This Panda 🐼 Express has very 🤤 delicious food and great 😃👍 Customer Service. The Staff Members seem to put their Customers First. Great 😃👍 Experience and Good Cooking?

This location is the absolute best near NRH, Keller , Hurst and even Watauga...their new manager Delayna is great, She looks young but She always gives you the old school customer care/service that is so hard to find these days, specially after the pandemic....I have a location closer to my house but I choose to drive a few more miles to enjoy better customer service (number one) and better food (second).

Great store, food is always great. inside is mid and dirty. Workers are so preppy and nice. App is great and great discounts come with it.

Took the kids for a little meal. They loved the orange chicken. Fried rice was good. Grilled teriyaki chicken took a few minutes - but I got a great helping and a free drink - thank you!! Well worth the wait!! Chicken was perfect (imo)

Great food at a reasonable price! It's a panda 🐼

Thank you so much Shift Lead Mrs.Delayna,my wife and I came buy to your restaurant and you remade our food perfect!!!This restaurant run so awesome when you are at work!! I wish you were the store head manager at this Panda express!! You are a kick ass awesome leader that we respect!!! As a Customer my family and I will always choose your restaurant, because we know that you put your mind and soul into your work!! As a customer I feel the Owner of your company should give u a $5.00 raise, because you are kind to everyone!!! You treat your employee like they are human being and show them respect!!! Your company needs to take time out and show, you that they appreciate everything that you have did for the company and what you are doing now for the company. My name is Michael Wright and I thank God for putting you at this restaurant !!! Your Character give life to the business and bring so much joy!! Your are very brilliant and everything you do and touch!!!

Purchased a 2-entree dinner today. The manager & staff looked very busy with lots of customers, but still took time to be pleasant & friendly to everyone. The food was hot, fresh & delicious (& reasonably priced). I was very impressed, & absolutely plan to return to this well-run franchise! Nice job manager & staff! (& no I don’t personally know anyone working there). 😁

Tương Lai Vlog USA

Hanna was very friendly. She made sure she got our orders right by repeating it and was very accommodating. I loved the orange chicken and Beijing beef. Very fresh and I will be sure to visit this location again just because of Hanna and the service!

TheonlyDrake DNGL

Phenomenal service & attitudes today, had some diatary restrictions with my party, & the staff happily assisted with making our meal a success. DESPITE having many online orders pouring in, (must’ve been a ballgame? Haha) They handle everything like top-notch professionals, even immediately greeting us & offering to make our food first thing. I was happy to wait & seeing them work the Onlin orders was facinating. Very excellent execution to view as a customer, very thankful we chose to wait.. would’ve never realized how much they get done here. From kitchen, to the line, lobby & Management @ 2pm.. the teamwork was amazing & all together they made it look easy. Great vibes in the lobby, clean, tidy just like always 😊 great work you guys, keep it up! 🙏

Sigil Breaker

This is probably my favorite panda express, solely off the fact its always fast and hot. Even if you occasionally get a rude or just antisocial worker they're so good at their job that it just makes up for whatever experience you get

Yasir alkhafaji

Not every panda express location has good quality food, but this location definitely has good quality food.Also, this location has great customer service, especially by the server Alexzander H. if great customer service had a face, it would be alexzander H.

Yaser alsabti

This Panda Express stands out! The food is fresh, flavorful, and always on point. Big shout-out to Alexzander H. for outstanding service — he’s the definition of great customer care.

Patrick P.

My recent visit to Panda Express was fantastic, and a big part of that was thanks to the manager, Justin. From the moment I walked in, he greeted customers warmly and made sure the dining area was clean and well-organized. Justin ensured that my order was perfect and even took the time to ask if everything was to my liking. His professionalism and positive attitude created a welcoming atmosphere. With managers like Justin, it's no surprise this Panda Express location runs so smoothly. I’ll definitely be returning for both the great food and the excellent service!

Was greeted warmly by everyone working as I entered the restaurant. Everyone was friendly and seemed happy to be working. Food was presented nicely behind glass in serving line. I love the Beijing Beef on a fluffy pallet of steamed white rice. Food was served Hot, fresh and with a smile. Always a good experience at Panda Express!

