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Steam
PosDo

© 2026 PosDo · v3.0

Palo Alto

Steam

★★★★ 4.1 · 102 reseñas

En Steam, te invitamos a viajar en el tiempo y disfrutar de una experiencia única con nuestros suculentos burgers al estilo de los años 50. Ubicados en Palo Alto, fusionamos la nostalgia americana con un toque oriental, ofreciéndote sabores auténticos y hamburguesas con múltiples...

Steam

Chinese · Palo Alto

4.1 · 2,863 ressenyes Google
locations.whataburger.com

Sobre Steam

En Steam, te invitamos a viajar en el tiempo y disfrutar de una experiencia única con nuestros suculentos burgers al estilo de los años 50. Ubicados en Palo Alto, fusionamos la nostalgia americana con un toque oriental, ofreciéndote sabores auténticos y hamburguesas con múltiples capas de sabor. Con...

En Steam, te invitamos a viajar en el tiempo y disfrutar de una experiencia única con nuestros suculentos burgers al estilo de los años 50. Ubicados en Palo Alto, fusionamos la nostalgia americana con un toque oriental, ofreciéndote sabores auténticos y hamburguesas con múltiples capas de sabor. Con una valoración de 4.1 estrellas, ¡descubre por qué somos un clásico reinventado que te encantará!

Què diuen els clients de Steam

Steam in Palo Alto receives mixed reviews. Many customers praise the friendly and helpful staff, especially Ivy, Angeline, and Bryan, and appreciate the fast service. However, some customers report issues with slow service, incorrect orders, and poorly cooked food, particularly fries and chicken strips.

Plats populars

pancakes patty melt meal chicken biscuit big burgers onion rings fries (7) chicken strips (3) triple whataburger

Ideal per a

Ràpid Informal

Tip: If ordering fries or chicken strips, check them before leaving to ensure they are fresh and properly cooked.

Services

🅿️ Parking 🚗 Delivery Accessible 🌅 Petit-déjeuner 🍽️ Déjeuner 🌙 Dîner Coffee
🎯 Casual 👥 Groups

Preguntes freqüents sobre Steam

Steam es troba a 289 Blanding Blvd, Orange Park, FL 32073, Palo Alto.
Steam ofereix cuina chinese.
Steam té horari d'atenció. Consulta el perfil per horaris actualitzats.
Steam ofereix els serveis següents: menjar al local, per emportar, lliurament.
Els plats més recomanats a Steam segons les opinions dels clients són: pancakes, patty melt meal, chicken biscuit, big burgers, onion rings.
Steam és ideal per a menjar ràpid, informal.
Steam in Palo Alto receives mixed reviews. Many customers praise the friendly and helpful staff, especially Ivy, Angeline, and Bryan, and appreciate the fast service. However, some customers report issues with slow service, incorrect orders, and poorly cooked food, particularly fries and chicken strips.
If ordering fries or chicken strips, check them before leaving to ensure they are fresh and properly cooked.
2,863
Ressenyes
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Steam

Opinions de Steam Palo Alto

4.1
2,863
5★
56%
4★
21%
3★
10%
2★
4%
1★
10%
Ressenyes (102)
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HerHeart

best whataburger in town, workers are always so kind, food is always fresh and so clean in there! ive been to almost all of the ones in jacksonville, from middleburg to san jose and none of them compare to this one! always love coming in here even if its to eat or pick up doordash orders.

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Lori Covert

Been out of Texas for 20 years and miss breakfast taquitos so much. Was very happy to get one today and yes....still amazing!

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Ivy Clay

friendly staff, fresh food, great service, i will be back.

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The Custer’s

Came through again and had great service. I saw an employee picking up garbage in the parking lot which is uncommon nowadays. Very friendly service and great experience. Still 5/5 highly recommended. Went through the drive through and had a great experience with the ladies working there around lunch time the other day. The restaurant appeared to be clean and very orderly. The employees that I dealt with were great examples of friendly, courteous, smiling faces.

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Joe Wallace

Never been always wanted to. Great staff very respectful and personable. I ordered a burger and a chicken sandwich both were above my standards. The food was definitely fresh and hot as if it just came off a grill not microwaved. Overall very satisfied

J
Jason Wood

Clean, service was great. They need to pick up there speed.

