Props to this restaurant. The morning after the most recent Santa Ana winds and fires, most of San Dimas was without power. Unable to open my fridge or cook, I came here for breakfast and found the…

Typical McD & they still have a fountain that many have removed so this place is better than those but they have the restroom on lock down! Which is a pain but I'll still be back

Trênt Der Zerstörer

From CoViD Era (Early 2020): The 1/4-#-Der I was served rates 'decent' as expected, fries were too soggy and luke-warm. But, NO fountain drink refills (even as I waited for my food) is not acceptable at all. Seems I'll fair better patronizing the smaller, more accommodating 'mom & pop' shops around town... Well, at least the ones that hopefully survive Gruesome Gavin's bogus state-wide lock-down !!

Again. Not open in the morning . Seems to be a regular thing. Slow to respond to the counter, service is good when you get it. Parking lot trash can always overflowing in the morning

Again. Not open in the morning . Seems to be a regular thing. Slow to respond to the counter, service is good when you get it. parking lot trash can always overflowing in the morning

I had forgotten why I avoid McDonald's these days and they sure reminded me. The fries tasted old and soggy, the nuggets were dry, and despite me asking at the second window and getting confirmatio…

the food here is usually pretty good and comes out fast but i've noticed recently that they over salt their fries. The past 3 times i've come I have had to shake off excess salt because they taste …

This location is always super slow no matter what time of day it is. Always packed and never has the drive through orders ready. Had to wait 15 minutes extra for my order

This Mc Donalds is alright. We stopped here not long ago for some breakfast. It really annoy me when breakfast time ends are 10am or 10:30am. Why in the hell would I want a burger and fries at 10…

This Mc Donalds is alright. We stopped here not long ago for some breakfast. It really annoy me when breakfast time ends are 10am or 10:30am. Why in the hell would I want a burger and fries at 10am…

The frozen yogurt and shake machines are always down. Majority of the time I use the drive thru I'm asked to pull into some waiting spot to wait for someone to bring my order. There's been a few times when I received very good service but more bad than good. Now I go to the Mcd's on Lonehill and Route 66. I can't believe their minimum wage is $20/hr. If you can't complete a simple request your compensation should reflect the same. Extra shredded lettuce and I get no lettuce. See photo.

B F

How is it that about every other night this McDonald’s system is always down? And then placing and order through the app they don’t tell you systems are down and don’t find out until your order is trying to be picked up and then it’s been over a month and I STILL have not been refunded my $30.

Christopher Silva-Gutierrez

Been coming here for years, recently every visit the service or the food has be on a decline. Nuggets are not fully cooked and have cold spots or very hard to chew. The french fries are not crisp or colder brown, just very soggy and have been left in the warmer. Recent worker we had help us just looked sad and didn't even look at us. From a food service worker to another, management needs to be kicked into gear or need to get new staff that is there to work. You're there to create an experience not a paycheck.

I ordered a new chicken sandwich from the menu supposed to be hot hot honey. I got my chicken sandwich. There was a drop absolutely a drop of hot honey. In there. I have to go back to the manager and…

I ordered a new chicken sandwich from the menu supposed to be hot hot honey. I got my chicken sandwich. There was a drop absolutely a drop of hot honey. In there. I have to go back to the…

Waited about 30 minutes in my car for a tote of cookies that was never brought out. When I went inside for a refund, an employee falsely claimed he had come outside and didn't see me. The manager sai…

waited about 30 minutes in my car for a tote of cookies that was never brought out. When I went inside for a refund, an employee falsely claimed he had come outside and didn't see me. The manager s…

It has to be the last 5-6 times I've gone to this McDonalds that I'm sent to the park and wait stall. Then I have to wait 5-15 min after already waiting in line. The items ordered are always basic it…

It has to be the last 5-6 times I've gone to this McDonalds that I'm sent to the park and wait stall. Then I have to wait 5-15 min after already waiting in line. The items ordered are always ba…

I just ordered a double cheeseburger and a fillet of fish. I had to take 1/2 the bun off my cheeseburger. The bun was all dried out. There was as no saving the bun on the fillet of fish. …

I just ordered a double cheeseburger and a fillet of fish. I had to take 1/2 the bun off my cheeseburger. The bun was all dried out. There was as no saving the bun on the fillet of fish. I took…

waiting in the mobile pick up table over 5 mins none of the employees care. Food was missing one fries and it does contains salt when we order no salt. Play ground very loud by the big kids they lo…

Waiting in the mobile pick up table over 5 mins none of the employees care. Food was missing one fries and it does contains salt when we order no salt. Play ground very loud by the big kids they lo…

Don't offer what you do not sell! It is a simple as that. If it was so called due to the hour of the operation, and lack of staff, then that needs to be stated before beginning any order...OR HERES…

Twice we have order a Number 7 (2 cheeseburger meal) with no cheese within the last week. We get home and one burger is made with no cheese the second is made with cheese and NO MEST WTH!!!! Call…

DO NOT GO HERE we ordered food had to wait in a parking stall got our door 15 minutes later got home to eat it and NOTHING was fresh it was old and the burger was burnt then called and talked to a …

Terri Rowe

When purchasing food today my bill was 9.73 my change was supposed to be 10.27 but the cashier said I can only give u back 10.25 due to no more pennys will be made. Yours is the only place to do that. Even though it's only 2 cents u shouldn't not give me less. If there are no pennys u should just charge 9.75 or 9.70 for my purchase since im giving u my full amount and your not giving me my full amount in change. You could also give me 5 cents if u can't give me 2 cents. Your corporation is huge you could afford to do that. Why would u make customers not get their full payment? Im going to notify corporate office, not happy right now.

