Food was pretty good. I got a cluck sandwich that was cooked to perfection and perfectly good temperature and well assembled. I got some jalapeno poppers that were great as well. My fountain drink, Coke zero tasted like seltzer water. Guess they need to change the syrup bag. Service was pretty slow. I was in the Drive-Thru and had to wait almost 15 minutes for two cars in front of me. My food was ready instantly and I drove away within 2 minutes after I got to the window.

David Hazar

The staff was friendly and if I could do a 4.4, that is what I would have given it. The food was a 4 and I don't love it when bathrooms are locked, but I guess location might play into that a bit.

Steve Chisham

December 3, 2024 Update to the post: I was around the fifth car in the line. After getting to the window and using the bill it only took just under eleven minutes to get my hamburger! That's a big improvement. , From the time I arrived and was third car in the line until leaving it was 50 minutes. The person on the speaker took my order three times, then he took it twice at the window where I paid. I'mThen the people who hand me the order asked me twice what was my order. The photos show how saturated my bun is from it sitting so long before I got it. I checked the order and it was correct. When I checked the Jumbo Jack it wasn't even warm. It was cold. I had the person at the window give their opinion on the temperature. He said it's cold. He offered them to recook the burger. After 50 minutes waiting I assured him I would be leaving and would have to reheat my burger after arriving home. I would rather have had a warm it even hot whenever I could eat right then. I suggested they move the employee from the loud speaker position and replace the person with another employee. The manager on duty obviously is not on top of what needs to be done to run things more efficiently. Maybe training is needed at this business. The photo shows the mini tacos with extra cheese. It appears to be a skimpy amount of cheese. I questioned if it was extra. The person at the window said it's extra and it usually has much less cheese. Lucky I got the extra. This is the smallest amount of cheese on the mini tacos I have received in four states from Jack-in-the-box

The customer service here is terrible! The lady taking my order was very rude. I just asked her if I could use the receipt to earn points on their app. But the manager was nice enough to answer my …

I got the tiny tacos. They're pretty good, better than I expected. I thought there would only be a few pieces, but they actually filled up the whole box and there were about 15 pieces. I liked that…

Our first time to the Layton location. Sadly, we were let down. We didn't receive our large fries or any cheese on our cheeseburgers. The speaker in the drive through was very very quiet and made i…

Noneya Gettit

Nice, clean, welcoming. Counter service on point. Fast food? yup! Good flavors no after taste 😋 Minimal wait. BUSY location, why u so kleen? SO BUSY! 24 hr ?! yup! Mastahs of the Foodieverse! Pic: Jumbo Jack Cheeseburger Meal

Von Neilson

Stopped off for a quick bite, and not too impressive. The food was bland and nothing exciting about it. Got the curly fries which save the meal from a total disappointment. The wrap was ok, fries were ho-hum. No real atmosphere to speak of , just another chow hall with no personality. The servers were real nice and very helpful. Bright spot on a dismal outing. Price point was good, not overly expensive for the ok food. Not busy when we went, quick order and food was done quicker than we expected.

+24

I wouldn't mind coming back during the early morning hours for breakfast. When I went a few days ago it was the first time I ever had a warm meal from them even after waiting a while. It'll take al…

although they have been open for a few months now, they continue to have a long line that stretches far out into the parking lot. I enjoyed their fries but overall nothing exciting to write home ab…

I love Jack in the Box. It's always best to use the mobile app and order ahead. Then pick it up through the drive-through. Unfortunately the last couple times my orders have been messed up. And I understand because this is a busy location. But I would rather wait an extra two minutes to have my order, correct

What has happened to getting a full serving of curly fries? Every time I order them I get a couple of truly curly fries on top and the rest look like they could be pieces of curly fries mixed in with regular fries. I keep trying, but always the same outcome. When I order curly fries I expect a container full of them!

Good food satisfies late night cravings , but attendants / staff inside is extremely rude and unpleasant. They called the cops on us for staying a few minutes in the lobby to eat while it was freezing outside. This will be our last time at Jack in the box. Bye!

Do I even need to say anything? All jack in the cracks have gone waaay down hill Lol. No I don't need a representative. It's fast food and nit that deep. I just want halfway decent service and ya know FAST food. But Jacks in my Back has neither

Skylar

To be clear this is only a review of the iced coffee Boba that I ordered. I was quite unimpressed the size was about the same as most people's small sized drinks while the price was way higher than expected. To make it worse the Boba was hard in the middle and between the ice and Boba there was hardly any coffee! Overall not worth it in my opinion! Price was almost $6.