The young lady who help me was having a bad evening...curt & rude.

Stopped by to pickup my daughter a double orange chicken and white rice. This one has always gotten my orders correct and the workers have been nice and friendly. I really wish they'd add vegan or even vegetarian options. I've heard PE is attempting to roll out some options, but it doesn't seem chain wide yet.

It was so nice to be able to eat inside this restaurant again. Their new entree "steak and shrimp" is worth the extra cost. It was very tasty! The only complaint I have is that the food was only lukewarm. Normally the food is hot, so that was a huge disappointment. I would have given 5 stars if it hadn't been for that problem.

Orange chicken was perfect! The only things I didn't like was 1. The crab rangoons were burnt and 2. The fried rice was less flavorful as other panda locations.

This place is good, no questioning that. Food is hot and tasty. Staff is helpful and freindly. Dining area clean and condiment station supplied well. It is a favorite of some, but not a personal favorite. Visited about 5 or 6 different locations and all suffer a common minor issue. The various dishes while varying in spice level all taste very similar. Good, but similar, even across chicken, shrimp, and beef. This could be something in the prep and cooking process, not a quality issue. It could be a weekly visit for many, but remains a monthly personal choice.

Good place to eat. Prices are reasonable. Fresh food, friendly service. Ordered a bowl of chicken mushrooms with brown rice and a side egg role. Yummy!

Went through the drive through and order a Panda bowl with super greens and teriyaki chicken. I wasn’t given any sauces or napkins but the food was warm.

I can’t stand the order machine is annoying if she doesn’t understand your order.

The food is fine, the weird AI drive thru ordering is terrible if you have any kind of accent, but we were able to pull up to the window and place an order. Stop trying to cut jobs and let an employee take the orders, it worked perfectly fine before.

I've had mixed experiences here. While I've always had pleasant staff, I've noticed that they run out of menu items that arent their core (like beijing beef or orange chicken) alarmingly often, almost every time I've been. Additionally, their drive through isnt quite long or fast enough for the crowds that it pulls. It's still Panda Express, and as such, it is adequate.

It wasn't busy at all which was good but the food was just meh. It wasnt bad the service was nice just wish that it was a little bit better For no one being here. I got the orange chicken says it is spicy took a bite and was kind of disappointed. However the sweet and spicy chicken was great. The soda tasted a little funny and the response I got when I said sorry to bother you but the cherry coke taste a little weird was what do you want me to do? I said I just was letting you know and the response was thank you. Overall just a very mediocre experience

I'm a dasher and picked up an order on 2/11/23 . Arrived at 715pm , waited about 15 minutes for the order and the lady that handed me the order handed me empty cups I guess to fill them myself. I did not take them as I was holding the customers food in one hand and phone in the other hand as I updated the customer on the status of their order.We are a delivery service on a time crunch with ETAs and stacked orders. I don't have time to do my job and yours. hand me a completed order at least. smh then she got a attitude and left the cups at the drink station after she filled them . Lazy inconsiderate and rude!

11/25/2024 @115 pm. You are too too and I mean very cheap on the chow mein. I get panda all the time. I’ve never received such a small portion. It’s a two entree plate

Obviously great food. Service was pretty good. The drive thru sucks with their automated system.

The ai drive throw is horrible get rid of it it can’t understand that I want both rice & chow mein

Food was average. Got bejing beef and mushroom chicken. Very dissapointed with the portions today.

Chicken egg rolls were not that good and not even sure there was chicken in them (maybe they were old) but other items were okay. The Flower Mound location is better.

Fried rice tasted dull and the rangoons were sooooo greasy. Orange chicken was good though.

Using A.I. at the drive through is stupid! Also forgot to put soy sauce in my bag with fried rice.

Late night drive-through usually fills the void. More flavorful than microwaving frozen food. If you go at the very end of the night the staff is very generous with portions. If you ask for something you want, like extra fried rice or veggies, they usually come through. Unfortunately, whenever I go there, it’s about a 15m before they close and they are often times out of the one dish you craved enough to drive there for.

