L M

I've been here more than a few times now. My dad likes this spot but yesterday I went with my Mom (her first experience at JMs). The heavier set dude with ponytail was pretty aggressive with just trying to get us through the line when she was obviously confused about how the menu and ordering worked. There was 2 people behind us in line, all the dude had to do was take 10 second and answer a question instead of having me do it but I could tell he was having it so I just helped her and she got a hot sub as did I. We waited for our subs and were expecting to be able to get some dressing and Salt/Pepper on our subs but the dude rudely told us to move to the other side after we paid and she had tipped, which I was floored about given how little help the guy was. We get our subs and weren't given the opportunity to have any other vegetables like pickles our dressing and or Salt/Pepper then every single table is dirty. Last time I came in to this place they were serving brown lettuce to people and laughing about it. I work in the industry, you can't expect people to pay 14 bucks for a sub with brown lettuce and sit and dirty tables. Don't think I'll be coming back to this place. Sucks because I live locally and usually do like the brand.

Staff is not competent to read simple instructions. Every time I order DoorDash, they screw up my order good thing you're only making a sandwich and not a brain surgeon

I usually don’t leave reviews but this was genuinely the worst service I have ever experienced. They ignored us when we were waiting to order, the one girl was finishing up a sub but the other two were just standing around. The person who took our original order was very disrespectful making comments about us with another coworker after we ordered. Following this he forgot one of the subs we ordered. My girlfriend notified them she had a severe dairy allergy, they even repeated it, then didn’t bother to clean the slicer after slicing cheese on it. The blonde woman who put on the toppings and checked us out was very aggressive and dismissive. When we were trying to choose our toppings, she also rolled her eyes each time we responded. she didn’t change gloves in between sandwiches either, which normally would be okay but she touched ingredients my girlfriend was allergic to then touched my girlfriends toppings and sandwich. She was made aware of the allergy. Very disappointing considering the prices of a sandwich here

Waited in line respectfully and then when it was my turn, the lady upfront (the manager) working was so rude, unprofessional I normally like jersey mikes not in this location. Not my fault you have to go orders and a big line. I wasn’t being rude and got attitude from the beginning. I will never go back to this location!

I am a door dash driver, I wanted to say I very politely started my experience here off by holding the door open for three customers walking inside to the restaurant, I than approached the counter, where I was met by a VERY RUDE and Disrespectful cashier who may have been a manager. They Demanded I show my phone to be able to pick up my customers orders. Which I complied with but when asked why the hostility I was told that. Orders have been going to the wrong houses and that it is dashers fault. I was told this as she started yelling at me and shoved my phone back into my chest and hands. Please note They have to read the first and last names to get the order and so do the Staff at jersery mikes. It is a fault on both ends. I think they need to be a bit more polite especially for the people they work with.

Thick Bacon Strips

I can’t believe a sub shop can function so poorly, it’s bread and meat. Awful service, hygiene, and communication.

噗噗

Place is just alright, worker kind of mean. Specially to pick up people. Not recommended. Even subway is better.

Charlie Mahoney

I actually love their subs. They are amazing but you should never order online. It will say ready in 20 minutes but in reality, it takes close to 45-60 minutes. I’ve ordered online 7 or 8 times now and I refuse to go anymore. I will show up late to pick up and they usually have not even started my order. So now it’s rushed and a few times they got my order wrong. I’ve seen staff argue with customers twice now. I couldn’t tell you who was right or who was wrong because I didn’t pay attention. But it was enough aggravation on both sides to make people snap. Instead of ordering online, you could wait on the line but that takes forever too. And their dining room is always messy. I’m not blaming staff. I’m sure they’re overworked and underpaid. Whoever is setting up online ordering is at fault. Whether it’s the individual franchisee owner or corporate, they don’t set a limit to online ordering. A hundred people could order in a ten minute span and they’ll take your money gladly. It’s a shame because I love the sandwiches here but I refuse to spend another dime

Jessica Bogart

My boyfriend ordered two subs last night thru online and brought home to eat one of subs had way too much red vinegar on the sub so I’m not happy about that so thought I’d post this . My boyfriend did bring it back today because had no time to go back so went today instead .

D L

Please change your gloves when working with food and taking money. You make a sandwich, cash someone out then go back to making food without changing gloves! It's gross, not everyone wants to eat dirty money.

Sarah Bacon

I don’t think I’ve ever left a negative review for a business before, but the staff at the queensbury location are extremely rude. They ignore you when you walk in, are condescending, and have an attitude. Maybe the manager or franchise owner should spend a little time there to see exactly they what kind of business they’re operating.

Gio

ordered a Buffalo chicken sub and this is what was sent. This is Terrible how do you mess a sub up that badly??

Tamara Grimaldi

Completely RUDE Staff!! Will never go back to this location again ! The kid that made my subs was the rudest person I have ever had wait on me anywhere ! I asked his name and he wouldn’t tell me . The girl that rang me out was rude as well , all I have for a meme on the receipt is Cody. Whoever the manager of this queensbury location is the should gave a staff meeting to let his staff learn how to treat a paying customer . Unless of course they don’t care either . I’ll never be back !!

Buzz

I picked up my wife's order. And the kid with long blonde hair picked up my bag and threw it on the counter. Never looking at me, never saying a word. He turned around and continued talking to the kid on the grill. Got home and my wife was missing the $3 bacon she added and the side of pickles. Paying $20 for the sub and subpar service is crazy!!!!

Tom Clark

Worse service ever . You try to order a sandwich that's custom and they argue with you. Funny thing is the sandwich i was trying to order was a there own virtual sandwich.. This being these second time I have had bad service I won't be back .