Eric Doyle

The food is always great here and huge portion. Great value for a casual dining option. The place was a little dirty (tables), however the area is busy.

Mahdi Issa

Zoraya is an amazing manager and always fills my bowls.

Joe Brikman

Friendly happy and fun. Super quick service and fast delivery. One of the best locations in the area

Jose Zavala

Fast service and appropriate portions.

Zack Zbacnik

My boy doesn’t skimp on the sour cream.

Thomas Mason

Edit: 1 year later, the manager has turned the store around. I forget his name but I will find out and update. He's youngish. I don't know what happened but things have changed. It's not perfect but they have me huge strides. They don't close 30 mins early anymore either. They are fast now, they rarely run out of coke or anything before 930, the line is speedy, I see the manager working super hard in the back and running around. I hope Chipotle gives this guy a HUGE bonus because he literally saved this store! He greets locals who go often, he's always been polite, even when I have been rude. I literally can't say enough good things now about the management here. There's also 2 employees that are amazing as well now. I'll update with their info also. Good job guys! Night and day difference. Updating from 1 Star to 5! Original Review: Horribly managed. Your order is ready 30 mins to OVER 1 HOUR after the app says it will be ready. Why don't they have more than 1 person working on the pick ups. When they close the inside down for the night they should use those trays to fill pickup orders from. They close all of that and then continue to work super slowly on pickup orders. Ordered 4 times in 6 months here and order was over an hour late on each pickup. Dont say its because of staff issues or covid. You had 6 months to correct the issue. Manager should be fired. Corporate needs to reevaluate how a business should be run.

SS

This place definitely turned it around 😂 Food was good so was the service and it was clean

Ruda Lee

It wasn't as bad as I thought. Even though the store was very busy, the staff greeted us with smiles. They had everything we wanted, and everyone was satisfied.

Angelina Greham

Try this restaurant. Fantastic cuisine with a wide range of intriguing options. There is plenty of room both inside and outdoors. Our waiter was kind and knowledgeable. The only drawback was that the interior was loud, with sound bouncing off the walls - but that happens in a lot of locations.

Mer F

A more affordable option compared to the high-end restaurants nearby. Service was fast. The place looked a bit cluttered and not very clean. The food was plentiful, a whole mountain. It was delicious. The lemonade was delicious and refillable. Eventually, it got so busy that the line almost went out the door. The staff had to work hard.

John Ovesen

Great location in Brickell. I was staying at the CitizenM Hotel and this and Burger King were my two quick low end options for food without breaking the bank. Paid $21.82 total for a Chicken Bowl & Carnitas Bowl with Guacamole. Not bad for two people. We brought drinks in from a local CVS on a hot Miami day. Not the biggest place but it has a decent size seating area.

Randy Goussen (Jorandy)

I have enjoy my time inside Chipotle overall but can the music be tone down a bit to enjoy my food inside, please and thank you Chipotle

Pelumi Olaleye

First time visiting. Went on Saturday afternoon at 12pm. Good customer service and easy to find. Overall a good experience.

Sebastian L

This chipotle is so good and the atmosphere is really relaxing, the service is really fast.

Jenny Pazmino

The place is small, the food is generally good, and the service is quick. The atmosphere isn't very pleasant. The service provided by the employees is good, but they could improve the quality of service. The price is reasonable for the sector.

Tom Ocket

Good food and for relative low price. We went back during our stay in Miami.

Tech Ninja

LMAO. 1.9 average score? I’ve never seen any place that low. I have never had a problem with this location. Seems like I’m the only one!

Bevin D

It's aight

Aleksander Skjoelsvik

Yes they're slow, no the employees don't seem to know what they're doing, yes they run out of ingredients, and no you probably shouldn't order online– but if you go in-store you're gonna get a sizable portion within a few minutes. I have yet to be disappointed since I made the switch to walk-in. Probably needs some re-training, but doesn't deserve all these negative reviews.

Message for chipotle corporate to improve processes at this location — please consider leveraging more technology to improve service here. This location frequently does not have chicken available for in-store customers, resulting in 30-40min delays in receiving food and/or lost revenue when customer don’t have extra time to wait. The line cooks do not begin preparing and cooking chicken at the right interval. Once chicken reaches a certain level , the line cook should be notified to begin cooking. Also, after the chicken is cooked — there is additional wait time for the chicken to be cut. This could/should be done by a machine to speed up time. Also would save a lot of money by not needing excess labor

Scott Stanley

This location was out of various meats when I arrived (Chicken, Barbacoa, Sofritos). Poor planning on thier part. Location was very busy and not the cleanest. The could do better.