Stuart Roskelley

Food was fine, but the employee taking orders was incredibly incompetent, saying basically everything was out of stock, but then telling the guy right after us it was all in stock. The restaurant was extremely busy as well at 7pm on a Friday. Have been back a couple times now and they are like the slowest fast food location in Utah

+4

Ian Heaton-Campbell

Did the drive thru in the morning for some breakfast. We had to wait for the egg to be cooked which was fresh and nice. Once we got our food, we received sandwiches loaded with salt! I know we live in Salt Lake City but oh my golly! Almost hard to eat! We also got vanilla coffee which tasted like watered down crap coffee with no vanilla what so ever. The hash brown was the greasiest thing I’ve ever eaten oh my gosh it was bad. I took one napkin and squeezed the hash brown and it soaked the napkin and that wasn’t even the half of the grease! Also the drive thru service wasn’t friendly at all. Won’t be going back anytime soon.

+4

Melissa C

I've never been to a Jack In The Box, so I was really excited to try it. My co-workers were raving about how good it was. I placed my order online and my co-worker picked it up. We only work about 10 minutes from the location, so it was disappointing it was stone cold. I ordered a variety of things to try and I was not impressed. First, my order was cold. Second, I was missing a sandwich from my order. Third, the taco only had a scoop of meat on one side and was missing my extra lettuce I asked for. Fourth, my burger was missing my extra pickles and tasted almost exactly like a cold Whopper Jr. Fifth, my $3.00 french fries only had a small handful in it. The container could have fit a decent amount, but I'm lucky if I even got 20 soggy fries. Last, but not least, I tried to call about my missing food and the phone number for the location doesn't even work. I love doing reviews, but the was nothing positive to say about this experience. It wasn't worth it.

+3

The jumbo jack is not clearly the same from pictures and commercials. Lost my business

Terrible service, I clearly asked for 4 sausage breakfast jacks during the overnight shift and they gave us ham so I went back just to ask for them to fix it. I'm always so polite and I go here often…

Crew on 1/12/26 at 2am was the worst experience ever, guy at the speaker taking orders completely doesn't listen to correct orders, paid for breakfast sausage sandwiches and got ham, night supervisor…

Terrible service, I clearly asked for 4 sausage breakfast jacks during the overnight shift and they gave us ham so I went back just to ask for them to fix it. I'm always so polite and I go here o…

Crew on 1/12/26 at 2am was the worst experience ever, guy at the speaker taking orders completely doesn't listen to correct orders, paid for breakfast sausage sandwiches and got ham, night superv…

Terrible service, I clearly asked for 4 sausage breakfast jacks during the overnight shift and they gave us ham so I went back just to ask for them to fix it. I'm always so polite and I go here oft…

Service was extremely slow and unorganized. I waited about 10 minutes before being acknowledged and being able to order my food. And around 25 minutes to receive our food. My family placed three …

service was extremely slow and unorganized. I waited about 10 minutes before being acknowledged and being able to order my food. And around 25 minutes to receive our food. My family placed three se…

Service was extremely slow and unorganized. I waited about 10 minutes before being acknowledged and being able to order my food. And around 25 minutes to receive our food. My family placed three se…

I went to Jack in Saratoga spring, I waited over 15 mins to give my order, the worker behind the counter (6) of them just looked at me, finally I asked if they could take my order, they said I need…

We ordered food and waited almost 40 minutes to get it. Absolutely ridiculous. it should never take this long. People around us asking for their money back because of the wait. Terrible. \nBountifu…

Night crew is terrible. It always takes 20+ minutes to go through the drive-thru every time. I got to the window once and they had me sit in the del taco parking lot for the rest of my order and …

I have eaten Jack in the Box since 1959. This by far is the most horrible food I have ever seen. I ordered hamburgers and secret sauce and then was told they don't carry secret sauce. Tacos lacke…

I am writing to formally report two deeply concerning experiences at this location. First, during a recent visit as a paying customer, I asked to use the restroom. While inside, an employee was sent to monitor/spy on me to check how long I was taking. This was an extreme invasion of my privacy that made me feel incredibly uncomfortable and unwelcome. Second, I recently visited the drive-thru and was met with an unacceptable level of rudeness from the attendant. The way she approached the transaction was unprofessional and lacked basic manners or customer service skills. I value Jack-in-the-Box, but the culture at this specific location is making it impossible to remain a customer. I would appreciate it if this matter was addressed with the local management, and I would like to be notified of how this is being resolved.

horrible HORRIBLE experience!! I definitely do not recommend to come to THIS LOCATION 🤪 the west valley one is 1000% better!! better food quality & better customer service ☺️ this location needs to work on MANNERS towards the customers.

I usually love Jack in the Box, and I’m honestly not someone who ever writes reviews… but this experience was bad enough that I feel like I have to say something. Not only was our order completely wrong, but half of the food we paid for was missing. That alone is frustrating, but what really made the experience worse was the customer service. The employee who helped us was extremely rude from the start — no greeting, no effort to be polite, and a very clear attitude the entire time. It felt like we were inconveniencing her just by being there. When your order is already messed up, the last thing you want is to feel brushed off or treated poorly when trying to fix it. We paid for food we didn’t receive and were treated like it didn’t matter. No apology, no effort to make things right, nothing. I’ve had plenty of good experiences here before, which is why this was so disappointing. But between the missing food, incorrect order, and genuinely unpleasant service, this visit completely ruined it for me. I really hope management addresses this, because customers deserve basic respect and to actually receive what they paid for.