Chris E.

Ive been going for the past two weeks. The past 3 days ive gone. Just for teriyaki chicken. They. Are. Always. Out. :(. Ive walked out because I cant wait. Its just so busy its hard to always get what you want. No one's fault, but it does leave disappointment. However, Julia, Xander, Tristian, and Xavier. Sorry if the names are wrong. Have tried their best to take care of me every time. It's a hit or miss. But the food ain't bad. 👍

Beau- Natalie Ross

Food is fine. Typical of the franchise. Service was poor. Had a mobile pick up order and went through he drive through. Waited at the window for just shy of ten minutes and wasn’t acknowledged until I flagged someone down despite making eye contact with 2 employees while waiting

Steve Lindner

The second time I've been to this Panda Express carry out. Got my food in a bowl mainly rice. 2 scoops of the main course is all looked at the egg rolls. The vegetable egg rolls, they looked way overcooked. They looked horrible. I've never seen egg rolls. Look that bad. I told the girl and she said she was sorry. I told her she should throw them out.

The atmosphere here has gone down in recent months. Food is almost never fresh and tastes old. Manager was argumentative and refused to substitute a larger water bottle for a kids meal at no charge because they were out of the small sizes. The only reason I come here is because my kids like the orange chicken.

Does not give you a lot of food. I seen they had fresh noodles and barely gave me any of it. I had two bites of it and it was pretty much gone. I paid 12.30 cents for my food and a drink. Not the 1st time having bad service from this particular Panda Express. Will not be going back again.

Really tired of the automated order taking…..

Yeah it’s true don’t go doing lunch time. I’m not sure when their lunch hour hits and ends but at 2:55 PM the drive thru didn’t look busy and there were two cars ahead of me and by the time I pulled in they told me to hold on without a greeting (fail). I personally don’t care but you never know who’s going to pull into the drive thur so maybe it would behoove the staff to say a greeting before saying hold on. They told me it would take 15 minutes for the orange chicken which I don’t mind waiting. But there were like 4 cars waiting in the lot for food and it took them about 20 minutes to rush out to hand everyone’s order in and nevermind the cars but the amount of customers that had to wait. I mean this is all happening during COVID so I know their lobby was not busy. The female staffers are nice all the time I’ll give them that. Not trying to knock on this location because honestly if I were trying to be that way I would’ve wrote a review on their rude male staffer twice (the tall guy with the glasses) who has no sense of home training. I’m not sure how this location operates but maybe the managers need additional training. You should know when you get busy, what are your popular products that sales the most, how many customers you get, etc. There should be a system in place so that customers are not waiting at least half an hour for food. I get it’s not good to waste food and that product only has a certain lifespan when cooked and put on display. But come on you’re going to loose more money because people don’t like to wait that long for fast food.

Maybe it was just this location. Chow Mein was dry, noodles were hard. There wasn't enough orange chicken

My food was at least 4 stars, and the drive thru speed was good, but the heavyset college age girl with black framed glasses named Maria should probably seek out a career where she doesn't have to interact with people and their idiosyncrasies. I don't enjoy being despised when I'm a paying customer with no ill will. I ordered. I pulled forward when able. She opened the window and said the dollar amount I gave her my card and she silently turned her back to me and let the window close. Then she opened the window, gave me my food and receipt and said, "Did you want soy sauce?" "I'd like sweet & sour and chili sauce," I said. "Do you charge extra for sweet & sour?" My intention was to pay extra and get the amount I like. Her response was that she turned away and let the window close. Then she opened the window and silently passed me my food. "Do you charge for sweet & sour," I asked. "No, it's in the bag..." she said with a snotty sing song tone on the word "bag" that let me know she was displeased. "Well, I wanted a little more than the standard amount." Again she let the window shut as she turned away without responding verbally and with a slight eye roll. Then she came back and gave me my extra S&S and let the window close without saying anything. So I got served but she had let me know in no uncertain terms what a huge inconvenience I was. I feel like she intentionally put just a little bit in the cups to punish me for asking for more. And maybe they were pre-poured, but her attitude made me feel like that. I don't know if my crime was asking her to get me the sauce or if it was making her talk. I'm inclined to think it's because I dared to pose my question a second time. It's hard for me to call fast food 5 star but I really did enjoy my food. At QT, In & Out, and Chick-fil-A, & Whataburger they train employees to greet people warmly. Next time I want Panda I'll have to choose between driving further or risk messing up Maria's day again. I would hope to never have an employee like her representing my business.

