Taco bell is my favorite fast food place but enough is enough. I ordered the cantina chicken bowl with extra Avocado ranch. Did I pay for the extra sauce? Of course. Did I get any sauce? Of course NOT. Thats irritating. But not cooking the rice all the way so the entire bowl was not edible...this pisses me off!! Oh, and if that wasnt bad enough I had to argue with the employee because I ordered the new supreme dip, which they insisted does NOT come with chips. So, you gwt a dip with no chips??? Well the dip was cold and the chips broke EVERY SINGLE TIME I tried to dip a chip in the dip.... so that wasnt edible either. I mean, it wasnt just the chips. The dip was gross....none of the food was even kind of warm. It was all cold. OH, and the moment I decided to just eat the chips... well, they were stale. Thanks Taco bell for great food. 👍 great job. We wont be back.

Jamunta Blevins

Food was very cold and old and workers caught an attitude and didn’t want to redo the food and told me over the phone they only get paid once that’s not a great way to satisfy a customer

Kali Ballek

Terrible service! My food was crushed and soggy. Literally ruined my night. If I could give you negative stars I would!

Gilberto Velazquez

Your employees didn’t care about the order, crammed all my tacos in one small bag. My whole order was crushed and soggy. I am beyond mad.

Homer Clay

Got food and did get everything i asked for and didn't get the 2 sauces miid and hot and I called to let the manager know and she was a smart ass and I'll never go to lindale tx...Taco Bell again and I might not go to taco bell ever again...her name was hope at least she said it was and I ordered 6 boxes and I do that every week but I am considering never going back to any of your locations truly

Patricia Farthing

Waited over 30 minutes just for two deluxe boxes.. customer service sucks

Victoria Reeh

I had a mobile order this evening and as I was pulling in, there was an emergency happening in the parking lot involving a child. It was a very extreme emergency and out of respect for the family, I will not post the details. I parked my car and got out to help immediately with a few others, and was helping while the EMT’s were on their way. The manager, Hope, came out and yelled at us to move our cars because we were “blocking” the parking lot. I replied telling her “give us a second to move our cars please there’s a CHILD in danger.” She said “I know it’s a child, move your car” and went back inside with attitude, while the family is outside in distress. I personally think that is the LAST thing the family needed, was extra stress from Hope rushing to get everyone out of the way when we are all helping. She could’ve came out and helped, but instead didn’t and caused more stress for everyone. Let me be clear, the rest of the staff is not to blame. But Hope handled the situation insensitivity, rudely, inappropriately, and with complete lack of care for the family affected. When I ended up getting to the window to pick up my food, I apologized for not moving my car fast enough and Hope replied, “It’s okay, but everyone out there should’ve just moved their vehicle because everyone was standing around doing nothing.” When in fact that was not the case whatsoever. Here’s to hoping this situation gets resolved, it was completely uncalled for and unfair.

Addison Warren

They forgot 2 of my items. My burrito was the wrong one chicken when I asked for beef. The food I received was half filled sub par at best.

Hannah Woodginn

the food is always wonderful! But the attitude of the lady working at the drive through has made our visits not so pleasant..we came 4 hours before closing and ordered a meal for 4 people and during the entire order process she kept huffing and making snarky comments like saying “oh my god” with an attitude when we order this has happened more than once anytime we’ve come in during night shift hours.

Dayjah Moore

Came here tonight about 20 minutes ago the black girl with little black and brown hair was very rude! I asked for extra sauce and she literally blew and said here and slammed the window closed after prior to this , turning her back to me so she didn’t have to see what I needed. Maybe you shouldn’t work nights if being busy is going to make you be rude

Ma Hernandez

There is not a zero option if it was I will choose that I just got off from this place , I were through the drive through because I have a toddler with me that was asleep and I can’t get to dine in and this lady in the drive through said that I have to go inside to order because she can’t hear what I say. If you are not whiling to work in this kind of kids why do you make others waste their time stoping for a service that would not be done. Thank you very much for nothing Taco Bell location at I20.

EM C

I placed a mobile app order at this location. The ease of the app was nice and the free reward was beneficial. Unfortunately, my free reward came out looking like puke literally as well as incorrect I didn’t want sauce and ordered it with out sauce however there was sauce. Service through the drive-through was decent. Sadly, I had to delete my previous review, giving five stars because Google made me in order to write this review way to go Google maps I should be able to post multiple reviews

Blue Ray

I had one of the worst fast food experiences of my life at this Taco Bell. Not only was the food cold and sloppily thrown together, but the customer service was absolutely appalling. A worker named Olivia was extremely rude from the moment I walked in. When I politely asked a question about the menu, she rolled her eyes and gave a sarcastic response. Then, when my order was wrong, she acted like it was my fault and refused to fix it without an argument. She even muttered something under her breath as I walked away. Totally unprofessional and unacceptable. I’ll never come back to this location again.

Belinda Caldwell

Ordered a chicken cantina quesadilla, I have ordered this item many times before. What I received was a regular quesadilla. I brought it back in to kindly let them know of their mistake. However, the manager argued with me and said it was correct. I pointed out that there was no cheese on the outside, she said "Yes there is, see the yellow, that the cheese." As you can see in the pics, there is none. She then said "well, we can remake it, but it'll be exactly the same." Wow - that doesn't really solve anything. Horrible customer service. I should of requested a refund but I had somewhere to be and had to go.

Georgia Girl

This location has a major mold/indoor air quality problem and likely should not be serving food or have employees in there until it is abated. It is unsafe. Plus AC is on so it's going to go everywhere. The mold smell hits you strong when you enter the doors. Board of Health and/or OSHA needs to enforce the food and employee safety.

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