Montana Farmer

The food was still good, but used to be way more affordable and my burger felt lighter than it used to. Gone are the signs boasting "best burger for $5".I got a hot dog with no bun for my toddler and it was $6.99! A regular cheese/bacon burger, a small bacon burger, 2 lg fries and lg drinks, with $7 hot dog, almost $57.

Poodle Mom

I’d give this 5 stars all around if the music wasn’t SO LOUD that I had to ask the server to repeat his questions re my order several times! It’s also 98° outside right now and I’m eating outside because it’s SO UNPLEASANT with the acid rock playing at top level inside. Very disappointing. Good thing I’m not a regular at this location.

Dee2U S

I ordered the bacon cheeseburger online and picked it up it was very messy but it was good and the Cajun fries were good. But next time I would eat it there.

It's fine I guess but for the prices they charge you'd reasonably expect them to at least have supplies under control.

When I order on your website at 1 pm for a 2:30 pick up and it's not ready until 2:45 that is unacceptable!!!

Lisa Cinelli

Usually everything is great here, but this time I asked for a lettuce wrap for my burger, and it came on a bun instead...the fries are too soggy and dark with old oil..also that place needs a scrub down..from the fryers, fry hoods and grills, disgusting..

John Quigley

I'm not saying the food isn't good, but $25 for a burger, shake, and fries is absurd. Call it the economy, supply chain issues, whatever. It's price gouging pure and simple Then they put out a tip cup. The workers deserve it, but not at that price You can sit down in a diner and get a waitress instead of a snappy cashier and brown bag for the same price or less. It's time for everyone to stand up to this and just bring food from home. It's insane. There is zero value for dollars spent. They haven't invented fire. It's a hamburger in a brown bag.

mr black6

You took a fresh piece of meat and cooked it to death. Every burger is cooked to well done? Dry as a bone. Yup. Coming from someone who grills and smokes expensive cuts of beef this is unacceptable. For what I spent I could have bought a NY Strip or Ribeye and prepared an awesome steak. I present to you a $115 Tomahawk.

Ryan Morris

Not my favorite five guys at all, i’ve been to others and the french fries would be coming out all over the bag for a small size this place it just came out of the cup, ordered a bacon cheeseburger with lettuce,onion, ketchup and mustard. I don’t know I don’t see any bacon, The onions were substituted for pickles and the ketchup let’s just say is nowhere to be found and the french fries were very soggy 🙄. Next time it’ll be perfect though because I’m going to another location

John Cimino

Food delivered was cold. They also forgot one item. Then there was no way to get ahold of them to remedy the stuation as the driver had no contact number and the restaurant did not pick up the phone. Huge disappointment.

Krista Comanzo

The food is decent, but ordering on Uber Eats is probably a bad idea. Looks like my burger and fries were ready 5 minutes after I ordered but didn’t get to my house until over an hour later. Everything was COLD. I ordered from this Balltown Rd location in July and the food arrived hot and was very good. I’ve ordered from the Latham location and it was just a huge soggy mess and I couldn’t eat the bun because it was too soggy. Even though today’s food was cold, it was not soggy so that’s a plus.

Nadina Akram

I thought five guys cooked burgers well done EVERY SINGLE TIME. Mine definitely wasn’t cooked that way! Employees are to busy having conversations with each other instead of paying attention and doing their job. Either they forget half of the food or they don’t cook it properly. Always an issue.

Mariah Becker

The experience in the store was not horrible, not welcoming but also not horrible the food on the other hand was less than to say the least. When I got home and handed out food out to my family I could instantly see the food was crushed. It looks as if someone squeezed our burgers in their fist before putting it into the bag. Next our fries were ice cold and not even one kind they were 2 different types of fries. I’m extremely disappointed and won’t be returning to this location.