Dining area was not clean; tables were left uncleared. Chicken was undercooked and unsafe to eat. Portions were smaller compared to other locations. Service was slow despite having plenty of staff during lunch. Overall experience was disappointing.

Raul Sandoval

It's understandable when a place is in a rush orders can be slow however a piece of advice to anyone that tries the mobile app to place an order in advance ..... Don't do it!!! It's best to walk in and have them make the order or go through the drive through. My order was suppose to be ready at 510pm and I did not walk out until 530pm.

Erica Peterson

Idk how they are able to stay in business with charging as much as they do for what they're selling. Nothing on the employees. I'm sure in cooperate pushing them to put less meat. The image shows the black pepper chicken single portion minus the chicken. The entirety of what is left in that container, 3/4 still full, is nothing but celery and onion. The pepper steak container was the exact same way with different veg...

Corrie Bell

Whoever was working today around 7 did a horrendous job. I took a bite of my orange chicken, thought maybe I just wasn’t in the mood for it, took 2 bites of my Beijing beef and made myself a sandwich instead. Waste of money and regret going. It used to be much better (it wasn’t cooked well the texture was horrible and the taste was worse) my partners chicken was not cut up properly at all, nor cooked well. The chowmein was flavorless. Neither of us were able to eat this crap. Spent $28 for nothing, extremely disappointed.

Make sure and ask if they have food in the drive thru first (it's happened 3 times) if not you will wait over 20 mins to get it. 6 cars waiting.. and they didn't even put the things you asked for in the bag. I had to go in to get the food, because cars after me got theirs. Do yourself a favor and go down the street to Red Panda, better service and they always have their food ready.

My meal was supposed to be done at 2:52 and i’m just walking out with my food at 3:11, i sat in there nicely waiting and waiting for my food to be done. a group of people walked in after us and one lady started their whole meal, and then again someone else was taken care after them. While the 5 other employees just stood around in the back laughing and talking, not helping the girl employee prepare meals. One other guy was taking care of the drive through, but yet again the other 5 just stood around looking clueless. Then about 10 min into the wait some other online order was tired of standing around waiting. he nicely approached as the manager and other lazy employees who did nothing the whole time, and one man with a back brace on looked at him and walked off AFTER he said “excuse me” trying to get their attention. Finally he was noticed and they finally realized how bad at service they were doing, they finally grabbed my meal that had been sitting there and done the whole time, just for the same chick to give it to us, who was taking care of all the other orders.

This place has been slow multiple times now. I waited 25 minutes in the drive thru before I even ordered. Don’t go here if you need to grab a quick dinner.

Teriyaki chicken was burned. And I ordered a set of cream cheese Rangoon and was given an egg roll

We planned on eating inside but they put all the chairs up in the restraunt at 930 online says it doesnt close till 1030, kinda disapointed so we left seems like they didnt want us there.

Just don’t go here during lunch rush hour. They can’t handle a drive thru. I waited 20 minutes in a parking spot waiting for my food after they said that they were making it. While I’m waiting I watched car after car drive by me with their food, and then the car that ordered right after me who was also waiting in the spot next to me got their food way before I did. I actually had to walk in and let them know that I had been waiting for so long. Then I immediately got my food cause it was just sitting on the counter.

Terrible panda. Never have enough food ready. Also, the guy at the counter was using the most disgusting rag to wipe the counter near the food and was touching the food with the rag. So i don’t recommend this one… not to mention the main chick working the counter basically screams at you when ordering.