Audrey Stiller

It was good, but not amazing. The fact that nothing is mixed inside the burrito is a bit disconcerting because you get each ingredient one by one. It's not heated, so it's slightly cold. On the other hand, it's a good size. Parking is difficult again, like practically everywhere in Miami. I think it cost $12.90.

Garrett K

Closed 35 mins early one night (12/2/2021) and line is fairly slow moving. But it’s Chipotle, it’s good otherwise and they have a couple outdoors tables which is nice. Good luck, hope they’re open when you need them to be.

Kyle Schuler

If you order your food before 4pm it usually comes out exactly as you expect it too. They tend to run out of meat and toppings after 5pm and will just give you a small burrito filled with hot sauce, beans, and rice instead of what you ordered. My burrito just arrived at 7pm and it was half the size it should have, and missing all my toppings other than rice, beans, and a drizzle of hot sauce. Well, I'll be hungry by 10pm now. Lesson learned.

Carlos Martinez

I came in the morning at 11 and the staff locked the door, would not let us know what time they’re opening and they are supposed to open at 10:45, you can just come to the door and say what time you are opening and not ignore costumers from inside, it’s called costumer service.

Cnn Melis

The last time I ate was at the Miami downtown branch. I have never had such a tasteless dish. They messed it up.

Natasha McLaren

Yeah this is no good. There's NO MEAT in the orders, too much rice and cheese. Not worth is

Katherin Paola Muller Celis

The guacamole, which is charged as an extra, had an avocado sticker on it 🥑. I told the staff, and they offered me more, but I declined. The area for getting cutlery was full of delivery drivers and/or people waiting. They should move it or provide everything at the time of payment.

Chari

No matter how many times I indicated NO BEANS they always put beans 🤷‍♀️

Ce ci (Chechu)

The food is not good.

Daniela Contreras

Highly disappointed. Not at all what I ordered... saddest chipotle order ever. Who is working there? Edit : 2 stars because a very nice lady remade it for me

Sascha Cushner

My order was supposed to be ready at 1:15. At 1:22 when my order still wasn't ready and there was no one in line at the store to order in person, I asked if they could make my order. I was assured my order was "just having the salsa topping added". My food was ready at 1:27 while I watched other people order in store and leave. My biggest issue were the throngs of delivery drivers coming in and crowding the area. Multiple times I stepped outside and would enter after a few minutes would go by to see if one of the orders placed on the shelf was mine. Not a single Chipotle employee did anything to control the crowd or ask people to step outside. There was also a guy waiting for his food inside with a very large dog. Restaurants have a responsibility to help control the spread of the virus. Posting signs about masks and social distancing do no good if you don't enforce them. We are on the verge of another lock down in Miami....that will impact all businesses like yours if you aren't part of the solution.

Rick Zepeda

I ordered a chicken burrito and was told that they ran out of chicken. I then asked to speak to the manager and was told that he was busy . The employee then said we have steak I advised him that you are not going to charge me for a more expensive burrito because you can't get your act together. He then proceeded to go in the back and return with chicken. Upon sitting at the table and taking a bite the food was disgusting ! I'll never eat at this awful place again!

Georgina Garthoff

I’ve never been treated so bad in a restaurant!! Great food, follows standards tho.

Kevin Quintero

The girls in the front attending were excellent though the cooks in the back were more interested in their conversation than making sure ingredients for food were available. Waited for white rice then asked how long while I saw it almost ready, to over hear there’s just brown..2mins later white rice.

if you see the girl with the greyish/blueish dyed hair in the line making the bowls.. do yourself and walk right back out. disgusting attitude as if us customers are disrespecting her by being there. rolls her eyes every 3 seconds and cuts you off when taking your order. she also skimped the 2 guys before me on their chicken portions, ignored them when they complained, and then skimped me with a half scoop.. forcibly making both of the 2 before me reluctantly ask for double protein. the guy behind me witnessed the same thing and just asked for double protein right off the bat. if i go again next time and she’s working, i promise you im having her make the bowl with double and extra everything and then walking right out when she’s done. cashier wasn’t far behind her in her attitude.