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Jose E. Serrano

Good burger. Best deals. Free burger each time the Jaguars win is amazing.

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Brayden Bunker

Amazing food great staff wonderful customer service

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Luv Bug

Great place to eat and love the employees

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Dave Lott

It was a very friendly crew tonight. We are trying the new mushroom Swiss burger. Can't wait! Yum!

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Laura Crockett

Best fast food restaurant and customer service I’ve had at any restaurant I’ve been too in the area. Will definitely return :)

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Rosemary Bailey

Clean restaurant! Great grilled chicken. Fast service!

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David Tyre

Wonder place and great people. I pick up deliveries here for doordash they are always fast with giving me the order. Love Whataburger at this location

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Reggie Lynch

I have never heard of a whataburger until I came to Florida, in my opinion it’s the best fast food there is which all the different varieties they have on the menu with breakfast and lunch. My personal favorite is the spicy chicken sandwich best chicken sandwich in all of fast food. Although breaks is amazing as well, I love every item on the breakfast menu and would most definitely recommend to other to give it a try!!

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Courtney Porter

Good customer service! Food was hot and fresh! Fast pace ❤️

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Cody Krupinski

Wonderful place to eat, best customer service from Bryan

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Carl Murray

I got hamburger my favorite meal and it is probably my second favorite place to eat for hamburger

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PartiGirl ToFu

Drove over 2 hrs for this Whatabutger!! My bff wanted Whataburger while I was visiting her in Orlando. Burgers were awesome as usual. We got there kinda of late thank goodness they are 24hrs!!! I got 3 different burgers. Would go back again!!!

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MIKE MESSIER

Great chain. This location has an indoor lobby that I believe is open 24 hours. Good crew. No complaints.

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Jason Hamilton

I'm impressed! The Mushroom & Swiss cheese burger is incredible, loved it! It was most excellent. The staff here are nice. I'll have to make another trip up here in the future.

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Kimberly Mygrant

My sister came from Georgia to take our Mom out whoms in a private Home on Doctor's Lake. She wanted to eat here bc she has never had Whataburger bc non close to Rome. Tge store I have to props bc I recently moved from Texas and had Whataburger there. Props very clean and organized Very friendly Custome Service. The cashier Renee was on point with being Professional & Friendly, and willing to help!!

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Toi Keira

It’s was a wonderful experience! The employees are so kind and my food was hot and fresh!

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Alessia C

Even in a busy drive-thru line an employee named Truth had quality customer service and paid close attention to detail to a complex order.

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Elizabeth Wilson

The employees are nice and attentive, making sure the customer has everything he or she ordered.

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M S

Yall already know... best staff located here. Clean, friendly and very fresh burgers

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Dorothy Young

Great service fast quick and clean food is fresh best burger very polite and they take extra percussion to keep you covid safe

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Sherlmarie Garcia

Under New Management and the service was great the food was also good..

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Ebony Brantley

I visited the orange park location tonight and it was the most pleasant service I have received at a drive thru fast food restaurant. Jerry greeted me at the speaker I could hear the smile in his tone. The weather was awful tonight FREEZING the drive through was very busy but it was like so warm and welcoming once you got to the window. My food was Hot, fresh and accurate. Jerry I appreciate you and your service, I hope this review finds you and hope you're are celebrated by your employer.

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Richard Fuller

They were just about to open before I moved and I didn’t have a chance to stop, but it’s a Whataburger and it’s a Texas thing! If you ever go to Whataburger cookout burgers will make you cringe at the thought of the price you pay for their little bitty burger Whataburger is the best!

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Estelle Switzer

The workers were really friendly and they had my food out quickly and the food was fresh

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Sandra SKIBINSKI-Arriola

First time ever trying this place and it was excellent. We stopped here because of a Rick SPRINGFIELD concert. Awesomeness!

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Yoo Daddy

The people were supposed to eat and nice and friendly. They always welcome me in my family. If i had to say this is one of the best Whataburgers.