The shrimps my wife ate were spoiled and now she has food poisoning! The food here is consistently stale. Nothing tastes fresh. The portions are always small. You have to remind them to add your sauces. The chow mein is hard and heavily oiled. I love Panda Express so I've held off saying anything until now. But making my wife sick is the last straw. We will NEVER eat at this restaurant again! And I would encourage their usual patrons to go somewhere else and warn anyone who wants to go here! Spend your money somewhere else, and don't get sick!

Wish there was negative stars.... So for the record this is over several times the same issue. I get half a bowl or 5 to 7 peices of chicken. And I actually asked for more and they said no. If you have a option to go to another Panda Express I would highly recommend it.

Just spent WAYYYY too long in the drive thru thanks to the Robot! It was taking cars 2-10 minutes per vehicle! I saw why because I tried ordering a special order (no rice or noodles) and it didn't understand that. It finally called a team member to take my order of chicken and veggies! It should have been a 30 second process for me to order my 1 dish! I will only dine in when I have the chance but no more drive thru business for them!!!!!!

I ordered my food from this location today. 3 plates of orange chicken & rice. They gave me 2 plates with orange chicken and 1 plate with only rice. I went back so that they could fix my order & make our food fresh 40 minutes later and was denied fresh food. The manager Christian said that if we don't have hair in our food it can't be returned. I asked for a refund and he gave me a half photo copied receipt without the store location info details.I went back inside to ask for a legit refund receipt and he gave me the actual copy and said he didn't know how to print it the first time. He was very rude, insensitive and didn't empathize with me at all . It could have been so simple. We spend our money and have a standard to how we want/like our food just to get treated like we don't matter. Christian said there was nothing he could do to help and that I'd get a refund in 3-5 business days.

Had two delivery orders from this location last night. I knew better. This is the slowest, always out of everything Panda ever. My orders had not even been started upon arrival. I was told there was a meat missing from each order, but cooking , it would be 3 minutes... Carla and a young white male cook were really the only ones "working". Judy the manager was sitting at a table doing NOTHING through the busy time. People from the drive thru were coming in saying they had been waiting 30 minutes.. Needless to say I was out of there in 40 minutes with my orders. Such a waste of time for delivery drivers...

DRIVE THRU PEOPLE BEWARE - i just spent 20 mins of my life attempting to place a fairly simple order for just two plates of food. It seems that their NEW non-person talking machine is incapable of processing that information. It mixed up food, said they had no fried rice or some other chicken I did not order at that store...could not take the order PERIOD - so I was stuck behind two other customers waiting for their order. When I finally got up to the window - where you would think they would be able to help you - they stared at me and asked what I wanted - when I tried to explain that the little talking machine was unable to take my order, she said she was unable to help me because she was "too busy"...go somewhere else because clearly they do not care about servicing their customers who are willing to wait in line and yet be unable to place an order, let alone receive one. PITIFUL.

Went to this store at 9:00 pm. Store closes at 10:00 pm. Started my order-wanted Super Greens- the bin was empty. So I asked for Super Greens. The worker said the kitchen was closed. You’re telling me you can’t steam a few vegetables for a few minutes. Ridiculous. I eat at Panda about once a month. I will no longer eat at Panda Express ever again. Boycotting.

READ UPDATE AT THE END I’m new to the area and I’ve been to this location twice through the drive through and they barely gave me any chicken both times. The first time I asked for more and they gave me more but the 2nd time I just left. I don’t plan on going back because of this, but if I ever do I’ll have to go inside because otherwise they won’t give me a good portion for my entree. *UPDATE* Ok I went back a few more times, I went inside a couple times and was given a fair portion. Went through the drive through again today and once again, barely anything. I think they have some rule that if the customer is in the drive through, they don’t get as much.

To be honest the food wasn't good . Portions of protein were great, you get a lot. Orange chicken was spicy and tough, Chow mein was dry & stale .

First time ever having Panda Express last night. I had to drive back twice because they forgot some of my order which was fine. Well here I am today with food poisoning. I’m just really disappointed.

Clearly I ordered 1/2 chowmein, get fried rice instead!! So mad!!

I AM SO DONE WITH PANDA!!! Please see picture to see what I paid 20$ for! None of the extras I asked for were in there & I got a baby box of food for my third entree. No response from corporate. Stop giving these people money. I love the food, but I will not pay for messy, toddler portions anymore!!!