Very disappointing experience late at night. When I arrived, multiple employees were standing around chatting while several customers waited in line. The chicken was already ready and sitting on the prep table getting cold, but no one served it until much later. Service felt disorganized and careless. My burrito was ripped and not rewrapped, and the chimichurri sauce container was placed in the bag without being closed, which spilled all over my bowl. The cashier was clearly still being trained during a busy time, and when the line grew long, the manager took over while the cashier stood aside. This location seems understaffed or poorly managed. For such a busy area in Miami, the service quality should be much better.

This chipotle never seems to get it right. If you do an online order just know you will receive your bowl half empty. And no utensils to eat.

They need to knock this location down. And put a Chick-fil-A here. I hate this location with a passion. I live in Brickell and don't even think about Chipotle. I used to eat Chipotle before I moved like twice a day. I don't even eat that this location twice a month.

I had a really bad experience at this Chipotle on February 12th. The store felt disgusting and unsanitary. I noticed dirty counters, food/debris on the line, sticky tables, overflowing trash, employees handling food without changing gloves, which made me genuinely concerned about food safety. I ended up not feeling comfortable eating what I ordered. On top of that, the customer service was unacceptable. When I asked, I was yelled at by an employee and spoken to in a rude, dismissive way. I wasn’t aggressive or disrespectful—I just wanted help—and the way I was treated was embarrassing and unnecessary. Because of what I observed, I’m considering reporting this to the Florida Department of Health / local health inspector so they can evaluate the cleanliness and food-handling practices. I won’t be returning, and I’d suggest management address both sanitation and staff behavior urgently.

Wow this is was by far the WORST CHIPOTLE EVER!!!! DO NOT GO, FIND A DIFFERENT LOCATION!! The customer service was absolutely DISGUSTING!!! Every interaction with each employee was terrible! Sighing, eye rolling, dismissive attitude, rushing customer through the line and giving extremely small portions!! While catching an attitude when asked for more or extra. There was no hello, no thank you, no basic courtesy whatsoever. On top of the awful service the place was disgusting!! A true representation of the place, food, and rude employees!!! LISTEN TO THE REVIEWS DO NOT GO!!!!!!!!!!!!

Worst service I’ve ever had at a Chipotle This was hands down the worst Chipotle experience I’ve ever had. My friend and I walked in and waited at the food line. The employee who had just finished serving a customer looked directly at us, put her head down, and walked away. I then made eye contact with another employee behind the line — same thing. Head down, walked away. No explanation, no acknowledgment, nothing. After standing there confused, we finally asked the cashier if someone was going to help us. The response was essentially that they didn’t have gloves on and would need to wash their hands. Fine — but instead of stepping up, they asked people in the back to help. Those employees looked at us like we were an inconvenience, shook their heads “no,” and clearly didn’t want to come over. Eventually, one employee begrudgingly washed her hands, put on gloves, and came to make our food with very poor body language and attitude. When she started making my burrito, I very politely asked if it could be rolled like a normal burrito — a rectangle — instead of the circular/square shape this location always seems to do. She said “okay,” then proceeded to ignore the request entirely, dumping everything directly into the center of the tortilla and rolling it into a square. That’s not how burritos are supposed to be made, and it makes them fall apart. When I mentioned it, she said, “That’s how Chipotle trains us to make them.” If that’s true, that’s extremely concerning — because no burrito should be a square, and no training should ignore basic food presentation or customer requests. Between the employees actively avoiding customers, the terrible attitude, and the lack of basic burrito-making skills, this location clearly has a management and training problem. I’ve been to many Chipotles — this one is by far the worst. I won’t be returning unless something seriously changes.

Went in, said hello three times to the staff so they would acknowledge us. They looked at us, no reply or action. The fourth time I said it loudly and directly asked the cashier if no one would take my order, she said nothing, looked at me and laughed. At that point a young employee said just wait. I said, I would if you had said something but for the forth time you all seem not to be working or present. I left. That entire team on friday 16th at 5:30 p.m. is unresponsive and should not be working there.

I ordered catering 3 days before the scheduled pick up date and time yet they were still not ready with the order. The service sucks - extremely unhelpful. Can’t expect much from this location I guess, but it’s ridiculous how much they suck.

Portions are perfect for a tiny baby mouse.they try to harass you to get more chicken by giving you the smallest portion I've seen at any chipotle. If you say you don't want double meat they will look at you like you're an alien. The large blonde Hispanic lady serves the smallest . Better to drive to the other chipotles this one is the worst.

Renzo Flavor

Ordered a bowl Steak, rice , beans lettuce ,and the guacamole on the side , as you can see , no lettuce and no guacamole on the side , so disgusting

Alb. S.