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John Thomason

Cashier was prompt and polite. Took time. To explain the menu since it was my first visit. Food order was promptly delivered to table hot. I was impressed with the size of the burger and taste as well. One of the employees walked around greeting customers offering to get refills for them. If I wasn't just visiting the area I would make this place a more frequent place to visit.

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Avery Hammerle

Great food, very nice people especially Ivy she was so sweet and kind!!!

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Andrew Schofield

Hot fries, good food, friendly service. Managers are nice and Brian the operating partner is very helpful.

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angel frederick

This restaurant is always clean! The staff is always willing to help and very kind! The food 10/10 recommend.

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Kenneth Nowakowski

I'm from Texas, so there may be some bias in this review... Food: Love it! Simply my favorite place to grab a burger and fries. The spicy ketchup is always my favorite part of the meal. Drinks: Fountain drinks, unsweetened tea, sweet tea, coffee, milkshakes, etc. Service: Great... They bring the food right out to you along with napkins and condiments. Most locations are open 24 hours.

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Jaylon Richards

food is always hot and fresh whenever i visit! the staff is very friendly! will come back every time!

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Bryan Wright

My family and I had a great experience. Food was hot, and actually came out fast. My grandmother loved this place.

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Berlinda Rogers

I enjoyed my salad and strawberry milkshake. The person who waited on me was very nice, very helpful and very professional. I went to Whataburger on Monday, November 3rd.

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Lytonya Dennis

I was in town to visit family me and my kids stopped by to eat and meet Mr Bryan. He was so welcoming and friendly we enjoyed the zero and atmosphere would definitely be back whenever in town

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Robert Deroy

I do not live near a Whataburger so whenever there is one in the area where I'm at I am for sure going to swing by now I was really not disappointed again just like usual the food was outstanding the service was good the burger was good the portion was good and the service was outstanding thank you for the experience

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Coach Grip

On vacation with friends, when we turned into the neighborhood area where we were staying, I knew I would get “Wataburger”, which was across the street.We don’t have any “wataburgers where I’m from...I’ll let you know my experience..First thing I appreciated was the diversity in the staff..That was welcoming..we order curbside and it was raining and they still came out several times to get us our complete order.. the manger brought them out himself..really professional and provided excellent service..Everyone loved their food..Great Burger!!! Wish we had one of these where I’m from.. Thank you for making this such a great experience for our vacation..

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Betty Hill

Truth took my order in the drive thru and was very friendly. I ordered chicken tenders and it was a small wait time, she explained the wait time and pulled me around my food came out hot and fresh and she was very friendly.

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Cole Swindle

Food was fresh and good! The staff was very happy to take my order. I don’t think I seen anyone not smiling!

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Jerry Ehrlich

I ordered a spicy chicken on texas toast with two slices on Monterey jack cheese, and with grilled jalapeños and onions. It was fantastic, best spicy chicken around!

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Amanda Manning

I believe her name is Alisa? But she was amazing. The best customer service I have ever had. Every experience should be like this! 10/10

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Brianna Marlise

The service was really great and the staff was amazing particularly a young girl lady named Ivy. She was very kind and very efficient getting Our meal together, so nice to have such an upbeat person to brighten your day

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Tovinz

Great service and quality food., Mr Bryan brought my kids some crayons and coloring while we waited, kept them busy. Love it

Meyin H Schmidt
Meyin H Schmidt

Angeline makes Whataburger a great experience at all times! She is kind and so very helpful. Great food and service!

Sheba Is Real Yisrael
Sheba Is Real Yisrael

We love the big burgers, and onion rings. Hot and taste good. The store on Cassat Ave in Jax fl the food is always hot. However the one in Orange Park FL, near the OPMC was not, i complained twice, will not go back to that I one. My receipt from the Orange Park store, near Orange Park Hospital. Only went twice, because friend requested it for dinner while they were hospitalized, however the food was warm, and they staff never corrected, the temperature will not be visiting that store again.

Ji'Mecia Ewing
Ji'Mecia Ewing

Ivy was so awesome exceptional customer service I would visit this location a million times with the service that was provided by ivy and can’t forget to mention she made sure my food was fresh ‼️‼️‼️‼️

Christiane C.C.
Christiane C.C.

Clean friendly and delicious! Will come back to this location at 289 Blamding Blvd! In Orange Park FL ..Great Staff to add to atmospheric nostalgia!!

