Bri S

Your employees fully admitted to getting these in this morning but couldn't explain to me where they went when I entered at 4:30. Amazing! Don't worry, I informed Corporate as well with a very lengthy email & a phone call. This location is rude anyway & apparently full of liars!!!

Joan Riley

I went inside to order a latte. I was served a latte in a cup. The handle of the cup was very, very sticky! Ick! Do they not have a dishwasher at this Starbucks? Do the employees not know about germs? Yikes!

Heather Heaton

I go to Starbucks often - usually once a day, if not multiple times a day. And I have never felt so unwelcome in a store before. I know that Starbucks has a rule now that in order to use their space you have to buy something (I don’t necessarily agree with this shift in their business model, but I understand it), and I almost always do go there for that purpose. Today was no exception. I had a client meeting today, which I like to do at coffee shops, so I arrived 15 minutes early to prep for it, and decided to wait for my clients to arrive to order something with them. It’s just the polite thing to do. But less than 5 minutes after I arrived, I was approached by a woman named Alex, who quite aggressively told that I needed to buy something or leave. I explained I was waiting on people and would order when they arrived. My clients ended up running late, and after about 15 minutes the same woman came over and again insisted that I needed to buy something right that second or leave. I might get it if the shop was full and people were looking for places to sit. But only one other table in the entire store was occupied, and traffic was at an all time low. I wasn’t taking up space someone else needed, and I had already made it plainly clear that I intended on purchasing something. After being quite combative about it, she left to get her manager, but her manager never came. I ended up spending a fraction of the money I would have otherwise spent because I did not feel welcome at all. Needless to say, I won’t be going back to this Starbucks location.

Joe Robinson

Bought a LARGE coffee at Starbucks in Lehi this morning and when I went to place it in my drink holder the lid comes off and coffee goes everywhere. Of course they didn’t give me any napkins so I had to knock on the window and ask for 20 napkins because it spilt that bad. With 5 cars behind me I had leave to clean up the mess. Thinking it was just a loose lid I tried to fix it. NO the lids don’t fit at all. The lids just sit on top and don’t even grab the cup. To prevent this from happening to someone else I called the Starbucks and talked to the supervisor. She told me yes they sent us a bad batch of lids and they don’t fit. I said then WHY are you using them and WHY are you not telling the customers !!!! Had this ended up in my lap it would’ve been a whole different story. For them to continue to use these and know they don’t fit is totally wrong. I thought Starbucks was a good reputable company above the rest but I’ve now changed my mind. How do you use lids that don’t fit knowing someone could get badly burned. I don’t care what it would’ve taken but you don’t use bad cups and lids that could burn someone. More care and responsibility should’ve been taken by Starbucks and management but instead they chose to take the easy way out and not do anything. This is TOTALLY UNACCEPTABLE by this Starbucks and the corporation as a whole. I didn’t get burned but came close but would be shocked if someone else didn’t due to this negligence of this management.

Devan Hatch

I was meeting a business associate at this location, on an arrival, I sat down to wait for my business to show up one of the employees came out and told me I had to leave if I was not buying something. I told the employee I wasn’t gonna order until my business associate arrived so we could order together as I was paying for it all. 10 minutes later, the cops arrived, asking me to leave the premises. Wow Starbucks. I was walking out as my business associate was parking seeing me, escorted off the premises by cops. Me and any of my 300 employees at our company will never purchase anything from Starbucks again.

Chad Curtis

Arrived a few minutes early for my 10AM appointment. Had been to another Starbucks prior to arriving at this one. Brought my coffee in with me. When I took out my computer, Starbucks staff member came over and told me I couldn’t stay if I didn’t purchase something. I wanted to wait until my appointment arrived to purchase both drinks. Even though the lobby was almost empty, I wasn’t allowed to stay. But the staff member sarcastically did tell me to have a fantastic rest of my day.

Ashley Jimenez

I visited the store in the afternoon. I was busy finishing something in my computer and I was going to order something after I finished what I was doing. A short blonde girl working at the time came and she was quite rude and asked me to purchase something if not I have to leave which made the experience uncomfortable. I still went ahead and purchased what I needed, but the customer service definitely left a lot to be desired.

Brian marquez

Very overpriced menu they wanted to charge $4 for water. I’ll be contacting corporate about their policies. They try to force customers to buy something to eat or drink just to stay and use the WiFi. I wasn’t hungry, so I asked the staff if I could purchase their “free” water, but they said that’s not allowed and ended up kicking me out of the restaurant. Guess I’m never coming back to Starbucks. Beans & Brews is much better anyway

B C

Bring your own water and ice people! The blue/purple haired lady said they no longer give people ice or water for free. I even have my own bottle. I was told I would have to purchase $$. When I have been getting free ice and water from Starbucks for months. It may be a regulation that is new, maybe this location? Either way it just sucks. So letting my voice be heard. Soon they’ll charge for “free wifi” I’m sure and building 100 in Lehi will definitely be part of it.

Jasna Hooke

This is the worst Starbucks ever. Tell me why we found a fly in our drink??? A FLY it was with one of those lids with only the tiny opening so there is no way a fly crawled in there. They can also not follow simple instructions and always make the drinks wrong. I don’t have an issue with any other Starbucks. This one should be shut down fr. I literally peed my pants and threw up after I saw the fly and almost crashed my car. Also the phones to this location don’t even work. Probably because they’re straight terrorizing people and getting too many phone complaints. Smart move on their part to disconnect the phones. Anyways Starbucks you traumatized me and the man I almost crashed into.