George Lama

What a disappointment. We came in early Sunday just before noon, so not much traffic, no one in line. We had a couple of bowls, queso, chips and fountain drinks. Right off the bat, multiple soda machine options were out, limiting your options. Rice in the bowl was sort of "crunchy" so it definitely didn't taste fresh. Other items were ok, not great (or even warm). And to top it off, we realized we never received a receipt until much later. I used to love this place, gave it 5 stars six years ago for the freshness and taste, but considering how expensive this was, it could have at least been fresh.

craig barrett

I walked into this store at 3:50pm on Wednesday 1/21. The lady (claims she the manager) at the counter was on the phone and didn’t bother to stop when I started ordering. Not only is this rude, it’s unsanitary. She has gloves on but keep repositioning her phone with her gloved hand then touching the food. A cell is arguably the dirtiest thing we all have in our possession. No wonder people get sick from restaurants Additionally the place is filthy. I walked out, disgusting.

Kendall Huttemann

Terrible portion sizes paid 40$ for 3 pieces of chicken

J ennifer

Ordered online for pickup, but order was never filled. Waited 20 min past ready time then had to stand in line to get order filled. Watched 8 other people come in, place orders and walk out with food while we sat waiting for order. Then to top it off, got food poisoning from the food.

Ayaan Jama

Went there at 6pm no greeting, they weren’t working more white rice or steak for the rest of the night. I proceeded to create a chicken bowl, no more sour cream or chipotle ranch. I check out using my T-Mobile reward and the lady said oh I stopped taking those……called the owner Bobby no response. Horrible customer service and quality.

Carlie Hiebler

It’s safe to say that I will never feel comfortable ordering or dining in at this location again. It really sucks because this location used to be amazing. I have never seen a restaurant so dirty in my life. I am absolutely appalled. There was one other customer in the store at the time of my arrival and the entire dining room was a disaster. Not one clean table to sit at. When I say dirty I do not mean just crumbs I mean literal garbage on the tables and floor. The unit looked like it hadn’t been cleaned in several days. Food crusted over everywhere, food covering the floor and all over the kitchen equipment. I watched an employee swipe up crusty food and fling it back into the cambros in the unit. I’m sorry but that’s just not safe. One employee was walking around like on TikTok scrolling on her phone completely ignoring our presence and taking dishes while on the phone. The entire staff also had visibly dirty and stained uniforms on. I feel bad having to put this on the internet as I’ve never in my life left a bad review but this absolutely needs to come to the owners and or managements attention and be fixed.

Thays Alcantara Edelman

I’ve always enjoyed going to Moe’s and I genuinely look forward to the experience when I have the chance. That’s why it’s so disappointing to leave a review like this—not directed at the employees, but at the company itself for failing to create a better environment for both workers and customers. When I walked in, no one said the classic “Welcome to Moe’s.” And while I don’t need that phrase specifically, I do value human connection—I always greet staff with kindness and a smile. What I encountered instead was a team that seemed indifferent, unengaged, and frankly, unhappy to be there. That’s not a personal attack on them. I understand that working at a food chain, especially on a summer Saturday evening, can be draining. But this was beyond just being tired—it felt like a reflection of low morale and a poor work environment. I ordered a burrito bowl with steak, only to be told they were out. That’s a first for me at Moe’s. I asked for chicken instead, and without a word or a smile, the employee tossed a few shreds of what looked like chicken into the bowl with the most minimal effort. No eye contact. No warmth. Just a transaction that felt cold and disconnected. Again, I don’t blame the individual. I blame the company for not fostering a better workplace. These are people—real humans—who deserve to be treated with dignity, paid well, and supported in a healthy work culture. When employees are clearly overworked or disheartened, it affects the whole experience. As a paying customer, I’m not expecting over-the-top service, just basic respect and a positive environment—for everyone involved. Sadly, this isn’t the first time I’ve left the Henrietta location feeling disappointed. I’ll still eat at Moe’s because I enjoy the food, but I’ll be visiting this location far less frequently. Not because of the staff—but because the company doesn’t seem to care enough to invest in them or in creating a better experience for its customers.

Melissa A

If I could give zero Stars I would. We go to Moe's In Henrietta a lot and we love it. However, for the past four times that we've been there, we've been waited on by the same employee. The first time we went he was making our food. He was not very pleasant and seemed like he was put out and this was on mother's Day. So I just figured maybe he's having a bad day. Then we went there again for a second and third time. Waited on by the same employee, the same attitude still felt like we were being put out, I'm like okay we'll give him one more chance. I don't know what's going on in his life maybe he is going through something awful in his life I do suggest however they should not let him wait on customers. Attitudes like that make customers very anxious and not wanting to come back. . Fourth time and now this will be our last time, waiting on by the same employee, same attitude. Honestly, this employee probably should not be on the front counter working with customers. Maybe put him at a different station NOT working with customers, obviously he is not a people person. I don't know what's going on in his life but I pray that things will get better for him. Unfortunately we will not be back. Also the place was a mess. On the fourth time we went, the soda machine was covered with soda splashes all over the place. Again we love Moe's and we go there all the time but we will not be going there anymore. You go out to dinner and you pay a lot of money and then when treated disrespectfully and nervous to order your food Make you not want to eat.

Alex Battista

When we walked in there were no employees at the front. It took 5 minutes for someone to notice we were here. Food was mediocre at best. Forgot my queso. When I asked for it he did not use a spoon. Instead he dipped the bowl into the queso and handed it to me still dripping. Also the bathrooms were disgusting and the toilet paper was just set on the floor because the dispenser was empty WILL NOT BE COMING BACK

klvc7832

i visited around 3pm on a tuesday and i was the only guest. i received a refund on my beverage because they didn’t make any tea that day 🤷. the salsa bar was disgusting as was the cleanliness and appearance of the store front and dining area. the storefront windows and doors were covered in cloudy smudges so bad it was hard to see outside. while i was there the staff didn’t seem concerned with anything except talking to each other and texting. it was sad because it was dead and the staff never thought about cleaning or ensuring the salsa and beverage bar was stocked while there was down time. 👎