Gloria Hampton
Gloria Hampton

I would like to inform you that Whataburger in this location is always pleasant Doordash and a GrubHub. The employees and management manager is always polite. If something is not correct they would make sure you get the correct. Also, the store is always clean and they always have a smile on their face. At this time, I just wanted to let you guys know it’s always a pleasure to come to Whataburger in Orange Park have a wonderful day. They get five stars for good service. Good customer service and always

brianna C.
brianna C.

The lady at the that took my order was so sweet to me and along with the other workers and they finished my order in timely manner even though they were cleaning the store too and the manager on shift Ivy was so nice

Suzie Staggs
Suzie Staggs

We decided to dine inside the Whataburger on Blanding in Orange Park today and we were greeted immediately upon walking in with a friendly smile and welcome. The general manager Bryan took our order and was extremely helpful. My husband ordered the patty melt meal, I had the pancakes 🥞 and my son had the breakfast toquito. The food was made hot and fresh. We will definitely be back!

Marie Wright
Marie Wright

Service has improved. My fries were fresh which is important for this location. The drive thru time was a lot better. Can not wait to see what the young man that I met today (new manger) is going to do with this restaurant. Long overdue changes! The neighborhood is excited.

Curtis Kinder
Curtis Kinder

Writing primarily as a gig delivery driver - the OP Whataburger gets it done quickly and accurately - I accept only well-paying orders from restaurants that have delivery orders immediately ready or with just a few minute waiting. I have come to trust (and therefore frequently accept) OP Whataburger dashes. Whenever I do have to wait a minute or two, I observe that the manager on duty and staff truly hustle to get food orders cooked and bagged quickly...a refreshing difference compared to nearby Popeye's, Burger King and others (whose orders I decline knowing they are likely to be very slow - time is money!)

Ashara Davis
Ashara Davis

I don’t understand the negative reviews but my experience was wonderful. My food was hot and fresh and Mr Bryan is wonderful. We had a time, haven’t laughed like that in a minute. Definitely will be returning. Way to go Bryaaaan.

Cowgirl Momma
Cowgirl Momma

In the area for an event and was nervous about stopping due to reviews but let me just say they are not what I experienced. Firstly we were greeted warmly by 4 different employees, Jerry E took our order and was a pleasure to deal with and the food was amazing - we got breakfast , chicken biscuit , hashbrowns , taquito , biscuits and gravy and it was all off the chart amazing would definitely recommend this whataburger

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Mz. Shiela Bear

My first time going. Purchased dinner for me and my friend. I got a salad and she got the mushroom swiss burger combo. Since I have not indulged in my salad, this rating is from her. Her burger was hot and very tasty. She enjoyed it. But the fries were warm not hot. And the drink was good.

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Brandi Shaffer

WHATABURGER! Literally. Holy cow, that’s a 5 inch double burger (see picture)! I was stuffed after eating just half of it. Normally I can eat an entire double cheeseburger from Burger King. Of course, I stopped going to BK after the hundredth time of them screwing up my order and then them getting an attitude and acting like jerks to my husband. So I decided to try out Whataburger in hopes of finding a new place to buy my burgers from. I’m glad I did! Their burgers are super moist (usually I hate that word but it’s the best one to describe how juicy these burgers are). Also, the flavor just explodes from the meat with each bite. Their portion sizes are HUMONGOUS too! Yes, they may cost a little more than the nasty BK down the road, but it’s totally worth it. Trust me. *Update 3/29/2018* I don’t recommend getting their milkshakes. They taste like straight up syrup. We got 3 chocolate and 1 strawberry and they were all horrible. Their burgers and fries are still good though.