Try to Avoid to go to this Chipotle. Employees are careless and extremely rude. If you talk to them or ask them other than ordering they give you and attitude or ignore you and look away. Or they start taking to each other . The place is always a mess, and dirty please see the pictures. The food is not well prepare and they packed the food very careless.

Christian

This is by far one of the worst Chipotle’s in Miami. The staff needs to be trained URGENTLY and managers seemed like good people but they are not running the shift. There’s (3) employees chewing gum while working. The expo, the cashier and THE COOK. I remember the standards Chipotle had as I was a manager years ago and to see this now it’s saddens me.

Akire

The were out of red beans , white rice , steak and y don’t know what more , I ask when will be available and the lady without paying attention said , I don’t know and after she went to talk to the “chef “ that I was taking pics like telling I don’t care , don’t know why they work there if they don’t like their job

Anna Castellano

This chipotle is horrible. I have really bad experiences with this chipotle. Last night I ordered a burrito from Uber eats and this came. It was a small burrito and I had paid for the normal size one. I paid the $11 it costs and they gave me a super small burrito. It’s not the first time they do something like this. The employees are horrible and they don’t deserve to continue like this. They treat their customers horribly and have no respect for them. The only reason they’re successful is because it’s the only chipotle in brickell and brickell is a place where lots of people order to go and go to that chipotle.

Oscar Orellana

I’m sick of yall !

Greggonz21 Greggonz21

This place deserves 0 stars ordered double chicken and didn’t get double anything the bowl was lighter then the chips

Adam Scott

This place seldom opens on time. Once I finally entered the restaurant all the employees except the cashier was utterly rude and dismissive. I will never come back to this location. Also, they shorted me on my fajita peppers as well, after paying $20+ dollars for a bowl.

Jorge Alexander Cardona

Avoid this place if you can. The food station is DIRTY!!!

G

This employee is rude and unprofessional. I go to this Chipotle often and have never had such an encounter. He needs to be retrained on how to speak to guests in a professional manner because he seems to think he can disrespect customers like he's talking to one of his friends! When I asked for his name he said "Chipotle employee" so here is his picture attached. This neighborhood is too nice to be dealing with this type of service and it's very disappointing!

karina meador

I pick up my order and there's no cup in the bag. The lady tells me to go to the cash register to ask for one. Once I ask, they give me the small when I ordered the 22oz so I ask the cash register lady and she just gives me attitude with her face. left with the small cup :(

Juan Nuñez

Perfect location but food was cold (like freezing) and the service was not profesional. Gave the food three stars because I went home and grilled my burrito and it was amazing. A shame this amazing location is being used like this, it should be the best chipotle in town.

Mark Goldberg

45 minutes to get in the store only to then be told you have to order online when you are online to get your food.

s.k

When I travel to other cities and there’s a Chipotle around, it’s my go-to place for a quick and delicious food. Unfortunately, not this time at the brand new location in Brickell. Ordered thru the Chipotle app for pick up, but got my order exactly 13 mins after the app delivery time, once I got home the order was someone else’s, had to go back to Chipotle to get my actual order, got home and food was cold, missing toppings and the worst part, it was not at Chipotle standards. Total disappointment. It seems the staff is not well trained to manage this location or the app for accuracy. A brand new location is not an excuse as Chipotle has over 2.5k locations in the USA and at this point they should know best practices when opening a new restaurant. Brian Niccol (CEO) was on CNBC last week bragging about digital sales that tripled in Q2 and the stock price has gone up by 178% since the March bottom. I just can’t believe this when they have a premium location like the Brickell one doing business with all these issues.

Pamela Gomez

They sent my food with cockroach inside the bag

esmarlyn lopez

This person the line is so rude t She wants to pass the food quickly and looks at me horribly as if I did something wrong to her. The line service is literally horrible. And no chicken no pinto bean

Cintrese Allen

This by far has been the worst chipotle I have ever been to. They really deserve 0 stars ⭐️. No ice in the machine, outside terrible had to get manager to get someone to clean it and my bowl was not good. I have had much better at other locations. I will never come back to this location again.

E177112 User

This place is the worst. Second order I receive where they don't prepare it correctly. Requested extra on several ingredients. Both times, I did not get what I paid for. It was not even busy. There was no excuse for the error. Just incompetence. Update: I've added a 3rd picture from another Chipotle. Look at the difference. That's what my order should have looked like. They got it so right, you can see the Chipotle logo imprint. A Chipotle in " Brickell" should be top-notch. Instead, it's extremely subpar.

