Bianca Buonomo

Received 3 items that should have had monopoly pieces with nothing. Also received a boo bucket with no bangle. My daughter is SO disappointed.

Very rude people never again . I was with my freind that we doing separated order with separated payement , and they want to take the order of my freind they told that we need to go on the line again .

I just left this location and I don’t really do reviews much. EVERY drink was “sold out” and the fries were RAW and cold. The sandwich was DISGUSTING. This place should be out of business. 19.97 in the garbage. Bread hard as a rock, burnt (was it moldy and needed to be burnt) WHAT A COMPLETE WASTE and I’m 20 mins away or I’d would have asked for my money back. SHAME ON McDonald’s, THE ONWER of this location, MANAGER, and the EMPLOYEES.

I am not usually interested to give review or anything but this time I had to, I will never go back to this mcdonald's, food was nasty old with bad smell and when I try to tell them they don't care they and I spent my money and wasted my time for nothing I had to throw it out the food because it was uneatable . Worse customer service as well

A Plus Roofing And Chimney

This place is the worst place I order over phone you can wait here for hours. They don’t care. I hate this place but I can’t do nothing. My kids like stupid McDonald’s.

Amyy1urfav amyy1urfav

Made a mobile order for $40 never received food due to order being cancelled by store and they refuse to refund my money. It’s been months now and they literally just took my money after they cancelled the order. Never had this problem with any other restaurant I have ordered from. No one helps or offers any suggestions. Just took my money and that was it.

Aïssatou 2025

I really don't have the habit of commenting but I don't recommend anyone to buy food in this place because I bought my food at 10 pm but the uber driver went to get it but they refused to give it more than 3 people left but they refused to give them I had to wait more than 2 hours and ended up paying 30 dollars to go there and take my food and they said they don't know why I don't have my food I ended up eating my food except at 1 am it was really bad and a bad experience

Joe Norton

Don’t mobile order for breakfast the two lazy Spanish ladies are gonna make excuses saying they didn’t get the order. I ordered twice and they’re literally saying my name after me not giving it to them and only the verification code but saying they can’t make the order cause it’s not confirmed in the system ?? How lazy can you be lmao Do your job?? It gets directly sent to your system and I get confirmation of that

Darren Gopaul

I visited this McDonald’s location around 5:00 AM and was very disappointed with the service. After waiting at the drive-thru speaker with no response, I pulled up to the window where staff were present but made no effort to acknowledge or assist me for roughly 3 mins. The man finally came to address it, while the woman who was in charge of the drive thru ignored me. For a restaurant that advertises 24/7 service, this experience was unprofessional and frustrating. Consistency and attentiveness—especially during overnight hours—are important, and I hope management addresses this issue.

Jennifer N

Whoever is taking orders at the drive thru today is very unprofessional!!! I had to repeat my order three times because he was in the middle of laughing and talking to his coworker.

Infiniti

Absolutely horrible experience at the McDonald’s in Shirley. First off, the manager clearly woke up and chose attitude instead of professionalism. She acted like basic customer service was beneath her. All I asked for was a split payment, and you’d think I asked her to solve a math equation from NASA. Total confusion behind the counter — nobody knew what they were doing. The manager? Rude, dismissive, and completely unbothered. If running a fast food joint stresses you out that bad, maybe it’s time to hand over the headset and clock out permanently. This is McDonald’s, not the Pentagon — split payments shouldn’t be rocket science. I’ve seen McFlurries get made faster than they figured out how to ring me up. Do better, Shirley McDonald’s. Get a manager who knows what “service” means — and maybe one who doesn’t treat customers like an inconvenience.

stephanie anaya

Bad service, they took over 20 minutes to give me 2 frappes and 1 side of fries. Do not recommend you come to this place. Even if they are not busy they take forever to give your order.

Zoila Doino

This is the second time I’ve ordered an Oreo McFlurry from this McDonald’s through Uber Eats and received a caramel Frappuccino instead — without any notice or explanation. It seems like the ice cream machine wasn’t working, but instead of canceling the item or informing me, they just swapped it with a drink I didn’t ask for. If an item isn’t available, customers should be notified — not sent random substitutes. It’s disappointing to pay for something specific and not receive it, especially when this keeps happening. Please improve communication when items are unavailable. She. I went in person months ago it was so bad it was a little comical . I ordered on the kiosk and 2 out of the three items were not available. I had to cancel my order and get my money back. This place is a waste of time

Jessie Jamie

Worse mc Donald’s I have ever been to. They gave me my food cold, my coffee cold, I asked for cream and sugar they didn’t put it in my bag. I tried to give them the benefit of the doubt and nor was it in the coffee neither. The steak bagel was by far the worse place I ever got it from. The steak was very small and flat was not enough to fill up the bagel so I ate mostly bread. What a Waste of money. My hash brown is as soggy and cold. It was just a horrible experience I’m disappointed. Will stick to the mc Donald’s in Medford smh. 17$ of trash!!!!!