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Christopher Alpiar (Chris)

The highest rating I allow fast food. But i would go 4.5* as it really was pleasant, quick and tasty. Eggs fried by a human, not preshaped stuff. I got way too much as its my first Whataburger experience and (i hope obviously! 🤭) my first Breakfast experience here as well. I got a breakfast on a bun with bacon and an xtra egg; a breakfast burger with xtra egg, an order of hash brown sticks and i was done ordering but saw they have nice looking bfast burritoooos so, added 1 bfast burrito w bacon. I cant finish it all but everything was correct, as i ordered it (tho i forgot to add cheese on deez so they were slightly dryer than I expected but every egg was hand cracked and fried without any mold, the bun and tortilla all fresh and tasty, eggs cooked to over hard. I wonder if i can order over medium on the burritos. That would be killa. Anyway. For a fast food joint at breakfast that McDonald’s has usually owned that market, only place i get *fried* egg sammmiches, like egg McMuffin, substitute bacon for ham. Its enough that i can be on the road and at least be comfy to eat bfast wiyhout powdered or egg syrups or whatnot and get some egg mcmiffind w bacon substitute and a hashbrowns. Im as satisfied as going to waffle house. But this was much better. I dont know if ill like their burgers, test for another day. But, my breakfast sandwich ratings at Whataburger bfast sammys: 5* hash brown sticks 4* and service 5* i had a lovely young sister do my order. Her energy was wonderful at 6am and was a beacon of happy GM energy, but at the same time, was attentive to any questions and changes i made. I only wish she asked if i wanted cheese but thats on me. She should get a huge raise! :-) I will definitely try other Whataburgers and post bfast

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Sara Sara

We must have a difference of opinion on what extra onion looks like.... I've been here two days in a row, and I love their fries when their extra crispy. I've been having cravings for extra crispy fries. BOTH times, they were not extra crispy 💔😞. Total letdown. But I won't knock them too hard. Everyone seems to be friendly, but they all look miserable. And you can tell nobody wants to be there. I ordered the Patty melt. ( I saw it off of that jolly time youtube video.) I ordered extra onions because it always seems like it needs extra onions. As you can see, i'm right, because this is what extra onions look like. I insist, stop the onion hate. Give me the exact onions that I ordered!! It's my breath, not yours.

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Jeff Smith

I go there all the time and the people I deal with are great, but man it's slow. Tonight I waited 30 minutes with 1 car in front of me and I got luke warm fries. And on top of that they had 3 cooks. I don't get it man!

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Melissa Calvillo

What happened to Whataburger? Portions are off (see short, little breakfast tacos). Worst wait times evuh (any location). The app doesn't add points anymore for my visits, for the last several months.

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Tracie M Emerson

Some of the staff could care less if we were there. Had to ask for napkins, ketchup. The sweet tea container was empty. The lettuce was dry not fresh. The bun was definitely old and fries were cold. The shake machine wasn’t working. We drove 161 miles from the Tampa area to eat Whataburger which is my favorite hamburger joint. I was sad 😢 Will try another one in the Jacksonville area hopefully will be better.

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John Brown

Went into drive thru at 9:30p, came out at 9:59p after parking and sitting while my two sandwiches and an order of fries were made. For context, i was one of two cars in their drive thru lane and there were about 6 customers in the lobby. What bothered me the most was that, while the teenager who gave me my food DID seem dry and wouldn't talk, nobody else even attempted to apologize for the delay. It was a sandwich and a sandwich with fries,... it's not a novel idea

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Tim Robertson

They don’t have the syrup on the Dr Pepper turned on, it’s pure carbonated water. They have been told multiple times, they don’t care. Drive thru is abysmally slow. Please up the minimum pay and hire some people who actually care.

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Randy Young

So I go to Whataburger and they advertise chicken wings. I order them and when I get home this is what they consider chicken wings !!!🤬🤬🤬 Look at the second photo!!! HOW THE HELL IS THAT A CHICKEN WING!!?? ITS A CHICKEN NUGGET!!!!

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Texas Lovely Lady

This location used to be better, now they give you what you don't want. Up sales for corporate pressure. Without your permission you just see it on the receipt and they ignore you at the window. You reap what you sow, karma! Lost customer, this location.

Andrew Cole
Andrew Cole

Pros: The staff was very friendly (got a star for that), the food is good (got another star for that). Cons: Every time I've come in the past few years (5x now) it has taken over 15 mins to get a simple order for 1 person, drive-thru included. This last time the drive-thru took 34 minutes and there were only 4 cars ahead of me. Then when I did get my food, one of my two sandwiches (biggest order I've ever made there) was missing and the fries were put upside-down in the bag. Not nearly as bad as the Wendy's near the airport, but can't recommend.

