Mike Linn

Was waiting In line to order inside and I was next to order and the lady at the register said the person behind me was next then told me she got there first , when she clearly didn’t maybe she knew her or didn’t like us ? so I waited the lady was not ready and I waited for her to finish and she was just on her phone looking threw the menu , the register lady was rude when we finally got to order. I ended up leaving. I like their food at any location but this place had terrible service never going there and maybe to other locations for a while.

Giancarlo

Casually eat until I bit down of my food and saw blood in my chicken tender

Martha Ramirez

I received cold fries on my drive thru order. It's so upsetting picking up food just to find out your meal is not the way you ordered it. I spent $20 for cold food. Nah. Worst customer service. No empathy whatsoever. So to receive any credit I have to drive back and return food. So just wasted my time and gas and still had nothing to eat.

Michael K

Every single meal was wrong. They should really be careful with the orders. If I had been allergic to what I told them not to put in my order it would have been extremely bad.

Ashley

I’m writing to report a serious safety and sanitation issue at the Whataburger location on 23rd and Orchid, Store #4017, in McAllen, TX. I visited with my two kids and had a very unpleasant and unsafe dining experience because Team member Patrick poured a bucket of cleaning chemicals on the floor around our table while we were eating, leaving the floors soaked and filling the area with a strong, unpleasant chemical odor. When placing our order, the cashier, Patrick was cold, unresponsive, and did not confirm or repeat the order. He gave no acknowledgment during the transaction, and I initially assumed he might be having a bad day. While we were eating, he began pouring a bucket of water mixed with cleaning chemicals onto the dining room floor, scraping it, and then using a loud suction machine. There were no wet floor caution signs displayed. I first assumed he would limit this to an unused section, but he proceeded to pour water and chemicals directly around our table, blocking our exit and making it difficult to continue eating. As we stood up to leave, he immediately removed our chairs from behind us before we even walked away. The combination of wet floors, chemical exposure, and loud equipment while guests were dining created an unsafe and unpleasant environment. I addressed this with the manager on duty, who dismissed my concerns, stating that they clean “whenever they can” regardless of guests being present. He offered no solution and appeared unconcerned about the safety hazards or the customer experience. I informed him that I would be reporting this incident to the McAllen Health & Code Enforcement Department. This experience caused me to lose my appetite and I ended up throwing half my food away because of the chemical smell & left me feeling disregarded as a customer. I ask that Whataburger address these unsafe cleaning practices and ensure that proper customer service and food safety standards are upheld.

Alexa Lopez

Today was their .79¢ deal and I had THE RUDEST EXPERIENCE WITH THE CASHIER. She was an older woman and when it was time to pay I took out change and she looked at me up and down AND LAUGHED AT ME! I felt like I was being made fun of for using change which I thought was still a form of payment without judgement. Not only did she laugh at my form of payment and judged me but my order took OVER AN HOUR and I was charged extras that I did not ask for. BE NICE and if you have an attitude DONT WORK AT A FAST FOOD CHAIN!

riggs xamot

I work overnight. Alot of people do. Doesn't mean "we" deserve the crappy cold leftovers. I went in at 2/3 am this 07/31/25 morning and ordered a small simple order. And received a burnt apple pie that tasted days old and they really skimped on the breakfast taco too. SMH

Joanna Guajardo

I was there tonight and everything would have been good except this one girl who was working there was being super rude. I believe her name was Melanie. I witnessed her being rude to an older woman who was there with her grandson. It was so horrible watching her be rude to the lady and even worse in front of her grandkid. I understand sometimes employees are frustrated from working long hours but have some decency or basic customer service skills. Manager did ABSOLUTELY NOTHING. And this is coming from someone (myself) who also works in the restaurant industry.

Matias Rodriguez

Did a mobile order driving down from Oklahoma 12 hours and wanted whataburger and come home and find out my burger had no meat patty or cheese like wth go back and they just said sorry and laughed

Bryan Senker

We recently visited Whataburger on a Monday evening, hoping to enjoy a fresh, satisfying meal. Sadly, our expectations were not met. Upon arrival, one of the managers efficiently took our order and handed us our cups. However, when I went to fill mine, I noticed rust around a stainless steel area in the drink station where the lids are kept. I shrugged it off initially, but things only got worse from there. Sitting at our booth, it became clear why there was rust in the drink station. The wallpaper around the tables was full of holes, and it was obvious that the Sheetrock underneath had severe moisture damage. Shockingly, there appeared to be black mold on the wall. When our food arrived, we were hoping for something fresh and delicious. Instead, the fries were soggy, the apple pie packaging was dirty, and the burger was dry and far from fresh. This location used to be one of the better ones, but it has certainly gone downhill. As we gathered our tray after eating, I picked up the receipt, which had been sitting on the table the whole time. The moisture in the paper suggested significant humidity issues. The ceiling tiles around the air vents also had mold and water damage. This location was remodeled not long ago, making its current condition even more disheartening. Public safety should be a concern here, given the visible mold and overall poor cleanliness. Overall, nothing we ate was good or fresh, and the state of the restaurant was concerning. We won't be returning anytime soon.

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