Viktor Klajn

Worst Chipotle. There is always something wrong with the order and today I found a bone in my chicken burrito bowl. It was disgusting.

Dylan

I ordered delivery which came an hour late and the Guacamole was rotten. They left out the queso that i paid extra for and gave me extra chips i did not even order. The lady on the phone lied to me and said I ordered it from a different chipotle when I have screenshots of where it came from. The worst customer service I have ever had in my life with screenshots of where the order came from. Honestly the most embarrassing place i’ve ever ordered from. Makes me appreciate wendy’s a little more now lol. I think the Health Department should check this place out before someone actually gets sick.

Malcolm C.

This is the worst experience I’ve ever had at a chipotle. To start off the people making my food were really rude and didn’t make my order right. After that I ate my food and I got a horrible stomach ache that I had to miss work. I got food poisoning from here. Don’t eat here. 1/10

Art of Drinks drinks

This location is consistently out of key ingredients during lunch rush, which is completely unacceptable. Today was no different. An employee served my rice and beans, but when it was time for the protein, they only had pork. When I asked about steak, they told me it would be ready in 5-15 minutes, so I decided to wait. When the steak was finally ready, the employee attempted to use the same rice bowl that had been sitting out for 15 minutes. I politely asked for a fresh bowl, which should have been common sense, but instead of accommodating the request professionally, the employee got visibly angry, threw the old bowl, and aggressively scooped my food into a new one. Between the poor food quality, constant ingredient shortages, and terrible service, this location is a complete disaster. And the worst part? This isn’t just a one-time thing—it’s always like this. Avoid this place unless you want a frustrating, subpar meal.

Hannah Hole

My order was planned for 6:40pm, finally got my food at 7:00pm. Also instructed I wanted a side of tomatillo salsa on the side and the middle compartment is what I got. If i could give 0/5 stars, I would

Anthony Johnson

Update* still terrible, they don’t give full portions, our order’s portions were super light, barely any rice! we tried to give them another chance, ordered 4 bowls 2 tortilla chips and quac and only received 2 bowls 🤦🏽‍♂️ WTH is wrong with this location? Was hype about Chipotle opening in Brickell but man, the wait is ridiculous and they skimp out on bowl portions compared to other locations. Disappointed.

Chino Martinez

Wanted to have a burrito around 9:00 pm. Restaurant was very dirty. Left the place.

griselda montero

Today at noon I went to this place but since there was no parking I decided that my 15 year old daughter would order food. She gave the cashier 15 dollars and was waiting for her change. She gave her the food and then complained about her change which she told him there was none of. It's not because of the 2 dollars but because of the attitude of not giving it to her. Very bad action I hope this doesn't happen in the future for other underage customers who don't know how to defend themselves like an adult.

Jose Bendito

You are a joke. I am extremely disappointed. Do not order food from this place. The portions are ridiculous.

Paxton Lund-Hayes

Missing my entire order and only gave me crunchy white rice and chicken. Contacted Chipotle and they refunded me $8 bucks and my bowl was $13 - very disappointed in Chipotle quality and customer service. Poor management in Brickell. Wish I checked the reviews. NEVER plan on going back

Jimena Bernales

This is the worst chipotle in America. Chipotle canceled our order and had to reorder— they gave us the food that had been sitting over an hour from the previous order. Quesadilla was stale, not cheesy and absolutely butchered. Tacos were just thrown in foil, soggy tortillas from sitting at the restaurant 2+ hours. This was not DoorDash fault. Chipotle cancels our order when driver arrives and when we reordered, instead of making a fresh order, they sent this. SHAME

Alex Rubio

Update: On 3-19-21 I got back and I've posted photos of the Conditions. No Carnitas, No Chicken, No Veggies. The portions being given to customers were not to the expected standards. I was given a business card of the manager I spoke to. I guess the card says he is an apprentice. FYI the customer behind me left as well. The staff is just lost, they said they were "busy" that's the excuse. 100% Do Not go here this is the Worst run Chipotle. This is the second time they have Double charged my Debit card.

Aundria Recania

If you’re looking to be hungry, disappointed and spend $20 on food you didn’t receive look no further. On multiple occasion's Chipotle has gotten over on me by their small portions but today was the final straw. I had been working all day and it was my first meal at 6pm so I ordered chipotle for pick up just for something quick. I paid $20 for my meal and when I opened my bowl it barely had any food. I literally counted 7 pieces of meat. They also forgot my sour cream. The inside was a disaster zone with salsas and sour cream smeared amongst the tables. The workers had a foul unpleasant attitude. Also chipotle online refuses to acknowledge the mistake in the order, so therefore I will not be eating chipotle again.

