Thien Bui

I’m not sure how you can think of KFC this location. This is the worst location for food customer service environment. This restaurant need to be closed now every time I come here this is my second time. The food is horrible old Chicken oil and the customer is the worst.

M V

Found a hair in my KFC bowl. Won't be coming here anymore. Phone line doesn't even work to call and complain.

Bianke Prozesky

Extremely disappointing experience. I rarely leave reviews, but my recent visit to this KFC was unacceptable. The potato wedges were clearly old — they tasted stale, greasy, and almost inedible. The chicken was dry and overcooked, lacking the quality and freshness KFC is known for. For the price paid, I expected a hot, well-prepared meal, not food that seemed like it had been sitting out for hours. Management needs to pay much closer attention to food quality and customer experience. I won’t be returning unless major improvements are made.

Baleigh Cooper

Terrible experience! Employees had such a bad attitude. The radio by the menu is so scramble you couldn't even hear them talk to you. They never repeated back my order at the menu nor at the window so when I asked them if they could to make sure everything right they want to have an attitude. Then they got something wrong and I had them fix it they want to have more of an attitude and start speaking Spanish. Haha jokes on them I can speak Spanish and called them out. KFC you need to really check your employees thanks.

Stacy Smith

Order online around 10:15 pm. Pull up to the drive thru 10 minutes later only to be told to pull back around to the front and they will bring out our order. Sat out in front for another almost 20 minutes before they finally bring out our order, only for our chicken and sides to all be cold. Not exactly sure what we were parked for because nothing was fresh. I don't mind the wait if their cooking it fresh as I work in the food industry. Oh and then we got 2 dipping sauces for 10 pieces of chicken, which I've seen field mice with bigger legs than their chicken. Smh.

Danielle Hood

Everytime I come here I have to pull around and park. Wait over 15 minutes for a freaking famous bowl to come out.. like are you freaking kidding me? Everytime.. no other car does. 5 cars have gotten their food in drive thru while I'm literally still waiting for mine. It's ridiculous.. this location definitely needs a new manager.

nhat le

They forgot one of my order, no way to call the place( French fries) , come back three weeks later for another order or $50+ and order two large fries, it’s not even a full order of fries, also told him about the missing fries from previous order but he said nothing he can do. Did not want to argue with the worker there so just take it as it, never again will return to this place

Kevin Martin

Couldn't give me complete order or refund. Food overcooked, missing items. Staff inattentive. Sticky and dirty floors. Told me I had to contact corporate. Tried three times for over an hour and a half on hold. I'm done with KFC forever. Just got customer care and they read a script and put me on hold again forever.

Josh Dawes

I ordered on the mobile app 12 renders, 2 legs and a breast an hour before close. Upon arrival I’m informed they’re unable to make anymore chicken despite having an hour until close. Instead, I’m giving substitutes that are cold and rubbery that had clearly been left out and they needed to get rid of before close. The Dr. Pepper I ordered was completely flat and tasted like soda syrup as well.. they even messed that up. For as much as KFC charges, you’d think you’d at least get 50% if your offer accurate and hot, but at this location don’t expect that. I’ll be going to the numerous other chicken locations near here that actually serve their customers edible food and charge less.

Nur Smiler

Date: April 6, 2025 Time: Between 4–5 PM Location: KFC – Richardson Beltline, Dallas, Texas We came to KFC around 4–5 PM. There was no one at the counter. Only three employees were inside, and the place wasn’t crowded at all—there was just one other family there. Despite that, our order wasn’t taken promptly. We had to wait for about 5–10 minutes. After placing our order, our name was called in an extremely low voice. Naturally, we didn’t hear it because we were chatting. When we went to check on our order, we found it had already been bagged and was just sitting there. We hadn’t asked for it to be packed to-go, but no tray or any notice was given to us. If it’s KFC’s policy to always serve food in bags, as one of the employees told us, then there’s no need to ask if we are dining in or taking it out. Later, when we asked for sauces, they were shoved into our hands. A tray was basically thrown in front of us. Sorry, but we are paying customers and we don’t deserve to be treated like this. All we wanted was to sit, eat our meal, and leave—just like anyone else. We were kind, polite, and respectful the whole time. We didn’t do anything to deserve this kind of attitude. Considering the restaurant wasn’t busy at all, we don’t understand the lack of basic courtesy and the obvious sense of frustration from the staff. Why? The manager should really identify such unmotivated employees and take action. Customers are the reason this business operates. Without us, there’s no business at all. There is clearly no timely service, and if you’re looking to lose customers, this is the way to do it. We will not be returning, and we’ll also be sharing our experience with others. The employee who took our order was named Moris. He appeared to be around 20–23 years old, with dark skin and black hair.

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