better, I know with proper training and expectations. Y’all could get your title back.

The one constant is JJ. Nwver have we had any issues arise. Until today. Over an hour to get order, plus the wife drive to store looking for said order, only to be told Meh yeah busy oh well. Not a hey oops we got slammed. No ONE would even answer the phone. So I paid for delivery, oh and got to see Main St. Lewisville. Just not good. When my wife was at the store the young lady would pick up phone then lay it down. Checking JJ off the go to eatery.

Horrible. I placed our food order 24 hours in advance, our food was supposed to be delivered by 10:00am. At 10:00am, no food arrived. Talked to the employee on the phone and he just gave me multiple excuses on why the food wasn't ready yet and they just started making our order at 10:15am. Unacceptable. I then drove to the store at 10:30am to try and pick up the delivery order to get it as fast as I could, and they still hadn't left with the order to deliver to us. As I loaded the order into my car, the employee had the audacity to tell me that he noticed their wasn't a tip on the receipt. No employee will ever receive a tip when the food order is very late. Way to rub someone the wrong way. I will not be ordering catering from this location again. The store had been open in plenty of time to make 10 sandwiches and deliver them to us at the allotted time. Very disappointed.

Grant Carpenter

Ordered a sub on uber eats. Doesnt allow me to add mayonnaise on the sub itself but allows for packets… THAT THE EMPLOYEE NEVER GIVE ME. going back to subways because JJ employees too lazy to give out packets crazy work

Jason Wickens

The one constant is JJ. Nwver have we had any issues arise. Until today. Over an hour to get order, plus the wife drive to store looking for said order, only to be told Meh yeah busy oh well. Not a hey oops we got slammed. No ONE would even answer the phone. So I paid for delivery, oh and got to see Main St. Lewisville. Just not good. When my wife was at the store the young lady would pick up phone then lay it down. Checking JJ off the go to eatery.

missy brewer

Problem isn’t Jimmy John’s. It’s the terrible Uber driver that I had to chase 1/2 down my street to get my order. I don’t think she can read. I have no clue how she got a job w Uber. I finally stopped her at 930. I live at 922. It also took her 20 minutes to drive less than 2 miles. Terrible. Sandwiches were cold and soggy.

peter pacheco

They must have new management. As this once fiercely fast and efficient eatery has dropped the ball. Maybe one day they’ll get it back. Slower service and mediocre customer facing staff. Update: Sept 14th 2025 placed another online order for me and a coworker, and arrived in the drive-through line about 15 minutes after placing the order. Was hoping that the service had turned around since my last visit. If so, I would’ve gladly taken down my negative review of the way this place has changed. Saw my two bags sitting on the shelf while I sat in the drive-through line and was expecting the freaky fast crew to run the bags out while the car in front of me sat there, that’s how it used to be Unfortunately, nothing has changed. Please get better, I know with proper training and expectations. Y’all could get your title back.

Emily Newell

Horrible. I placed our food order 24 hours in advance, our food was supposed to be delivered by 10:00am. At 10:00am, no food arrived. Talked to the employee on the phone and he just gave me multiple excuses on why the food wasn't ready yet and they just started making our order at 10:15am. Unacceptable. I then drove to the store at 10:30am to try and pick up the delivery order to get it as fast as I could, and they still hadn't left with the order to deliver to us. As I loaded the order into my car, the employee had the audacity to tell me that he noticed their wasn't a tip on the receipt. No employee will ever receive a tip when the food order is very late. Way to rub someone the wrong way. I will not be ordering catering from this location again. The store had been open in plenty of time to make 10 sandwiches and deliver them to us at the allotted time. Very disappointed.

Look at the great sandwich from Jimmy John’s, the drive thru guy had an horrible attitude and horrible CSI, do not go to this place at all, this is a scam of a place; horrible sercive and horrible food. Spend your money some where else.

Went to your store the other day, I was a walk in customer. I odered a sandwich and asked for extra onion and extra tomato. As usual, the sandwich was made freaky fast and, as ususual, it was WRONG. The sandwich had no extra tomato and NO onions. They're ALWAYS WRONG. From now on, because this isn't the first time, I will go to JERSEY MIKES..

Arrived at 9:45pm to get a quick drive through sandwich and was told the toaster had been turned off so the sandwich wouldn’t be toasted (as it’s supposed to be). Coming from someone who worked in the fast food industry, if your sign says 10, you shut things off at 10. That’s what good customer service is. If you want to leave at 10, get a different shift. The last time i came in the evening, they ran out of bread. I come here all the time and the day crew is so much nicer and accommodating. Save your money if you come passed 6pm.