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My Account

I had a delivery order for $35.82 on Tuesday June 17 to be delivered by 11:59 am from store #973 maybe 2 miles down Blanding from my address and started trying to contact them at 12:15pm because it still had never advanced on the statis past preparation and no one ever answered their phone after multiple attempts to contact them so by 12:30pm I clicked cancel order at which time I was told it was canceled successfully and my card wouldn't be charged!!!!! Now it's 3 days later I still cannot access my $35.82 at my bank and no one ever contacted me about the email Escalations on this matter from Tuesday and corporate when I called them can only tell me to put in another report and wait for the Escalations team again to contact me!!!!! And guess what you cannot just write a regular review of them without a receipt code because it was a canceled on-line delivery order!!!! So 3 days later I still have no food no $35.82 to buy food and no person who responds to the Escalations reports either. NO MORE WHATABURGER FOR MY FAMILY

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Ambrosio Rodriguez

I spent 20 minute in the drive thru for 2 b.o.b’s and a drink. And the food was warm and smashed and my drink sat there so long the ice melted.I read most of the reviews and I’m confused how this horrible location ranks as a 4 four star restaurant. I hope they thank their families and friends.1 1/2 stars is still to good.

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Marcelo

Don’t order delivery from the app. I love Whataburger and really wanted it tonight and ordered delivery for me and my wife. We both got meals and SURPIRSE no drinks. Paid for them and they are on the receipt. 👏🏻👏🏻👏🏻. Customer Service at its finest, as always

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Christine Jordan

If I could rate lower I would. Order took over an 30 minutes. Orders after ours came out first. When brought to the managers attention got straight attitude. No apology. Sandwich was suppose to have no tomato still had tomato. Fries were cold. Definitely a horrible experience.

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MINDY HIGGINS

So disappointed in the fries. Thats why I go to Whataburger, for the fries. They used to be my favorite. The burgers have gone way way downhill since they opened. Its like nobody cares. Im leaving this review because im hoping the restaurant gets some help. I live less than a mile from it and I will drive past to go somewhere else to eat.

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timothy hall

Not a good experience. The manager sucks. We are here this afternoon and they messed up our order so we told them and they said they would fix it. They brought out the fixed order and it was only half right one meal was correct the other wasn't. we told them they made another mistake and gave back the burger and waited for them to fix it. 30 minutes later we were still waiting so my wife went to make a complaint only to find that nobody was making it at all so she asked for the manager and explained to him what was going on, he blamed the young man that took our order saying that he was autistic and that it was his fault. the fact of the matter is the autistic man took our order correctly and it was not his job to make the food. The manager didn't even offer to comp the meal or give anything for messed up order and half hour it took to get the food.

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dwayne auer

It's always something with this location. This time raw burger. Never consistent. I should not have recook take away or add ingredients to my meal. Management seems to have dropped the ball on their employees.

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Joe S

Normally it’s ok but this last time the burger tasted nasty. It was overcooked and had a funky taste. Probably won’t return if the food is going to make me sick

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Leslie Gilmore

I was in the Drive-Thru for over 20 minutes I seen other people come in and get their food and leave so I beat on the damn window and ask him where my food was and they said they forgot I was out there this is the one on Blanding Boulevard next to the gate gas station

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Cori Palazzola

Food was cold , drinks were wrong , portions were less than expected based on the size they were delivered in. both quality and quality need to improve if you want good reviews.

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Anna Bennett

My husband got me a MEDIUM size fries.... OMG I thought it was a kids small fries. I guess this is the reason why I don't eat there anymore.... big price for such a small amount of food. Plus it taste like it's been deep fried several times....gross! FYI... He went to get the food and brought it home. Been disappointed with my meal EVERY TIME. WHATABURGER in Orange Park... It's not that hard to get up some FRESH FRIES is it????

