El Pollo Loco
Mexican · Santa Ana
Taste Mexico's Heart in Santa Ana
Sobre El Pollo Loco
Nestled in the heart of Santa Ana at 2511 S Bristol St, El Pollo Loco invites you to step into a vibrant culinary journey. Known for its authentic Mexican flavors and warm, inviting atmosphere, our restaurant offers a unique dining experience that resonates with our community's taste for delicious,...
Nestled in the heart of Santa Ana at 2511 S Bristol St, El Pollo Loco invites you to step into a vibrant culinary journey. Known for its authentic Mexican flavors and warm, inviting atmosphere, our restaurant offers a unique dining experience that resonates with our community's taste for delicious, traditional cuisine. With a rating of 4.1/5 based on 876 reviews, we take pride in serving up hearty portions and memorable meals across various dining options. Whether you're savoring classic dishes or exploring our diverse menu, come and experience the rich flavors and vibrant culture that define El Pollo Loco. Join us for a taste of Mexico right here in Santa Ana!
Què diuen els clients de El Pollo Loco
Customers consistently praise the excellent customer service, with specific mentions of employees like Jesus, Daniella, Elizabet and Maria Vargas. Many reviewers highlight the affordable prices and quick service. Some complaints mention order inaccuracies and slow drive-thru times.
Plats populars
Ideal per a
Tip: If using the drive-thru, be prepared for potential delays. Consider dining inside for a potentially faster experience.
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Opinions de El Pollo Loco Santa Ana
I usually come here during the night but really good carls definitely recommend this one if your near by always makes the food fresh and delicious! For a fast food restaurant really great !! Definitely coming back 🙌🏻
Jesus was an excellent server and met all my needs!
They always have great and quick service!!!! Never receive any incorrect items
Daniella was such a great help. She was friendly and helpful. She made the experience 100x better. The Carl's Jr. has affordable prices. It doesn't take long to get my food. The whole experience made me want to come back again.
The food was perfect I am happy with the outcome of the food. I love fast food and I would like to say that this Carl's Jr. is one of my favorite fast food restaurants to go to. Employees are so kind. Affordable prices making me want to keep coming back.
Affordable prices. The employees are nice. There was no delay with my order. Their timing was perfect. I am happy with the experience I had at this Carl's Jr.
Was having the worst day today and went to this Carls Jr and experienced the best customer service I have had in a very long time. These days good customer service is hard to come by. The difference one can make just by doing their job, being kind and having customer service skills is huge. Elizabeth was able to turn my day around for the better. WE need more people like her!!! Thank you soooooo much Elizabeth. You are making a difference for the better, in this world!!!
They where talking and toke forever making one thing which was my spicy chicken sandwich
Ordered one burger got another variety Fries were good and hot just wish they got my order right
Food is good, my orders have always been right the drive thru just takes too long compared to others. Definitely not a place to just "drive thru" and grab some food. Stopped by twice this week because I had "extra" time to spare, almost late both times. 1st time no other cars in front of me, 2nd time 1 car ahead of me, both took way to long for breakfast burger combo.
I wanted a Double Famous Star Cheeseburger, and I know I'm not going to a 5-star place, but I took my chances. The burger was watery like dripping ketchup and mayo, and the burger itself didn't have any taste without me putting some salt and pepper and ketchup on it. It's a hit or miss fast-food place, and for me today, January 5, 2026, it was a miss.
Why the hell are the orders always wrong in the drive thru. Good food though.
I crave carls maybe at least twice a month, and every time my bf comes back with the food, it's honestly sad. It's either my fries are cold, the burger is cold, or like today, the Big carl is a cheese burger. It doesn't even have the sauce that separates the two burgers..... again, it's sad, I guess the drive to the next Carls will be worth it, and you'll end up like KFC, shut down.
Asked for no onions still got them a super messy burger come on really waited 12 minutes for slop not great the coo k s need better training disgusting burger overfilled with mayo and ketchup the buns fell apart lettuce wad bleak tomatoes too so disappointed i gave it to my dog so it won't go to waste
I love Carl’s Jr but this place was just bad. My burger meat was way too pink was not cooked through. My mom got a burger asked for it to be well done but was not. I honestly recommend you find another Carl’s Jr.
These two people in the photo just spend their time playing and talking to each other. My order took more than 15 minutes to be ready due to the ineffectiveness of these two employees. My order was as simple as 10 nuggets, large fries and a shake. The manager or manager of this place should hire people who work not who are playing.
Something spilled on the floor and its was poorly cleaned up. They mopped and put 2 signs up. But when it came back they never clean it up again. They were not That busy and they decided to clean the drinking fountain area instead. The employees were walking in and out of the kids area and just walking over the spill. With kids around they didn't clean it up. I was there for an hour and it was still there even after i left. What a joke. As you can see in then pic it was right in the entrance of the play area.
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Informació sobre El Pollo Loco
Com arribar
2511 S Bristol St, Santa Ana, CA 92704
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El Barri
Ubicació
2511 S Bristol St, Santa Ana, CA 92704
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