Sophia Downing

12/07/18 2nd visit 🌟🌟🌟🌟🌟 So I went back. The service was much better. So was the restaurant. Not only that. I found out they accommodate GLUTEN FREE ❣ I was able to order the Turkey, Egg and Cheese Croissant without bread. They used the egg as the bread. I also let the cashier know the place looks great today❣😊😋👍🏼 Old post/First Visit: 🌟🌟🌟 I'm not a huge fan but was in the area with my BFF. He enjoyed coffee and donuts. The cashier packaged the order so cute I wanted to share. I did see alot of employees standing around talking. The sitting area needed to be cleaned. The bathroom had no toilet paper. Although the worked responded when brought to their attention, I feel instead of standing around the other staff could have kept busy. The cashier finished taking care of the customers then came out to sweep and clean the restaurant. 5 🌟🌟🌟🌟🌟 's for the cashier.

Chrissy I

The service was decent, not super friendly but nice enough and pretty quick; however, I received about half of a drink. The amount of ice was ridiculous, it came up higher than the liquid and I could not get the small straw down into it to take a drink, I had to get the large size straw (since it's stronger). I had a coupon so decided to get another medium drink and asked for about 1/3 of the ice, which they did, but it was about an inch below the top (same with the first one). The coupon didn't state I'd be shorted a couple ounces! In response to the Dunkin' response. I've gotten a macchiato on average every week for the last several years in various cities and states and it has never had the ice taller than the liquid. The pictures are 2 different drinks, the first with too much ice and the second when I asked for significantly less. Yes, I paid for both. This is the first time I have been to this location as I was passing through New Braunfels.

Motivate The Earth

I mean, you can’t go wrong with a doughnut that’s covered in sugar so it still tastes OK but the service and then ordering online and then a mixup where they didn’t find the order that was ordered there, but the receipt showed it was there and the manager wasn’t willing to accommodate or questioning it further, even though it clearly showed the order was placed online there, and the order was not ready, and I had to be at a place to deliver them for my kids at school at a certain time really just made my day. I already gave them several chances and now I’m just going to have to just find some other donut place that can consistently give me good service.

Ben Calta

Dunkin’ has always been my go-to! I love that they have other options than just doughnuts and coffee, this morning I stopped by to get my normal order of a refresher and some doughnuts for the kids and noticed when I paid, that the drivethru worker chose the tip before I paid and never gave a receipt. This is the second time I noticed this. I love great service and will reward it every time. But when the option is chosen for me that is unacceptable. When I asked for the receipt the employee was apprehensive. Upon review I noticed the max tip was chosen. I spoke to the manager/lead on duty and rather than being empathetic they bypassed my concern offered to refund and reprocess the order. There was no apology, no reassurance, nothing. I chose to leave it as is, but told them this needs to be addressed through training and will not happen again. Be better. Work for your tips don’t steal them.

Erica Smith

I would just skip this store all together. Go to starbucks or the dunkin by creekside. Got a small hot peppermint mocha. My cup is half full including the whipped cream... so you know way less coffee. It wouldnt let me post my pic. This is my second bad experience. First time I go in and order we are waiting for our food and they didnt give me half of it. I made 2 trips back in and then got told they were out of some stuff I ordered but instead of refunding it or offering something else they were just going to charge me the full amount.

Guy Chaffin

Coffee is gross and way overpriced, breakfast sandwich was cold and obviously microwaved, donuts meh. Much better options all around here.

Michael Gutierrez

This location is cursed, hard to get in, you’re your own employee, wont know your drink is ready unless you ask. Food was cold, and bagel rubbery.

Ashley Garza

Waited at the counter for about 5 minutes, had two employees walk right past me with no acknowledgement. gave up and ordered on the app for pickup and I still waited another 5 minutes for a single donut. I literally had to tell the lady cleaning the machines instead of helping customers to give me my donut! 4 employees and not a single person helped me. horrible customer service

D Lopez

Every time I go here they can't seem to get an order right, whether it's 1 or 2 items. I've avoided this location simply for this reason, but was close by so I figured I'd give it a shot. I was told they don't have decaf iced coffee... must be the only location. Never again will I waste my time there

T. Wright

I went inside to order donut holes. They were already made just sitting there. All they needed to do was put them in a bag. I waited at the register for ten minutes because I was paying cash and couldn’t use the kiosk. I even told them that. I was the only person inside and they wouldn’t take my order. They just kept working drive through orders. So I had to go outside and order at the drive through which took 20 minutes. So I waited 30 minutes for something that was already prepared.