Monique Donis

I ordered a bowl online via the app and paid for guacamole for my bowl and they literally threw a whole piece of avocado on my bowl. The portion of food was small and for it being a chicken bowl it barely had any chicken and the rice was hard. Worst experience I’ve had in a chipotle.

Ralph Garcia

This place takes so long!!! It never happens whenever I go to other Chipotle spots, especially the one in coral gables where it’s as busy as this location. Find new staff that do not chit chatter around and don’t pay attention to customers or keep getting bad reviews! Management is horrible here letting this happen. It needs to be resolved ASAP

Jonathan

The dirtiest Chipotles ever

Macfly

The worst Chipotle I've ever seen. I'm a regular customer of the brand. The reception is very unpleasant, as is the staff, who sigh at the slightest request. Avoid!

Marcel Lachance

Placed an Uber eats order, paid extra for guacamole and veggies and they didn’t put it, no utensils… nothing! Just rice, beans, meat and cheese…..

T C

Horrible they are so dirty and messy here food is unsafe be careful buying from this place.

Juan Fernando Cajas

Terrible service. From the moment you arrive, people start to look bad, the food is cold, and the whole place is dirty. Avoid going there.

Irene

This is the worst Chipotle location I have ever been too. If you go at lunch time, there is only one person handling all orders for takeout from making the food to checkout, and therefore it takes at least 5 minutes to attend each person in line. The serving station is dirty most of the time and if you go after 2pm they are probably already out of certain items. The tables inside are never cleaned so even if you wanted to eat inside you can’t because they are covered in food. I don’t understand how they still haven’t managed to get enough personnel to properly cover this location

Nisan Perets

Rude staff

Brenda Eckenrode

EXTREMELY RUDE STAFF AND OUT OF MOST INGREDIENTS!!!! No personality or hospitality from a majority of the workers on the line. No tomatoes, lettuce, or chips!!! Yet still charged me full price for the food. Manager and owner should be to blame for this completely chaotic and under supervised/staffed restaurant. AVOID AT ALL COSTS!

Claudia Stevens

Time and time again, this store continues to get my order wrong, skimp on portion, forget parts of my order, etc. While the people are friendly enough and correct their mistakes, there are an awful lot of mistakes. Forego chipotle for the night if this is the closest one to you. I promise, you’re better off getting food from another place in the area.

M C

The worst Chipotle experience ever, the food was so bad I threw it the garbage I called the store they never pick up phone, maybe because the complaints are endless of how bad the quality is, this store doesn't deserve not even a one star, it's a shame I never complain about food but this one deserve it. You should never order from this Chipolte.

Jenissel Vidal

I love chipotle, and this one in particular is literally less than 5 mins away from my home. The food wasn’t fresh the floors/tables/ even the back of the house/ the counters where they keep all the food to serve to the public was disgusting. One employee had his gloves half way on. The cashier was standing doing nothing when instead they could’ve taken 2 mins to at least wipe the tables for the customers to sit. Management was no where to be found. I give it 1 star because that’s the minimum I could give. This place needs a change of management or needs to be shut down. I wish I would’ve taken pictures, I work in the food business and would never put a working place down like this if it didn’t need to be said. Driving 15-20 to the next nearest chipotle is what I have to do now whenever I crave it. Never ever again.

Akerke Batyrsha

Me and my mom came super excited, cause it’s our first time in Chipotle just to try some tacos, we’re just not Americans and that’s why it’s the first time, people who work here are so rude, exactly the black girl who served food, I understand that you’re not happy today but she doesn’t even answer about what’s this meat or sauce

David Taylor

Literally the worst Chipotle in existence. The staff moves slow and is often rude. It’s really a hit or miss. Please don’t go here.

Jonathan Weinerman

The worst chipotle location I’ve ever been to/ordered from.

John L.

Always a huge line with too few people working. Orders take forever. Digital orders never ready on time. Always out of menu items.

Avery Hall

I never leave reviews, but this is single handedly the worst Chipotle. I’ve tried ordering from here four time and all four times my order was either wrong or belonged to someone else. The one time I went in, they were completely out of everything and this was at 11 AM. Also the staff is very rude and don’t take accountability for anything.

