Rebecca Elliff

The service has really gone downhill. Went to the drive-thru and ordered corn nuggets they made a mistake and gave me corn on the cob we're not very nice about it at all and when the court nuggets came they were literally thrown into the paper bag with no container ripped and all, was the original bag that the corn in the cob came in soiled and torn. And I'm more than three occasions have my family and I placed very large orders and regular family males and each time have made it home to have incomplete orders have almost decided to stop even trying here sometimes it's not worth the headache or the hassle to pay for things you don't get and to go back and try to fix it it's not very convenient and then you're made to feel like you were in the wrong.

Veronica G

This place has gone down hill 🙁The tenders aren’t as big like they used to be. Really small tenders now. The gravy was just water. The fries were the best part of the meal. Service was not bad but the food quality was lacking during lunch rush of all times. Tenders were cold, old and small. I was raised on this place. It’s not the same…

Mason Davis

Got trapped in the drive through line for 35minutes, the lady sounded rushed which I understand but I pull up to the window just for her to re ask for my order and hand me half of what I ordered. Tried to get the rest but I could just tell she was over worked, looked like she was alone and the line inside was long too. Used to love the food here but the service has really fallen off they need to hire. When I finally got my incorrect order it was cold and just disappointing. I used to go to gills a lot when I lived nearby but it’s not the same anymore

boogahawoogs1

Had a nice lunch of fried chicken and okra, unfortunately when I went to wash my hands, I found that there was no soap in the men’s room. No soap, not even an empty dispenser… I also noted that the required “hand washing sink” in the kitchen area had boxes of supplies stacked in front of it, and clearly hadn’t been used in some time. All of this combined gives me great concern as to where the cooks are washing their hands?..🤔🤮

donna jones

Tried to order ahead for pickup. The fish takes 15 minutes to cook. Was 20 min away. 2 workers didnt inderstand my simple small catfish with mashed potatoes order. I asked them to drop the fish and I would pay. I have done this many times in the past. Manager came on and took my order for 3rd time. She made excuses for the 2 employees. I started givong her my cc# and she kept interrupting saying she didnt understand then would repeat the number I had just said. So with great frustration over a simple treat for myself, I cancelled the almost order.

SurehUSMC GySgt, Retired

This is the chicken I received when dining at Gill’s Chicken, this is Dry chicken from the go. When I told the mgr she said it where the wing was cut at, UM No that is where the breast is split. Manager of a chicken place should know the anatomy of chicken. And when I told her it was dry she said ALL white meat is! I think not as my reviews show I go to a lot of places, and that is not how chicken is every where. The mgr proceeded to tell me that the was cooked for 16 minutes white first the dark and that is how the owners want it so that is how it is! I have been here before and it really good golden juicy chicken, this visit was not the same sorry to say. Hope it get better, plus there were a lot of kids being very loud at the time of my visit& the mgr yelling at them does not help. I might come back to see if it has improved.

How you forget to give me my item and have an an attitude with me like if It was my fault ? Great manger yall have! Also didn’t get my gravy for my tender meals, with 10 minute wait time for the item I didn’t even receive.

Just picked up order of dumplings. Someone in the kitchen apparently spilled ALL the black pepper and it ALL landed in the batch of dumplings. Had to throw the entire order away, as well as, the hard as a brick biscuit. I'm usually a fan of Gil's.

DA A

Super - super - ripped off today! Got the 3 pics mix. A super small wing, leg & thigh - $7.29?? Normally have fried ck once a wk or so different locations, NEVER have I had such small pics!! (Sweet wife picked up for me in drive thru) Normally I do walk in - hum - Suggest you never leave the drive-thru without checking what you get.

Milava Shumilova

My boyfriend and I went today and were greeted by two nice gentleman, while we were there I experienced the two ladies ones with the limp and the other big one treating and talking Extremely rude to their own employee (one of the young gentleman) even talking rudely to me, no smiles no apologies. My boyfriend couldn’t even ask questions at the register without the big lady staring him down. it’s so sad to see something like this, I felt so bad for the young gentleman working there. This type of behavior makes me not to ever want to come back and support a local chicken spot. Not to mention we couldn’t even get honey for out biscuits with the 2 meals we got without paying extra, we ended up going to chicken express for honey and seasoning which was given to us for free.Very disappointed…

Lyss Herrera

The food was fine, but the customer service was disappointing. When we asked for water cups (since we don’t drink soda), the cashier was kind enough to bring us regular cups because they were out. However, the manager, an older, larger Hispanic woman in a yellow shirt, told her in front of us to “make sure they get water.” That was extremely unprofessional and insulting. I’m a paying customer, not a child trying to sneak a soda. If this is how management treats guests, it really ruins the dining experience. Comments like that should be addressed in private, not in front of customers.

Dre Joseph

Absolutely Disgusting This was hands down one of the worst dining experiences I’ve ever had. The fish was so overcooked it turned to mush, completely inedible. The restaurant itself was filthy. Thick dust covered surfaces, including the drink station, which is just unacceptable. No forks available, as if they don’t expect people to actually eat there. The bathroom? Horrific. It looked like someone had flicked feces on the floor, and the stench hit me before I even opened the door all the way. It was enough to make me gag. And to make matters worse, there were small flies buzzing all over the place like it was a dumpster. This place should be shut down and deep-cleaned from top to bottom. I wouldn’t eat here again if it were the last place open.

+2

Chandra Brill

Menu is inaccurate. For some reason, the sides listed can't all be sides for the combos, but there is no way to tell that on the menu. When we got our food, I asked why we were charged for a meal and two sides instead of a combo that should have included two sides. The only explanation was the above information and "management says so" and they just said that repeatedly louder when I asked for clarification, to the point that they were yelling over me. To add insult to injury, the food was all very dry and overcooked. Won't be going back. Don't waste your money.