Cheyenne Contreras

We have ordered here plenty of the times over the years, and it seems the service is declining. My mom order a Sausage McGriddle this morning, and made sure to specifically say "Just the sausage. No egg or cheese." The McGriddle they put in the bag only had just the two pancake buns and no sausage in it. 😑

Bill

McDonald's let me place a mobile order at just before 9:00 and when I got over there they were closed! In this day and age you think that if a 24 hours McDonald's was going to be closed on New Year's Eve that the app would tell you so and wouldn't let you place an order! Had I known they were going to be closed I wouldn't have gotten dressed and left the house since I'm 80 years old and it was raining! This McDonald's has still not opened up their self-service drink area and you have to throw away your cup and go to the counter and ask for a refill so it's trash going into the landfill that doesn't need to be going there! When I zero out my points I will not be returning to McDonald's again this owner owns one on arrow highway in Covina and one on Alaosta and Azusa. I've called to ask why they're self-service drinks are not available like everybody else in the area they're competitors El Pollo Loco Boston market habit Burger AMC theaters In-N-Out Burger all have self-service fountain open for the public! Today I heard on the news at McDonald's is going to get rid of their self-service drink bar and may charge you for refills. Today is May 31st 2024. If this happens I will never return to McDonald's again! They say their reason is for consistency but the real reason is to put a few more pennies in their pocket! Remember last summer you could get any drink for a dollar. Now they're special for a large drink is $1.49! Check out the new McDonald's straws they're so thin they bend when you try to push it through the cap of a large drink. When you order online they have straws as an option but it doesn't say anything about napkins. Today July 2nd 2024 I got a large fry and a drink the inside the restaurant closes at 10:00 now so I pulled over to eat my fries and they hadn't given me any napkins! On the mobile order it didn't offer me a place to say yes or no for napkins!😩👎😩👎 Napkins should be given with every order of fries and if they're not going to give you napkins they should ask if you're not getting fries but to not give vacuums when you're ordering food is ridiculous especially when there's no place on the mobile app to ask for napkins as there is with other fast food establishments!

Brandon Abreo

For whatever reason one of the ladies who works in the early morning (pre 5am) doesn’t answer the speaker . There have been a couple times where I show up and no one is answering the speaker box and I’m unable to get the Mobil order I already payed for . It’s incredibly frustrating and even more frustrating when I seee that same worker is in the window when I’m leaving the shopping center . I have a co worker who has the same issue at the same McDonald’s .

Diana Salce

Messed up my order! I ordered a McGriddle and they gave me a sausage McMuffin. Not happy! They wrote the order down correctly but man now I can’t eat good food. This place sucks

Ryan Meza

System likes to go down randomly. Had to wait 1 hour for my uber order. Just ended up ordering off the one down the street. Great job guys.

Tiffany Rock

Mcdonald's food is not even food at all. They're chicken nuggets, have 0 chicken. It starts off as a powder. I recommend that Nobody ever eats at mcdonald's let alone any fast food. Trust me when I say people that it's not food.There's no nutritional value in anything.It's a bunch of junk that makes us sick. Test it yourself, Order a burger and let it sit anywhere in the bag for at least a week.... You will see that It looks the same as the day you ordered it seven days later. There's nothing right about that. When something sits at long, it should be molded.It shouldn't be gross.It should start to smell.... But what do I know right?Through your homework people.

Juan Jose Chavez

Service at night is not it. Not only did we get soggy fries they were also half full. Asked for easy ice and instead got a drink k with a full cup of ice. No napkins order was wrong,was passing through and decided to stop by and I regret stopping. I would give this McDonald's no stars if I could. Disappointed

Chuck Barr

Date 09.19.25 Time 08:27P I returned to the McDonald's to get my correct order , they were not apologetic at all and simply made the order without much interaction, I understand I should double check the order since they get it wrong often so that part it is my fault, my advice don't forget to double check your order and don't expect Friendly staff. If you do not want to make a return trip for the proper order. 1 star service zero if optional.

Peter Zlotorowicz

$14 for a shitty burger and damp fries. Couldn't even be bothered to put the right amount of condiments on. I want my money back but I know that's not going to happen...

Ana Miranda

This place screwed my order! I ordered a McChicken spicy to be exact! The stupid staff have me a double cheeseburger! WTH!!!

mnm chazy

We drove to this McDonald to get a happy meal for my daughter as we get in line and waited over 20 mins to come to the window n we are told the system is down n we can’t sell any food. Common sense and good customer service would’ve been if somebody came outside and let customers know the system is down so we don’t wait in line just to be told that n I had to drive away with no food for my daughter. They had 2 cars waiting to get the food so did they get it for free since the system is down. Good customer service would have been to still serve the customer already in line when the system when down. Unacceptable customer service