Marc B

Update 2 months later: still awful. Had to cancel my delivery because it was already 45 minutes late and still wasn't even being made. I keep making the mistake assuming that a company like Chipotle would want to fix this location. Want Chipotle? Jump in a Uber and head to Coral Gables for that Chipotle. It'll be quicker ubering there and back then standing around at this one

Kaylin Roscoe

Don’t think I will be coming back to this location for a very long time. Most likely never again. Girl working the first half of the line had an attitude and got upset because she thought I asked for a salad bowl when all I wanted was lettuce in the bowl. Who eats salad bowls from Chipotle ma’am??? Certainly not me. God bless her…..

Dustin Hopkins

Literally every single time we order from here it is laughable what we actually get. Just tonight, two burritos large chips and guac, large chips queso. We received ONE burrito and the guac. No chips, let alone the queso and the other burrito! HOW do you do this!?!? The worst chipotle on the planet.

Leo

Short Latina girl with the fake lashes is going to get a hard time when I come in next. Not getting away with that attitude on my watch

Daniele Onorato

This is probably the worst chipotle in the entire country. The staff is rude and impolite, but worst of all are the portions. No matter what you order or how much you pay, surely what they will serve you as protein will be a pittance. This has been happening for the last 5 or 6 times in a row so I will never return to this place and of course I will never recommend it to anyone, unless they want to feel robbed and mistreated.

Erick Enriquez

CATASTROPHE is the perfect word to describe this location. This is my FOURTH attempt at this location, because I kept giving them the benefit of the doubt, but each time I get more frustrated. Today I waited 40 MINUTES after my pickup time. Just as the last 3 times. That’s ridiculous! And the worst part was that the place was empty, only 2 people in the line (one being a chipotle employee) and the rest were just waiting for online order pickups, and EVERYONE was frustrated. I asked the guy at the register about my order and he said “you just have to wait they’re backed up”, as he turns around and continues chit chatting. As I observed every one of them, because I had enough time to, I realized they are extremely slow and not at all prepared for such a high demand location. RE-TRAIN or transfer more experienced in employees that can work in a fast environment! Being a new location is not an excuse. It is not a new company!

Laura Barragan

I love chipotle but there is always an issue with this brickell location. The orders are not complete, the delivery and pick up times are both so DELAYED. It is a shame to have all this problems in such a key and strategic location.

Daniel Rodriguez

In the running for the worst Chipotle in America. My order has been cancelled nearly every time I reluctantly place it. Drivers complain the food never comes out. I've tried to go in person and there's a massive line in the middle of the pandemic, but it's not a line of people ordering, it's a line of people complaining. Truly terrible experience.

Jennifer Ahern

Really lived up to its reputation 😂😂😂 Dirty. No steak or white rice. Guacamole was brown. Terrible attitude from the first line employee. If it wasn’t convenient I would never come here again

Jimmy Johns

I hate this location with a passion. They can’t do anything right.

Rocky Myers

My dining experience was horrible. I was happy eating my burrito, when a cockroach crawled out from it!! It was disgusting!!

Ahmad Sabla

The general manager for this store don’t know to to talk to people she has a bad attitude,there store is a mess they don’t know how to manage I called the store and the general manager don’t care. I work at chipotle but by far this is the worst customer service experience. She even close the phone on me before I even finish taking if the FL are seeing this please change the managers over here start with GM please.

Andrew McQuire

This chipotle is atrocious, the employees are extremely rude and no one cleans. The whole place is filthy and I got attitude when I politely asked if someone could wipe down a table for me. It’s so bad to the point where they would not pass a health and safety inspection! Throw the whole place away at this point, they can’t even get the rice right.

Elle Mcquire

Tables were disgusting and the workers were complaining when we asked for them to be cleaned. The chicken was burnt and simply unedible. Workers continued to talk about us after we started eating our food. It has less than 2 stars for a reason!! Don’t come

Fernanda Rodriguez

The worst Chipotle I have visited, with staff displaying rude attitudes and a complete inability to resolve problems. I recommend not visiting this location unless you are prepared to endure poor treatment from the employees.

Gabriel Arias

Poorly managed, place is dirty, unreliable for online orders either delivery or take out (delays an hour from ETA), huge line moves extremely slow if you are placing your order in person. Portions always came smaller than other Chipotle locations. Worst of all, it’s unsanitary, at least two cases of food poisoning in the very few times someone from my family ordered from there

Julio Silva

We got our order! Almost 50 minutes after the supposedly “pick up” time. Good job.

