Jessica F

The only reason why I'm giving this a 2 star is because the guy running the drive thru had good customer service and was very nice. But other than that, look at the picture.... IS THIS WHAT NACHOS ARE SUPPOSED TO LOOK LIKE? I paid close to $10 for these. The nachos finally made a comeback so I decided to order the double chicken nachos. and what a disappointment..... Isn't there supposed to be the nacho cheese "sauce" they normally would put on there? And where is the double chicken? 🤔 Not going there again. Ended up throwing half away because they were so dry. To bad. Because these nachos used to be bomb.

Rosie Episode

Been here multiple times and the restaurant is so disgustingly dirty. There are no clean tables in sight. They never have red salsa and they get really bothered when we ask. Just save your money and go to another pollo loco.

Nadene Moore

Their taco tuesday tacos were terrible, their chicken was mushy some of the lettuce was old, and some parts of the hard shell tacos were burnt, taps on the condiments were not fully put on correctly.Terrible experience

Jorge Pantoja

I was just picking up my order and they had both doors closed for whatever issue. I called and asked if I could have somebody give me my order since the drive thru line had 7 cars and the girl that answered said no. I asked to speak to the manager and she said the same thing. Then the girl that answered the phone walked by me. I asked to cancel my order and they said I couldnt because you have to call customer service. Just ridiculous. There’s literally 5 el pollo locos in a five mile radius, this is the last time I’m going to this one.

Lorena Lozano

They need to listen better to the order and remember to give everything. Changing from regular to large doesn't give me back all the time I wasted going back in line.

Ruben A.

I asked the manager for help with a coupon I got from completing a survey but she refused to help. She said she was on her break. Manager has poor customer service skills, I understand she’s on her break but someone should able to help me, I left without food. I will not be coming back to this location.

Martin

I went on my break to get some quick food. Ordered there at the store, with them having 6-7 employees. And they took over 30 minutes to get my order out, my break was exactly 30 minutes. So I spent my break waiting for food. When you have a full staff of 6 or more people orders shouldn't be taking that long.

Jared Bettencourt

Gave me the worst food poisoning I’ve ever had, wouldn’t recommend to anyone. I didn’t eat ANYTHING since breakfast (toast and eggs I make daily) and I was fine all day and then got el pollo loco around 7:00pm and then woke up around 12:30am puking and diarrhea violently, projectile vomiting, severe headache and a 103° fever around 10am the next day. Considered being hospitalized due to severe dehydration. DONT COME HERE

Ryan Izay

I ordered chips and guacamole for 3 dollars and got exactly 10 chips (less than half the bag full) and rotten guacamole. Total waste of money. Will never return here.

youremaking mesomad

Third time it's taken over 20 minutes to get an order, they ran out of chicken at dinner time again, and the lobby was filthy, check out the photos. I saw a guy go to the bathroom to get wet paper towels to clean a table for his family to eat at.