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Jeremiah Davis

Don’t go to this one late at night/early in the morning…these people will have you sitting at the speaker forever, then when you pull around they ask “what’s your order?” Cause they’ve been standing around talking or playing on the damn phone…same individuals talk about they deserve 20 an hour but have a 2 dollar an hour work ethic…always takes forever to get food and it’s always a toss up whether it’s fresh and good or not

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Mike Anderson

Horrible severice. Waited in the drive thru for a while had to go inside to ask can someone take my order in the Drive-Thru was charged extra to end up getting less they didn't put any lettuce tomatoes pickles on my burger when it comes with that. I would never go to this location

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Sean Mcconnell

This has to be the worst whataburger I've ever been to Go through drivethriugh and they erase your order and make you wait 20 minutes before asking again what did you have. Order food delivery and you get whatever garbage they have in whatever they want to fulfill. Order bacon cheese meal get a double with nothing but ketchup. Horrible and management needs to get it together

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Bonnie Davenport

Hubby went to get biscuits and gravy. They are usually so good. This morning our biscuits were beautiful. Our gravy was watered down. Like they added water to make it so thin, it was like soup. No more biscuits and gravy from there. Very disappointed

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Tydra Weaver

I was the only person in line at 4am it took 25 minutes for my food to come out only for it to taste refried. I am so disgusted and angry. All I wanted after a long shift was something fresh to eat,

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Slow Racing

Had to go back to counter to put $0.54 on credit card for sauce, then 10 minutes later they tell another table the same thing but give it to them for free. Cute.

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Billy Smith

I had just walked 7 miles and was tired. I went in whataburger and got some hot water to make coffee. I was exhausted and fell asleep. I remember them waking me up once, but they say that they woke me up 3times and I didn't get up, so they called the sheriff's department and told them that I was refusing to leave. So the sheriff's department woke me up and trespassed me. So I can never go back to that store. What a bunch of bs

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Staynk Dog

Came in on 1/30/26 Only person in drive thru when we ordered: 1. Had to repeat the order multiple times, asked for plain and dry, was asked if I wanted every single topping one at a time and then says, oh you want plain and dry 2. Waited 20 minutes total with no one of front us 3. Watched as one young lady working the drive thru ran around overwhelmed but not sure how to complete each task and move forward, while multiple employees were standing in a circle behind her just enjoying themselves, talking and doing nothing 4. Lady on drive thru was calling for “David” constantly who was trying, but it was clear, she and everyone else, knew not to ask the dudes standing around in the circle for help, they weren’t about to get involved 5. Food was cold, fries were 3/4 full, drinks were flat and also about 3/4 full Overall, they seemed to screw up every single step, nothing was missed. Hard to blame the young employees that were trying, easy to see most were not. The bad reviews for this place are legit, and sadly repeated. Why treat the customers this way?

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Norman S

Whataburger needs to close this location. Every other location is stellar, this place is the horrid exception. This visit was really bad. $17 for a patty melt, a single soda, and cup of ice ... Yes, really! They charged me for a meal and a second drink. Still $17. No straws to boot. The one soda was ordered light, ice was packed so tight there was no soda. I drove back, and the manager asked me what was wrong. I told him, and he said what is wrong with it. I asked if he understood a word I said. I wanted cup of ice... They have a soda. I wanted a soda light ice, have me packed with ice... Them charged a few extra bucks for fries. How can you misunderstand?. I went and dumped the soda out, and made mine, and filled Ice. The away their nasty fries and told him he can keep them.

A
Adrienne Rose

just wanted to say, the food is great don’t get me wrong but the atmosphere and the customer service from what i assume is the manager is awful. i come in to pickup an order and the guy is being so passive aggressive to his employee, not only that i ask for a drive carrier for my drink and he makes the comment “it’s only 1 drink” , okay? i don’t give a crap if i have 0 drinks… i asked for a drink carrier, is it coming out of your paycheck?! i thought you’re supposed to please the customer and give them what they asked for, not tell me what i need. also he was being very rude to one of his employees just belittling and talking down to the dude right in front of the customer (me) it was so awkward and i felt so bad for him, the energy and atmosphere in that place is just awful with that “manager” working and all of the other staff felt it as so did i… get a better manager PLEASE whoever he is, he was on duty of march 7th at 2:20am.