MaryNaati Finau

Horrible drive through experience. Garrett was impatient with us. We ordered a grilled teriyaki bowl paid for it then after we paid for it he came back to the window with attitude saying there's no more grilled chicken. We couldn't hear him or understand what he said so we asked him to repeat himself and as he did he rolled his eyes at us. We were going to change the order but he rushed us. So no! Garrett sucks at customer service!

tristen S

Workers just hand you your food after ordering on the kiosk, there’s no sign that says it’s kiosk only and my food was moldy when it finally came out. None of the tables were clean and it was overall really messy and gross.

Desseray Uribe

I visited this location with my family on New Year’s Day, 2026, around 12:06 PM, and the experience was extremely disappointing. The staff on duty, including the manager or supervisor, was rude and created an unwelcoming atmosphere from the start. Our family’s order was incorrect multiple times, and instead of addressing the issues professionally, the manager remained unfriendly throughout the entire visit. She openly complained about having to work and stated she should have been with her family. While that may be unfortunate, it is not the customers’ concern. We are paying customers and expect respectful service. The employees appeared far more focused on the drive-thru than on the guests inside the restaurant. There was a clear lack of communication among the team, which showed in the poor service and repeated order mistakes. This location seriously needs better customer service training or new team members who are willing to provide a positive experience. Unfortunately, this visit left a very negative impression.

Yareth Fonseca

They were so rude. When my husband called out to them because they didn’t add the taco sauce and ranch the guy literally ignored him. If they don’t like their job they shouldn’t work there. They were rude from the start. Terrible jack in the box I’ve ever been to. Last time they gave me some stale cheese sticks that weren’t mozzarella but cheddar cheese and tacos that have been sitting there. I’m never coming here again. They suck!

Nalle Arellano

Food was okay. The person taking the order was rushing us. Food was taking forever and I figured since it was a big order. But the food was cold and dry. My chicken sandwich was hard and it seemed like the patty was just sitting there forever. I got the crispy spicy and they gave me the regular one. I think I rather stick to the In n out across the street.

Tyrell Forrest

A 27 minute wait for two tacos (when you're supposed to be a fast food burger place) is nonsense. This is by FAR the worst fast food I've ever been to. The wait was LOOOONG, and then food was absolutely terrible. If it took so long to make why does it taste like it's been sitting for 4 hours?! Every time I have come here, and no matter what I have had it has been such a wild and gross disappointment.

Jon Iger

Food is good for a Jack in the Box but lots of frustrations ordering. Typically my wife and I are up late at night/early in the morning and love going out, but every time we go to this location we're always told "Thank you for coming to Jack in the Box we are unable to take orders due to a system reboot. Have a nice day"...we live 10 minutes from this location and choose to make the drive out. McDonald's doesn't have this issue with its mobile app telling you ahead of time which locations are open and which ones are temporarily "unavailable to order" due to reboots. This saves us time and energy knowing which locations are down and which ones will actually take our orders if we drive to them. Jack in the Box does not have this. Random times throughout the night their will be multiple reboots without warning or proper consumer disclosure ahead of time. I've had this happen 4 times in the last few months. Either management needs to get together with Jack in the Box corporate to put up a notice to customers in their app ahead of time that "there will be reboots at X AM to Y AM", or management for the location needs to put out signs visible from the drive thru displaying what approximate times these reboots take place. This way people aren't creating unsafe situations by backing out of drive thru roads. 24/7 isn't 24/7, if its NOT 24/7...

Mike Martin

I wouldn't mind them being slow, if the food was good. But it looked like someone sat on my sandwich and the hash brown was soaked in grease.

Cuco

Don’t come here ‼️‼️‼️ I rarely write reviews, but my experience at this Jack in the Box location was frustrating enough to warrant one. From the moment I pulled up to the drive-thru, the employee taking my order had an incredibly rude tone — rushed, dismissive, and as if I was bothering them just by being there. I tried to politely clarify my order a couple of times (nothing complicated — just no mayo on a burger and curly fries instead of regular), but they kept cutting me off mid-sentence and repeating back the wrong thing. When I got to the window, they barely made eye contact and didn’t even acknowledge me when I said hello or asked to double-check my order. I was met with complete silence, and they just shoved the bag at me. Unsurprisingly, when I got home, my order was completely wrong. Mayo all over the burger, and of course, regular fries instead of curly. I wouldn’t have minded so much if someone had just listened in the first place — or at least acted like they cared. This kind of customer service is unacceptable. Everyone has bad days, but there's a difference between being busy and being downright disrespectful. Definitely won’t be returning to this location.