ARMADA GROUP

Today, July 12th 2024 at 5 PM, I bought 3 tacos and a bowl. Both servers were visibly unhappy and seemed like they didn't want to work. They were carelessly throwing tortillas and making the food poorly, with expressions of dissatisfaction. It's very unpleasant to eat food made with such negativity. I don't understand how managers hire such people. Chipotle is a good chain, but the service was terrible. Honestly, I'm sitting here thinking about throwing the food away because it was made as if it were garbage. Even a 1-star rating is too generous; I would give a negative 5 if I could. Terrible and unprofessional!

Stefan

This location is without a doubt the worst location the world. The employees are all awful and never prepare for a lunch rush. They make up rules on the fly saying “this meat is only available for online orders”. They talk badly about customers in Spanish, not knowing that 99% of everyone in miami speaks Spanish. The final straw with this location is the disgusting quality of food. I have found bugs and all kinds of things in my food at this location. I haven’t eaten chipotle in miami for about 2 years since moving here. If only chipotle management cared. This location has a average rating of 1.8. Awful awful location. When I die, I want this locations staff to lower me into the grave, so they can let me down one last time.

J

BE WARNED! I didn't think it was possible for a Chipotle to be as bad as other reviews indicated but I was was wrong. This has to be the worst Chipotle in the entire country. It is not just delivery but also walk in that is impossible here with insane wait times due to either incompetent or poorly trained staff. I hope someone at Chipotle corporate will see all these bad reviews and either retrain or replace all the staff. There is a chance to save this location if they act now. The actual location is in a prime spot in Brickell but the store is run so horribly I don't think it will survive unless major action is taken. There is a reason it is less than 2 stars average across so many reviews.

Cesar R. Alfonzo

DO NOT ORDER FROM HERE. It is the second time they’ve botched my order, and they take ZERO responsibility about ruining your lunch plans. They do not care about doing things right and try to fix things with free stuff in the app. You think i want more chipotle after i just had to toss a perfectly good one in the trash?????? As well, I want my delivery fee and whatever else I paid back as I am not having it. As if dollars grew on trees. DO NOT ORDER!!! Spare yourself and order from somewhere else.

Damon West

Whatever the expected order time that is given, triple it. It shouldn't take 2 hours to get a couple burritos.

Alejandro Del Rivero

The employees are distracted and rude always. Until that one time a police officer was in the line ordering food. I always feel like my mind has been poisoned when I leave that place.

Anthony Tibaldi

A single bowl takes 1 hour+ to complete it's literally (and I mean literally) a 50/50 shot if you're order is going to be correct. They forget meat more often than they remember it. Shut this place down immediately and re-staff and train before it's too late.

Caridad Martin

Wish I could give them ZERO stars. I ordered through Uber Eats. Estimated time was 30 min. It took like 1.5 hours to prepare food. I called PROFUSELY to inquire what was taking so long to prepare my burrito and NO ONE picked up. WHAT IS THE POINT OF HAVING A BUSINESS PHONE??? I would have never ordered from here had it been a longer wait. As a former restaurant worker, I know how these orders are handled and someone was sleeping on this! WILL NEVER ORDER FROM THEM AGAIN. And from the looks of the reviews, I shouldn't have ever ordered from them. OWNER, GET YOUR STAFF TRAINED BETTER AND PICK UP THE DANG PHONEEEEEEE.

Samantha K

I called because 3 items were missing and some lady with a thick accent hung up

Adriano Allemand

This place is terrible! I waited 30 min to place an order and there were no black beans, no chicken and no fajitas. I will just never come back here.

kimberly rivera

Insane. Believe these reviews. Have tried 3 separate times the wait times are exponentially longer than what the app says. I purposely came 15 minutes later than the estimated time, still waiting 15 minutes later, so going on 30 min+ after promised time. Ans there are like 3 people making to go order and 5 people behind the glass. I stood in that lone to see if they could just make my order there and the guy said he didn’t know; he’s new. I can order from the Gables and get it faster than this location which is 1 block away. Steer clear.

Nathan Enoch

How you in brickell and run out of rice and beans lmao we need a Moes out here smh

E

The worst chipotle in the country. 50% failure rate, incorrect order, order never arrives, never serves double meat when ordered via online orders. Corporate needs to come in and do an emergency shut down on this one and fix things before it ruins your reputation. Something is seriously wrong here.