They never do anything right here.They need to train their staff to read.

Is after ten and they’re still closed. Lady came to door and asked if I needed anything. I asked if they were closed. Rolled her eyes and let me in

Customer service is Horrible. The food is Old . The wrokers aren't friendly, extremely rude and uninformed Obviously dont care about All customers Go to another panda express.

After specifically driving here with my family of 5 for dinner at 6:30 on a Sunday, this sign was posted on the door. There were over 10 cars in line at the drive through with no explanation of why the restaurant had closed its dining room. We saw at least 3 staff inside working. Unacceptable to just close your dining room during operating hours.

Just saw the reviews and now wish I went to McDonald’s. Hey Panda! Did you know that I have to actually look at the food before I eat it? If it doesn’t look good, I’m not going to want to eat it! Anyone reading this, go somewhere else. I think there’s a Whataburger close by.

On 04/28 and 04/29 I had lunch at Panda Express in Hurst on Precinct Line Road. In the pass you would get chow mein that would cover and over flow in your plate and you would get two teriyaki chicken. However, since Kendall has started working there she makes the plates smaller and smaller everytime I go there. No more I will not be returning if she is still working there, I will check from time to time and will only go in when she is not there.

I ordered a plate with beef and broccoli and fried rice… there was NO BEEF!!! This location (precinct line & mid cities) has never given consistent service!!

I don't live near precinct line road. I usually go to the one on BEACH STREET. But I was coming home from work. This young girl handed me my food . Now I ordered a plate, 2 bowls &3 spring rolls. COMMON SENSE tells you to put the plate in first in the middle of the bottom of the bag, then put the rest of the items in.RIGHT! WRONG theses idiots put the plate on the side of the bag and handed to me . Everything was just thrown in there. I asked if the spring rolls were in the bag, because I didn't see them. So I started pulling stuff out one of the bowls broke open all over my car. Lid wasn't on properly. I asked if they could fix it. The young girl said no! I told her if she put everything in the bag properly and did her job right this wouldn't have happened. Just throwing my high dollar fast food in a bag. McDonald's does a better job!!! Conclusion I won't go to that location!!!

I ordered a bowl which cost $9-10 and all I got is 5 pieces of chicken. That’s really ridiculous.

Drive thru: first of all it’s automated, so you just have to have faith in the Chinese Food Gods that your order is correct, because it doesn’t show on the screen or anything. They will make you pull up and wait for your food every time, like 10 minutes. They will give you your order after 10 minutes and it will have no sauces you asked for, no forks, no straws, and no napkins. Basically, no common sense.

I asked for beef and broccoli and only got broccoli!!! Lmao (my other entree was Baijen beef ) I got a plate please save your money and go else were !!!

When I got there I went straight to the restroom I had to use the restroom I went to wash my hand ...... there was no soap. ... there was no paper towel...... I asked for some steak and they said it was a 1.25 since extra and I asked for some shrimps but they didn't tell me it was a 1. 25 extra and they didn't give me but a teaspoon of each in my plate to go ......never be back again........ I really got screwed

Just go inside it’s quicker than the drive-through. If the drive-through is long and they have customers they service the inside before the drive-through.

Usually I don’t do reviews but I’m leaving one for here because this loocation because the time spent in the drive thru is ridiculous. I spent 20 minutes in the drive thru because the order in front of me was a huge order and they didn’t want to park the customer. Normally I wouldn’t care but I was on límited on time because of my lunch break and that’s just ridiculous. The whole point of drive thru is its suppose to be pretty quick.

I ordered half fried rice and half chow mein. The receipt is correct but when I opened my box I had a bed full of vegetables? I already had to wait for shift. Which i didn't mind.. but now im at work with the wrong food.

Didn’t even get my meal as the AI robot taking my order disgusted me SO much wouldn’t even get my order right. Made my &10 meal &28. Used to love this place and now because of their use of AI I will NEVER come here again DISGUSTING!!!!