First n foremost the guy in the drive thru today was rude as all get out, he pushed my food out and didn't have the order correct. I then told him sir my chips are wrong which he proceeded to huff n puff then shove them into me. Upon getting home I open the food to find no quality what so ever, the tomatoes are quarter sized and are all the butt ends of them. The lack of training and customer service at this store is horrendous.

Don’t order the veggie sandwich if you’re expecting avocado spread. When I asked where my avocado spread was on my sandwich, I was told it was “hidden” in between the cheese. It’s so “hidden”, it’s like it’s not even there! When I asked for a sandwich with a little more avocado spread, I was met with a sigh, an eye roll, and even LESS avocado spread than my original sandwich!

Today my mother went to the drive thru to pick up one sandwich. She has done this many times and service has always been great. She has two arms but her left (closest to the drive thru window) is not mobile. This means she has to reach across her body to hand something to the cashier or get her items. She has handicapped license plates, a special steering wheel, and wears a brace- pretty obvious signs that she may need a little help. When asked to pay she had her card out and ready to hand to the cashier. Cashier pushed card reader terminal towards her. Mom explained that she couldn’t use her arm and needed help. She was told “I can’t do it for you,” so my mom replied that she supposed she wouldn’t be able to get her sandwich then. Cashier then pushes payment terminal closer so mom is able to insert her card for payment. Now mom has to unbuckle her seat belt, remove her immobile arm, open the car door, and insert her card. Cashier then tells my mom to complete the transaction (the tip screen). My mom explains she cannot see the options on the screen. Cashier tells her she can’t push the buttons for her, so mom says then she won’t leave a tip. Cashier tells her to push the green button then. Finally this transaction is over and mom goes home with sandwich. This will be her last visit, even though it’s a favorite. And I sincerely hope that the cashiers get some training on what service is, especially if they are dealing with someone who is handicapped. Not a good look, Jimmy John’s.

We ordered for delivery tonight and was charged on the card. A lady at Jimmy Johns stated that it was too far from their store to deliver even though we are 2.4 miles away from them. Not only that but the lady lied because we have ordered delivery from them before. We then said that we could come get it but still canceled the order without communicating this to us. Very unprofessional and frustrating experience, no one wants to deal with this type of service after dealing with the holidays and work on top of it. I recommend going to the Jimmy Johns off Denton Tap road in Coppell instead as they have great employees that will be happy to service you.

Jordy Stone

Don’t order the veggie sandwich if you’re expecting avocado spread. When I asked where my avocado spread was on my sandwich, I was told it was “hidden” in between the cheese. It’s so “hidden”, it’s like it’s not even there! When I asked for a sandwich with a little more avocado spread, I was met with a sigh, an eye roll, and even LESS avocado spread than my original sandwich!

Logan

First n foremost the guy in the drive thru today was rude as all get out, he pushed my food out and didn't have the order correct. I then told him sir my chips are wrong which he proceeded to huff n puff then shove them into me. Upon getting home I open the food to find no quality what so ever, the tomatoes are quarter sized and are all the butt ends of them. The lack of training and customer service at this store is horrendous.

leonardo sangiovanni

Look at the great sandwich from Jimmy John’s, the drive thru guy had an horrible attitude and horrible CSI, do not go to this place at all, this is a scam of a place; horrible sercive and horrible food. Spend your money some where else.

Brooke Adams

We ordered for delivery tonight and was charged on the card. A lady at Jimmy Johns stated that it was too far from their store to deliver even though we are 2.4 miles away from them. Not only that but the lady lied because we have ordered delivery from them before. We then said that we could come get it but still canceled the order without communicating this to us. Very unprofessional and frustrating experience, no one wants to deal with this type of service after dealing with the holidays and work on top of it. I recommend going to the Jimmy Johns off Denton Tap road in Coppell instead as they have great employees that will be happy to service you.

Naomi Rod

Arrived at 9:45pm to get a quick drive through sandwich and was told the toaster had been turned off so the sandwich wouldn’t be toasted (as it’s supposed to be). Coming from someone who worked in the fast food industry, if your sign says 10, you shut things off at 10. That’s what good customer service is. If you want to leave at 10, get a different shift. The last time i came in the evening, they ran out of bread. I come here all the time and the day crew is so much nicer and accommodating. Save your money if you come passed 6pm.

Jeffrey Wallace

Went to your store the other day, I was a walk in customer. I odered a sandwich and asked for extra onion and extra tomato. As usual, the sandwich was made freaky fast and, as ususual, it was WRONG. The sandwich had no extra tomato and NO onions. They're ALWAYS WRONG. From now on, because this isn't the first time, I will go to JERSEY MIKES..