A
Amy Hawkins

This is going to be a negative review but I do want to start off with a positive, that I spoke with the manager on duty, a very nice young girl who offered to make it right but I didn't feel like going back, again. I placed an online order for two fries, what a chicken and a double whataburger. On the burger I requested no lettuce and tomato, add ketchup. What I got was lettuce, mustard ketchup and mayonnaise. They don't come with mayonnaise and I didn't ask for mayonnaise. Every time we go to this location it's messed up and every time I call and tell them, they offer free food and tell me that they're training new hires. Every single time and this happens a lot. It's almost always wrong, either the food is burnt, missing items or they put the wrong toppings on. Well I shouldn't have to make two trips to Whataburger every time I place an online order. So I refuse to the food this time because honestly I don't want it anymore. I'll just go to the Middleburg location from now on

Hank Garland
Hank Garland

I ordered a triple whataburger with buns toasted on both sides, ketchup, mustard. I received a bun burnt to a crisp that smelled like a fireplace. The ketchup/mustard was just slapped on the same side to make a "mixture" that was stomach turning. I won't be back.

Haley Powell
Haley Powell

Employees were nice and kind. No issue there. However I’m not sure how this location has a 4.1 rating looking at the constant 2 star ratings. The burger was okay. Not hot but not cold even though we went through the drive thru. However I could smell the old grease in the fries from outside the drive thru window. I tried one and they just taste like fries cooked hours ago that were tossed back in grease (that definitely has not been changed in weeks) to reheat then and they were disgusting. I’m not super picky but save yourself some money and don’t get anything that has to be fried! Too high of a cost for inedible food :/

Amanda
Amanda

All the reviews are accurate regarding overcooked or very oily food. We got chicken strips and they were way overcooked very dark and hard, and the fries tasted like nothing but oil as if they’ve been re dunked to be warmed up. Definitely not fresh and the staff inside all were talking and on their phones and other half of the staff was outside hanging out in the parking lot. Maybe if they spent more time cooking quality fresh food and not on their phones or hanging out the food would be better.

Vilmos Balla
Vilmos Balla

Worst location I've been to. I placed a timed curbside pickup order for 730pm and got there exactly on time. I waited 10 min until going inside. There were zero customers inside and the lady wasn't interested that I had been waiting for my curbside order. She goes to the back for it and another lady said "Oh that's been sitting there for 4 hours." The first lady grabs the bag silently and hands it to me, "Here you go" and walks away. This isn't the first occasion of carelessness. Don't waste your time coming here, you deserve better.

Serenity Seeker
Serenity Seeker

Disgusting inedible fries and order was incorrect. Waste of money.

Jagfye
Jagfye

They recently hired new people. Chicken strips and fries dark brown cooked in oil way too long. Ive been there 3 times in the past month and its been the same everytime. Wont be back

Ryan Palmer
Ryan Palmer

The time shown I would receive my food in the app was not correct. I received my food 15 minutes after the time shown in the app. An employee brought just my drink out, not the entire order. I asked where the rest of it was, she said it was still on the way. The ice in my drink was melted and watered down my drink by the time the food was brought out. Cannot choose "no salt" on my fries in the app when ordering also. Gave them another chance. Ordered the sausage breakfast bowl. Turns out it was a tray, not a bowl. It was placed sideways and leaked out all over the bag and my seat. No spoon or napkins in the bag either. This place is trash. Update 6/13/25 Gave them another chance. Ordered the sausage breakfast bowl. Turns out it was a tray, not a bowl. It was placed sideways and leaked out all over the bag and my seat. No spoon or napkins in the bag either. This place is trash. Understaffed with counting but kids working there. Same order, same issues. Why do I only have a spoon for this bowl??

The Adventures of Bass
The Adventures of Bass

Order taker in the drive thru great.(could stop asking if that is all while I am still clearly ordering.) Repeated order back to me 2x once before I paid and once before I left to reassure me my food was all there and it was correct. It wasn't I get home to a n entire kids meal missing and an extra ranch. Fries were all old and cold(...again.) used to get good stuff here now so dang unhappy most if the time and assure you i am not hard to please and very patient. It seems there is always something missing each time we've been gone now. I called so as to get my issue resolved and in 3 minutes no one answered called back same thing. ALL of our fries are old and cold. RIDICULOUS $66.07 FOR THIS???

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289 Blanding Blvd, Orange Park, FL 32073

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