Trell Hill

Just had a horrible experience at this location. I am a huge fan of Panda Express but after my visit today at drive thru, I am highly disappointed. While in the drive thru waiting for them to hand my food over, I had to endure watching and listening to an employee blow his nose 4 times while standing over the sink. Employees should NEVER blow their nose in front of a customer. Once he finished, he walked away without washing his hands (at the sink). Then he immediately started making his food. He did put on gloves but hygiene at food establishments still requires (or should to wash your hands. I told the drive thru lady/girl to go tell him to wash his hands. She never did. I don't think she wanted to get involved with the other employee. So I went inside to return my food and get a refund in which I told another employee what the issue was. Their response was "but he's making his own food." I'm sorry, it doesn't matter who's food you are making. WASH YOUR HANDS AFTER SPREADING GERMS FROM YOUR NOSE. Do anyone disagree with this? My wife lost her appetite after watching him immediately start making his food using the large spoons at Panda. Refund was a hassle but not applicable to this review.

Yasmin Zarate

Is you ever thinking to get pandas don’t go to this location drive through terrible service take about 15 to 20 min. Customer service on the service at window gets worst people that they not happy at their work or don’t have good service attitude to be at the customer service area like a drive through or taking orders ether at the window or in should give them this position. Buy the way I ask for two hot sauce for my plate and he gave me 30 packages as a joke but thank you I will trash it for you ., for for the chef, I won’t lie the food specially orange chicken and fried rice was on point I think that’s the only thing it will help this restaurant to keep the business running at least the chef doing the perfect work or love what he is doing.

u wotmate

This location uses an AI drive-thru that can't understand what you tell it, and then when it fails enough times, it DIALS a call center to take your order. This is absurd. 50% of the time when I don't drive away in frustration, my order is wrong. I even have the person at the window repeat my order back to me, and they still give me the wrong or missing items. This has happened multiple times this year and it's so frustrating that I'm leaving a review in the hopes it gets fixed.

Hans

AI drive through ordering was having issues and we had to keep repeating ourselves. Drove to the window and verified our order which was all wrong. Got a lecture from the attendant and insinuated we spoke our order incorrectly even though I had done it in the past. Got our order checked it in the parking lot before leaving the premises and noticed a missing item. Went inside to get the missing item and the same guy did not say a word and tossed it at me. I stayed courteous from beginning to end with thank you's and calm voice.

Ebony Walker

I ordered orange chicken & fried rice that’s all I ever get from panda . This is what I received instead . The guy who took my order even repeated back to me the orange chicken with rice & I still was given the wrong thing . If yall didn’t have fried rice just say that I could’ve went to a different location .

Kaley Michelle

After 10 minutes of waiting at the speaker box we were greeted, they asked us to wait, okay fine. We waited an additional 10-15 minutes before our order was taken. Our order was slightly wrong. Just one entree of one of the plates was wrong. No biggie. But there was also a hair in our sesame chicken entree too. The rice was undercooked. Very disappointed.

Danielle Devereaux

We have visited this panda a lot since it is the closest to our house. They are SO SLOW! I do an online order and still have to wait 20 minutes when I get there to get my food. Tonight I had to wait for the teriyaki chicken and then they DONT EVEN PUT IT IN MY BOX! My kids love panda but I’m going to make the trip to a father one from now on!

Tonya

Last night I waited for over an hour stuck in the drive through because of the lay out waiting to order two entrees. When I finally got to the window the employee had no idea what my order was. I was asked to wait 5-7 additional minutes for chow mein and I agreed to it. I paid for my food. 5 minutes later another employee asked me to park and wait for my food. 10 more minutes went by and a different employee walks out without the food, asks what my order was supposed to be, took my receipt, walked inside and brought the food back out. He didn't say have a good night or apologize for the longer than necessary wait time. He literally said nothing. When I got home, not only was there sauce spilled in the bag, the food was cold, the chow main that I parked and waited an additional 10 minutes for after already waiting an hour for wasn't in the container. They gave me fried rice instead. There weren't fortune cookies or silverware in the bag. I am beyond upset at how horribly this was handled. I paid nearly $30 and this is the worst experience I've had. Save your money. Go somewhere else.

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