This location should be closed. I can definitely understand why this location has 3 stars. I went through the drive-thru with no service. I stopped at the intercom to place an order. Waited a few minutes and someone finally came on. I was asked to pull around, and so I did. I waited at least five minutes with no service. I could see at least 4-5 employees coming and going in the kitchen. A few would stare and look away. Seriously? This is horrible. They only had two cars in the parking lot so it’s not like they were busy. But still this shouldn’t excuse this type of behavior. I will add, my husband went to the same location before Christmas to get me a gift card as part of my stocking stuffer. He had a horrible experience with the cashier and manager. My husband explained them as very rude and seemed like they did not want to be there. So he told them he will go somewhere else. I don’t understand this type of service when there is plenty of competition. Please don’t come here. Don’t waste your time or energy. Go somewhere they will appreciate your business.

Jadah B

Horrible experience. Customer needs to be retrained. Team member slammed the order window and went to talk crap about me because I asked why my order was taking so long when they weren’t busy. Bread was really hard so I couldn’t enjoy my sandwich either

Traci Lincoln

Ordered through Doordas and it was wrong. Recorded and called stote my $16 dollar salad was less than half full and I was like wth?

Madison Kennedy

my experience started out with me getting charged for an extra month for the sip club membership, So when: they decided that they would give me $20 in credit so I decided I would have that for breakfast today since it was free. I sat at the intercom for at least five minutes saying hello and nobody had the decency to respond. So then, I thought maybe I ordered it before they opened so I pulled around to the window only to see everyone staring at me, but not coming up and attending to me. Literally sat there for a full 15 minutes before someone finally opened the window and asked what I needed. after getting my food, my sandwich was 90% sauce and extremely soggy. Do not go to this place they genuinely seems like they are forgetting how to run fast food, Not attending to the Intercom, Not attending to the window, Just throwing food together, And then after everything, not apologizing for the inconvenience. Save your time! And money!

kawaii pie547

Oh! Man!. I don't understand why I keep giving this place a chance when I'm disappointed everytime. I got a mid salad, "med" drink, and a stupid medieval baguette! All for almost $18 is absolutely expensive. If that was the case I should've ate at chipotle or anywhere else. Panera focus on y'alls soups and nothing else. Improve your menu because the only thing I found was good or decent is the chili. I agree with another reviewer instead of an extra baguette especially if your getting a bread bowl. Have sour cream, cheese, and etc. That's why the parking lot is always empty.

Marcy Watson

I never leave reviews but we waiting 30 minutes for cold food and the plates were dirty.

Allison E.

I tried going again. Sandwich wasn’t burnt this time but green goddess salad didn’t have all the toppings or the chicken. Only one in the drive-thru and it still took 9 minutes. The included fork had other food on it that I didn’t even have.

Taylor Mckee

PLEASE DONT COME HERE!! They literally don’t know what they’re doing and honestly I don’t know how they are still open and operating. I ordered a salad and soup and the soup is cold I also got a smoothie that isn’t even filled all the way!! The employees have no clue what they’re doing and it’s ridiculous. NEVER EVER AGAIN!!! Please don’t waste your time or money here!!

Max

Worst Panera ever. I don’t even know where to start. Service was bad, lettuce on all of our sandwiches was very obviously bad, and order was wrong. Do yourself a favor and just go to one of the other options nearby. Edited: 1/29/24 We decided to give this location another chance, but unfortunately, it was even worse than before. When we walked into the dining area, someone actually asked us if the door was locked, even though we had just walked through the front door. To our surprise, we were told to pick up our order in the drive-through. So, we ended up sitting in the drive-through for 20+ minutes behind just one car. Keep in mind this was an online order. If given the option, I would rate this experience with no stars.

Jason White

Is there a zero star?!? This is so unacceptable. Do not order a teriyaki bowl from them. I promise you will be upset. I paid $16 for the smallest amount of food. It’s called a chicken and broccoli teriyaki bowl. I have 2 pieces of small broccoli and 3 pieces of chicken. Then some rice. The management team was absolutely no help and didn’t understand the issue. The order arrived 15 mins early. That’s not entirely their fault, door dash delivered. But they had to have made the food way early for that to happen. So unacceptable, I like their food but I am 100% done. Horrible customer service and treatment of a paying customer. (Spoon in food for reference.) no food there

Madd Matt (Turq)

Gave us a number to place on our table but didn’t bring food to us. Why bother giving us a table standing number? coffee was cold, no cream. (that's one of the main reasons I came here) Mac n cheese was cold and watery. The pepperoni mozzarella melt was pathetic. Like 8 pieces of pepperoni. Barely any marinara. My wife's chili was microwaved and splattered all over. Looked like someone had diarrhea in a bowl. I’ve NEVER had an experience like this at Panera. 45 dollars for microwaved chili, cold Mac and cheese and coffee. Get new managers or charge less. you’re better than this. PLUS I left a tip on checkout because that's when they ask. Should've gotten that money back but I'll just spread the love ALL OVER the internet.

Jane E

Generally all is well when I eat here. Food is decent though a little pricy. My last visit was awful. I took advantage of offer of .99 cent pastry. When I got my receipt, I saw that the manager/cashier charged me for it. I said something but she told me that the offer only pertains to cookies. Please notice that pretty much every baked good is represented including the one I ordered. I argued with her for a bit and she refunded it. Here's the thing, as manager she has the ability to comp on occasion but instead of caring about customer retention and just plain old doing the right thing, which was to honor the offer, she decided to argue and be rude. I emailed corporate and received a canned answer then...nothing. I haven't been back since and I don't know when I will. There are tons of other places to eat in that area so I don't feel like I'll miss anything.